# Page 16 | Webex Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Webex Suite the right Meeting solution for you? Explore 7404 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237272/Webex/reviews --- Webex Suite 4.4 (7404) [View alternatives](https://www.capterra.com/p/237272/Webex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 16 - Reviews of Webex Suite ## Showing most helpful reviews Showing 376-400 of 7404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hazbar K. Tech Solutions Manager Pharmaceuticals Used the software for: 1-2 years ### "Webex is a Must Have in Today's Era of Remote Work" November 13, 2021 4.0 Webex has enabled us to remain connected with our teams, customers and stakeholders no matter where or when and this strengthens teamwork, collaboration and communication in our business. Pros The level of customization, the number of features and most importantly, the smooth video conferencing or meeting experience that Webex delivers makes this platform a very strong contestant of remote collaboration activities. Cons There is not much to dislike, however, sometimes first time users struggle with the UI and have some difficulty in creating or attending sessions. Review Source Nathan S. Software Engineer II Hospital & Health Care Used the software for: 1-2 years ### "Webex - A Valuable Web Conferencing Tool" June 29, 2022 5.0 I’m very pleased with Webex overall, it’s fast, reliable and is a useful tool for meetings and collaboration. Pros I appreciate the quality of the streaming audio and video in the application. Cons Sometimes I have some difficulty with the application not automatically using my Bluetooth headset for audio. Review Source VR Verified Reviewer Security Associate (Network Security Engineer) Financial Services Used the software for: 2+ years ### "Best Teleconferencing Experience" January 31, 2022 5.0 The Q&A easy polling is one of the great benefit for me. Low latency and requires small bandwidth. Very user friendly and looks premium on the user perspective. By far still the most premium, most clear voice/video and very user friendly. Cisco Webex Calling provides great features like integration with MS Teams wherein you can set your calendar through Teams by simply logging in your Webex account. A lot of our users choose Webex because the screensharing capability is unlike the other competitors that it feels like there's a delay. For webex, it is like having an RDP connection that runs smoothly with no latency. Pros The Q&A setting during meeting is a big plus for me because it is an easy on the spot polls during big meetings. The audio quality and video quality requires small bandwidths so this is a good pick for enterprises. Cons Sometimes we are having issues with our internet proxy so we just created a firewall policy directing webex access via application control. They might need to check something on their end. More costly that other competitors but for the usability of it there's no question, webex is the best of them all. No other applications can top my experience with Webex Calling. Review Source Mansi K. Software Engineer Computer Software Used the software for: 1-2 years ### "Pros and cons of Webex" June 15, 2022 5.0 My overall experience with webex is much good till now I started using WebEx when I joined a company we have daily calls, meetings, scrum meets and communication via webex Live chat and integration with Microsoft outlook brings all together at single frame as meetings in outlook are synced with webex and one get reminder accordingly. Team collaboration becomes easy. additionally I can also have status for webex account if I am away or if I need to inform something else The whole day we use webex and communicate through it Pros I like most about this software is everything I could say about I am just in love with the interface the features that are enabled and specially the integration with the Microsoft outlook. seems like I have everything in the single plate. The audio and video quality marks up the excellence . real time screen sharing doesn't show any delays neither being stable is required. Lot of features can be experienced. Cons There is nothing I dislike about webex just a thing I found annoying is it updates itself at any time sometime, when there is immediate meeting and at the same time if webex updates then there is delay in the important tasks rest all good to go Review Source AU Arthur U. Co-Founder & CEO Information Technology and Services Used the software for: 2+ years ### "Pivot to virtual and pivot back to hybrid" January 4, 2021 5.0 Before 2020, we have used Socio for our in-person events. Throughout 2020, we have used Socio to pivot our events program to be 100% virtual. 2021 and beyond, we will be using them for our hybrid events. Pros We have been a Socio customer since late 2017. From 2017 until our April 2020 event, they have been powering our live/in-person events. Throughout 2020, we have used their software and their amazing support team (shout out to \[SENSITIVE CONTENT HIDDEN\] for keeping up with me 😂) to pivot our events program to be 100% virtual and doubled the number of events we hold with them. After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well. Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented) Cons No downsides at the moment. Their 24/5 support was extremely helpful, and we really wanted it to cover the weekend hours as well (since a few of our events happen on the weekends). Recently we have been notified by our customer success manager that they have expanded their support to include weekend hours as well. So, I can't complain. Alternatives considered [RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Bizzabo](https://www.capterra.com/p/135385/Bizzabo/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Webex Suite After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well. Switched from [RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/) Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented) Review Source Mohammad A. Software engineer Computer Software Used the software for: 2+ years ### ""Fantastic and secure tool for Virtual meetings and webinar."" January 29, 2023 4.0 \# Very quick and easy UI and direct recording option is there so that we can see meeting again in offline mode.#High Visual quality#It can be integrated with google calendars which reminds for meetings.#Safe from hacking. It is so much secure to do meeting with clients. Pros #Webex is helping us by connecting us virtually from any where.#We can share our whole screen to others for sharing information and also we can use digital white board to draw or write something.#Lakhs of peoples can join meeting with single link.# During meeting it allows us to do message to Whole group. And we can also do one-to-one message.#We can also integrate it with Microsoft one Drive, Google drive etc. Cons #Little bit high price for business or for prime members.#Customer support can be more enhanced and automated.#High internet band-width needed for meetings on Webex. Review Source Nelson Kipchirchir S. ICT Officer Information Technology and Services Used the software for: 1-2 years ### "An awesome online meeting tool!" October 21, 2020 5.0 Pros No too many logins needed just a meeting link, one click, and boom! you join the meeting The application provides a very clear audio and video quality. The number of people it can accommodate in meetings awesome. The meeting still goes on even if the host disconnects or has internet connectivity problems. The android phone application is very stable and anyone with a good phone can use it. A good tool for conducting interviews online as it provides additional functionalities like a lobby and also meeting locking. Cons The pricing is slightly higher for individuals with a low budget. They should look into that It also needs a very stable internet bandwidth. I did not like the idea of using voice over the internet while using mobile phones. It also proved a difficulty for people who have no complete understanding of users to use the app on a mobile phone. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Webex Suite The video/audio quality of Webex is awesome plus it has more additional features which make it easy to conduct virtual meetings more interactive as compared to other related products. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) The video/audio quality of Webex is awesome plus it has more additional features which make it easy to conduct virtual meetings more interactive as compared to other related products. Review Source Daichi K. Cloud Engineer Internet Used the software for: 2+ years ### "Meetings with lots of features." September 26, 2022 5.0 In this data-intensive world, it allows you to make audio-only calls, which is far superior. It also helps with meeting communication and the effective delivery of results to clients during these times. I'd like to point out that the chat and participants sidebars should be able to scroll and expand the chat window while the participant tab remains active but minimized. Pros It has many features, such as raising your hand or discussing through chats, creating polls, and a variety of other options to help the meeting run smoothly. I even attended a meeting with over 1300 people without experiencing any network problems. The ability to participate in meetings via audio streaming in order to conserve bandwidth is the most important feature. Cons If you are new to Webex and need to join a meeting right away, for example, there are many steps, such as clicking on the link>then the browser is called and you are asked to download, and you are not simply shown the option to join from the browser, even after installing the app, there are 3-4 clicks, and you still have to register, which takes time. Review Source DP Deasia P. Claims Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Virtual Platform" December 1, 2021 4.0 Pros The product is so wonderful to use. The best part is the way that we can use webex to meet with clients and trainees to host a training session or have our weekly team meetings. Cons The least liked thing about the product is how much bandwidth the virtual backgrounds take up. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) WebEx seemed like the best option to host the amount of users we would have to at one time. Review Source CP Caroline P. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "All the features and great customer service!" June 18, 2021 5.0 Pros We used Socio’s virtual platform, streaming, and registration services for a fully virtual conference in May and as the event manager I was very pleased with the platform and customer service. For us, this platform’s features fit our event perfectly, at fantastic value. The attendee filtering was a must, as well as the virtual expo. I was very impressed with how much data the event collected for exhibitors, it seems everything was tracked across the event. I was also impressed with the gamification feature, and as promised this feature did get our attendees moving around the event and they LOVED it. The event mobile app was also a huge plus as it helped modernize our event and provided extra support to attendees. To top it off, Socio had the best customer service I’ve experienced on any event platform. I received a response from the support chat within 5 minutes every time I ran into an issue. The support staff were always friendly and well-versed in their platform and were able to help resolve issues quickly. In addition to chat support, I had multiple meetings with Stevi while setting up the event, who took the time to explain each area of the platform until I truly felt confident. That level of support, in addition to the large catalogue of features provided and seamless integration between registration, streaming and platform are why I would give a strong recommendation to anyone to use Socio for your next virtual or hybrid event. Cons We needed a networking floor, and Socio doesn't have a built in networking floor option. They did have the option to use Wonder and embed it into the platform, which did create a streamlined look. However the functionality of Wonder compared to the functionality of the rest of the features, hosted by Socio, was obviously lacking. I would love to see Socio create their own version of a networking floor to keep things more consistent. Alternatives considered [Brella](https://www.capterra.com/p/203280/Brella/) Reason for choosing Webex Suite Price! Socio provided the best value by FAR. And besides the price, they had all the features we needed compared to other platforms. Review Source Response from Cisco August 13, 2021 Hello Caroline. Thank you for such a lovely review! We are elated to hear that you enjoyed the many features our platform offers. We will also be sure to let the Support team and Stevi know that they got a special shoutout! We recently released video rooms, which is a great option for networking floors. Check out the attached article to learn more. As for your exhibitor booth recommendation, we will definitely give it to our product team so they can hopefully work their magic. We appreciate all the work you put into your events and look forward to continuing to work with you! SG Scott G. Director Financial Optimization Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Versatile tool for today's business environment!" April 1, 2022 5.0 Business problems are really discussed in the "pros" section above. Many in our company are now able to work from home for multiple days of the week on a permanent basis. Having a tool like Webex helps make this possible and I see it leading to cost savings as office space shrinks in the future. I'm very happy with the tool and enjoy its use. Pros With the new work from home push brought on from the COVID 19 pandemic, we needed to find tools that would facilitate the new normal. Webex is a great tool that we use for multiple applications. 1. We use this for internal chat back and forth within the company. This tool provides instant messaging that is faster than e-mail and more likely to be read by the user. 2. It is very good for web conferencing. This tool and others like it save on travel costs by allowing group meetings with people from all over the world to collaborate - face to face if the cameras are used. It is so much better than the expensive, clunky video conferencing equipment from 10-15 years ago. In addition to the web conferences, you can share your screen and do a live demo when conducting training on an ERP or other software applications. 3. VOIP - for me, working from home is a mixed blessing. One of the issues I have with working at home is that my cell service is very spotty in my home (we have cut the cord and only have cellular) Using Webex for VOIP yields a clearer signal than my cell phone and the cost is low for the VOIP services. 4. Security - our IT team evaluated this and found it to meet security requirements to allow use. (One of two collaboration/meeting tools allowed) Cons I don't have much that I dislike on this tool. One thing that can be a problem is that I have multiple tools we use for web conferencing and chat messages. Between checking two chat boxes plus e-mail and handling live calls and web conferences, it is easy to miss a message with so many ways to send them. I sometimes fail to see that I have a Webex message until hours or sometimes days later. Review Source MW Michelle W. Purchasing Construction Used the software for: Less than 6 months ### "Webex usage " August 11, 2024 5.0 Good experience with the software no glitches Pros Used it for video conference and sharing excel Cons Pop ups were annoying during and after the use Review Source Ravinder B. Consutant Legal Services Used the software for: 2+ years ### "Cisco Webex - one of the best tool to conduct online virtual meeting with great security" December 23, 2019 5.0 Being a legal service company and as per the company’s legal compliance, we have chosen the Cisco WebEx. In terms of legal compliance, the security of Cisco WebEx is quite good. We generally use it to conduct an online meetings with vendors and clients. Pros Cisco WebEx is the one-stop solution for online virtual meetings. Cisco Webex features include document, application and desktop sharing, Integrated audio and VOIP for toll-free calling, and Video Conferencing. Online meetings can be recording, editing, and played back later for retrieve useful information. The best feature I like is audio to text transcripts that WebEx creates for each meeting. So, you can choose to automatically receive recording transcriptions and you don’t have to focus on making notes during your meeting. Webex support integration with popular other software including Microsoft Outlook, Microsoft Office, IBM Lotus Notes and other IM solutions. Cisco WebEx is a cloud bases solution and meetings can be joined using desktop, browser, or mobile device with any client or additional plug-ins. Audio and Video quality are good and reduces background noises which may cause distractions. Cisco WebEx provides industry-leading security to each meeting held on its platform. Cons The mobile app seems to have functionalities as compared to the desktop app. The issue with audio and video over slower networks can be improved. Integration with third-party software can be improved. It usually takes time if you drop off in an ongoing meeting and then tries to rejoin again. Review Source VR Verified Reviewer Marketing Director Consumer Goods Used the software for: 2+ years ### "Comparable to Zoom or Teams, but more difficult to set up meetings" March 8, 2022 3.0 It is comparable to zoom, but a little more difficult to set up meetings. Much prefer Teams because it's easier to understand who is on the call and to upload documents for everyone to download. Webex has this feature too, but it's not integrated with our other software. Pros Side bar chat allows for easy question raising and sharing documents without disrupting discussion. Cons It is too difficult to set up a meeting and to sign into a meeting. Constantly having meetings start late because hosts or guests could not log in. Then once logged in, it was difficult to understand who was on the call because webex is hard/impossible to integrate with other software, much prefer Teams. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We were tired of getting "zoom bombed" but now we have switched again to Teams and much prefer Teams. Review Source NC Nageshwar C. Manager Telecommunications Used the software for: 2+ years ### "Webex review " February 18, 2024 5.0 Pros WebEx is a cloud-based suite of collaboration tools that includes features for events, messaging, calling, video conferencing, and customer experience. It is a software-as-a-service (SaaS) solution made available via the Webex Cloud, a communications platform designed with real-time online collaboration in mind. Cons WebEx is a web conferencing platform developed by Cisco. It facilitates online meetings, video conferencing, webinars, and collaboration. Users can connect from various devices, including computers, tablets, and smartphones. WebEx offers features such as screen sharing, file sharing, and real-time chat, making it a versatile tool for remote collaboration and communication. For the latest details, please refer to Cisco's official website or other reliable sources for the most up-to-date information. Review Source VR Verified Reviewer Student Education Management Used the software for: 2+ years ### "High Quality Remote Communication" April 10, 2023 4.0 great! Pros I have been using it for years now, and I can tell that its very convenient to use, it is user friendly as well. Also the real time screen sharing without any glitches makes is best software to use. Cons Nothing as such, almost every feature is useful on the platform. Review Source RB ROB B. Service and Support Manager Banking Used the software for: 1-2 years ### "From radio silent to active listening" March 4, 2024 4.0 Exceptional useability that provides proof to the skeptical with every contact. Our adoption rate across operations is nearly 90% and complaints about the product just don't exist. Pros Webex gave us the ability to incorporate a real-time viewing element when diagnosing customer issues that also layered in the simultaneous ability to consult technical SMEs and avoid escalations as well as resolve issues and questions faster. This improved the customer experience for us and customer satisfaction rose. Cons It is a good product with few if any drawbacks. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Needed a third party platform that was not microsoft. Review Source MM Michael M. Product Specialist/Analyst Information Technology and Services Used the software for: 2+ years ### "Webex is best in class" January 19, 2022 5.0 Hands down the best collaboration experience I have had. The platform is excellent, very stable and easy to use and essentially can be setup and run without the need to constantly tinker. The users also report an excellent user experience. Pros Easily the best enterprise level collaboration tool on the market. Cisco Webex provides the security and safety that some other tools do not bit all the bells and whistles needed to make collaboration effective. I rate this as the #1 enterprise level collaboration product I have used to date. Cons Some persons have commented that it can get very technical, especially in the initial setup as an admin. This may be or become a challenge as the user pool grows. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Webex Suite Cisco was just better. Review Source Evans O. Finance Manager Real Estate Used the software for: 2+ years ### "The ultimate solution to all online communication needs." November 7, 2022 5.0 Webex was deployed in our organization as a unified communication platform to help us meet all our communication needs from just a single product. Its performance has been outstanding and it gives us the very best communication experience that we always wanted to have. Pros Webex is a robust communication tool which brings together all-you-need communication channels into a single platform so as to help you achieve all your communication needs from a single product instead of having multiple products for your needs, from conferencing, calling, meetings, instant messaging, screen sharing to organizing webinars and online events. Webex works well on almost any device be it computer, mobile device, phone or even video system making it easy for one to use it even for remote work. It provides a secure and private space where you can confidently share sensitive information and have private conversations. Cons My time using Webex has been flawless. Since day one, i have had a simple time using Webex functionalities and none have appeared difficult to use. Review Source SB Shecora B. Graphic designer Graphic Design Used the software for: 6-12 months ### "S.B review" July 10, 2022 4.0 This platform is great when you need to connect to individuals from home or work. It allows you to be in one setting together and feel like you’re right in front of one another. It runs great and help is always there when you need it. It was a great experience overall. Pros The video chatting and screen sharing are very important features and I enjoyed them very much. I was able to see, hear and present to my fellow classmates and colleagues when necessary. It ran clearly and smoothly. Cons At first the features where slightly difficult to navigate, as in my background image or controlling my audio and visual features. Took me a second to figure them out, but once I did everything was ok. Review Source Saksham G. Sr. Ads Associate Marketing and Advertising Used the software for: 1-2 years ### "Webex Review" April 16, 2022 5.0 Webex is our primary video conferencing platform at our organization. It has a great UI and is very easy to use. Our overall experience with Webex has been amazing so far. Pros Webex is one the best video conferencing and online meeting tools. Webex make meetings interactive and engaging. It's automatic transcriptions feature make meetings more productive. Also, Webex can handle large participant numbers easily. Cons Video recording feature on the mobile app can be improved. Also, the overall interface of Webex could use a facelift. Review Source VR Verified Reviewer Pricing and Bid Management Information Technology and Services Used the software for: 2+ years ### "Secure Compared to the Competition" May 23, 2021 5.0 Excellent tool for business use that provides security and additional options that are essential to online meeting. I would recommend it over other competitors tools regardless of mentioning names; yet after all each business has its needs but personally I would recommend Cisco Webex if you are looking for a stable and secure meeting tool. Pros Cisco Webex has one of the best iPhone apps. Personally I've never had any problems with the app before. Yet I can say that it is a USER issue that cause the majority of audio difficulties that I've experienced such as: poor microphones, not talking close enough to the microphone of their phone or laptop, not self muting while dialing in, and the list can go on. I attend all of my WebEx meetings using the app while on the run and this has facilitated my work not to miss any meeting. Additionally, using Cisco tools is something that grants you and your coworkers security from Cyber attacks and your projects won't be sabotaged by hackers. Cons I wouldn't say that the tool has a downside because so far it has met its expectation as a meeting tool; but I would ask for some tweaks that can help make things above and beyond. It would be great to have a sound or an obvious blinking on the screen when someone raises his hand during a meeting. And if they could work on adding more countries to the list of landlines as free to dial in that would be a plus because so far some countries have to pay a fee to join from landlines (probably sign an agreement with more phone companies). Review Source Pradnesh C. Senior Network Engineer Information Technology and Services Used the software for: 2+ years ### "One of the best video conferencing agent." May 21, 2022 5.0 Best in the market Pros Easy to use, HD Audio/Video and multi platform support. Cons File sharing option is unavailable sometimes and you have to find a way to enable it. Review Source Samridh S. Electrical Engineer II Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Some issues so far but overall not bad" June 3, 2019 3.0 Overall a good product but I think they need to address the issues of people cutting in and out during presenting and also make the product more intuitive. Pros I like that this product is very intuitive. I can download plugins and sync it to my outlook directly. For someone who keeps forgetting about upcoming meetings and need reminders now ad again the webex plugin comes very handy. Cisco webex pops up small notification on the bottom right of the screen with time left to meeting and direct link to also joining the meeting. The best feature I like is that I can start the meeting directly from my pop up and it takes me straight to it. Cisco webex has two main platforms the regular meeting with your own room or team meetings. I use the my room meetings 99% of the time. It also allows a lot of participants to join in. It is more the 100 and I don't think anyone wll have any issue regarding hitting the max capacity. You can see videos of people in the meeting if they have enabled it. Also whoever is speaking their video pops up as the main video which is nice. The organizer can mute people and also give the authority of presentation, mouse and keyboard. The most unique feature I found was if you are the organizer after certain time you can lock your room and people would need permission to join in. I think that was really nice addition as it helps make meetings secure and more private. Cons I have had many issues with video feedback. They are either slow sluggish or sometimes they do cut in and out. Due to this during ongoing meeting I cannot follow the presenter step by step. I have been told it is usually the presenter's internet issue but it has happened multiple times with different presenters. I had to get my head around how the meeting scheduling works as it was not obvious right away. Sending the meeting invite with the phone number and link information is weird. One has to type in @webex to add the information but instead of always appearing on my message it appears after I have sent the email to all. I would like to make sure it is there before I send it which doesn;t seem to be an option. Review Source Minal D. Financial Controller Food & Beverages Used the software for: 2+ years ### "Webex is an expert product for online meetings " October 24, 2022 5.0 My overall experience using Webex has been fascinating. From usability to productivity, Webex has given me the most reliable communication platform through which it's easy and convenient to communicate via meetings, calling and messaging. Pros Webex offers a very resourceful platform for online meetings. With features like super clear audio and video, background noise removal, speech enhancement, meeting recording, instant chatting, whiteboard, screensharing and audience interaction features like polling and Q&A, Webex always proves to be the best suited product to host online meetings, presentations, webinars and conferences. It makes use of advanced technology to ensure tight security and privacy levels during communications. It has a well organized dashboard and straightforward user interface which makes it very effortless for anyone to join meetings and other online conferences. Cons No aspects in Webex are difficult to use. Everything is simplified to make it easy to use without having to interfere its performance. 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