--- title: "Rating Captain Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rating Captain Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/236892/Rating-Captain/" page_type: "product" language: "en" --- # Rating Captain Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rating Captain ## What is Rating Captain? In a digital age where reputation and search presence make all the difference, Rating Captain emerges as the singular solution for businesses poised to conquer the online landscape. With an impeccable blend of review management and local SEO tools, this platform is designed to propel businesses of all sizes to the pinnacle of online success. Delight in a comprehensive suite where collecting, analyzing, and displaying customer feedback becomes second nature, all while safeguarding and boosting your local search authority. From small eateries to sprawling e-commerce realms, Rating Captain equips every client with the artillery to harvest insightful product feedback and flaunt stellar ratings, both of which are proven to drive conversions and cement trust. ## What is Rating Captain used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rating Captain?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ratingcaptain.com&name=Rating Captain) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rating Captain 4.6 (9) VS. [4.9 (58)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (9) Ease Of Use 4.8 (155) Value For Money 4.3 (7) Value For Money 4.9 (148) Customer Service 4.4 (7) Customer Service 4.9 (147) ## Rating Captain alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (235)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236892/Rating-Captain/alternatives/) ## FAQs about Rating Captain Overview ### What company size and specific industries is Rating Captain built for? Rating Captain is designed for local and e-commerce businesses, small shops, and large enterprises that need help managing reviews and local SEO. It also suits SEO professionals who support these companies, making it relevant for both small and enterprise-level organizations across retail and online commerce. Features and Usability ### What are the key features of Rating Captain? Rating Captain offers review generation and review monitoring, plus ratings/reviews display, review badges, and review sharing. It also includes customer feedback, survey and poll management, automated responses, sentiment analysis, and real-time notifications. Additional features cover CRM, campaign management, reporting and analytics, and website and social media integration. Pricing ### How much does it cost and what fees or limitations are included? Rating Captain starts at $39 per month for the Growth plan, with Captain at $80 and Power at $135. A free trial is available. All plans use flat-rate pricing, and the available details do not list setup fees, usage charges, or contract limits. Integrations ### Which third-party tools and platforms does Rating Captain integrate with? Rating Captain integrates with over 20 third-party tools and platforms, including Shopify, Shopify Plus, WooCommerce, PrestaShop, Shopware, Trustpilot, Google Merchant Center, Facebook Business Suite, and MySQL. It also connects with Base, DecoNetwork, ExpertSender, IdoSell, OpenTable, Shoper, Shoplo, and Store Manager for PrestaShop. Getting Started and Support ### What training and onboarding options does Rating Captain offer? Rating Captain provides live online sessions and videos for training. Live online sessions support guided setup and direct instruction, while videos offer self-paced reference for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Rating Captain offer? Rating Captain provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Without reviewer feedback on support experiences, no claims can be made about response speed, helpfulness, or common frustrations. The listed channels are the only support options identified in the catalog. ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Rating Captain supports all three features that reviewers identify as most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of brand sentiment, allowing teams to respond faster and improve the customer experience. Review Request 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Notification 4.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Notifies a business when a review is left Dashboard 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Rating Captain 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Q&A: Consumers can ask questions about products and request feedback from peers. - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.6 (9) 4.6 Based on 9 reviews ## Pricing Value for money 4.3 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/236892/Rating-Captain/pricing/) Growth $39.00 Flat Rate,Per Month It includes: - Company reviews - Product reviews - Reviews widgets - SEO widgets - E-mail review invitations - SMS review invitations - Pop-up review invitations - QR codes review invitations - Google Rich Snippets - User-Generated Content - Integrations - Marketing automation - Discount codes - Review analysis - Reviews monitoring Captain $80.00 Flat Rate,Per Month It includes: - Company reviews - Product reviews - Reviews widgets - SEO widgets - E-mail review invitations - SMS review invitations - Pop-up review invitations - QR codes review invitations - Google Rich Snippets - Google Merchant Center - Google Seller Ratings - User-Generated Content - Integrations - Marketing automation - Discount codes - NPS surveys - Review analysis - Competition analysis - Reviews monitoring - Credibility badge Power $135.00 Flat Rate,Per Month It includes: - Company reviews - Product reviews - Reviews widgets - SEO widgets - E-mail review invitations - SMS review invitations - Pop-up review invitations - QR codes review invitations - Google Rich Snippets - Google Merchant Center - Google Seller Ratings - User-Generated Content - Integrations - Marketing automation - Discount codes - NPS surveys - Review analysis - Competition analysis - Reviews monitoring - Credibility badge - Custom features for your company - Vendor Panel - Custom solutions (more than reviews) Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(8) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MK Mariusz K. Owner Hospital & Health Care ### "Definitely not recommending Rating Captain " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 5, 2026 Extremely bad, not only they didn't help but they ask for another month payment because I was late by 1 day with my notice. I reasoned with them but they put me up for collection, published the debt on an auction. Very ruthless. Pros The illusion that Rating Captain will improve visibility of my Clinic on Google Maps. It was only an unwarranted promise for which I have paid heavily in monetary terms and visibility. Cons Rating Captain lack of business ethics. They are unreasonable, aggressive. Theirs business ethics are questionable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andy B. Partner Retail ### "Great piece of software without spending a fortune" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 We have used the software from when they were pretty new i think. We had a few teething problems but this seems to be sorted now. Pros This software does the job automatically for our small company for a reasonable cost. Cons This software is pretty good so I have no issues when using. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel T. Digital & CRM Automotive ### "Rating Captain for Automotive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2022 Pros Ease of use and quick wins in boosting number of good reviews. Cons Nothing negative so far, maybe left menu could be a little bit improved (anchors of links). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Bartek A. Junior manager Consumer Electronics ### "Very goog app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 Pros A very good solution tailored to individual needs. Very good contact and quick response Cons Unfortunately, the process of setting up and checking takes a while. But after that everything works very well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Michal F. Sommelier Food & Beverages ### "Really good application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 14, 2022 Pros I think ease of use and integration with other applications Cons After much thought, I have nothing to add Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Marcel L. Owner Retail ### "Superior customer service from the time of sign up to ongoing! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2022 Superior! Thanks so much Paulina! Pros I would like to let everybody know that ever since we started using Rating Captain we have saw an increase in the reviews we received. We went with Rating Captain because of their ongoing support, easy to use platform, and ability to work with our system. Thank you so much to \[SENSITIVE CONTENT\] who has been helping us with systems since day 1. Highly recommended!! Cons No cons, honestly. So far been great and doing exactly what we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mateusz T. marketing Retail ### "Easy to start and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 7, 2022 Pros For me, the biggest pros was the ease of implementation and use. Thanks to the available integrations, you can start using the system without having to work with the IT department. Cons Theirs admin panel still needs some development, as for example you can not find and download invoices in pdf. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Adrian K. Owner Financial Services ### "Very good" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Pros Best customer experience of all other services I used. Very friendly customer support Cons Can't tell anything specific on this one Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Krystian S. Junior PHP Developer Information Technology and Services ### "Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 Pros It's easy to use product which gives a lot of informations Cons I don't find any cons about using this software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/236892/Rating-Captain/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.