--- title: "IsOn24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IsOn24 Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/237029/IsOn24---Your-intelligent-sidekick/" page_type: "product" language: "en" --- # IsOn24 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IsOn24 ## What is IsOn24? IsOn24 is an intelligent online app that answers phone calls like a live person, collects leads, and manages schedules. It connects to your business phone and website and automates all voice, text, and online messages with a simple, unified experience. Your customers will love instant answers, and you will have time to grow your business. Restaurants and a growing number of business types get out-of-the-box customizations to get you ready in minutes. ## What is IsOn24 used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IsOn24?[Manage this product listing](https://www.g2.com/products/ison24/claim_requests/new?auto=true) ## IsOn24 Overview Updated September 2026 AI summary IsOn24 equips small and midsize businesses with an AI-driven chatbot platform that supports automated responses, live chat, and natural language processing for customer interactions. Delivered via cloud and web, it includes lead capture, multi-channel communication, customizable branding, and performance analytics, making it suitable for teams seeking to manage real-time conversations and track engagement across channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IsOn24 5.0 (1) VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (399)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $49 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (399) Value For Money 5.0 (1) Value For Money 4.2 (348) Customer Service 5.0 (1) Customer Service 4.0 (325) ## IsOn24 alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about IsOn24 Overview ### What company size and specific industries is IsOn24 built for? IsOn24 is designed for small businesses, independent professionals, and freelancers across a wide range of industries that want to present a professional image and focus on growth. It suits service-based businesses and solo operators that need a practical tool for customer-facing work. Features and Usability ### What are the key features of IsOn24? IsOn24 offers live chat, chatbot, and chat/messaging for customer conversations, plus automated responses, alerts/escalation, and real-time notifications. It also includes CRM, customer database, lead capture, engagement tracking, and reporting/analytics with activity dashboards, performance metrics, and real-time monitoring. Getting Started and Support ### What training and onboarding options does IsOn24 offer? IsOn24 provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and Q&A, documentation offers written reference material for procedures and feature details, and videos give self-paced demonstrations of key tasks and product workflows. Getting Started and Support ### What customer support options does IsOn24 offer? IsOn24 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to get help, with self-service articles and direct contact options for different needs. ## Features AI summary Based on 1,278 Chatbot reviews Not all chatbot software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) IsOn24 includes **Automated Responses** and **Natural Language Processing**, so teams can reply faster and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which give businesses more ways to manage real-time customer interactions and improve response quality over time, helping teams handle questions more efficiently and provide more relevant support. Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Multi-Channel Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Speech Synthesis 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The ability of a bot to respond to user queries in synthesised voice IsOn24 10 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customizable Branding: Add customized logos and colors to align with company branding - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $49.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Gestion de clientèle Accounting ### "Mon avis sur IsOn24" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2023 Pros Plateforme de webinaire interactive et immersive. Cons Peut être coûteux pour les grandes entreprises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.