# SoldLive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SoldLive the right Social Selling solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/237187/SoldLive/reviews

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SoldLive

4.8 (41)

[View alternatives](https://www.capterra.com/p/237187/SoldLive/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SoldLive

Ease of use

4.9

Customer Service

5.0

## Pros and Cons in Reviews

RL

Rhonda L

Boutique OwnerRetail, Self-employedUsed the software for: 6-12 months.

“The customer support is second to none and the app developer really listens to the needs of his clients and makes changes when deemed necessary.“

December 27, 2022

LH

Lindsay H

Independant Paparazzi ConsultantApparel & Fashion, Self-employedUsed the software for: Less than 6 months.

“It integrates wonderfully with Facebook & IG without compromising the algorithm.“

May 18, 2022

MM

Melissa M

Small Business OwnerBuilding Materials, 2 - 10 employeesUsed the software for: 6-12 months.

“I was also blown away by the customer service and the quick response any time I sent questions.“

May 23, 2022

KH

Kim H

OwnerRetail, Self-employedUsed the software for: 1-2 years.

“Soldlive is so easy to integrate with our products on Shopify.“

May 19, 2022

## Showing most helpful reviews

Showing 1-25 of 41 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Tammy B.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Very Satisfied Customer "

October 8, 2021

5.0

Great app!! I absolutely love it. It has actually helped my sales to increase by 30% in a short time. I HIGHLY RECOMMEND this app if you have a e-commerce store and you use Facebook to sell your merchandise

Pros

I love the ease of use and the EXCELLENT CUSTOMER SERVICE

Cons

Honestly, this app works perfectly for my business. It does exactly what I need it to do with no problems.

Reason for choosing SoldLive

Ease of use and Tech support. The zoom communication is amazing and it's always offered.

Switched from

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

Sold Live was integrated with my Shopify store. My customers did not have to register and the pricing was upfront. No hidden fees

Review Source

VR

Verified Reviewer  
CEO  
Retail  
Used the software for: 1-2 years

### "Love SoldLive"

December 29, 2022

5.0

Pros

I love the fact that SoldLive keeps track of my inventory. I don't have to worry about customers having to register to checkout. They can check out on Facebook or Instagram. This product is simple and easy.

Cons

I don't have anything I don't like about this product. Once you purchase, it is a game changer.

Switched from

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

I switched because this software was so much easier for customers on Facebook. They didn't have to leave the page to register and return to the shop. All they have to do is comment on the number and checkout on Facebook.

Review Source

KC

Katina C.  
Elite Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great for Paparazzi Consultants "

March 21, 2022

4.0

Pros

Numbers are assigned to your inventory so assist those who utilize for live shows or storing

Cons

Wish there was a tagging feature for facebook.and Instagram

Review Source

LH

Lindsay H.  
Independant Paparazzi Consultant  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Everything I Needed - Upped My Game!"

May 18, 2022

5.0

Switching to SoldLive with Shopify allowed me to take my Paparazzi business to the next level without shelling out thousands of dollars in commissions. The plans are extremely reasonable, the program works so well with Facebook and now Instagram. Customers don't need to register, it's so easy for them to shop with me now! \[SENSITIVE CONTENT\] have always been helpful when needed. They really go above and beyond to help.

Pros

SoldLive gave me my time back! I no longer spend hours manually creating invoices. It integrates wonderfully with Facebook & IG without compromising the algorithm.

Cons

I honestly have no cons! Dare I say it's PERFECT for me?!

Switched from

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

CommentSold's integration with Facebook robbed me of all algorithm engagement on Facebook & almost cost me my business. Facebook requires constant engagement from users and CS blocks that unfortunately. SoldLive allows me to utilize Facebook's features and capture customer engagement that is essential for growth.

Review Source

JN

Jessica N.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Heavenly Amore Jewels "

October 12, 2021

5.0

I love sold live. It has come along away since their launched last year.

Pros

I like how seamlessly it integrates to my Shopify store. Some of the newer features makes it easier for my customers to shop and check out.

Cons

I would prefer if the waitlist option no longer requires opt in feature and that It automatically send invoices without customer opting in to receive it.

Switched from

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

I wanted everything in one system and customers prefer to comment the number not a word then the number.

Review Source

RM

Rhonda M.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "I love this app!"

March 23, 2022

5.0

I am able to increase my revenue and not have to worry about manually invoicing! It saves me so much time and money! The customer service is top notch as well!

Pros

The app was very easy to integrate with my website! I love the features and it is so easy to use!

Cons

None that I can think of...If I've ever needed any help with anything support has always been available to me to assist.

Alternatives considered

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

Reason for choosing SoldLive

I tried Comment Sold and it was NOT user friendly.

Review Source

RL

Rhonda L.  
Boutique Owner  
Retail  
Used the software for: 6-12 months

### "Automation At It’s Finest!"

December 27, 2022

5.0

Our overall experience has been amazing. We have seen an increase in sales, been able to be more productive, and we have been able to connect our social media pages to this software. The customer support is second to none and the app developer really listens to the needs of his clients and makes changes when deemed necessary.

Pros

The SoldLive software was extremely simple and quick to set up and implement. This system allows us to automate our social media pages thus allowing us time to focus on other aspects of our business. We use to spend hours each week pulling customer bins, creating draft invoices, and posting album sales. Now, customers can claim inventory, manage their carts, and checkout seamlessly and we can automate those other tasks through the SoldLive software.

Cons

My only con is that I didn’t find out about this software sooner!

Reason for choosing SoldLive

The SoldLive system had a great price point and was very simple to integrate with the social media platforms we were already using.

Review Source

SH

Sarah H.  
Owner  
Retail  
Used the software for: 6-12 months

### "Don’t having to worry about restocking non paid items!"

November 1, 2021

5.0

I’m so in love with this company and have referred one of my team members.

Pros

I love this software. My business is done mostly by Facebook lives and I love the fact that I don’t have to repo non paid items after my LIVE. I don’t pull my items until after they are paid for. (Before I will pull my items on my live as the people claim them and if they don’t pay, I’ll have to re stock the items)This software also saves me time on invoices. It automatically invoice my customers. The best features about this is software is that if I have an item sold out, and if someone wants it they can opt in for messages for when the item comes back in stock. Since I don’t have to pull customers items while I’m live. I can show more items in a shorter time frame. My replay viewers don’t have to send screenshots and I love it.

Cons

There an additional fee on each sales along with the monthly fee.

Review Source

SD

Sara D.  
Owner  
Retail  
Used the software for: 1-2 years

### "Integral to Our Operation"

May 23, 2022

5.0

We started using SoldLive well over a year ago when we closed our brick and mortar at the beginning of COVID. We do a big live sale once a week and this really helped us get through that tough time. We also appreciate the convenience of just hopping on FB live when a product arrives and literally selling it out of the box right then and there. Our customers love it and it's much easier than trying to do a sale manually, which lead to a lot of errors. This also has a waitlist feature that can help us determine what we need to restock immediately and then automatically notifies the customer when an item is back in stock. It's really been convenient and well worth the price and any kind of prep you have to do to use it. You can customize certain features of it for whatever works best for you. Totally recommend!

Pros

Sold Live is easy to explain to the customer and it has been a lifesaver as our shop trends toward more online/live sales than in-person brick and mortar shoppers.

Cons

No real negative points. There were growing pains in the beginning, but \[SENSITIVE CONTENT\] has been extremely responsive to any issues and some things were just user error. :)

Reason for choosing SoldLive

Comment Sold was just crazy expensive and their reps were aggressive and at times, annoying. If you want to lose our business, please pester us because that will do it.

Review Source

TCW

Tonia C W.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Extremely Happy"

May 30, 2022

5.0

Pros

What I like most about SoldLive is the ease and functionality. It has allowed me to gain control of my time and to keep my inventory up to date. But most important is the Customer Service team at SoldLive. Always ready to help, test a function or just check in to see how things are running. \[SENSITIVE CONTENT\] is awesome!!!

Cons

I cannot think of anything to improve at this time!

Alternatives considered

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

Reason for choosing SoldLive

Pricing and ease

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: 1-2 years

### "Live selling on Facebook"

May 19, 2022

5.0

Pros

Soldlive is so easy to integrate with our products on Shopify. The ease to customize with our brand was simply and we had the support of \[SENSITIVE CONTENT\] when we had questions. this has saved hours of time invoicing from our live sales.

Cons

Would love a way to preauthorize waitlist items.

Review Source

VR

Verified Reviewer  
Business Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Game changer"

March 24, 2022

5.0

Great

Pros

Easy integration to Shopify and easy upload of current inventory.

Cons

Everything has also been fixed by developer everytime there was something I didn't like.

Reason for choosing SoldLive

Price and ease of set up

Review Source

MK

Mia K.  
Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Great App "

March 22, 2022

4.0

Overall this is a great app with lots of great features.

Pros

This app has several great features but their customer support makes it worth the money. They are always there to help.

Cons

I don't like that I have to pay extra to use my personal account in my groups as opposed to posting as the group. Posting as the group page does not get us as much engagement.

Review Source

MA

Morgan A.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Download Now!"

April 22, 2022

5.0

SoldLive is a great asset for any business! I would recommend this over any other comment selling system!

Pros

I absolutely love the ease of use of the software as well as how amazing the customer service is! They value their customers and want what’s best for them!

Cons

I didn’t have any dislikes at all. The system is truly great!

Review Source

KM

Kayla M.  
CEO  
Apparel & Fashion  
Used the software for: I used a free trial

### "The best option for Shopify users!"

May 13, 2022

4.0

Overall the customer service is AMAZING! They are quick to respond and help in anyway. The basic features are there and easy to use. Can’t wait to see what they add in the future!

Pros

The seamless integration with FB is perfect! I enjoy that it has a waitlist feature to help upsell products that may sell out and be restocked. I love that it sends invoices for me.

Cons

The “tunnel” noise that it creates for my videos almost sounds like your muffled a little bit, but can definitely work through it. I would love to see a way to integrate this system into a mobile app version like comment sold offers where my lives would link up to the app!

Review Source

MM

Melissa M.  
Small Business Owner  
Building Materials  
Used the software for: 6-12 months

### "Game Changer for Our Business"

May 23, 2022

5.0

I started looking for an easy app to use for selling online that was affordable for our small business to try out! We were wanting to make the experience much more convenient on both ends of the live sale! I was able to set this up and put it into place myself! This app was affordable for us to try out to see if we would even want to use it! I had continued support from the customer service any time I had a question. I also had follow up emails inquiring about how the live went! I have been super impressed with this app and would absolutely recommend it to anyone who is hoping to use live selling to grow their profit margins. We could not believe the difference it made in what we could sell online without the headaches of doing it the old fashioned way. It was nice to have the comment selling app so we didn't have to worry about who said they bought something first! We highly recommend this app!

Pros

I liked the fact that this was an affordable option for us to try out! I was impressed with how easy it was to set up and test. I was also blown away by the customer service and the quick response any time I sent questions. It was really nice to have an actual person helping me.

Cons

I can't really think of anything that was difficult to use. I think any trouble I had was on my end as the user and it was easily corrected and quickly resolved by great customer support!

Reason for choosing SoldLive

The pricing of this app was for sure one of the reasons we chose it! The customer service is also a reason we have continued after using it!

Review Source

RR

Rikki R.  
Owner  
Retail  
Used the software for: 1-2 years

### "Good App"

April 5, 2023

5.0

Pros

I like the ease of this app versus others. It's much more user friendly for me to use

Cons

Sometimes I have a hard time connecting instagram live feed, but other than that everything else works great

Review Source

FR

Felicia R.  
Owner  
Apparel & Fashion  
Used the software for: I used a free trial

### "A great tool to add to your social media shopping experience!!!"

October 13, 2021

4.0

First let me say that \[SENSITIVE CONTENT\] is so hands on and the customer service is excellent with no complaints there. He definitely goes above and beyond to address concerns and is also great with timely follow up. This app is a game changer for anyone doing live selling on Facebook. This is a product that I am excited to see where it takes my business and I am happy to invest in it at this time.

Pros

The app was easy to use and install. This app is a game changer for my business to help streamline my checkout process. I am excited and happy to minimize the time I spend manually creating invoices and to be able to use that time elsewhere to continue to grow my business. It also allows me to better manage and track my inventory.

Cons

I didn’t particularly like the overlay for going Live on Facebook due to there being a slight echo. However, \[SENSITIVE CONTENT\] the developer has continued to be proactive in addressing any concerns as they arise to improve the functionality and user experience.

Review Source

DB

Donna B.  
Owner  
Retail  
Used the software for: 2+ years

### "A fantastic, easy to use tool that has helped grow our small business. Highly recommend!"

May 9, 2023

5.0

It has helped not only sustain our business through the pandemic but continue to grow it. It is simple to use and has fantastic customer service. A phenomenal app!

Pros

We are a small brick & mortar store who began online live sales during the pandemic. As our online live sales grew, we were unable to keep up manually. This app has made it possible for us to continue our online sales and grow our small business.

Cons

Since we are a brick & mortar store, we only do online sales a few times a year. The program is fantastic in all aspects, and the customer support is phenomenal. My only wish is that there was an option to "pause" our subscription at a lower rate (like Shopify) during our inactive periods.

Review Source

TS

Takeisha S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "SoldLive for Independent Paparazzi Consultants"

April 7, 2022

5.0

Pros

I delayed implementation because I assumed it would be a lengthy process. It only took about 15-20 minutes!

Cons

My only feedback was addressed by the developer immediately; no constructive criticism

Reason for choosing SoldLive

I initially planned to use a competitor's product once my sales grew enough to justify the investment. Once I learned of SoldLive's price point and built-in integration with Shopify, I was sold! \[SENSITIVE CONTENT\] are a pleasure to work with. Kudos.

Review Source

KL

Kimberly L.  
Virtual Assistant  
Apparel & Fashion  
Used the software for: 6-12 months

### "SoldLive has made my job so easy"

June 30, 2022

5.0

Joe has been so supportive of all our learning curves during the testing time. It's now up and running like clockwork. If I have a question for SoldLive they get right back to me and resolve my operator error with no judgment.

Pros

takes hours off my day from sending invoices to customers

Cons

I would like to see our customers able to enter discount codes they have on their end at checkout

Reason for choosing SoldLive

We like to support small business start-ups

Review Source

AS

Alice S.  
Owner  
Retail  
Used the software for: 1-2 years

### "No more invoicing and keeping up with unpaid invoices!!"

November 16, 2021

5.0

Pros

The app is very easy to use, very beginner friendly. This app has helped a lot in my weekly Live shows! Less prep before and after the show. Customer service is amazing!!

Cons

Sometimes the video quality - but developer is constantly working on improving it.

Review Source

KH

Kim H.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Love This App! "

March 24, 2022

5.0

Customer service is impeccable. Clients concerns are addressed. I am very happy with the time SoldLive has saved me when it comes to processing orders.

Pros

Integrates seemlessly with Shopify. Very easy for my customers to apply themselves for purchases.

Cons

Viewing from the phone is not as transparent as the laptop.

Review Source

JD

Jasmine D.  
Shop Owner  
Retail  
Used the software for: Less than 6 months

### "I love this Software "

March 28, 2022

5.0

Being the Sole Owner of my business, From Sourcing , Website design, Customer Service, Media , Shipping Etc. Having the software saves my life when it comes to invoicing. Normally I would be Drafting Invoices all day but its like having an Assistant that does it all for me.

Pros

The automatic Invoicing it provides . Working with facebook and groups its a time saver . The way works with Shopify is amazing . This is an Amazing Product and i cant wait to see what the future brings

Cons

As of today I have no Faults with this Software

Switched from

[CommentSold](https://www.capterra.com/p/177331/CommentSold/)

they other software was way to complicated

Review Source

CW

Charyl W.  
Beauty Adornment Guide  
Apparel & Fashion  
Used the software for: Less than 6 months

### "SoldLive is my personal assistant!"

May 25, 2022

4.0

Overall, I like SoldLive. It’s been helpful to me. It provides a professional feel, and it positions me to focus on sales more than the logistics of invoicing. I look forward to seeing how the software continues to develop.

Pros

I like that I don’t have to manually invoice my customers. I love that they can simply comment the number without having to type “Sold” in front of it. I love that customers can inbox the number and checkout as well.

Cons

I least like that I’ve experienced my playlist not showing the item that I was expecting. I’m also not sure if it’s user error on my part.

Review Source

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