# Oration Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Oration Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/236965/Oration/alternatives --- # Oration Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Oration ## What is Oration? Powered by the most up-to-date artificial intelligence (Al) technology, Oration by Convai is a cloud-based call routing plug-in that can reduce the Average Handling Time (AHT) for your contact centre agents, politely deflect unnecessary calls, and impress your customers by starting with one simple question: “How can I help you today?“. Oration is a cost-effective and easy-to-install solution, which is what makes it accessible for even the smallest contact centres right through to the largest. ## What is Oration used for? [Contact Center](https://www.capterra.com/contact-center-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Oration?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.probegroup.com.au/&name=Oration) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Oration 5.0 (1) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.8 (855) Value For Money 4.0 (1) Value For Money 4.5 (767) Customer Service 5.0 (1) Customer Service 4.6 (786) ## Oration alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (92)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Computer Telephony Integration 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Customizable Reports 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Oration 18 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Alter the layout and content of reports Use AI to generate content in the form of text, images, videos, etc. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WM Waati M. Product Manager Genesys Cloud Financial Services ### "Financial Services - Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2022 We use Oration to help reduce out AHT for calls by ensuring that context of what the customer is calling about is passed on to staff to reduce the need for a customer to repeat themselves. Ensure customers intent is well know also allows us to route calls to appropriately skilled staff to reduce out transfer rate and customer frustration. We have seen an improvement in our CSAT results as staff are greated with the reason for them call and are now working towards making adjustments in Oration to help reduce our internal transfer rates Pros The system is regularly being added and amended to with new features being released with enhancements on a regular basis making it even easier to operate the platform. The ability for the business to configure the settings and easily able to view the customers experience when interacting with the platform is extremely valuable to our business Cons Some of the out of the box reporting is limited in its value and ability to customise to your business requirements which leaves us using our engagement platform to help track some of the regular calling outcomes. Improvements are always being worked on so I expect this to be resolved in the near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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