# Salesforce.org Education Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce.org Education Cloud Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/236802/Salesforceorg-Education-Cloud/alternatives --- # Salesforce.org Education Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce.org Education Cloud ## What is Salesforce.org Education Cloud? Education Cloud is a CRM platform that powers connected constituent experiences. Manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey. Engage applicants & streamline admissions management with Admissions Connect. Identify risk trends & keep students on a path to success with Student Success Hub. ## What is Salesforce.org Education Cloud used for? [Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/)[Admissions](https://www.capterra.com/admissions-software/)[Student Information System](https://www.capterra.com/student-information-system-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce.org Education Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce.org Education Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce.org Education Cloud 4.5 (8) VS. [4.8 (74)](https://www.capterra.com/p/197828/DreamClass/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (8) Ease Of Use 4.7 (74) Value For Money 4.2 (6) Value For Money 4.9 (71) Customer Service 4.1 (7) Customer Service 5.0 (74) ## Salesforce.org Education Cloud alternatives [4.6 (200)](https://www.capterra.com/p/173831/Tuio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (14)](https://www.capterra.com/p/132147/STARS-Campus-for-Career-Colleges/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.9 (36)](https://www.capterra.com/p/107742/Lifelong-Learning/reviews/) Starting price $23988.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [4.7 (95)](https://www.capterra.com/p/206168/SchoolCues/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Admissions Management Handle the registration and admission process for existing and new students Alumni Management Tools that help educational institutions or fundraising organizations connect with alumni Application Management Track, manage and store the applications of potential future members, customers or candidates Candidate Management Build, track, and maintain relationships with candidates Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Salesforce.org Education Cloud 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Handle the registration and admission process for existing and new students Tools that help educational institutions or fundraising organizations connect with alumni Track, manage and store the applications of potential future members, customers or candidates Build, track, and maintain relationships with candidates Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Schedule and manage the logistics of activities and other gatherings Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Designed for alumni organizations and associations Software designed for higher education organizations Track student's scores and grades on course materials Track interaction history by documenting conversations for contacts Software designed for kindergarten through 12th grade schools Store information about leads or contacts and track, manage and nurture them throughout the sales process Organize and track educational activities Comprehensive list that contains information and details of all the members associated with a particular organization or group Database of members to track personal information of individuals and families Accept, record, and reconcile financial transactions Tools designed to streamline the process of lead generation and management for sales teams Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Get Advice We can help you find the software with the features you need. Features 4.6 (8) 4.6 Based on 8 reviews ## Pricing Value for money 4.2 (6) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (6) 4.2 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 4.5 Based on 8 reviews Filter by rating 5(4) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RP Rachel P. Enrollment Advisor Higher Education ### "Brilliant tool for Higher Education Enrollment Teams! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 20, 2020 I would recommend to those institutions that are interested in supporting high call & email volume enrollment advisors. I am not sure how much our system cost, but I would recommend as someone who uses the software daily. Pros The simplicity as a Enrollment Advisor was simple. Emails, tasks, calls, etc. were easy to execute. I know the setup was intense because we had a 2-week training session with SalesForce. I was much more effective with my daily outreach & followed up with the right prospects due to the software. Cons I wished that my softphones & marketing would work better with the SalesForce database. It was just not a very effective all in one platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Analyst II, Operations Transportation/Trucking/Railroad ### "The Premier CRM, Set up for Higher Ed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 20, 2020 Our university used Salesforce to communicate with students and track those communications. The ability to create custom solutions to meet that needs of our admissions team makes Salesforce the easy choice. Pros Salesforce is a very powerful, customizable platform that allows companies and admins to set up an environment/instance that meets almost all of their communication and tracking needs. Salesforce for Higher Ed takes that powerful platform and directs its power towards recruiting and communicating with students. Creating and managing objects and views is very easy. Can be used to support and communicate with a student throughout their whole time interacting with the university (prospect to graduated alumnus). Customer service, as with all Salesforce products, is excellent and abundant documentation exists. Cons The native reporting functionality in Salesforce is severely lacking. Outdated graphics, clunky reporting structure, and limitations make reporting in Salesforce less than ideal. If possible, I would recommend completing reporting in an external software that connects directly to your Salesforce data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Enrollment Services Higher Education ### "A fantastic all-around system for tracking and managing any stage of the student lifecycle" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2019 Salesforce for Higher Ed has revolutionized our enrollment practices, and continues to open new avenues for data-collection, enrollment management and prospect engagement. It's become the hub that our entire enrollment services operation runs from. Our main problems tend to be a result of our own inexperience, or lack of knowledge in navigating the truly vast potential of Salesforce. The learning curve is real, but we've found it worth it to stick it out. Pros I love the flexibility of Salesforce and the tailored customization of HEDA. It can do anything we need, and more. Salesforce also works hard to make sure every user has the training and documentation they need to make implementation successful. Cons The sheer size and flexibility of Salesforce imposes an enormous learning curve on users. Without proper guidance, some functions will be left idle, or even misused. Other functions are theoretically possible, but difficult to implement without extensive training and/or expensive add-on products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brice P. CRM & Web Specialist Higher Education ### "A game changer for higher ed recruiting and admissions" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 5, 2019 Pros We use a customized 3rd party version of Salesforce within the Higher Ed space - primarily for graduate recruiting and admissions, as well as marketing. Salesforce, while a sales platform, is versatile enough to allow us to completely customize our org the way we need it to function. We keep track of prospective applicants, run our info sessions as campaigns, and have even built our application using Salesforce site pages. The amount of flexibility and potential for integration is staggering. We are not full on the HEDA model, yet, but are moving in that direction. In addition, the products being rolled out for Higher Ed such as Adviser Link are very intriguing, and have us considering how we could roll out Salesforce to other units in our grad school. Cons Salesforce in general is a huge platform, and can be a bit challenging for new staff to learn. In addition, because of the customization and natural deviation away from a sales-based mentality in order to get it to work for Higher Ed, Salesforce can quickly accumulate layers and layers of settings, permissions, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TJ Thomas J. Former Admissions Counselor Higher Education ### "Great Platform; Detailed Reporting Capabilities " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 9, 2018 Pros I appreciate how clear and easy the layout of everything is. Users are able to categorize each prospective student by the stage they're in. The reporting capabilities are incredibly helpful. Users can generate specific reports on basically anything regarding prospective students. Additionally, the platform has attractive visuals (graphs and more) to track each recruiter's progress. Cons While the capabilities of the report-making are great, the initial creation of the report can be tricky. I sometimes feel like I'm writing algebraic equations when creating a new report. This isn't always the case, but training new hires how to create new reports is probably the most time-consuming part of our CRM training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Graduate Admissions Coordinator and International Evaluator Higher Education ### "Salesforce CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 9, 2018 We had a long learning curve because the axiom did not function at all with our SIS and data had to be manually implemented for 5 months. To be fair the implementation was also not handled the best. Once we got all the components speaking between the software program it is a powerful tool. Again the way it is arranged is better as a communication tool and trying to adapt it to applications for university is not as user friendly. Pros I like the ability to track all the student data from inception as a prospect through to alumni and potential donor. Cons How it is structured to be student centric. When using it to look up data as application, attachments etc it is cumbersome with many steps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Undergraduate Systems Specialist Higher Education ### "A steep learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 31, 2018 Pros SalesForce gives the potential to be a company-wide CRM, rather than a CRM just for Admissions. This is something we would like to do and have started working toward. This is SalesForce's largest benefit over many other popular Higher Ed CRMs. There is a lot of potential here and I am pleased with a lot of the features, though there are some ones that feel basic that are missing. Cons The data architecture is very convoluted and there is a very steep learning curve. It is clear when using SalesForce as a CRM tool for Higher Ed, that it was not built for Higher Ed. Despite that, it is still a strong solution. The other biggest pain point is responsiveness and slowness. The UI (ironically called Lightning) is incredibly slow which makes working on configurations very time-consuming for System Admins. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michelle R. Program Coordinator Higher Education ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2018 Ease and volume of work I am able to accomplish because the software is so productive to the work we do. Pros Once you learn how to use it~ it is so easy. Being able to access a student page and knowing all information is there for the student on his contact or application page helps with ease. Report building is relatively easy too. Cons Usually when I get "tripped up" it is my own error. Knowing the language of the reports is where this usually happens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/236802/Salesforceorg-Education-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)