--- title: "IsOn24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IsOn24 Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/237029/IsOn24---Your-intelligent-sidekick/" page_type: "product" language: "en" --- # IsOn24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IsOn24 ## What is IsOn24? IsOn24 is an intelligent online app that answers phone calls like a live person, collects leads, and manages schedules. It connects to your business phone and website and automates all voice, text, and online messages with a simple, unified experience. Your customers will love instant answers, and you will have time to grow your business. Restaurants and a growing number of business types get out-of-the-box customizations to get you ready in minutes. ## What is IsOn24 used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IsOn24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.IsOn24.com&name=IsOn24) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IsOn24 5.0 (1) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $49 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 5.0 (26) Value For Money 5.0 (1) Value For Money 4.9 (26) Customer Service 5.0 (1) Customer Service 5.0 (26) ## IsOn24 alternatives [4.5 (547)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041681/Compass/) [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) ## FAQs about IsOn24 Overview ### What company size and specific industries is IsOn24 built for? IsOn24 is designed for businesses of any size, including independent professionals and freelancers across industries that want to present a professional image and support growth. Its broad audience suggests it fits small businesses, solo practitioners, and larger organizations that need a polished customer-facing presence. Features and Usability ### What are the key features of IsOn24? IsOn24 offers live chat, chatbot, and chat/messaging features for customer communication, plus CRM and customer database tools for lead capture and contact management. It also includes activity dashboards, reporting and analytics, real-time monitoring, alerts/escalation, workflow management, and AI/Machine Learning features such as natural language processing, speech recognition, and speech synthesis. Getting Started and Support ### What training and onboarding options does IsOn24 offer? IsOn24 provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference material for recurring questions, and videos provide self-paced walkthroughs of key features and steps. Getting Started and Support ### What customer support options does IsOn24 offer? IsOn24 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support quality cannot be described from reviewer feedback here, since no support-related reviews are available in the catalog data. The listed channels indicate multiple ways for users to seek help and product guidance. ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra reviewers highlight these as the features buyers value most when choosing a Conversational AI Platform: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) IsOn24 includes **Chatbot** and **Lead Capture**, so it covers two of the main capabilities buyers look for in a Conversational AI Platform. These features help teams automate conversations with prospects and collect contact details that can support follow-up and pipeline growth. However, it does not offer **API**. Instead, IsOn24 provides other highly rated capabilities, including **Chat/Messaging** (**48%**), **Reporting & Statistics** (**54%**), and **Customizable Branding** (**45%**), giving teams more ways to manage live interactions, track performance, and tailor the experience to their brand while helping businesses improve response handling and capture more qualified leads. Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI/Machine Learning 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Live Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data IsOn24 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $49.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Gestion de clientèle Accounting ### "Mon avis sur IsOn24" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2023 Pros Plateforme de webinaire interactive et immersive. Cons Peut être coûteux pour les grandes entreprises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.