--- title: "Fusion Connect CCaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Connect CCaaS Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/" page_type: "product" language: "en" --- # Fusion Connect CCaaS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Fusion Connect CCaaS ## What is Fusion Connect CCaaS? Deliver a superior customer experience across communication channels using Fusion Connect Contact Center as a Service (CCaaS). Connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. Includes the features you expect, like Predictive Dialer, IVR, ACD, and unlimited call queues, with options for Omnichannel and AI-based self-service. Integrates with Salesforce and other CRMs. Get 100% uptime guarantee with advanced licenses. ## What is Fusion Connect CCaaS used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fusion Connect CCaaS?[Manage this product listing](https://www.g2.com/products/appier-botbonnie/claim_requests/new?auto=true) ## Fusion Connect CCaaS Overview Updated September 2026 AI summary Fusion Connect CCaaS equips organizations of all sizes with cloud-based call and contact center capabilities, spanning call management, automatic distribution, IVR, and queue handling. With support for multi-channel communication, CRM integration, analytics, and options like predictive dialing and chatbot functionality, it enables businesses to manage inbound and outbound interactions across web-based deployments, with integration and customization flexibility via APIs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion Connect CCaaS 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Fusion Connect CCaaS alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) ## FAQs about Fusion Connect CCaaS Features and Usability ### What are the key features of Fusion Connect CCaaS? Fusion Connect CCaaS offers CRM, call center management, and multi-channel communication across voice, chat/messaging, live chat, and SMS messaging. It includes automated routing, automatic call distribution, IVR, queue management, call recording, call reporting, and callback scheduling, plus real-time analytics, workforce management, and third-party integrations. Getting Started and Support ### What training and onboarding options does Fusion Connect CCaaS offer? Fusion Connect CCaaS provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Fusion Connect CCaaS offer? Fusion Connect CCaaS provides phone support, 24/7 live rep, and chat. Support experience details are not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct access to assistance across multiple contact methods. ## Features AI summary Based on 3,851 Conversational Marketing Platform reviews Capterra reviewers highlight these as the features buyers value most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Fusion Connect CCaaS supports **Call Center Management**, which gives teams a central way to handle call flows, agent activity, and daily operations. However, it does not include **Call Logging** or **Call Monitoring**. Instead, the product offers other highly rated features such as **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses document customer interactions, track performance trends, and route calls to the right agents, allowing teams to manage service quality and improve response handling. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Fusion Connect CCaaS 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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