# Page 61 | Webex Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is Webex Suite the right Meeting solution for you? Explore 7404 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237272/Webex/reviews --- Webex Suite 4.4 (7404) [View alternatives](https://www.capterra.com/p/237272/Webex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 61 - Reviews of Webex Suite ## Showing most helpful reviews Showing 1501-1525 of 7404 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ronald S. ICT Solutions and Information Security Head Information Technology and Services Used the software for: 2+ years ### "Webex - a very good tool for team collaboration" July 13, 2023 5.0 Very good so far especially now that we get discounted promos as Cisco partner Pros Very easy to use. Integration to other collaboration tool and equipment is easy. Automation feature is a plus. Cons Can't to of any during the long time we have been using it. Reason for choosing Webex Suite Very good customer experience. Cisco Partnership Review Source Rahul K. Technical consultant Information Services Used the software for: I used a free trial ### "Industry Best meeting session tool" June 29, 2021 5.0 It has all the capabilities that an organization and users need. Pros Screen sharing in real-time, quality of voice and video quality is amazing, supports almost all os like windows mac Linux ios and android. controlling the user system on remote Cons as such, there is no limitation in the software, but yes in comparison to others it is a bit costly. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Limitation of the concurrent video sharing Review Source VR Verified Reviewer Process Optimisation Developer Financial Services Used the software for: 2+ years ### "Webex best for business meetings" December 5, 2020 5.0 Pros It's a really secure software and has a lot of features like you can record your meetings, share screen. The number of users who can join a single link is limitless so for professional big companies it's very useful. Cons It's a great tool provided by CISCO and very safe and easy to use so I don't find anything not to like about this tool. Review Source FT Fred T. Engineer Computer & Network Security Used the software for: 1-2 years ### "WebEx review" September 13, 2022 5.0 Pros Software is very user friendly and easy to use. Cons Call quality could be a bit better but I'm being very critical here Review Source Liz K. Senior Paralegal Law Practice Used the software for: 6-12 months ### "Go with another provider" March 27, 2022 3.0 My company is not happy with it; we're looking to switch. Pros It does its job as far as video conferencing. Cons Setting up meetings is meh, like it lists everything but the way to fill things out could be better and what it defaults to could be more intuitive. Setting up anything more than a baisc call is a bit confusing. Setting up hosts doesn't always work. You can't see how people RSVP to the Outlook invites. Review Source Jonathan S. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Great online collaboration tool" October 10, 2017 4.0 Pros Easy to use and anyone can leverage the tool. Intuitive functionality and features to allow for a meeting host and attendees to fully leverage the tool and it's features. Cons Special plugins and installs are required to attend a meeting or watch a recorded session. Would prefer to not have to install a special player to watch recordings. Review Source Carlos S. Sales Support Analyst Information Technology and Services Used the software for: 2+ years ### "Cisco Webex vs Others " September 17, 2019 5.0 It is great, lately I've been using Ring Central meeting and there's no comparison, Webex is better Pros I've been using Cisco Webex for almost 5 years now, at my previous job I had at least 5 meetings a week and I could say that the simple installation process is the main pro, as the invitee you just have to get download a plugin and enter your information and you are all set. For the organizer it is very user friendly, screen sharing, request for control and other features are amazing. Cons I haven't had a negative experience with Webex during this time, but I would say Microsoft is getting better with their tools (Teams 4 example) and it would be magnificent to have an instant message bundled with Webex Review Source VR Verified Reviewer Freelancer Human Resources Used the software for: 2+ years ### "The Professional Conference Calls" December 7, 2021 5.0 Smooth and professional look for luxurious business and curial opportunity like business plan presentation Pros Webex is the regular tool I use for conferences monthly and annually. The link will be provided from the admin at the head office or the regional office. It’s easily accessible from everywhere in the world if you have an internet connection. It’s very effective for online Training Modules. There are no problems with screen recording and the audio is very clear. Cons Some delay might happen due to the internet connection but it rarely happens. Review Source MB Matteo B. Software engineer Computer Software Used the software for: 1-2 years ### "Worst choice" March 13, 2022 3.0 Pros I can’t think of any pros of webex when there are better alternatives Cons Every single features is built better on other tools Review Source MB Mark B. Sr. Prog. Mgr. Power System Analysis Utilities Used the software for: 1-2 years ### "Review of Cisco Webex Meetings for Engineering Review Meetings" July 7, 2020 5.0 We use Cisco Webex for many engineering review meetings and are actually having better luck than when we used to meet in person, mainly because any person can quickly share their screen effortlessly. This makes it easy to see what's being reviewed by the audience, easier than when we used to sit in a conference room with one video cable! Pros It makes the meeting seem very close to being there in person. In fact, the ability to see who's talking and then to be able to QUICKLY share your screen with the audience makes it somewhat EASIER than meeting in person, especially for a large audience. Cons The defaults are not always understood by users and may require many extra steps to get connected to the meeting, not be muted, not have the camera working, etc. If the defaults are understood by the meeting organizer, things are so smooth it seems too easy. If not, then it can be a bit daunting at first to see what's going on and how to get connected. Review Source VR Verified Reviewer Demand Planner Construction Used the software for: 2+ years ### "Easy to use" December 6, 2019 5.0 We use this on a daily basis. We have more recently started using for video conferencing and it has worked well. Pros New functions like video calls and call with computer work great. Some folks still use the dial in features Cons Some of the quick buttons don't always work appropriately. It would be great if functionality to take control of others screens was added. Review Source VR Verified Reviewer Senior Project Manager Internet Used the software for: 6-12 months ### "Unfriendly and unintuitive conference tool" March 20, 2019 1.0 I can't say that I'm a huge expert in conference tools. In my company we used join.me and zoom, and I was quite happy with them. However, one of our clients had webex as a corporate standard, and we had to use it and it was a complete nightmare. First of all, this webex doesn't have a good browser version, you have to install some plugins and extensions on your computer. Second, even after you installed it, it won't work properly sometimes. And I know it's not just me, because my colleagues who worked with this client complained about webex a lot as well. In fact, after several unsuccessful tries we gave up and we simply dialed in from our phones. It looked a little stupid to use your phone to call to another computer, but it was way easier than to use webex. Pros Nothing. With all my tolerance, I have to say I liked absolutely nothing about this software. Cons \* It's extremely unintuitive, it's very hard to understand how it works. \* It can't work from browser, it requires some extensions to be setup. And I don't like extensions running in my browser, they consume additional memory. \* To be able to speak you need to install some voiceip plugin or something. Review Source Eva B. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "I Love Cisco Webex Meetings" December 19, 2018 5.0 My overall experience has been excellent. It has saved me driving time and the expense of driving. Likewise, the meeting experience seemed to be more "spot on" since my Quick Books Advisor jumped right into the subject matter and we worked through my issues, ended the meeting, and went back to our other duties. If I had to provide one descriptor, it would be increased efficiency. Pros I love this software because it is easy to use. I live about 17 miles from a grocery store in the Southern Appalachians so any time I have a meeting with anybody, I have to drive. However, this changed last year when my Quick Books Pro Advisor introduced me to Cisco Webex Meetings. We were able to work through some questions on my set up (I could share my screen) and resolve the issue without my driving for over an hour. Cons I have no known issues with the software based on my experience at this time. I've used it three times and it was easy to use each time. Review Source EM Elena M. Financial Analyst Banking Used the software for: 1-2 years ### "Great way to connect with teammates virtually!" May 12, 2022 4.0 My overall experience has been great! I use webex daily specially when we were working from home. Pros This software is very user friendly and it's a great way to collaborate with others at work. Cons Sometimes my call drops in the middle of a meeting for no reason and I need to reconnect Review Source KB Kristin B. Business finance analyst Wireless Used the software for: 2+ years ### "One of the Best! " September 25, 2020 5.0 Would highly recommend this product compared to say Microsoft teams or Googles meeting feature, this is a easy to use product and can’t say I have had many issues with the product at all! Pros I love this product, it’s one of the best meeting tools I have used for working with customers and corporations. I really enjoyed the feature where I had my “own room” and continued passed word. It was easier to remember and my clients saved the room and password info so there was not always a password required- it was hey jump in my room we can chat! Cons The one down feature and this could be user error- but when I downloaded the “app” or software to the desktop it doesn’t seem to open my calls from there! I always end up having to run as a download from a site links. Review Source VR Verified Reviewer Director Construction Used the software for: 2+ years ### "Looking our best...." August 6, 2022 5.0 I have had nothing but positive experiences with this product and because it is so easy to use with great features it is my go-to for my business. Pros It is so simple to use - I have many non-technical users and they are able to utilize the product with no problems at all. Cons Honestly, I have used this product for so many years and have never experienced an issue unless it was on my end i.e., internet issues. Review Source Lindsey H. Marketing & Business Development Coordinator Law Practice Used the software for: 1-2 years ### "WebEx...next" November 8, 2018 2.0 Overall, the experience has not been great. Every month (no exaggeration), we are billed and pay our standard rate on top of the expenses from that month's webinars, and every month we get a call that we "have not paid" and our service will be "shut down." We then have to fight with customer service until they realize that we have paid and turn our service back on. Basically, we're only using this software until we can find something better. Pros It gets the job done. I work for attorneys and they like to host informative webinars. It has audio and video capability, which they appreciate. Cons Where do I begin! It's clunky. The software looks like it was created in the early 2000s and has not been updated since. It glitches. I can't tell you how many times a webinar has stopped recording in the middle of a presentation or how the sound quality starts well but ends with static. It's a basic webinar software, you can't expect much. Review Source VR Verified Reviewer senior demand planner Food Production Used the software for: 2+ years ### "great virtul meeting assistance and noise free quality" April 11, 2022 5.0 great overall experience Pros ease of use with user friendly interface Cons network issues leading to lag and noise Review Source JP Jonathan P. Professor E-Learning Used the software for: 1-2 years ### "Easy to organize meetings and online classes" February 14, 2022 5.0 I've been using this app for my classes and meetings for 2 years. I just say that I prefer this app for my meetings because the interface is user-friendly and completely useful in sharing content during webinars or videoconferencing. Pros This software is the best for sharing real time content on meetings and classes for what I use most of the time. The quality of video conferences is better than another similar software. Besides, the file sharing tool is so useful and helpful when is needed to contrast your conferences. Most of the time I recommend this app to my colleagues. Cons I would like to see another interface because I think that sometimes is confusing to get the emojis' option. Just change the color or add some icons to identify in a better way those options. Review Source Joel C. Engineering Computer & Network Security Used the software for: 6-12 months ### "Quite a good tool" January 11, 2022 4.0 My overall experience is good apart from problems with wireless headphones. Pros It is the default communications tool of the company where I work, I am already used to using it. It is a very useful tool, but it does depend on other users using it. Cons As such, it's a tool that depends on the employees and the customers they deal with to use it, but it's actually quite decent and easy to use. Review Source SF Samuel F. Director of Operations Education Management Used the software for: Less than 6 months ### "First Time Socio User" January 28, 2021 5.0 All in all, socio was a great platform to use for our largest ever educational program in our organization's history! The customer support staff was great and responsive and all users enjoyed the platform. Looking forward to using it again! Pros Socio is a very user-friendly program on both the front end and back end for both users and administrators. It was very easy to add our organization's branding to everything on the platform. The live streaming service was easy to navigate and manage. They have a wide range of accessibility features to make the platform accessible to a wide variety of users. Cons I think going into our sales pitch we were under an impression that the breakout rooms feature would be an already integrated program incorporated into socio. However, we were redirected to a third party wonder.me to satisfy that need. Wonder.me is a fairly new program that has incredible potential but there is still a lot to be desired and took some time getting used to. Another piece that I wish would have been included is an included push notification or email function to send users emails who had not registered their account yet. Socio does have a registration platform however if you do your registration through your own CRM database or a third party you have to export a list and email them personally rather than having it baked all in one. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We wanted more functionality with breakout rooms. Review Source Response from Cisco February 1, 2021 Hi Samuel! It's wonderful to hear that you and your users enjoyed the platform. We thrive off of feedback as well, so rest assured that yours has been given to the Product Team. We appreciate your hard work and look forward to continuing to work with you! VR Verified Reviewer Sales Operations Coordinator Machinery Used the software for: 2+ years ### "Usable program as long as your computer is up to date" November 27, 2018 4.0 Pros We use this program on a weekly if not daily basis. It is fairly easy to use. Cons Some times when you have not used it recently you don't think to make sure all your programs are update to date to run this program, which I guess could be considered a user problem versus program. Maybe there could be an easier way to test program. Review Source Joel L. Team Lead - Ancillary Product Support Information Technology and Services Used the software for: 2+ years ### "Great meeting software that's easy to use!" January 21, 2019 5.0 Pros I use this several times a day for meetings and it's works flawlessly almost every time. It's easy to use, has great features (file sharing and recording are huge), and helps me connect with my clients. Cons The last update, while very nice functionality-wise, did cause some issues with clients connecting. That has since been fixed. Review Source VR Verified Reviewer AV Support Engineer Non-Profit Organization Management Used the software for: Less than 6 months ### "Video Conferencing, Softphone and traditional phone dialing, team chat and much more... at a cost" June 27, 2021 4.0 I didn't too much care for WebEx at first but after being forced into its ecosystem it's not too bad. The product works well and is very powerful with a steep learning curve. Pros Once the application is setup and implemented correctly, it seems to be very stable with tons of future updates coming down the line. Customer support is excellent. Cons If you work on the back end of this product or are an admin, prepare yourself. There is a lot to learn and many changes that can be made. Things can be managed on prem or cloud and the way these things are done can take a dedicated team. Review Source Marsha D. Owner and Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "I Feel Like I Am At the Meeting!" December 18, 2018 5.0 I have found my experience with Cisco Webex Meetings to e very positive, and do not hesitate to use this software for meetings. Pros This is a really useful software to feel like you are definitely in a meeting, but you are sitting in the comfort of your office without having to travel anywhere. This is especially helpful in getting up to date on new procedures or features in regards to what your speaker has planned. I love that I am able to connect in real time with the presenter(s) of the meeting via my computer or phone, and ask pertinent questions. Likewise, I am able to hear questions and answers of other web participants. Also, technical support is very friendly and professional. Cons I really do not have any cons for this software. 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