# Sensei Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sensei Cloud the right Dental solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237155/Sensei-Cloud/reviews --- Sensei Cloud 3.7 (31) [View alternatives](https://www.capterra.com/p/237155/Sensei-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sensei Cloud Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews BQ Betty Q AdminHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use UI with the ability to look over charts with ease.“ May 20, 2025 JL Jennifer L DentistHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The CS8 imaging program, the inability to merge or delete duplicate charts, the difficulty to delete or alter a ledger entry/date in the payment area. “ October 17, 2023 EV Elianne V Associate DentistHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features.“ February 1, 2023 TG Terry G DentistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult!!!“ February 10, 2023 CL Charles L Dentist / OwnerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Several team members were difficult to contact.“ October 17, 2023 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Stephanie C. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great program!" January 27, 2023 5.0 Good Pros Easy to use and you can easily find patients in the search bar Cons Billing. Sometimes people who have completed paid their bill still show outstanding balances. As well it is difficult to track collections. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) wanted an electronic health record that I could use for my Review Source Response from Carestream Dental January 30, 2023 Hi Stephanie, thank you for the positive review. At Carestream Dental, we constantly improve our products based on reviews and other helpful feedback. PB Pamela B. Office Manager Medical Practice Used the software for: Less than 6 months ### "Sensei Review" September 28, 2023 4.0 We have not been with Sensei Cloud long but so far, I can see the e service products saving much time in verifying insurance information, submitting claims, computing out of pockets, sending prescriptions. Managing lab cases is very nice. Pros Integration is never easy when implementing a new system. That being said, it has not been that difficult and actually went better than I expected. There are quirky things that we are learning, but the support has been very helpful and very quick. The more that we are using Sensei Cloud, the more features we are finding. The e service products (claims, prescriptions, insurance verifications etc) are very nice as we were mostly doing this manually before. Cons The information that was converted from the old system did not seem to be as much as we would have liked. We came from Soft Dent which is from Carestream as well, and I would have like to have seen the two programs communicate more and transfer more information Reason for choosing Sensei Cloud As we were with Soft Dent already, the cost of converting to a new CareStream product was much less than purchasing a new system. We were hoping that since it was part of CareStream that more information would convert easily between the two systems. Review Source CT Colleen T. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Needs a lot of work " February 1, 2023 2.0 Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze and run our practice. Pros Cloud access and updated feel. ePrescriptions Cons This program feels like it was designed without a single dentist's input. While it is probably a great program for a new dentist starting out, there is no ability to customize the program. Certain workflows have limitations that you cannot override (ex. giving a courtesy to a patient with credit, transferring balances among family members). There are ZERO long term business analytics. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Was told SoftDent was being "sunsetted" Review Source Response from Carestream Dental March 7, 2023 Dr. Colleen, I am so sorry you are not having a good experience with our product. Reporting enhancements are coming this year to assist in business analytics. Additionally, you will be able to transfer balances among family billing with the release of a family billing feature. BC Brittany C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Meeting with \[sensitive content hidden\] 9-21-23" September 21, 2023 5.0 I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and creating spreadsheets- I have very few complaints and would recommend Sensei to any office looking to make the change over. I've trained a couple employees on basic tasks such as scheduling appointments, creating insurance claims and treatment plans and I've never had any difficulty as the software itself is very user friendly. Pros I love that Sensei is constantly wondering what they can do to improve the software whether that's through The Exchange, the "Submit Feedback" function where I can vote on other user's recommendations, or calls with staff like \[sensitive content hidden\] to help review the software, calls with \[sensitive content hidden\] from Patient Manager, or visits from \[sensitive content hidden\] regarding imaging. The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits. Cons The only recommendations I have for the software are small adjustments, most of which I was able to go over with Brande and she was able to help me find answers for. The remaining notes I would be happy to submit through the User Feedback Site. Review Source CSW Cindy Sue W. Dentist owner Hospital & Health Care Used the software for: 2+ years ### "Very happy with the software. " September 28, 2023 5.0 Overall I am very happy with it. More than met my expectations. One thing very nice compared to the last software program I had, you do the updates and the updates don't mess up existing programs in the software. I don't lose programs like I did before. Pros It is easy to use. Support is very good, get immediate help. Has what I need and want. Cons Now that covid is over being such a problem, I would like the screening pages removed. Unnecessary for me. Otherwise I have no other issues. Review Source KC Kelly C. Insurance/Billing manager, RDA Medical Practice Used the software for: 1-2 years ### "We were hoping for a much better product" February 1, 2023 2.0 We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds. Pros The integration process was okay but we had to do alot of old information deletion leading up to the switch. I did not expect it to be anything like our old software but I expected a less flawed softeware. There were and still are many things that were promised to be implemented and have not been. They are updating regularly but so much more can be done. Cons Provider production/collection don't seem accurate. Financial reports are not easy to create or read. I have been hearing about "Sticky Notes" and "Combined Family Billing" coming since we started in Oct 2021 and that still hasn't happened yet. Still has a flawed Bulk payment feature since it was implemented and it has not been repaired yet. The ease of flow, common sense items and basic billing necessities just aren't there. Reason for choosing Sensei Cloud Because switching to another Carestream product seemed to make the most sense. Review Source Response from Carestream Dental March 13, 2023 Hi Kelly, I am so sorry you are not having a good experience with our product. Family billing was released late last year, so if you want training, please get in touch with me privately. We can also look into the issue of the bulk payment to see if it is a system error or if additional training is required. Most of our customers have found the process flow to be an improvement to other dental practice management software, and we would love your feedback on your usability experience to see if there is room for improvement. GR Glenn R. Dntist Medical Practice Used the software for: 1-2 years ### "Glenn Ritter DDS" January 27, 2023 2.0 FrustrationDisappointment Too slow to improve Pros The hope to fix itThe promise of remote access Cons Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad Review Source Response from Carestream Dental March 7, 2023 Hi Dr. Glenn, I am so sorry you are not having a good experience with our product. We are making Sensei enhancements weekly. Feedback from doctors like yourself allows us to prioritize and move on feature enhancements to create better value. JG JOHN G. Owner, Dentist Medical Practice Used the software for: Less than 6 months ### "Too many lumps , not ready for primetime time" January 21, 2024 2.0 In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian. Pros Office manager likes claims handling, billing options Cons Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc. Complete modules don't work!!! Stupid things like "acquire a new image" to open imaging to view films. Reason for choosing Sensei Cloud We wanted to stay in the carestream fold for bridging, data transfer reasons. Narrow minded on our part for sure Review Source MC Maria C. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Sensei Cloud" September 20, 2023 5.0 Pros Customer service with Live chat. Ease of patient intake and scheduling. Cons Insurance claims - there are 15 statuses, some of them are auto applied, some are manual, some are both. Not knowing what they all mean or which is which. Pt due/Ins Due/total due does not always reflect correct amounts resulting in 3 different amounts and confusion on the financial page. Not being able to bring up or download xrays that were taken at our second location is one of the biggest issues. Review Source PL Pat L. Dentist Medical Practice Used the software for: 1-2 years ### "We had to switch" August 24, 2023 1.0 Pros The program was cloud based. And the new program was also a Carestream product Cons A lot of features did not work. I felt that I was a beta tester for the new product. It would not submit secondary insurance. Reason for choosing Sensei Cloud we thought it was Practice Works on the cloud. It was not Review Source BQ Betty Q. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Look Elsewhere" May 20, 2025 1.0 The worst dental software you can work with - I highly recommend looking for literally any other software out there because they may promise you a lot of things with their platform, but your expectations will be quickly met with DOUBTS. Pros Easy to use UI with the ability to look over charts with ease. The easy to use interface makes it clean for any user, whether it be administration or clinic employees, it gets the job done. Cons Where to start - support is abysmal. Any issues you have with the software will take days, if not weeks to tackle. When you submit a ticket, make sure you read up because most likely, you're going to have to figure it out yourself before a support person gets back to you saying "let me see if I can get you in touch with someone else". It's run by a bunch of people that have no idea what customer service means. Outside of support, get ready for the most insane statement for services - we agreed on a fair price that almost doubled within our first month once we realized how much add-ons were for essential features of our practice. They'll also raise the prices of certain things without notification, so make sure you pay attention to your monthly statements and add them up yourself because $1200 might magically turn into $2000 with no notes. The system itself is in terrible shape. Sure - it looks great, but imagine having to click 18 buttons just to check someone out for their appointment only to have to go back into their ledger and edit it because somehow the procedure code was repeated 3 times for one visit. My recommendation would be to LOOK ELSEWHERE. We chose Sensei because of their partnership with SoftDent, a software we loyally chose back when we first introduced our first computer to our practice. We were told that it would be an amazing upgrade to what we were previously using, only to find out it would be probably the worst decision we could make for our practice from a functionality and administrative standpoint. Good luck, Sensei. You need to figure it out asap or else you will not survive. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Their team was amazing, they sold us on the support team alone, and their UI looks similar to what we are used to. Review Source CT Colleen T. Dentist, Owner Hospital & Health Care Used the software for: 2+ years ### "User Friendly Cloud Based Software " November 13, 2024 5.0 Pros Cloud based software. Love the access to my patient information anywhere - not just in my office. Design is upgraded and sleek. The Carestream team is constantly looking to upgrade the features - listening to users along the way. New upgrades are being added constantly. Integrations have been added to link Sensei with a patient manager, ePrescriptions, and iTero. Cons Couple issues regarding syncing of schedules among different computers - sometimes need to manually refresh screen. Reporting not comprehensive yet. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Upgrade to Cloud Based Program. Program had not been updated in 20+ years. Review Source EN Eduardo N. Oral Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Sensei Experience" January 25, 2025 5.0 Excellent Great support from Carestream team Pros \-Comprehensive -Fast communication between offices -Easy access remotely Cons Imaging component Not able to utilize the advanced imaging software consistently Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Need to use Citrix with Winoms in a multi location iffice using the vloud Review Source MJ Michelle J. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Great program and a work in progress" November 8, 2023 4.0 Pros I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well. Cons The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures. Alternatives considered [PBS Endo Enterprise](https://www.capterra.com/p/251555/PBS-Endo/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Sensei Cloud We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well. Review Source VF Vincent F. Operations/Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Sense Cloud" October 12, 2023 4.0 The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface. Pros I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success. Cons Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion. Alternatives considered [Tab](https://www.capterra.com/p/175439/Tab/)[CareStack](https://www.capterra.com/p/176206/CareStack/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Sensei Cloud Wanted to stick within Carestream Family and Sensei just looks way more professional and clean. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition. Review Source SJ Spencer J. Orthodontist Medical Practice Used the software for: 1-2 years ### "Sensei Cloud is the best " November 16, 2022 5.0 My experience has been great so far. Customer service is very prompt at addressing my issues. There has been very little downtime and the software works exactly as advertised. Pros The software is very easy to use. Everything that I need is built in and I can use it from any computer. It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names. Cons There aren’t many things I don’t like. There are features I would like to them add like the ability for patients to check in Via text or a sign in screen but there are updates every day so that is probably on the way. Reason for choosing Sensei Cloud I wanted something that I could use for not just orthodontics but all specialities. Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) I was looking for something that was truly cloud base that was suited for multi specialties. Review Source Response from Carestream Dental January 9, 2023 Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience. TG Terry G. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Sensei has a lot to work on!" February 10, 2023 3.0 Less paper Pros I do like the electronic prescriptions. so easy!! Cons Everything else! Claims management. Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult!!! Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing Sensei Cloud Stuck with carestream. Plus Conversion Fee was waived. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) I wanted to go paperless and move to the cloud. I chose Sensei because I was using Carestream already: Practiceworks. I thought it would be similar! Boy I was wrong Review Source Response from Carestream Dental March 7, 2023 Hi Dr. Terry, I am so sorry you are not having a good experience with our product. If you can message me privately, we would love to get more information regarding the bulk EFTs if that is a defect within the system or if additional training might be beneficial. Additionally, we would love to learn more about the GRT calculation to assist. JD Jennifer D. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "review" November 6, 2023 5.0 it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note Pros it can be used from anywhere............................. Cons the charting legend is not the same for all systems charting coloring. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Sensei Cloud price, offered more of what we were looking for Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) it was very old and dated........................ Review Source DMP Dr Mark P. Dentist Medical Practice Used the software for: 1-2 years ### "Sensei user for 2 years" February 22, 2024 5.0 Pros Ease of use and portability. I can see patient records from almost anywhere. Cons I wish it would cost less. But overall it’s good Review Source KM Kristi M. Office Manager Medical Practice Used the software for: 1-2 years ### "sensei review" February 3, 2023 3.0 It has not been great. I am not sure this was designed by an actual dentist, or with practical dental offices in mind Pros Charting seems to be fairly easy with this system and that it is cloud based is a plus Cons many "kinks" still need to be worked out. Random program freezing, only one person in chart at a time, too many moves to make an appt, etc Reason for choosing Sensei Cloud My director chose this as, at the time, seemed like a great program Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We wanted something cloud based Review Source Response from Carestream Dental March 13, 2023 Hi Kristi, I am so sorry you are not having a good experience with our product. Can you reach out to me personally? We have not seen any performance issues this year. We would love to get more information. You can have multiple people in a chart simultaneously, and we have found that our customers like the appointment workflow. JL Jennifer L. Dentist Hospital & Health Care Used the software for: 6-12 months ### "sensei cloud" October 17, 2023 3.0 It is not very user friendly. Many steps to get to a final stage. Pros Could have access to schedule and chart from home. Patient management and wanted an upgrade from soft dent Cons The CS8 imaging program, the inability to merge or delete duplicate charts, the difficulty to delete or alter a ledger entry/date in the payment area. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Sensei Cloud Already was using soft dent, sounded like a great option. Review Source JV Jill V. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst Software Platform" November 20, 2023 1.0 Horrible, frustrating, paying premium price for a service that doesn't deliver. Pros I liked what it is advertised to do - appt reminders, texting w/patients, email campaigns, etc. Cons Full of bugs, we delayed going "live" for TEN months, because it failed to synch our appts, current patients are missing, inactive patients are appearing, the wrong cell phone numbers are linked to patients, and on and on. Review Source AC Alexandra C. Office Manager Medical Practice Used the software for: 2+ years ### "issues sensei cloud" February 6, 2023 3.0 Pros easy to use with or without support and thats good Cons too many issues to list / comparing this software to Softdent - working through the issues one at a time Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) new office Review Source Response from Carestream Dental March 7, 2023 Hi Alexandra, I am sorry your experience with Sensei Cloud has been less than great. We would love to discuss what features within SoftDent you love that are missing from Sensei Cloud. EV Elianne V. Associate Dentist Hospital & Health Care Used the software for: 6-12 months ### "Sensei will be the future of ERM" February 1, 2023 5.0 Pros I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features. Cons That you cannot visualize and integrate digital radiographs into the software. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) New software offering special on boarding promotions, products as well as the cloud based feature of the ERM program. Review Source Response from Carestream Dental February 2, 2023 Hi Elianne, thank you so much for the positive review! We now have a Sensei Imaging product that will allow you to integrate and visualize your digital radiographs. We would love to give you a demo. You can request one here: https://gosensei.com/pages/requestademo? CL Charles L. Dentist / Owner Medical Practice Used the software for: 6-12 months ### "Changed from Softdent to Sensei" October 17, 2023 3.0 I would of preferred to stay with Softdent, but was not given option because we wanted the cloud feature. Pros Available in the cloud, easy to access. User friendly (some features) Cons Initial start-up was confusing. There were too many points of contact. Several team members were difficult to contact. Support is useless and very disappointing. Reason for choosing Sensei Cloud n/a Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Sensei was in the cloud. 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