--- title: "Packlink PRO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Packlink PRO Software - reviews, pricing plans, popular comparisons to other Shipping products and more." source_url: "https://www.capterra.com/p/237062/Packlink-PRO/" page_type: "product" language: "en" --- # Packlink PRO Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Packlink PRO ## What is Packlink PRO? Packlink is a free tool that gives you easy access to our market-leading selection of over 350 shipping services and to a large portfolio of couriers at discounted prices (including UPS, DHL, DPD, TNT, Hermes, GLS, and more). It helps you optimize your orders’ delivery by streamlining your whole shipping process. Integrate your eCommerce store or marketplace account in just a few clicks! (including Amazon, eBay, Aliexpress, Shopify, Prestashop, and more). ## What is Packlink PRO used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Shipping](https://www.capterra.com/shipping-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 38% Neutral 6% Negative 55% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Packlink PRO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://pro.packlink.es&name=Packlink PRO) ## Packlink PRO Overview Updated August 2026 AI summary Packlink PRO is a cloud-based shipping solution for small, midsize, and enterprise businesses managing eCommerce and courier operations. It enables teams to compare carrier options, generate shipping labels, track deliveries, and integrate with platforms like Shopify, WooCommerce, and eBay. Users value its integrations and pricing options, though experiences with customer support and billing transparency are mixed. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Packlink PRO 2.6 (47) VS. [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting Price Contact vendor Starting Price $14.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (47) Ease Of Use 4.5 (500) Value For Money 2.8 (47) Value For Money 4.4 (452) Customer Service 2.2 (47) Customer Service 4.3 (430) ## Packlink PRO alternatives Highest Rated [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/146762/DesktopShipper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/237062/Packlink-PRO/alternatives/) ## FAQs about Packlink PRO Overview ### Which roles and teams benefit most from Packlink PRO? Packlink PRO is most used by business owners, CEOs, founders, and store managers who oversee ecommerce shipping and customer delivery performance. Operations and logistics teams rely on it to compare carriers, manage labels, and streamline order fulfillment, while administrative staff use it to control shipping costs and daily dispatch workflows. Answer based on 47 reviews Overview ### What company size and industries is Packlink PRO built for? Packlink PRO serves e-commerce stores and marketplaces, with reviewers coming entirely from small businesses at 100% and most often from Retail at 19%. It also has a presence in Apparel & Fashion at 11% and Arts and Crafts at 9%, indicating fit for smaller online sellers shipping physical goods. Answer based on 47 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Packlink PRO? Packlink PRO offers shipping management tools for eCommerce and courier services, including order management, shipment tracking, package tracking, delivery tracking, and status tracking. It also includes label printing, shipping labels, delivery estimates, data import/export, EDI, real-time monitoring, and third-party or website integrations. Integrations ### Which third-party tools and platforms does Packlink PRO integrate with? Packlink PRO integrates with eCommerce platforms including Shopify, WooCommerce, Ecwid, Adobe Commerce, PrestaShop, Shopware, and Wix. Reviewer mentions also point to eBay and PayPal in day-to-day workflows. These connections center on online store order handling, shipping label generation, and related payment or marketplace processes. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Packlink PRO offer? Packlink PRO provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning product functions and setup steps. Getting Started and Support ### What customer support options does Packlink PRO offer, and how do users rate the experience? Packlink PRO offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User feedback on support is largely negative: many describe slow or inconsistent follow-up, limited issue resolution, ticket-based communication, and difficulty getting clear answers on delivery problems, billing disputes, and claims unless they persist. Answer based on 11 reviews ## Features AI summary Based on 3,171 Shipping reviews Capterra reviewers highlight these features as the top priorities when choosing shipping software: - **Shipping Labels** (**60%** of reviewers rated this feature as critical) - **Label Printing** (**56%**) - **Parcel Shipping** (**61%**) Packlink PRO includes **Shipping Labels** and **Label Printing**, giving teams a practical way to create carrier-ready labels and handle fulfillment tasks more efficiently. However, it does not offer **Parcel Shipping**. Instead, it provides other important features that reviewers also value, including **Shipment Tracking** (**52%**) and **Delivery Tracking** (**48%**), helping businesses monitor orders after dispatch and keep customers informed throughout the delivery process. These features help teams improve shipping visibility and manage order follow-through more effectively. Shipping Labels 2.5 (22) 45.45% of 22 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Label Printing 2.7 (19) 31.58% of 19 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Delivery Tracking 1.9 (18) 27.78% of 18 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Status Tracking 2.8 (28) 57.14% of 28 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Delivery Estimate 3.6 (18) 44.44% of 18 reviewers that rated this feature as important or highly important A note of the expected delivery date and time Delivery Record 3.5 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Notation showing the location and time stamp of shipment delivery Packlink PRO 22 features ### All Features - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For Courier Services: Intended to be used by courier services - For eCommerce: Intended to be used by online stores - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 2.9 (47) 2.9 Based on 47 reviews ## Pricing Value for money 2.8 (47) ### Starting price Free trial not available Value for money 2.8 (47) 2.8 Based on 47 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Shopware](https://www.capterra.com/p/145605/Shopware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.2 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.2 (47) 2.2 Based on 47 reviews ## User reviews Overall rating 2.6 Based on 47 reviews Filter by rating 5(12) 4(6) 3(3) 2(1) 1(25) Mentioned topic Sorted by most recent Manuel G. Imprenditore Consumer Goods ### "Se avete un'azienda che spedisce state alla larga. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Lo uso per ebay, me non è molto performante. Addirittura dopo due mesi mi addebitano un sovrapprezzo per un peso che poste italiane dice di aver rilevato. Chiedo di poter vedere le foto di questo rilevamento - cosa che con tutti i corrieri con cui lavoro faccio e che mi forniscono- ma loro rispondono che per motivi di PRIVACY Poste Italiane, altra azienda dalle performance ridicole, manda solo dei file massivi e che per contestare devo fornire le foto del pacco con il metro e sulla bilancia. Capite anche voi che; dopo due mesi e facnedo parecchie spedizioni, non ho mica il tempo di mettermi li a fare le foto con il metro di ogni pacco che mando via, nè tanto meno posso chiedere di farlo ai miei collaboratori. Pros Niente, piurtroppo è un sotware inutile che non velocizza il lavoro. Non so nemmeno perché Ebay si è legata a questa gente. Cons Servizio clienti praticamente inesistente- e si che siamo aziende anche noi - politica di fatturazione ridicola perché generano una fattura per ogni spedizione e se chiedi una fattura cumulativa, ti dicono di no, come se volessi pagare posticipato. Alternatives considered [Sendcloud](https://www.capterra.com/p/189663/SendCloud/) Reasons for choosing Packlink PRO Era collegato ad ebay, quindi per me poteva essere più comodo. Non E' cosi Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Giuseppe M. CEO Music ### "Scorretti nella gestione dei problemi" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2025 Sono scorretti !!! Per usare una parola gentile. Spediamo con loro (ancora per poco) oltre 500 pacchi l´anno. Se va bene tutto a posto ma non appena c'è un problema se ne lavano le mani. Abbiamo spedito un pacco assicurato e lo hanno letteralmente piegato (conteneva un vinile) e non vogliono rimborsarlo per imballo non conforme. Ovviamente non è vero, sitrattava di una scatola apposita per vinili ed in ogni caso LO HANNO PIEGATO !!!! Assistenza poi scandalosa la signora \[nascosto contenuto sensibile\] probabilmente è un BOT che ti risponde citando articoli per i quali loro sono legittimati a non pagare. PESSIMI. Pros Praticita nell'utilizzo giornaliero e si interfaccia con le piattaforme piu conosciute (tipo Ebay o shopify) Cons Gestione dei problemi e scorrettezza nei rapporti con il cliente. Ti spingono ad assicurare il pacco con esborsi ulteriori ma poi non rispondono degli errori Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Santolo G. designer Consumer Goods ### "Pessomo servizio" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 9, 2025 pessimo gestionale Cons assistenza inutile assistenza inesistente, al posto di lavorare per risolvere i loro problemi logistici si limitano a minacciare di aggiungere costi nascosti nei loro termini e condizioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Flaviano G. Casa d'aste Luxury Goods & Jewelry ### "Statene alla larga" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 7, 2025 Esperienza pessima una vera truffa non mi hanno rimborsato più di 800 eur anche se regolarmente assicurate, in più alle mail rispondono solo bot Pros i prezzi sono vantaggiosi, ma presto si capisce il perchè...altamente sconsigliato ti attirano con la scusa di prezzi bassi Cons Non rimborsano mai quanto assicurato e l'assistenza è fatta solo di bot per email. UNA VERA TRUFFA!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alfio C. Pasticcere Food & Beverages ### "E una truffa" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 12, 2024 E a fortuna se ariva bene se no persi tutto. Pros I prezzi sono vantagiosi ma a solo quello come vantagio il resto e pessimo. Cons L assisyenza e inesistente e lassicurazione e una grossa truffa non rimborsa mai nemmeno dopo tuti i documente che manda sconsiglio l utilizo del software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alexander H. Founder Marketing and Advertising ### "Appalling customer service and a total inability to tell the truth" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 18, 2024 Packlink Pro failed to add any shipping details to my parcel. UPS asked them for more details and they failed to reply - so my parcel was returned. Packlink Pro lied at every single step and tried to blame both me and UPS for their failure to attach any paperwork. Pros User interface was smooth and easy to use. Unfortunately, none of the information that I typed in was used for my shipment. Cons Appalling customer service and a gross level of incompetence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Flavio C. artigiano Apparel & Fashion ### "potrebbe essere un ottimo servizio ma ..........." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 1, 2024 potrebbe essere un'ottima esperienza, ma purtroppo packlink ha il vizio di prelevare delle piccole somme dalla carta di credito sostenendo che una delle spedizioni pesava 5 kg invece dei 0,3 kg dichiarati, l'ultima volta mi hanno preso 5,50 €. Mi è successo un paio di volte, io vendo gioielli, i miei pacchi sono tutti standard. Per ottenere il rimborso dovrei inviare a packlink la foto del pacco spedito sopra una bilancia e con a fianco un metro aperto. Assurdo! Pros spedire utilizzando packlink è pratico ed economico Cons ogni tanto prelevano ingiustamente dalla carta di credito delle piccole somme perché sostengono che il pacco che è stato spedito pesava molto di più del peso dichiarato. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. XR Xavier R. DG Retail ### "Solution déplorable restez à l'écart" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 3, 2024 Mauvaise expédience commerciale la société est à la limite de la fraude et ne donne aucune réponse quand vous prenez contact avec eux. Pros API fonctionnelle avec multiple transporteurs Cons Surfacturation, service client inexistant. A la limite de la fraude les prix payés sont surfacturés sous prétexte de données de souscription incorrectes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeremy M. directeur Farming ### "Fuyez !!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 18, 2024 Pros aucun. Le service étant tellement nul qu'il n'y a aucun avantage Cons Si vous voulez perdre votre temps et votre argent, alors utilisez Packlink Pro. Lamentable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mathias P. Ceo Arts and Crafts ### "Sistema nefasto" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2024 Nefasto, ya lo dejé de usar, siempre hay un problema, paquete tras paquete, no lo recogen, te dicen que pasaron y que no había nadie y es mentira, te pierden paquetes y no se hacen responsables. No lo recomiendo para nada, puro dolor de cabeza y me generó muchas reseñas negativas. Pagar un envío 24 horas y llega 4 días después. Pros Parecía ser una buena plataforma, ahora envío tras envío pasa algo, si el transportista pierde tu paquete no se hacen responsables, no recogen los paquetes, cero interés por el cliente Cons Poca atención al cliente, poco interés en resolver los problemas Reasons for choosing Packlink PRO Parecía bueno.....................,........ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/237062/Packlink-PRO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.