--- title: "Acronis Cyber Protect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Acronis Cyber Protect the right Cybersecurity solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/237140/Acronis-Cyber-Protect/reviews/" page_type: "reviews" language: "en" --- Acronis Cyber Protect 4.4 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Acronis Cyber Protect Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews CS Caleb S Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It also allows us backup customers O365 data, which is critical.“ May 16, 2025 CS Caleb S Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It often times breaks, especially when an update is pending for the Acronis software. When we need support, they often do not provide good data or take weeks to come up with any solutions. While Mac products have become more stable over the past year, they seem to struggle much more than Windows devices.“ May 16, 2025 Nitesh S Sr ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The most useful features of Acronis Cyber Backup are the backup itself along with the security features like malware protection, ransomware protection and vulnerability assessment.“ March 18, 2023 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “When there is a tech issue, their outsourced customer service barely speaks English and it takes a ridiculous amount of messaging to solve the simplest things.“ January 28, 2025 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “This is a product that has evolved over the years so it is still maturing.“ January 28, 2025 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “It one thing to create software that works (most of the time) but screwing up customer service like this will hopefully lead them to wake up and treat customers fairly or go out of business......“ January 28, 2025 Nitesh S Sr ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It not only provides data protection for my customers' data but also helps me to grow my revenue.“ March 18, 2023 RM Roman M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The price and that it is not so modular, there are many functionalities that we don't need because we cover them with another product and we can't stop paying for them.“ February 28, 2024 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Navigating the World of Backups" March 17, 2023 5.0 Despite its minor drawbacks, Acronis Cyber Backup has been a reliable backup solution for our IT services company. Its user-friendly interface, variety of backup options, and fast data recovery make it a valuable tool to have. It does have its share of flaws, like being a bit slow during backups and a somewhat steep price, but in the end, the pros outweigh the cons. If you're looking for a reliable backup solution, I'd definitely recommend giving Acronis Cyber Backup a try! Pros I've been using Acronis Cyber Backup for a while now in our IT services company, and I've got to say, it's a pretty solid backup solution. The best part is its ease of use. I found the interface quite user-friendly, and it didn't take me long to figure out how to create and manage backups. The software also offers a variety of backup options, like full, incremental, and differential backups, which is awesome because it allows me to choose the one that fits my needs the best. Another great feature is the ability to restore data quickly. In the few instances where I've had to restore data, the process was fast and hassle-free. Cons While Acronis Cyber Backup is a good software, it does have a few drawbacks. One thing I noticed is that it can be a bit slow when performing a backup, especially if you have a lot of data to back up. This can be a bit annoying when you're in a hurry. Also, the software can be a bit pricey, especially if you're a small business or just getting started in the IT industry. I also wish they provided more detailed tutorials or help articles for some of the more advanced features. Sometimes it takes a bit of trial and error to figure things out. Review Source CS Caleb S. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Acronis Backups" May 16, 2025 4.0 If you do not need support, Acronis works very well and has good logging. Any errors can turn into a larger struggle. Pros Acronis makes it easy to backup locally and remotely and monitor the progress. We can rest assured that the data provided is accurate and setup alerts to better aid us in knowing when something is not functioning properly. It also allows us backup customers O365 data, which is critical. We've found the O365 backups to be the most reliable as they connect directly to MS servers and relieve the painpoints we experience with their agents on the computers. Cons It often times breaks, especially when an update is pending for the Acronis software. When we need support, they often do not provide good data or take weeks to come up with any solutions. While Mac products have become more stable over the past year, they seem to struggle much more than Windows devices. Alternatives considered [Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Acronis Cyber Protect We ultimately landed on this product because the pricing was better for what was offered. Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Pricing and reliability were the primary reasons we switched. Review Source MR Mohammed R. Technical Engineer Information Technology and Services Used the software for: 2+ years ### "All-in-one backup and security — reliable, but resource-heavy" August 11, 2026 5.0 Overall, it's a solid all-in-one solution for backup and cybersecurity — convenient to have both in one platform instead of juggling separate tools. Performance and pricing are the main trade-offs, but reliability for backups and ransomware protection makes it worth it for most use cases. Pros Backup + antivirus/anti-ransomware in one tool. Ransomware detection with automatic rollback. Single console for managing everything. Works across physical, virtual, and cloud environments. Fast recovery / instant restore options. Built-in patch management. Cons Can be resource-heavy / slows down systems during scans or backups. Pricing can get expensive, especially at scale. Interface/console can feel cluttered or have a learning curve. Occasional bugs or glitches after updates. Customer support response times can be slow. Initial setup/configuration can be complex. Review Source RC Rob C. Owner Security and Investigations Used the software for: 1-2 years ### "Do NOT give them your credit card info!" January 28, 2025 1.0 The absolute worst customer service ever. I was previously using Acronis for personal and business PCs under different subscriptions. I cancelled my personal account year's ago yet their distribution partner, Cleverbridge, renews it every year with credit card info they kept without my permission and multiple advisories to remove same. This year they did it again and it took weeks to get a refund. I have dozens of emails and ridiculous comments from Acronis and Cleverbridge who pass the buck between each other. I never got all my money back and am stuck with them for a few more months. Rest assured I will not renew with them nor will I ever buy software via Cleverbridge. They are in no way GDPR compliant and if they ever have a data breach, know that your credit card info is kept by them regardless of what you allow/tell them. It one thing to create software that works (most of the time) but screwing up customer service like this will hopefully lead them to wake up and treat customers fairly or go out of business...... Happy to share the litany of e-mails that range between ridiculous and humorous. Buyer beware! Pros It worked on Mac and PC which was a plus. This is a product that has evolved over the years so it is still maturing. Cons When there is a tech issue, their outsourced customer service barely speaks English and it takes a ridiculous amount of messaging to solve the simplest things. Alternatives considered [Macrium Reflect Workstation](https://www.capterra.com/p/160544/Macrium-Reflect/) Reason for choosing Acronis Cyber Protect It supported both Mac and PC which was compelling. Review Source Response from Acronis February 11, 2025 We are very sorry to hear this story and would like to analyze your experience in more detail so that we can improve the quality of our services, including those of our partner Cleverbridge. You've mentioned: >"Happy to share the litany of e-mails" Could you please forward that to gartner@acronis.com ? Also, please share any support ticket number you had. MN Mukul N. CTO Computer & Network Security Used the software for: 1-2 years ### "All in one backup solution which can be opted for without the concern of CAPEX." April 30, 2022 4.0 I am using Acronis for the last could of months and yet I did not face any issue in terms of working as well as their support's response time is also too good. Pros There is no need for any minimum billing commitment for Aronis cyber cloud (if you opt for the same from Acronis resellers), as well as they offers the backups for each and every type of computing load and Operating Systemes in addition we can monitor and configure the backup from a single pan of glass (i.e. Acronis Console). Cons We can not configure or use our own AWS S3 or Microsoft Blob as storage. Alternatives considered [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Reason for choosing Acronis Cyber Protect No fixed commitment as well choice of data center location in addition to a backup solution available for all types of computing nodes. Review Source VR Verified Reviewer Infrastructure Manager Computer Software Used the software for: 1-2 years ### "The Disaster recovery for your infrastructure " May 5, 2022 4.0 Overall Acronis has been rock solid for me. I was surprised by the simplicity at first but have come to embrace it. I had setup complicated Veeam Cloud Connect solutions in previous roles, so in my mind Backup Solution= Complicated. Not so with Acronis. I have had to engage support once or twice, and I'm happy to say they got me what I needed without much fuss. Pros Initially we needed a backup solution for Office 365 (email,sharepoint,teams etc) and sent out requests to our VAR. He came back with Acronis, which I'd used many years ago personally. Coming from a Veaam background professionally, I was very much going to go with an onsite solution backed by Veeam, but I gave Acronis a try. The Fact that I had everything setup in 10 mins and backing up, kinda sealed the deal. I'd not expected it to be that simple. Later I'd a need to backup a few VM and servers that had no local storage for... no problem, install the agent and it's backed up to Azure Blobs. Also very cool, is that I used Acronis to migrate these servers to Azure eventually, simply be restoring from Acronis to Azure. Cons Backing up O365 services to Azure blobs? And only to Europe North? Not what I would call Disaster recovery, in the event that Europe North has issues. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Acronis Cyber Protect No need for onsite storage, and simplicity of setup. Switched from [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) No need for onsite storage, and simplicity of setup. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to setup and reliable to restore from." June 6, 2022 5.0 We have been using Acronis for sometime now, and it is a very user friendly solution. It offers lots of options, and the time where we have had to restore, it has been successful every time. Pros One of the best parts of Acronis ,is just how easy it is to setup and configure. It comes with so many options and features. If you want a simple backup, a few clicks and your away. If you want encryption and compression etc. equally a easy,. Cons What we would like to see, is a way of customizing the email address which sends us the backup alerts. This way we can administer it easier, as it creates tickets in our ticket system. Alternatives considered [VM Backup](https://www.capterra.com/p/122717/Hyper-V-Backup/) Reason for choosing Acronis Cyber Protect The ease of use and the plethora of features which Acronis offers, meant it was a very easy choice. Switched from [VM Backup](https://www.capterra.com/p/122717/Hyper-V-Backup/) We were looking for software which we could sell to our customers, and the MSP side of Acronis allows this better than Altaro. Review Source FH Francis H. Director Writing and Editing Used the software for: 2+ years ### "Great Backup, When You Know How!" August 13, 2019 5.0 I require backup software that is consistently reliable, yet offers the flexibility to backup my entire computer system, including system files. Then, I want to easily restore any of my backup file versions as required, especially if I purchase new computers that need the same configuration as my existing ones. Crucially, if any of my computers should break beyond repair, I want to use my backup files to restore on any new computers. Acronis, delivers on the above. I am very appreciative for this and have had cause to use these features. I am accustomed to a backup routine and do this weekly. I keep three generations of backup. Acronis has a great feature of validating each backup that, I presume checks each file for errors. Comforting to know when your data is important. Pros Acronis has an extensive suite of backup features, with a myriad of options. You will find all that you need from backing up all of your hard drive to selected files. You can backup to an external drive or to the cloud, you decide. Your backup files are available whenever you require, for the inevitable disaster, when you will be thankful you backed up regularly. Its one of the few backup software that actually backs up your entire computer system. Very useful if you have a complete breakdown or need to restore to a new computer. Cons At first glance, the software can appear daunting to the novice. The Menu looks clean and simple, yet you look around, bemused, because you don't really know what to do. The instructions are not good. I found my way around, more, trial and error. Discovering the features, by exploring the Menu options and reading the prompts. Initially, it took over hours of my time. Now I know what I am doing, I think the software is great. However, if I go on holiday and come back to Acronis after a period of time, it takes a little time to refresh myself on how use it again. Its not intuitive. With this in mind, this is my backup software of choice. Reason for choosing Acronis Cyber Protect Acronis truly stated it backs everything up and offers more flexibility and features. Having used a Trial version, I developed trust in it. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Acronis truly stated it backs everything up and offers more flexibility and features. Review Source FS Fernando S. IT Director Computer & Network Security Used the software for: 6-12 months ### "Not complete product" August 31, 2022 4.0 Good product but must improve virtual backup Pros Can backup phisical servers and virtual server quickly Cons Sometimes, backup works has block my servers and support team never discover why Alternatives considered [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Acronis Cyber Protect I only use it when customers works without virtual environment. Review Source AG Aaron G. Owner Computer Software Used the software for: 1-2 years ### "Excellent value" May 24, 2019 4.0 Pros We use this for workstation backups at my company and for this task it works great. The compression and deduplication is pretty good, scheduling options are very robust. I've had very few issues using it and it has been very reliable. Cons Compression is pretty good, but not the best out there Alternatives considered [EaseUS Todo Backup](https://www.capterra.com/p/171039/EaseUS-Todo-Backup/) Reason for choosing Acronis Cyber Protect Much better user interface and better scheduling options Review Source CD Claudio D. Digital Marketer Telecommunications Used the software for: 2+ years ### "A combination of practicality and userbility " December 18, 2024 5.0 The software has made it easy for us to monitor our devices for viruses and malware attacks. It has also provided us with as evidence remote patch management systems. Pros Fast customer services and ability of the software to effortlessly scan locate endpoints. Cons Steep learning curve is the only issue with the software. Review Source AD Amitkumar D. Principal Engineer Information Technology and Services Used the software for: 2+ years ### "All in one solution for cybersecurity and data protection " February 17, 2023 5.0 Vulnerability management with real-time monitoring has been the best for me. Pros Real-time Monitoring, backup and disaster recovery, vulnerability assessment and management. Cons There have been some performance impact, otherwise it is an all in one solution. Review Source RS Raza S. Technical Support Analyst Information Technology and Services Used the software for: 2+ years ### "Great Cloud Backup Tool!" February 14, 2023 4.0 I like the service and would choose it again over any other competitors. Pros It's easy to use and does the job as outlined by the company Cons Price is bit on a higher side but as per the market they've priced it pretty competitive. Alternatives considered [Backupify](https://www.capterra.com/p/213199/Backupify/) Reason for choosing Acronis Cyber Protect It's easy to use and implement for clients Review Source NJM Neyda Jose M. Software Developer Computer Software Used the software for: 1-2 years ### "Ideal for recovery and backup of business data" May 20, 2019 4.0 Acronis has been really useful since at a business level it is always under risk, since it can fail some server or be attacked in a cybernetic way that is why thanks to the implementation of this software we have backup copies of the business data more important as well as an immediate recovery of them. Pros One of the things I like most about this information backup software is that it allows users to back up any location, that is, it does not matter if their data is in the cloud or if it is on another platform. the same way you can protect them, its interface is highly customizable so the user can choose the type of backup that you want to implement, it also offers different types of data encryption which is really advantageous, because if they are stored out of its platform there is no risk of loss or theft and the best or my favorite aspect is that it does not matter since part of the world wants to carry out the backup of information since it is a platform that only requires internet access and a user account to protect your data. Cons Acronis is not a completely perfect platform because its learning curve is quite high so it is recommended only for companies with a large amount of data to support. Review Source HH Hap H. Owner /Operator Information Technology and Services Used the software for: 2+ years ### "Review Of Acronis Cyber Backup" January 21, 2022 5.0 Overall I was very pleased with this product as I used it in managing about 100 computer systems at a major university. Pros I used this product for over 10 years as a IT professional at a major university. It was easy to install and operate. Cons The learning curse is a little steep if you want to experience all the features of this product, though you can get it up and running very quickly. Review Source SK Suyog K. Admin Information Technology and Services Used the software for: 1-2 years ### "The Complete backup solution " February 13, 2023 4.0 Good Pros Ease of use, notifications, knowledge base to resolve issues, reports, policy management for devices Cons Agent update fails and due this backups are not generated for the particular devices Review Source AV Avi V. CEO Computer & Network Security Used the software for: 2+ years ### "Acrnis Cyber Potect" July 25, 2022 5.0 In general my experience very well, because most of the time Acronis backup for very well for us Pros Backup is very quick and able to cmpress data very well. Cons Support, When we need support is very hard to get them Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 1-2 years ### "Ideal Backup for any size of Business" July 19, 2019 5.0 It does what it says. It's a great tool if you know how to do stuffs using it. Pros The thing I love most is the cross platform support of Acronis Backup. Also what it has to offer is incredible. Backup process is very quick and offers lot of options to select from. Cons Setup and initial process could be somewhat complex. Also you may need to get some idea on virtual servers before proceed. Review Source RR Rebecca R. Software Development Engineer Information Technology and Services Used the software for: 6-12 months ### "Fast restoration of the most important business data and information" August 27, 2019 5.0 Since the use of this software has been implemented, our information is kept secure and backed up so that in the event of any failure of one of our servers we no longer have to worry because we only have to go from anywhere to the cloud and thus restore that information to may our business continue to stand. Pros I love Acronis Backup, since it is a software that allows you to quickly restore commercial and personal information, it is also easy to use and beyond restoring and supporting data, it also protects them against ransomware attacks what really It gives us peace of mind because we can not only back up our data but also protect it, which is why I consider it a really complete and quite flexible software, since it offers its users a free 30-day trial, and is also compatible with Linux systems and Windows Cons More than upset I consider it a suggestion, it would be ideal if your interface could be improved to make it much more modern. Review Source VR Verified Reviewer Channel Manager Information Technology and Services Used the software for: 2+ years ### "Simple and effective for my budget" April 10, 2018 4.0 Pros The web based console to control all my backups in one place, and not having to remote onto a machine to start a backup or create a backup profile is great. The fact that incomplete backups can resume from where they left off, and i have the option of target locations to do backups Cons Initially the software upgrades can take quite long or not complete at all. Sometimes the seed load is seen as a separate backup, and the incremental backups take up more space than they should. Review Source NB Nick B. Network Admin Machinery Used the software for: 2+ years ### "Having Acronis will ensure you get a bonus" April 9, 2019 5.0 My overall experience with this software has been nothing but excellent. I can sleep rest assured that our back ups are completing and were able to restore if we need to. Pros Acronis By far the best most robust and easiest to use back up software I have ever used. The jobs are easy to set up in the restores our seamless. Cons I struggle to find any cons with the software. As compared to our previous backup software this is far and away the best. This is outperformed anything that comes to my mind. Review Source VR Verified Reviewer Controller Banking Used the software for: 6-12 months ### "Best Option for Small Businesses" December 14, 2018 4.0 Pros My favorite feature of Acronis is the ability to restore single files that are accidentally deleted by a network user, rather than having to do a complete restore to accomplish that. Cons The initial backup of our two servers took several weeks. Acronis does not offer the option to do a physical backup and send it by carrier for the initial backup. Review Source VR Verified Reviewer Application Support Team Lead Medical Practice Used the software for: 2+ years ### "Pure excellence" April 17, 2018 5.0 Pros The reliability and ease of use makes this one of the best peieces od software I've used. I've used the server and home PC offerings and have had great success with it running and restoring standard backups, restoring to other machines, and even doing P2V migrations with it. Cons I legitimately have none. All features are in line with my expectations and the process is great for such a product. Review Source WK Wolfgang K. Coach Professional Training & Coaching Used the software for: 2+ years ### "All 850GB of Data no accessable anymore in the cloud !!!!! " August 9, 2022 1.0 Pros Ease of use - nice Interface and huge data storage options Cons I assumed to be safe with all my data - had to learn that Acronis can't solve the Isse to have my data available from their cloud system since month now .... some customer service people do their best - but escalation and a support from the management is not available in this organisation Review Source Brandon L. Owner/Designer Apparel & Fashion Used the software for: 6-12 months ### "Acronis is the best software I have used for backup!" June 7, 2017 5.0 Daily backup and security! Pros Easy to use, easy to set backups and have multiple start at different times of the day. I have many hard drives that need to be backed up on a daily basis as to not lose important client information. Acronis does all I need! Review Source