--- title: "Inxide Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Inxide Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/237162/INX-app/" page_type: "product" language: "en" --- # Inxide Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Inxide ## What is Inxide? Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs. The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. Inxide can track thousands of digital and human interactions every day, making them analyzable in real time through standard or easily configurable reports and KPIs. ## What is Inxide used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.8 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inxide?[Manage this product listing](https://www.g2.com/products/inxide/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inxide 4.6 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €0.8 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.6 (269) Value For Money 4.4 (7) Value For Money 4.6 (225) Customer Service 4.6 (5) Customer Service 4.7 (233) ## Inxide alternatives [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## FAQs about Inxide Overview ### Which roles and teams benefit most from Inxide? Inxide is most used by administrative staff, IT teams, and customer-facing managers who need structured communication and efficient information handling. Office employees rely on it to organize daily tasks and documentation, while IT leaders support system oversight and channel or call center managers use it to streamline coordination and service workflows. Answer based on 10 reviews Overview ### What company size and specific industries is Inxide built for? Inxide is designed for mid-market and enterprise organizations that need omnichannel contact center and customer experience tools. It fits customer service operations across industries that rely on voice, chat, video, WhatsApp, SMS, email, conversational AI, automation, and configurable IVR for handling high volumes of customer interactions. Features and Usability ### What are the key features of Inxide? Inxide offers ticket management, workflow automation, dashboards, analytics, and reporting & statistics for tracking support activity. It also includes AI Copilot, generative AI, automated routing, alerts/notifications, access controls/permissions, CRM, and multi-channel communication features such as live chat, SMS messaging, email management, and voice support. Getting Started and Support ### What training and onboarding options does Inxide offer? Inxide provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced demonstrations. Getting Started and Support ### What customer support options does Inxide offer? Inxide offers email/help desk, a knowledge base, phone support, and chat. Support coverage is listed across these channels, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with support interactions. ## Features AI summary Based on 5,135 AI Agents for Customer Support reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Inxide supports **Ticket Management**, giving support teams a clear way to organize, assign, and track customer issues. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Instead, it offers **Call Center Management** (**39%**), which can help teams manage phone-based support workflows from one system. These features help businesses handle incoming requests more efficiently and give teams better visibility into customer service activity. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Callback Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Inxide 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Blended Call Center: A call center that both makes and receives calls - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.4 (7) Free Trial Basic €0.80 Other,Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS monica S. impiegata Individual & Family Services ### "recensione increso" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2022 interessante Pros molto intuitivo e facile da comprendere ed usare Cons non vi è nulla di incomprensibile o difficile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2022 Grazie mille Monica! Francesca A. Channel manager Renewables & Environment ### "Con Increso verso il futuro " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 15, 2022 Pros Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità. La loro capacità di ascolto è stata un vero valore aggiunto. Cons Per il momento non sono emerse criticità. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2022 Grazie mille Francesca! DB Daniele B. IT Consumer Electronics ### "Centralino ed altre funzionalità immediatamente disponibili" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 11, 2022 Pros Funzionalità base facilmente configurabili e soluzione immediatamente utilizzabile anche su grandi gruppi di lavoro. Cons Complessità di configurazione dei workflow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 31, 2022 grazie Daniele! EP Eugenio P. Call Center Manager Individual & Family Services ### "Inxide revisione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2022 Positiva Pros La facilità di installazione e di utilizzo Cons l'Impostazioni campagne non user friendly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 9, 2022 Grazie Eugenio GM Giovanni M. IT Information Services ### "StartUP CDS Inbound" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2022 Ottima esperienza rafforzerei il reparto HelpDesk Pros Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti Cons Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire Switched from [Enghouse Contact Center](https://www.capterra.com/p/231432/Enghouse-Contact-Center/) Alternativa visto l'abbassarsi della gestione dei servizi Inbound e qualità/prezzo favorevole. Reasons for choosing Inxide Più economico comunque completo nelle funzionalità Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 17, 2022 Carissimo Giovanni, ti ringrazio per la tua onesta review! RF Riccardo F. Partner Balance Consulting Information Services ### "Flessibilità e facilità d'uso" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 16, 2022 Complessivamente siamo soddisfatti della piattaforma. Chi lo ha utilizzato lo ha apprezzato per l'interfaccia semplice e intuitiva. Pros Ho potuto apprezzare la flessibilità della piattaforma nel poter essere customizzata esattamente per quelle che erano le nostre esigenze. Nello specifico sono riusciti a crearci un form con tutti i campi di cui avevamo bisogno nell'arco di pochissimo tempo. Cons Senza un supporto esterno non è così facile da configurare Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2022 Grazie Riccardo per la tua preziosa review! AS Alessandro S. Direttore IT Insurance ### "Ottima soluzione di Contact Managemet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 9, 2022 Molto positiva Pros Soluzione molto performante e duttile per il Contact Management Cons nessun inconveniente riscontrato. Unico difetto il pricing migliorabile rispetto ad altre soluzioni Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2022 Thank you very much Alessandro for the review! ML michela L. impiegato Real Estate ### "Ottima assistenza e facilità nella navigazione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 4, 2022 Pros Interfaccia semplice ed intuitiva. Facile e veloce la gestione dei cruscotti e monitoraggio dati Cons Reportistica e dati non sempre intuitivi e di veloce lettura Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2022 Thank you very much Michela for the review! FS Filippo S. IMPIEGATO Insurance ### "Inxide per utilizzo Telemarketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 4, 2022 Pros molto intuitivo e semplice per il lato utente. Lato supervisore possibilità di ascolto chiamate in tempo reale. Cons le funzioni di reportistica non sono del tutto chiare. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2022 Thank you very much Filippo! DC Diego C. impiegato Insurance ### "Piattaforma per telefonate in Telemarketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 4, 2022 Pros Lato utente: piattaforma intuitiva, rapida e funzionale Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri La piattaforma si presenta con una facilità d'uso media Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale Cons Gestione e visualizzazione dei report non sempre chiara ed esaustiva Difficoltà ad agganciare la linea telefonica per i numeri fissi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2022 Thank you very much Diego! 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