# DeskOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DeskOne Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/237027/DeskOne/alternatives --- # DeskOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) DeskOne ## What is DeskOne? DeskOne is a software that improves the internal and external customer service process, aligns people's activities towards a quality service attitude by automating a department or organization in the management of needs, requirements and incidents. ## What is DeskOne used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DeskOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://teippo.com/&name=DeskOne) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DeskOne 0.0 VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $40 Other, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,101) Value For Money 0.0 (0) Value For Money 4.0 (12,790) Customer Service 0.0 (0) Customer Service 4.1 (14,022) ## DeskOne alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Email Management Manage, store and organize emails within the system or via third-party apps Inbox Management Organize, prioritize, and manage incoming communications Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. DeskOne 12 features Application programming interface that allows for integration with other systems/databases Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage, store and organize emails within the system or via third-party apps Organize, prioritize, and manage incoming communications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic $40.00 Other,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)