# Page 54 | Webex Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 54 - Is Webex Suite the right Meeting solution for you? Explore 7404 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237272/Webex/reviews --- Webex Suite 4.4 (7404) [View alternatives](https://www.capterra.com/p/237272/Webex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 54 - Reviews of Webex Suite ## Showing most helpful reviews Showing 1326-1350 of 7404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David M. Lead Business Analyst Hospital & Health Care Used the software for: 2+ years ### "WebEx Personal Room Format Makes Life Easier!" January 9, 2019 4.0 WebEx allows to a tremendous reduction in travel by having meeting attendees in multiple locations on a call together looking at content at the same time. Pros The change over to having your own personal room within WebEx was the best change I have seen over the many years I have been using it. Cons As you are joining a meeting, the step to skip the video option can be annoying to clear from screen. It usually takes several clicks before goes away. Review Source HS Hayley S. Assistant Director of Events Civil Engineering Used the software for: 1-2 years ### "Best I've Seen" December 5, 2022 5.0 Overall, my experience with Webex Events has been mostly positive. We constantly get positive feedback from our attendees about the mobile app, and as the admin I find it intuitive to upload and build out content. Webex is constantly adding new features and improvements. Pros Webex Events is very user-friendly, both on the back end and end user side. It works well both on mobile devices and on a computer. It is visually appealing and customizable. Cons Unless you purchase white glove service, your only support options are chat and a library of articles. Though the chat and articles are helpful, it would be much more efficient to be able to speak directly with a support tech and be able to connect attendees with support. Switched from [Guidebook](https://www.capterra.com/p/144023/Guidebook/) Guidebook was limited in capability, not as user friendly, and less appealing design. Review Source CT Cyndi T. Trainer/Instructional Designer Insurance Used the software for: 2+ years ### "Webex produces excellent training experience" February 5, 2019 4.0 I train associates for my company on a regular basis. Our company is nationwide and WebEx is regularly used to assist in training and meetings. Scheduling meetings is quick and easy. WebEx takes my training to the next level with amazing features like application sharing, allowing others to control my screen from their location, and communication options such as sending a message to the whole group or just one person. Pros In a training environment, it is very beneficial to be able to give control to an associate in another office location. The associate is able to demonstrate what they were just trained to do to ensure they have a full understanding of the process. This feature is a favorite among trainees and they are normally surprised with the ability to take over the meeting with just the "pass of the ball". Cons It would be helpful to be able to play sound from each persons computer. I often use WebEx to play videos/call clips for multiple associates. I have not been able to get the audio of the video to play on each person's PC. We normally have to resort to calling in and having the phone be near the original audio source for all to hear. If there is a way to do this, I have not been able to find information on it. Review Source Christian N. Docente Higher Education Used the software for: 6-12 months ### "Una herramienta no recomendada para grandes reuniones " November 6, 2022 3.0 Pros que no presenta grandes dificultades en cuento a su uso, es más fácil de usar para el usuario promedio que Teams. Cons La calidad de la comunicación suele ser maña en grandes reuniones, desconozco si es un problema de ancho de banda o de procesamiento de la herramienta, pero da problemas. Review Source FF Fathy F. Fullstack and designer Banking Used the software for: 2+ years ### "Interesting app for web conference " June 24, 2022 5.0 My overall experience with webex is okay cause expect the audio I get to do a lot more with it Pros What I like the most about this app is its Artificial intelligent algorithm used in it to zoom the person in action Cons What I dislike about the webex is the fact that the audio cause problems sometimes Review Source VR Verified Reviewer QA Manager Computer Software Used the software for: 2+ years ### "A perfect collaboration tool to meet with outside word" January 2, 2019 5.0 We use WebEx for collaboration with teams across globe, for internal use we can go for Skype but its not possible with outside vendors. WebEx makes this process easy, all user across globe can join the common number and session without being in organization network. Features like chat, raising hand makes it more useful during training activity. Overall WebEx makes it easy to work across different teams. Pros \- Easy way to setup meetings within organization and outside organization. - Hassle free setup, just download addon and it works. - Integrated dial-in number makes it more easier for users across all regions. Cons \- Chat section GUI seems to be classic one and it can be improved to latest. - Switching presenter is not that user friendly, sometime we have to guide users. - In should get integrated with Chrome, instead of downloading addon. Review Source VR Verified Reviewer Tech Lead, Strategic Alliances and Business Development Computer Software Used the software for: 2+ years ### "The communications platform thats been around the longest - still works well" September 19, 2018 4.0 works great for the most part. Pros Webex pioneered or perfected most of the common remote access / conferencing features that are in most platforms today. Remote desktop control, screen sharing, dial-in and dial-out audio features, whiteboarding, the list goes on and on. I also like the recording features, it's very easy to record and download meetings. Cons Sometimes the loading of the application takes a LONG time after launching it initially from the install executable. The plugin does take up significant system resources. This makes for a bad experience and wastes time if a customer doesn't already have the right plugin. Webex doesn't really handle lag well, any network jitters turn the audio into mush. WebEx is also more expensive than other solutions. Review Source cV carlos V. abogado Judiciary Used the software for: 2+ years ### "puede mejorar" November 29, 2022 3.0 Pros lo que mas me gusta del software es la facilidad en que puede ser instalado Cons la interfaz del software no se amugable con el usuario, consume muchos recursos de la computadora Review Source Muhammad Ashhar H. Software Development Manager Computer Software Used the software for: 2+ years ### "Faster/lighter than zoom" January 10, 2021 4.0 We almost use it almost 2 or 3 times in a week it is working fine but it will be good if they remove that bug which I mentioned. Pros Best feature is its screen sharing with control, it also doesn't hang when there are many users in the meeting. Cons Most irritating thing is that it doesn't allow us to click on certain areas when taking control of someone's screen. It may be because it is that area of the screen where the webex panel of that person. Nevertheless, it should allow us to click anywhere because it becomes very irritating. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Because it is a litle bit faster/lighter than zoom Review Source VR Verified Reviewer Principal Consultant Computer & Network Security Used the software for: 2+ years ### "Best meeting tool" February 9, 2021 5.0 Overall best meeting tool where user can initiate or join a meeting and also with recording option. Pros Best part of Webex is the integration with outlook calendar where all organisation can add an addin to create meeting and join meeting. Cons Downfall is lack of remote support assistance option. There are tools which has option to enable remote assistance by helpdesk where after joining the meeting they will take complete control. Review Source VR Verified Reviewer Enterprise Relationship Manager - Central/East America & Canada Staffing and Recruiting Used the software for: 6-12 months ### "Okay for the large enterprise but needs some updates" September 26, 2018 3.0 Great program, just needs so improvements. Pros Great for large presentations across the enterprise in location around the world. Allows users to call-in with their phone or computer. The presenter can be passed over to others attending as needed. Allows users that are logged in on their computer to ask questions in the chat. Cons Using this for over 1500 employees it has failed about twice in the last four months during a live presentation. Which can be expected for events so heavily attended, but the issue is trying to get everyone back online. If the presenter losing connection or there is an issue it will end the entire WebEx. Would make more sense if the presenter clicked "end" rather than maybe losing their connection for a moment. This happens when a presentor passes presentor rights to someone working remote and they loose connection and it simply ends the entire meeting. Also, the system should mute everyone when they enter the conference, but it doesn't and it's hard to figure out who is suppose to be on mute when you have so many people logged in. Review Source Vikrant S. IT Specialist Information Technology and Services Used the software for: 2+ years ### "Best Broadcasting tool" February 12, 2022 4.0 Pros We are using this tool for Broadcasting the weekly & monthly office meetings. At any point of time host can mute and UN-mute the participants. Call & screen share quality is good. Cons Screen sharing on laptop/desktop application is easy & quality is also good. But sometimes Mobile application crash while doing screen sharing. Review Source Arpita O. SALES COORINATOR Internet Used the software for: 1-2 years ### "User Friendly" April 28, 2022 5.0 Amazing Pros Easy to use and user friendly . Quick and reliable. Amazing audio and video quality Cons on a very rare occasion I get audio issues Review Source Yanick T. CEO Manager Food & Beverages Used the software for: 1-2 years ### "The perfect tool..." June 24, 2022 5.0 Pros Flexible and adaptable to your needs Interactive and intuitive exchanges Attractive and professional interface Wide range of functionalities Cons Limits noted on the operation of some features. Review Source Response from Cisco June 28, 2022 Hi Yanick! Thanks for taking the time to write a review! We appreciate your candid feedback. We're happy to hear that you've found our platform flexible, adaptable, interactive, and intuitive. Please do not hesitate to reach out if you have any questions or need support! VR Verified Reviewer Gurgaon Facilities Services Used the software for: 2+ years ### "Handy tool for a organization working at multiple locations" October 16, 2018 5.0 I would really recommed to use this toll for meeting and documents sharing purpose Pros Very Handy tool for meeting with multiple locations and specially when you are discussing any documents and want to share the screen. It helps you to find out who is speaking and who all are in meeting. This helps when you have meeting with unknown person Cons I don't think any cons. In my experience of 12 years I have not faced any issues Review Source VR Verified Reviewer Scrum Master / Business Analyst Information Technology and Services Used the software for: 2+ years ### "WebEx for the PM" October 9, 2018 5.0 Made setting up meetings with stakeholders from different companies very easy. another pro is that most enterprise level company have approval for webex. Pros Easy to use. Easily connects with Microsoft outlook (you can set up meetings as easy as pressing a button). Has the same link to all your meetings. Cons did not have the option the meeting to start without host. would have preferred to not have to enter the meeting password to enter. Review Source DP Dan P. Creative Director Marketing and Advertising Used the software for: 2+ years ### "Most out of Touch Meeting Software" May 13, 2021 3.0 We only used it with a very corporate client, which made sense. It is very corporate. Pros I like the ability to call in or use the video feature. It is very simple to get your own number and give it to clients Cons It is complicated, clunky, ugly interface. This software looks very outdated and not modern. The interface is not user friendly and makes it hard to run meetings and do things you can easily do in other platforms. Review Source VR Verified Reviewer Regional Sales Manager - North America Computer Software Used the software for: 2+ years ### "Simple and reliable." December 13, 2018 5.0 We use WebEx for every business interaction and the reliability and ease of use makes it an invaluable tool for our sales team. We can easily drop dial in information into Outlook invites and customers can easily know what to do to access the private webex room. Pros So easy to use and new updates allow for even easier screen sharing and conference calls. Cons I wish that you could turn off the video chat option if that is never an option that your team would use. Review Source VR Verified Reviewer Monitoring Specialist Information Technology and Services Used the software for: 2+ years ### "Webex is great!" December 2, 2019 4.0 Pros It's powefull, and have nice features like to open a meeting to present with features as Q&A Cons If you are using this as a teacher goal, it may be great to have a more interactive feature, such as slack call. Review Source Dogukan B. Product Development Engineer Automotive Used the software for: 2+ years ### "Integration with outlook is perfect" July 18, 2019 4.0 Pros As a meeting software it is indisputable qualified and integration with Microsoft outlook is perfect. When you sent a mail you can use One Click Meeting/Schedule Meeting functions on outlook and easily webex link/meeting created at your mail according to your outlook schedule. It is perfect. Cons Nothing actually, only problem is if you have bad internet connection software is not working efficient. Review Source ET Eduardo T. Consultant Management Consulting Used the software for: 2+ years ### "WebEx is still a viable option for web conferencing" August 28, 2021 5.0 It's really useful when you need to keep the tech out of the meeting. It's easy for clients to just join in. The audio quality has always been good. It's really ideal for having 1 or 2 people manage the call and just let everybody else in. It also offers high user capacity meetings and the option to dial in for the call audio. Pros The interface is intuitive. There were UI improvements made in the last 2 months or so to improved the user experience too. I found it easy to get used to where everything was. It was easy to find and use features. It does well with screen-sharing. It works well for webinar-type gatherings or all-hands-style meetings. Cons It offers very little when it comes to collaboration. This is when comparing it to things like Microsoft Teams and Google Workspace. That said, it was not designed for collaboration in the first place. If your needs involve collaboration, working on documents together, or keeping a conversation going through side conversations, you'll have to look elsewhere. Review Source Josemaria G. Vice Director for External Affairs Used the software for: 1-2 years ### "Reliable Video Conferencing" July 20, 2018 5.0 Cisco WebEx Meeting Center is a solid, full-featured, web conferencing platform. Reliable with its video and audio quality, connection levels, chat, and presentation display format. Pros We used Cisco WebEx Meeting for a SaaS project implementation with a Global team. Our weekly meetings are done via WebEx. It was only at first setup where we had glitches. But from the second conference up to our project completion, WebEx has been very reliable in terms of Video and Audio call quality. The chat messaging was also useful when it's difficult to enter the ongoing conversation. The Web browser plugin is easy to download and install. It is fairly straightforward to use as well. Cons We use HDTVs for our meetings, and we find that the desktop app displays text in a small (sometimes unreadable) font size. WebEx comes with a lot of features that might be too overwhelming to some beginner users (e.g., more complex user settings setup). Review Source PM Pamela M. Digital Storefront Specialist Printing Used the software for: 2+ years ### "WebEx is Easy to Use and Deploy" October 9, 2020 5.0 WebEx makes it easy to train off-site customers on how to use our storefront. It's quick enough to set up that you can literally send out an invite for an impromptu meeting while on the phone, troubleshooting a customer issue. It allows us to all see the same thing at the same time. And because it's available 24/7, it makes troubleshooting remote issues that much easier. Pros I liked the ease of setup and use. It works equally well on Mac and PC. For the most part, you don't have to hunt for items, or guess how to use them. You can even use the software after not using it for 2 months, and still find what you need easily and quickly. It delivers an excellent product for the price, as well. Tiered pricing allows you to purchase only what you need. I've changed our package (up and down) several times without any issues at all. The only thing I ever called Customer Service about was billing/changing plans. Cons The only thing that sometimes stumped me was visualizing what windows were being viewed by the attendees (ie is my screen large enough for them to see? What does it look like on their end?). Reason for choosing Webex Suite I purchased a limited license for WebEx for training purposes because I had used it before and was familiar with the interface. Review Source Aman K. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Seamless virtual connection" May 31, 2022 5.0 I'm satisfied with the features offered in webex and my experience in using it has been very positive. Pros Webex is a very intuitive and easy to use tool with some amazing features like screen sharing, raising hand, video conferencing that has made my virtual meetings very efficient and productive. Cons I faced some issue with its mobile platform whereas the web based worked fine. So that's the only thing which I didn't like about it, rest all worked fine for me. Review Source VR Verified Reviewer IT Operations and Management Used the software for: 2+ years ### "Webex meeting center is the household name for online meeting platforms" June 6, 2018 4.0 Pros Reliability. Runs on a proven backend infrastructure which makes it resilient. You can integrate your peripherals like webcams and audio systems to the platform. You can easily pass presentation across attendees which give it an edge over other meeting platforms. You also have the option of dialing into meeting via phone or computer. The voice clarity of the conference is second to none also. Cons might not be user friendly for non-tech savvy users. The time it takes to setup meeting. Does not integrate with Business directory so you will need to export addresses to the platform. Takes quite some time to load the required plugins on your browser which is also a minus on the ease of use. Impact on system resources is also not negligible. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.