--- title: "Botcopy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Botcopy Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/237021/Botcopy/" page_type: "product" language: "en" --- # Botcopy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Botcopy ## What is Botcopy? Botcopy is an LA-based SaaS company that connects Google Dialogflow CX or ES to websites and apps, letting businesses, govs, edus, and orgs run sophisticated conversational AI on their websites. In minutes, you can create a rich, custom web chat UI for Dialogflow. It's stable and secure, and can connect with any 3rd-party live chat or help desk service. Dialogflow help available. Used by Century 21, Riot Games, NYU, Moneygram, Genentech, CA.gov, and many more. Sign up for our free 7-Day Trial. ## What is Botcopy used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Botcopy?[Manage this product listing](https://www.g2.com/products/botcopy/claim_requests/new?auto=true) ## Botcopy Overview Updated September 2026 AI summary Botcopy offers cloud-based live chat and chatbot capabilities for businesses of all sizes seeking real-time customer engagement on their websites. It supports customizable branding, autoresponders, proactive chat, and reporting, with options like generative AI, third-party integrations, support ticket management, and screen sharing. Botcopy is suited for organizations needing flexible, web-based chat and messaging solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Botcopy 4.8 (4) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $19 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.8 (73) Value For Money 4.8 (4) Value For Money 4.4 (58) Customer Service 5.0 (4) Customer Service 4.7 (52) ## Botcopy alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) ## FAQs about Botcopy Overview ### What company size and specific industries is Botcopy built for? Botcopy is designed for enterprise organizations and the personnel who manage or review chatbot and AI solutions. It is a fit for companies using Google Cloud Platform or adding Google Dialogflow to a hybrid cloud stack, across any industry that needs a chatbot front-end SaaS. Features and Usability ### What are the key features of Botcopy? Botcopy offers chat and messaging features such as live chat, proactive chat, autoresponders, canned responses, transcripts, and transfers/routing. It also includes real-time analytics, reporting and statistics, activity tracking, activity dashboards, integrations and third-party integrations, single sign on, screen sharing, video conferencing, support ticket management, and customizable branding. Integrations ### Which third-party tools and platforms does Botcopy integrate with? Botcopy integrates with 19 third-party tools and platforms, including Dialogflow, Zendesk Suite, WordPress, HubSpot CRM, ServiceNow, Twilio, Stripe, and Okta. Its catalog also lists Calendly, Dropbox, Google Forms, PayPal, SendGrid, Typeform, Dashbot, YouTube Mentions, Android 11, iOS14, and React2. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Botcopy offer? Botcopy provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Botcopy offer? Botcopy offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. With no reviewer feedback available for support topics, no user sentiment about response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Botcopy includes **Chat/Messaging** and **Real-Time Notifications**, so teams can respond to conversations quickly and stay aware of new customer activity as it happens. However, it does not offer **Multi-Channel Communication**. Instead, it provides other important capabilities that reviewers also prioritize, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay available to customers, support agents working on the go, and keep a record of past interactions, allowing teams to respond faster and maintain better service continuity. Real-time Consumer-facing Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Live Chat 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Reporting/Analytics 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Autoresponders 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Botcopy 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Trial Basic $19.00 Flat Rate,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Typeform](https://www.capterra.com/p/137289/Typeform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Felipe Andres S. CEO Information Technology and Services ### "Anastasia´s BotCopy review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2021 Excellent suport. Very close to the client Pros Easy to use and implement. We can configure the solution in minutes and changed due the request of our clients. Great tool! Cons analytic capabilities. It just work with dashbot and must pay for that too Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Reyer M. Director Information Technology and Services ### "Botcopy is a gem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2021 Have been very impressed and satisfied with Botcopy. It is encouraging too to see how it continues to evolve and improved. Pros It is easy to configure and use, and allows easy abstraction of the user layer from the guts of the NLP and fulfilment engines. It allows us to easily white label additional points for specific clients. Cons The customization documentation can at times be too simplistic and assume too much, could do with a bit more fleshing out of technical examples in some cases Reasons for choosing Botcopy Dialogflow strangely has a very poor webchannel and holds really no comparison with Botcopy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Amyn R. Business Analyst Information Technology and Services ### "Excellent Front End Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2021 I really like working with the Botcopy product and the team is excellent for support Pros I like the versatility of the product and the breadth of features you can incorporate Cons Very little documentation on CX usage/integration Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 28, 2021 Amyn, thanks for your review! We like working with you as well. :) We'll definitely look into beefing up the docs for CX integration. If you have any specific questions about CX or want hands on help, we're only a text or call away. :) Meanwhile, that's great feedback we appreciate it! James L. Systems Analyst Biotechnology ### "Best Dialogflow integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2021 Very positive work experience, BotCopy is very agile and solution oriented Pros BotCopy makes it easy to build a useable chatbot without having to know a lot of programming. Cons Fortunately, I do not have anything negative to add Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 28, 2021 Jim, thanks for your feedback! We love working with you and your team. We really have tried to be the best SaaS in this very specific niche of Dialogflow website integrations, so your words mean a lot to us. 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