--- title: "Accu-Trax Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Accu-Trax Office Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/237279/Accu-Trax-Office/" page_type: "product" language: "en" --- # Accu-Trax Office Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Accu-Trax Office ## What is Accu-Trax Office? Accu-Trax has been proudly serving the waste industry for over 30 years. Unlike competing systems, we dont charge in order to unlock extra modules you need for your system. Instead, we aim to provide a single great product to fit your needs by actively listening to feedback from clients to deliver the best, and most advanced utility routing and billing product on the market. Accu-Trax offers a robust user friendly interface, seamless integration with our mailing and Online-Billpay services. ## What is Accu-Trax Office used for? [Waste Management](https://www.capterra.com/waste-management-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $87.5 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Accu-Trax Office?[Manage this product listing](https://www.g2.com/products/accu-trax-office/claim_requests/new?auto=true) ## Accu-Trax Office Overview Updated August 2026 AI summary Accu-Trax Office offers small and midsize businesses tools for managing utility billing and waste management processes. It supports billing and invoicing, customer management, and work order management, allowing organizations to handle essential operational tasks in one place. The software is available via cloud, web, Windows, and Android deployments, providing flexibility for diverse work environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Accu-Trax Office 5.0 (5) VS. [4.7 (27)](https://www.capterra.com/p/246148/Basestation/reviews/) Starting Price $87.5 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.7 (27) Value For Money 5.0 (4) Value For Money 4.7 (27) Customer Service 5.0 (5) Customer Service 4.9 (27) ## Accu-Trax Office alternatives [4.6 (16)](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Hauler Hero](https://www.capterra.com/p/10006624/Hauler-Hero/) [4.2 (6)](https://www.capterra.com/p/10006624/Hauler-Hero/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006624/Hauler-Hero/) [View all alternatives](https://www.capterra.com/p/237279/Accu-Trax-Office/alternatives/) ## FAQs about Accu-Trax Office Overview ### What company size and specific industries is Accu-Trax Office built for? Accu-Trax Office is designed for waste and recycling haulers, drop box providers, and landfills. The vendor description does not specify company size, so the product appears aimed at organizations in these waste management sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Accu-Trax Office? Accu-Trax Office includes customer management, customer accounts, and customer database tools for organizing client records, plus GPS, location tracking, vehicle tracking, and route management for field operations. It also offers scheduling, dispatch management, work order management, job tracking, billing and invoicing, audit trail, barcode recognition, inventory management, equipment tracking, and waste tracking. Getting Started and Support ### What training and onboarding options does Accu-Trax Office offer? Accu-Trax Office provides in-person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, group learning, written reference material, and self-paced visual walkthroughs when getting started with the product. Getting Started and Support ### What customer support options does Accu-Trax Office offer? Accu-Trax Office provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users direct help options and self-service resources for common questions, setup, and troubleshooting. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Accu-Trax Office includes **Billing & Invoicing**, which gives billing teams a clear way to create charges, issue invoices, and manage customer payment records. However, it does not include **Usage Tracking/Analytics** or **Metered Billing**. Its support for **Billing & Invoicing** helps businesses maintain accurate billing processes, improve payment visibility, and keep customer account activity organized, allowing teams to handle recurring billing tasks more efficiently. Billing & Invoicing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Work Order Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Audit Trail A record of all activities within the system, including user access, changes made, etc. Barcode Recognition The ability to identify a barcode on or within an image or packaging Commercial Properties Designed to serve commercial properties Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Accu-Trax Office 18 features ### All Features - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commercial Properties: Designed to serve commercial properties - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Equipment Tracking: Track the location of specific equipment at all times - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Residential Properties: For residential properties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Waste Disposal: Removing, discarding, recycling or destroying unwanted materials - Waste Tracking: Track and segment collected waste based on their properties - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (4) Basic $87.50 Per Feature,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL Jason L. vice-president Environmental Services ### "Best account management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2021 We have been using Accu-Trax software since the mid 80's. We tried switching to different software in 2005 but quickly realized that was a major mistake. More expensive, less features and horrible customer service. Accu-Trax is amazing. We wouldn't be able to function without it. Pros Accu-trax allows us to manage the refuse side of our business and the mobile document destruction side all in one program. The scheduling features work great for the dynamic mobile shredding customers that need different service levels at different locations with different prices. Printed forms can be customized by the user. No need to call for support just to make a form change. The mobile route software is amazing! Drivers can bill customers for extras with a simple push of a button (the office can review the charges) and a picture of the extras is recorded on the customer account so the office staff can reference if the customer disputes the charge. That feature alone creates a profit making the mobile route devices a revenue generator each month. Cons Not many cons since the staff at Accu-Trax will quickly fix any problems. Reasons for choosing Accu-Trax Office None had all the features or support we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jessy D. Admin Assistant/Dispatcher Utilities ### "Fabulous software for daily use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2021 I have been spoiled to use Accu-Trax Office. We have had many specialized fixes or requests in how our company uses the software and ATO has been amazing at meeting our needs. Pros There have been many improvements in this software over our previous that have made daily tasks much more efficient. Customer support is amazing and prompt with any issues we have found. There is enough flexibility in how a company can set up the software that enables it to be used for almost all our needs. Cons The operation is very click intensive. Many functions require multiple location clicks which seems inefficient for repeated use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 8, 2021 Jessy, thank you for the kind words and input. Client feedback is the primary means for our company to improve the product, and we will continue to do so! CF Crystal F. Manager Transportation/Trucking/Railroad ### "Intuitive software that created a positive change for our office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 23, 2021 In my 20+ year experience in software purchases for our office, the process is almost always the same: lots of hype and promises. After the conversion, support slides off a bit and sometimes you are left hanging. It is very stressful to convert to new software! I have worked with the folks at BMS Technologies/Accu-Trax through other business solutions they offer for many years and their customer support has been unmatched, so when the decision was made to start looking for new customer software, I felt pretty confident that this conversion would be different than all the others I have experienced. Throughout the entire process, they were extremely organized, detail oriented, and available any time I needed them. When we went live, they provided an entire week of a dedicated support team for our company. Since then, they have given us the same level of attention and care. This company is so different than any vendor I have ever worked with. Pros The reporting tools, roll off scheduling, intuitiveness which has created better workflow, and customer search tool have been a game changer in the functionality of our office Cons I do not have any negative things to say about this software. After 30+ years using other software, the data cleanup before conversion was painful, but that was to be expected. The Accu-Trax team supported me throughout the entire process. Alternatives considered [AMCS](https://www.capterra.com/p/81310/AMCS/) Reasons for choosing Accu-Trax Office My experience with their customer service team, the competitive pricing, and the functionality of their product were why we chose Accu-Trax over other products. Another thing that excited me about this company is their eagerness to to add more and more features. From the beginning of this project, they have encouraged me to submit any product/feature enhancements I could think of. In just 8 months since we went live, they have already developed and rolled out several of my requests. It is so refreshing to not be stuck in the box of the software we are using. This product is flexible and the development team provides regular updates with new features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jennifer T. Owner Utilities ### "Great software made by a Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2021 Everyone at every level is very helpful and been great to work with. They really know their business and make sure any questions you have are answered right away. Pros What I really liked was the ability to capture all the account information we needed. Plus how easy it is to bill and training was a breeze. Cons Haven't been disappointed with anything or anyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Office Manager Transportation/Trucking/Railroad ### "Amazing software and company to back it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2019 From the first day I called until the end of my training their team was there with me in any and every way that I needed them to be. Amazing customer service from start to finish. Pros This software is affordable and easy to use. I can customize it to my needs and use as few or as many features as I need to as my business grows. The software is hands down the best decision I ever made and the customer support team is above all the best I have ever had the pleasure to work with. I recommend this to trash haulers from 100 customers to 1,000,000! Cons The thing that I like the least is that I didn’t discover it years ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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