# Page 27 | Webex Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Webex Suite the right Meeting solution for you? Explore 7402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237272/Webex/reviews --- Webex Suite 4.4 (7402) [View alternatives](https://www.capterra.com/p/237272/Webex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 27 - Reviews of Webex Suite ## Showing most helpful reviews Showing 651-675 of 7402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael J. Support Engineer II Computer Software Used the software for: 2+ years ### "Getting better but still changing features nearly every day" September 28, 2020 4.0 Our company uses Cisco Webex to both interact with customers in a support and services role, as well as internally for departmental or company-wide meeting. At one point, the product was very difficult to use as it was not very intuitive, with cryptic icons making things even more confusing. I have noticed over the past few months that the changes being made are for the better, morphing into more of a Zoom style application, as well as labeling being added to the icons I mentioned. It is still somewhat confusing for both sides, as there are things hidden when screen sharing is used. I am glad to see the improvements that have been made but it's still not the easiest product to use, especially with customers who are already frustrated with the software they are contacting us about. Pros Cisco Webex allows our support department to troubleshoot our company's software while speaking with them at the same time by screen sharing. Cons The Cisco Webex product features are always changing without warning. There is no consistency with the updates and in fact sometimes they happen in between uses in a single day. Review Source PS Prathiksha S. Marketing associate Information Technology and Services Used the software for: 1-2 years ### "The best and easiest way to connect with your collegues! " May 22, 2022 5.0 The experience with webex has been good. It helps us stay connected at any point of time as required. It makes discussions easier and also with it's live chat makres communication better and interactive. Presenting what you have been working on and all the plans with the team is really simple with webex. Pros Webex has a great user interface, which makes it really easy to use. One of the best feature of the applicatio n is that it has built-in settings to adjust the quality of the video based on your internet connection speed. We can constantly stay in touch by chat messages, voice calls, or scheduled meetings. Screen sharing helps share data with others in the meeting easily. We can use the whiteboard independently, during meetings, or screen sharing Cons Free Basic Plan is not suitable for large-scale meetings as there is a limit to the number of participants you can have in a meeting. Sometimes the loading screen is slow which could be improved. Other than that the application works great. Review Source Luísa B. Inside Sales Representative Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A good platform to arrange meetings" November 12, 2021 4.0 I used Webex for over one year, before my company decided to change the main chat platform. It is a reliable software. Could improve at some points, especially regarding the interface of the software, but overall a good choice. Pros Cybersecurity. Cisco takes privacy and data security seriously; Possibility to access a meeting using a phone number; possibility to share files; Cons not well developed interface. It seems old and dull; huge CPU use and storage; no remote control feature; Review Source Rincy J. Medical Laboratory Technologist Hospital & Health Care Used the software for: 6-12 months ### "WebEx is perfect for small group meetings" February 8, 2022 4.0 Pros Easy to use and learn in a short time frame. Cons Difficult for those who are not technologically advanced to learn. Review Source jB jose B. manager of backbone and core impletetatio and oepration Telecommunications Used the software for: 1-2 years ### "very good sostware" April 20, 2022 5.0 the main issue was solve by webex are severals but mainly it's meetings, war room for problems, calls, follow up, and others Pros the most important features are: video conferencing, share screen, share files, pass to any device, it's very easy to use and install in any device. Cons for me the only difficult it's the integration with several calendars of differents accounts Review Source VR Verified Reviewer Senior Paralegal Legal Services Used the software for: 1-2 years ### "Use a better provider than WebEx" February 1, 2023 2.0 We signed up at the start of the pandemic, when all videoconferencing providers were looking for ways to handle the effects of the pandemic, but my company is currently switching away from WebEx, we all complain about it regularly. The main reason we chose WebEx was the fact that attendees were not required to download software, but based on how the usability is, that's not a big deal for us anymore, plus a lot of people now have Zoom or Teams downloaded. It took a lot of use getting use to WebEx, it wasn't very intuitive. The support has been lackluster when we've encountered issues. Pros The video quality was okay. The fact that downloading a program is not required for attendees. Cons User functionality/ease of use, scheduling and calendar events, the website, support, how hosting the events is handled with user accounts. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing Webex Suite The main fact that attendees were not required to download software and how it handles information/recordings since we're a law firm with a lot of confidentiality requirements and specific requirements on handling information. Review Source VR Verified Reviewer Event Manager Hospitality Used the software for: 2+ years ### "Easy to Use with Some Bells & Whistles" December 9, 2021 4.0 Pros I really like using Webex. I like that it integrates with Outlook so I get a special pop up window to join my Webex meeting. I also like that it will automatically open on my computer since I have Webex installed on my device. Cons Webex is constantly changing and improving these days but it does lack some of the fun features that other products have. It took a very long time to get custom backgrounds. Even the ones that are available by default are very businessy like a virtual office. Also if you make someone a cohost, they can close the whole meeting. That has been an issue in the past for events when I didn't have a chance to save the chat because the entire meeting was closed. Review Source VR Verified Reviewer Manager of fpa Financial Services Used the software for: 2+ years ### "WebEx showed its worth during the pandemic!!" February 24, 2022 5.0 Pros The ease with sharing and collaborating on one screen. It created ease when assisting analysts with their work. Cons I disliked the lack of backgrounds available within WebEx. Sometimes there’d be incompatible file types that wouldn’t work. Review Source George K. HR Executive Transportation/Trucking/Railroad Used the software for: 1-2 years ### "" My Sincere And Practical Experience With Webex IT Product " " April 30, 2022 5.0 It is an exceptional user friendly online software product which is a multi-channel and multi-language tool for online business meeting platform and general dairy unified encrypted communication. Pros It has simple setups and plugins, besides its flexibility across all Internet enabled devices enables all target individuals to easily join meetings. Instant online group messaging and chatting. Capabilities of organising, planning tasks and events. Centralization of teams this maximum productivity. Full HD and an exceptional Video and Web conferencing services. Unlimited session recording and sharing. Cons My organisation and I haven't experienced any difficulty while using it, it worth it. Review Source VR Verified Reviewer SVP Banking Used the software for: 2+ years ### "I use WebEx to join business meetings remotely." November 16, 2017 5.0 The ability to dial-in to any conference and lead virtual meetings easily - even for those on the road! The assigned dial in codes make it easy to put the codes in meeting invites with the number format as such: xxx-xxx-xxx,,xxxx#. This is a trick for those using the conferencing service internally and dialing in from a smart technology such as a phone where the dial in can be used as one link and the phone automatically follows the prompt. Easy driving and dialing with just the push of ONE link. It's amazing!!! Pros The way the conference dial-ins are structured make this conference line easier to use than any others I've had experience using. The conference service gives you a specific unique participant dial code and a leader code. It makes it so easy to set up and launch conferences. Other services switch up the #s every single time so you lose consistency and can only have one meeting live at a time. It makes it tricky when meetings bleed over and people are still chatting but you need to launch your next meeting. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Excellent Enterprise Conferencing Solution " September 30, 2018 4.0 Pros One of the nicest features is integration with Microsoft Outlook to make creating meetings seamless. The WebEx conferencing details can be inserted into an Outlook calendar item with the simple click of a button. Several options exist for joining WebEx meetings including downloading a launcher utility or launching directly from a browser session. Launching from a browser seems to be one of the more efficient methods in terms of total number of user actions needed to access a meeting. Joining from a mobile device such as a smartphone was also an easy experience using the web interface. Cons The myriad of methods available for joining a WebEx can seem overwhelming. Depending on the method used to attend you will need to decide how to connect audio or video which can also be a little confusing. The ability to choose a set of persistent default settings when attending a meeting would be a nice addition. Review Source GS Goran S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "A great video conferencing tool" June 29, 2022 5.0 We use Webex for all of our scrum meetings. It is a tool that is good for that specific job and I prefer using it for the scrum ceremonies over Slack and similar services. Whenever I need a quick call, though, it's so much easier to just click a button in Slack than go through sharing a room link in Webex. Pros Webex is a good tool for video conferencing. It does that particular job probably the best of all tools I used so far. Cons Other than video conferencing, all the little things that come with that are actually slightly worse than in the competitors. My particular grief is the annotation (screen drawing) tool that is very unintuitive, gets interrupted whenever the presenter does anything, and requires special permissions to use. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Webex Suite The user interface of Webex was nicer. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The scrum master and TA liked Webex more than Teams. Review Source RM Rita M. Executive assistant Dairy Used the software for: 1-2 years ### "Slido on webex" February 18, 2024 5.0 Pros Webex is a very useful app for meeting allows you to do a conference meeting for more than 200 people or more can share presentations with no interruptions and have a lot of great features Cons That need to download 2 apps one for schedule a meeting and other for join a meeting Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Webex allows me to mute the participant and enter the meeting and add cohost even 5 Review Source MF Mathew F. Senior Applications and Systems Engineer Law Enforcement Used the software for: 1-2 years ### "Adopted by our business with ease" February 7, 2022 5.0 Overall WebEx has been a great success for ourselves and requires very little overhead to administer, a massive plus from an admin's perspective. Pros Easy to use functionality and deployment to large scale organisation. Creating the package for the software was painless and users tended to pick up the use of the software with minimal guidance required. Management from the admin portal is painless and user editing/creation via CSV is a breeze. Cons Screen share can (very occasionally) have issues. This is the only flaw I can I can identify currently, and must stress it is intermittent/minor. Review Source Matt "Griff" K. Sales Representative at Geist, a division of Vertiv Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Webex Enterprising" November 13, 2018 5.0 We previously used Webex and then switched to GoToMeeting due to cost. Once we were acquired by a larger company, they had a corporate-wide Webex mandate, which was nice since it had a few more features than GoToMeeting. Now every employee has a personal Webex instead of it being restricted to outside sales and tech support. Pros Webex if definitely the most widely known meeting program out there. It definitely works well for large webinars to small internal meetings. One of the biggest advantages is the built in recording and post-meeting publishing for a recorded meeting. This is helpful for post-webinar dissemination to clients, partners or internal team members. For enterprise wide it is definitely the better option. Cons Just like Skype or GoToMeeting, unless Webex is given priority of service in your IT setup, you will have bad call quality. We wrestled with that for about a week before our IT department figured out what was happening. Once that was set up correctly, there was no issues with the software. This should be something that is done upon adoption of Webex, not sure if they tell the team setting it up though. Review Source Sarah K. Owner Events Services Used the software for: 1-2 years ### "10/10" May 10, 2022 5.0 Socio is by far my favorite platform. Pros The accessibility features were a huge draw. Also, the customization features are second to none. Almost everything is customizable which is great. I work with many Rare Disease communities and by being able to customize everything (like the icons to reflect hearing aids, cochlear implants, etc) it makes the community feel connected to the event. Cons I wish the game was a little more customizable. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) More accessibility and customization options Review Source SK Syed K. QA manager Information Technology and Services Used the software for: 2+ years ### "WebEx meeting " February 2, 2023 5.0 It has never let me down or troubled me during high level meetings with clients or peers. Pros It's the best in market and mostly reliable So, you can have a flawless Demos or meetings. Cons Initially during the start it will feel difficult to share the meeting ID or the invites BUT once you are familiar it's a cake walk. Review Source Hamzat O. Application Support Analyst Information Technology and Services Used the software for: 1-2 years ### "Great Collaboration Tool" July 5, 2021 4.0 Pros I like the fact that i am able to collaborate with users on the call, as an application support analyst, I am ble to take control of users screen to assist with resolving their issues, chat with them in real time and this has made support very much less stressful. Also the webex training session, i love the fact that it makes training interactive and engaging, asides from presenting the screen you can engage class, split classes into groups. My first training felt like a classroom session. Cons Asides from technical difficulty for non IT users,who might require assistance to navigate around. The site has a lot of great features. I'd recommend. Review Source VR Verified Reviewer Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Best tool for Team Collaboration" November 10, 2021 5.0 We have been using WebEx as enterprise tool for team Collaboration and remote work enablement during this pandemic. It is very stable and reliable. Pros Team collaboration, instant messaging, WebEx Teams, video conferencing, remote work enablement Cons Instant messaging functionality can be improved since it does not look as seamless as Microsoft Teams or Skype. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source MH Macy H. Administrative Manager Religious Institutions Used the software for: Less than 6 months ### "Easy to Use" July 28, 2024 5.0 Pros Easy to Use product that supports multiple people joining on calls Cons Could use more features and compatibility Review Source VG Valente G. Health Center Manager Health, Wellness and Fitness Used the software for: 2+ years ### "WebEx, there is no other product like it!" January 2, 2024 5.0 Pros Th ease of creating an at hoc meeting with no issues. Cons Nothing, WebEx is a great tool for all office use. Review Source VR Verified Reviewer Banking consultant Banking Used the software for: 1-2 years ### "Why Webex?" February 16, 2022 5.0 Having everyone at the same time comunicating strategies, plans, problems, whatever the issue will be understood, enriched and attended immediatly....Webex mitigates distortion in comunicaction Pros Voice, video, documents & texting live orderly and in harmony and safely in the cyber space towards your business Cons I coudn't find an icon to ring on the administrator to advice delays or having people waiting to be admitted Review Source CB Chris B. Infrastructure Analyst Banking Used the software for: 6-12 months ### "M&T Bank Review" September 12, 2023 4.0 I have used WebexEvents pretty frequently in the last 10 months and have been quite impressed. My biggest note is the customer service. The techs on the other end of the online chat have been extremely helpful and responsive to any questions I've thrown their way. Pros The ability to build a registration page and mobile/web app within a templated platform for ease of use, but a polished look Cons I would love some game templates in the mobile app. Different kinds of games to choose from for use. Review Source Response from Cisco December 17, 2023 Chris, thank you for taking time to share your feedback on Webex Events! We're happy to hear it was easy for you to build out your registration and event app while still delivering an excellent experience for your attendees. We take great pride in our support team being quick to respond and knowledgeable and we love hearing feedback like yours on how much of an impact they've made on your experience. We appreciate your feedback on having some templates for the Game feature in the Event App. I do want to share this Game Best Practices guide with you that includes a lot of helpful tips around planning, building, and promoting your game! https://help.socio.events/en/articles/3311145-game-best-practices Thank you for choosing Webex Events! CH Christina H. payroll specialist Financial Services Used the software for: 2+ years ### "using webex teams in my every day work " October 22, 2023 5.0 Pros I use webex teams every day for my job as a payroll specialist. I can call clients and have a meeting with them, schedule meetings, talk to coworkers, call clients directly and I can save and send several documents at one time and wont have to worry about them getting lost or corrupted. Cons the communication is seamless and hardly any issues with connection Review Source GP Giuseppe P. Manager Management Consulting Used the software for: 6-12 months ### "Applicativo professionale e molto pratico per videoconferenze, anche con molti utenti" April 26, 2023 4.0 Durante il periodo pandemico è stato uno strumento utile e conveniente per organizzare meeting di lavoro con molti collaboratori, il tutto con pochissimi problemi di stabilità e ottime performance. In alcuni casi sarebbe stato interessante poter salvare direttamente dall'applicazione il contenuto delle conversazioni ma non era possibile; il testo si può comunque copiare ed esportare in altri programmi. Pros Praticità di utilizzo, interfaccia semplice ed essenziale, adatto anche a conferenze con molti utenti. Cons Occasionalmente è stato necessario rigenerare il link della meeting room perchè gli invitati non riuscivano ad accedere, non offre possibilità di salvataggio delle conversazioni. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Webex Suite Preferito in quanto era già a disposizione di alcuni collaboratori. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Occorreva una piattaforma più performante adatta a gruppi numerosi. Review Source Similar Products Featured ## Related categories [Collaboration](https://www.capterra.com/collaboration-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Webinar](https://www.capterra.com/webinar-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.