--- title: "Sona Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sona Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more." source_url: "https://www.capterra.com/p/236950/Sona/" page_type: "product" language: "en" --- # Sona Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sona ## What is Sona? Sona is the modern app for the new era of frontline work, combining powerful productivity tools with a sleek, simple and intuitive user experience. Empower your people to see their schedule at a glance, book holiday from anywhere, pick up extra shifts, communicate with colleagues, find information and give feedback instantly. Empower your managers to slash admin time by 5 hours per week, drastically reduce agency and payroll spending, and elevate your employee experience. ## What is Sona used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Clock](https://www.capterra.com/time-clock-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sona?[Manage this product listing](https://www.g2.com/products/sona/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sona 4.8 (9) VS. [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.3 (3,062) Value For Money 4.6 (7) Value For Money 4.2 (2,490) Customer Service 5.0 (8) Customer Service 4.2 (2,669) ## Sona alternatives [4.4 (96)](https://www.capterra.com/p/228475/WorkforceHub/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/184185/WinTeam/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) [4.7 (1,212)](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) ## FAQs about Sona Overview ### What company size and specific industries is Sona built for? Sona is designed for trailblazing organizations in health and social care, retail, logistics, charities, and non-profits. It suits companies that manage teams, budgets, staff engagement, and retention, making it a fit for organizations of varying sizes within these sectors. Features and Usability ### What are the key features of Sona? Sona offers HR management, employee database, and document storage for workforce records, along with attendance tracking, time & attendance, and employee scheduling. It also includes leave tracking, time off requests, shift swapping, payroll management, payroll reporting, compliance tracking, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does Sona integrate with? Sona integrates with iTrent. The platform’s integration list in this data includes iTrent as the named third-party system, supporting sign-on and leave-request workflows within Sona. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Sona offer? Sona provides live online sessions and webinars to help teams get started. Live online sessions support guided training with an instructor, while webinars offer scheduled group learning and product walkthroughs for users who want structured instruction. Getting Started and Support ### What customer support options does Sona offer? Sona provides Email/Help Desk, FAQ/Forum, and Chat for customer support. These channels give users direct contact options and self-service guidance, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,466 Workforce Management reviews Capterra data shows that buyers of Workforce Management software rank the following features as their top priorities: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Clock In/Out** (**60%**) - **Timesheet Management** (**53%**) Sona supports **Employee Scheduling**, which helps teams plan shifts and assign coverage more efficiently. However, it does not include **Clock In/Out** or **Timesheet Management**. Instead, it offers **Time & Attendance** (**50%**) and **Payroll Management** (**57%**), giving businesses other ways to track employee time and manage pay-related processes, while helping teams stay organized and keep workforce operations accurate. Employee Scheduling 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Reporting/Analytics 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Time Off Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Shift Swapping 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Managing and trading shift details between employees Real-Time Updates 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Employee Self Service 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gateway through which employees can access the system Sona 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Tracking: Track the attendance of specific individuals or groups - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Leave Tracking: Manage and track employee attendance - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Shift Swapping: Managing and trading shift details between employees - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time --- Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.6 (7) ### Starting price Free trial available Value for money 4.6 (7) 4.6 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LL Lou L. Care Systems Manager Non-Profit Organization Management ### "The solution to a problem you didn't know you had" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 2, 2023 When we discussed with Sona what it was that we were looking to create and get away from, they showed us their product and it was that golden egg that everyone looks for! It covers rostering, leave, reporting, payroll and timesheets - in one product and we haven't had that before. Since the 2020 pandemic it became clear that doing things the same way as we have always done, wasn't going to work much longer and with a younger workforce we need to ensure that we are looking to be more digital and online in our working approaches. This is even more vital when the workforce is spread across counties.I honestly feel very welcomed by Sona and that they are as positive that we will get a positive outcome from using their product. Pros I like the fact that Sona can take various different types of rota and put them in the system so they still function the same as before but it is more accessible to the management team. The way it works is the same across the organisation even of individual teams work differently. There is plenty of scope for feedback to ask if something can be done changed to show more or less information. Nothing is too much trouble for the team, who are highly responsive. Cons Getting our information together at the beginning was tough - as you are almost starting from a blank canvas. I am hoping for a user management section in the near future as with all companies, it is easier to manage your teams day to day. Switched from [CarePlanner](https://www.capterra.com/p/197457/CarePlanner/) [OneAdvanced Care](https://www.capterra.com/p/254999/Staffplan/) The other systems were not geared up to creating good reports as we needed them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephen W. Business Support Manager Hospital & Health Care ### "Great product, It's easy to use, saves time ... and money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 The Sona team are great, they cant do enough for you!.They are always very friendly, helpful, responsive and knowledgeable about their product. Responses are prompt, any changes or issues are deal with quickly.With the Sona teams help the transition to online roster management has been smooth and hassle free. Pros This product allows us to manage and control our rosters more effectively, we no longer have messy paper rosters with scribbles from staff swapping shifts displayed on notice Boards.Monthly rosters are created from templates in minutes, which is a real time saver. Our managers can published available shifts which notifies our staff on the app instantly, managers no longer have to make multiple phone calls to ask staff if they can cover shifts saving vast amounts of time.Our staff can check when they are working from anywhere at anytime, and they are now picking up available shifts which has already saved us paying elevated agency worker costs.Another great feature is Sona 'Wellbeing' where staff check-in to tell us how they feel. Making sure our staff are happy in their roles is extremely important to us, this is a great tool to help us monitor this and we are hoping this will improve retention. Cons You don't have the ability to check your staffs details, managing staff is currently performed by Sona. Although requests are processed quickly this is not ideal, however I am aware a 'Users Management' feature will be available soon which should resolve this. Reasons for choosing Sona Ease of use, plus the additonal features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Caren B. Head of People Health, Wellness and Fitness ### "Great team to work with, solutions driven and forward thinking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 It is great working with the Sona Team so far. They are professional, knowledgeable yet easy to talk to and communicate with. Any historical issues with staff management which we have highlighted - they have quickly come up with a feasible solution - pathing the way for a better user experience for our teams. Pros The software is easy to use and not over complicated. It allows us to manage and report on everything we need to without becoming over-whelming for those using the software. The fact that the teams can feedback about how their shifts went and their own wellbeing at work is unique and a great method for prompting valuable feedback. Cons Nothing yet! We are currently in the implementation stage. So far we are impressed with the product. Reasons for choosing Sona A great balance of comprehensive analysis and reporting combined with ease of use. The team are forward thinking and great at communicating. The system allows us to check in on employee wellbeing and allows are team to feedback which we value highly within our organisation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Muireann C. Manager Hospital & Health Care ### "Transforming How We Manage Our Rota" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2022 Pros Sona is exceptionally easy to use; it is intuitive and makes it easy for users to grasp the program and follow the flow of information. The most impactful feature of Sona is the real-time updates; the fact that both staff and management receive notifications and updates when any change occurs. Staff receive push notifications when there are shifts available or if their shifts have been updated. Management receive notification when shifts have been claimed or cancelled. This has allowed us to keep on top of our needed shifts more accurately, we have been able to ensure Sona accurately reflects the staff working and where we need to fill gaps. Staff also feel more in control of their work schedule; it allows them to choose shifts, locations, and cancel if necessary. This has reduced the likelihood of staff cancelling shifts as they choose what suits them best and works around their life and commitments. Sona have been receptive to our ideas and feedback, they provide explanations about why things occur when they do, communicate when they are working towards a solution and always are open to listening to whatever we bring to the table. Cons Any cons that we have raised with the Sona team they have taken on board and worked to make improvements to meet our needs. The team at Sona work in a collaborative way which has seen things that we may have viewed as “Cons” be transformed into improvements and features on the app. Sona seek our feedback and thoughts regularly and take on board what we say. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Lucy B. Head of Business Development Non-Profit Organization Management ### "Flexible solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2022 Our overall experience has been very positive. Our link person \[SENSITIVE CONTENT\] is excellent - always willing and eager to think outside the box with us Pros Really easy functionality for both front-end and back-end use Cons Initially it was difficult to upload shifts as we needed to but Sona have worked with us to fix this Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT debbie T. Team Leader/ supervisor Hospital & Health Care ### "Sona, The app we have waited years for!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2022 The Sona team have been extremely informative and helpful. Communication is always quick and they fix any issues or concerns promptly. Sona has been a time saver and stress reliever! Pros Sona has greatly reduced our hours spent on Rota management. Allocating shifts is easier and staff choosing when to check the app and accept shifts gives them control of when they want to think about work. Cons Staff seeing shifts and not taking them means we still need to ring round to ensure we have cover at the last minute. This is not Sona's fault it is the nature of our service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Darren B. Team Leader Hospital & Health Care ### "Well run, value for money product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 12, 2022 Great product, have a great working relationship with the team. Never have to worry about replies as they get back to you at first chance. Would highly recommend. Pros It saves a great deal of time asking the staff what days/nights they are available for and awaiting a response. Now it is in their hands to take any shifts they wish, and we can just pick up the pieces at the end. Cons When organising the rota, it would be nice to be able to add it to additional days, as majority of our staff are on a rolling rota. They have a copy button which does work to an extent, but if we were able to do (example): the staff name, shifts times, and then a drop box with dates, that we could tick for all, and then click upload. It has saved us time on rota management, but i feel that would be effective for our company. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JF Joanne F. Head of Care Hospital & Health Care ### "Excellent app and helped the business Massively " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2022 Great experience and its benefits have been great with our staffing issues in the care home. Would defiantly recommend to others. Pros How easy it is to use for staff, Staff know what shifts they are on scheduled so can pick up overtime easy. It helps with keeping Rotas up to date and getting in the extra staff that we really needed. Cons I dont think i can think of a negative, the only concern is sometimes we still don't get emails through for some shifts booked and this can cause us to double book staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Morgan T. Bank Staff Advisor Hospital & Health Care ### "Review of Sona" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 11, 2022 Pros Friendly interface, can get around quickly, easy to make adjustments Cons Took a while to get to where it worked well for us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/236950/Sona/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.