--- title: "PSS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PSS Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/237422/Pool-Service-Software/" page_type: "product" language: "en" --- # PSS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PSS ## What is PSS? PSS is a cloud-based pool service software that helps businesses onboard customers and manage water level on a unified platform. ## What is PSS used for? [Pool Service](https://www.capterra.com/pool-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49.5 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PSS?[Manage this product listing](https://www.g2.com/products/pool-service-software-pss/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PSS 4.3 (7) VS. [4.9 (27)](https://www.capterra.com/p/194225/Pool-Brain/reviews/) Starting Price $49.5 Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7) Ease Of Use 4.8 (232) Value For Money 3.6 (7) Value For Money 4.9 (227) Customer Service 4.3 (7) Customer Service 4.9 (224) ## PSS alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/237422/Pool-Service-Software/alternatives/) ## FAQs about PSS Overview ### What company size and specific industries is PSS built for? PSS is designed for pool service businesses, making it a fit for companies in the swimming pool maintenance and servicing sector. The vendor description does not specify a company size, so it appears aimed at pool service operations of any size that need software built for that industry. Features and Usability ### What are the key features of PSS? PSS offers work order management, job management, and technician management for service coordination, plus scheduling and maintenance scheduling. It also includes billing & invoicing, quotes/estimates, recurring invoicing, and online payments. Additional features include inventory management, service history, GPS, route optimization, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does PSS integrate with? PSS connects natively to Stripe Billing for payment and subscription management. Getting Started and Support ### What training and onboarding options does PSS offer? PSS provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and follow-up. Getting Started and Support ### What customer support options does PSS offer? PSS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed or helpfulness cannot be confirmed. ## Features AI summary Based on 270 Help Desk reviews Capterra reviewers point to the following as the top priorities when choosing pool service software: - **Service History** (**64%** of reviewers rated this feature as critical) - **Image Capture** (**70%**) - **Inspection Checklists** (**60%**) PSS supports all three of the features buyers rate most important: **Service History**, **Image Capture**, and **Inspection Checklists**. Together, these capabilities give teams a clear record of past work, make it easier to document pool conditions with photos, and keep inspections consistent across service visits, helping businesses improve accuracy, maintain service quality, and stay organized in the field. Service History 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Image Capture 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Process images and automatically scan for data Job Management 3.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks Inspection Checklists 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create checklists and to-do lists that can be marked during inspection Route Optimization 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints Maintenance Scheduling 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests PSS 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides - Communications Management: Record and track all relevant internal and external communications - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Image Capture: Process images and automatically scan for data - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile App: Access the system via a mobile application - Online Payments: Accept and process online payment transactions - Quotes/Estimates: Generate quotes or estimates for customers - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 3.6 (7) Free Trial Free Version Basic $49.50 Per Month Value for money 3.6 (7) 3.6 Based on 7 reviews ## Integrations [ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(5) 4(0) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent JC Jillian C. Office Administrator Consumer Services ### "A Reliable, Efficient Solution for Pool Service Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 I have been very pleased with this program. From onboarding to today, the team has been very responsive and supportive. Anytime I have needed to submit a support ticket, they have been quick and efficient in resolving the issue. The program itself is easy and straightforward to use. I also appreciate the guides they provide whenever new features are added or changes are made, which makes it easy to stay informed and understand updates. Overall, it has been a great experience and has made managing our business much easier. Pros I really like the map and routing features. Moving and reorganizing pools is easy and efficient. I also love the Control Center and notifications. Instead of keeping up with countless texts for service requests and work orders, everything is now managed through the software. I can check it daily to see what has been reported and what needs attention. The payment and autopay features are another big time-saver. We can keep cards on file, automatically process monthly payments, and send late notices without having to do it manually. I also love the ability to create custom attention items such as low water, locked out, chemicals only, or no poles. These are automatically communicated to customers through the visit reports, which saves us time. Most importantly, the visit reports have greatly improved our recordkeeping. The before and after photos let me see the condition of each pool, while the service history shows when it was serviced, by whom, and anything that occurred during the visit, even months later. Cons Honestly, it is difficult to find much that I dislike about the software. The main areas I would like to see improved are the route optimizer, visit history search, and announcements. The route optimizer can sometimes create an order that doesn’t seem like the most efficient route, so I would like to see that improved in the future. I would also like more advanced search options within the visit history. For example, I would like to be able to search when a pool’s filter was last cleaned without having to open each individual visit report. Lastly, I would like to be able to see a history of announcements sent and whether customers received or opened them, similar to the tracking available for invoices. We use announcements frequently, and customers occasionally claim they never received an email. Having a delivery/read history would make it much easier to verify and track these communications. Switched from [EZO EAM](https://www.capterra.com/p/124047/EZOfficeInventory/) We switched from EZPoolBiller (not EZO) because our previous software was outdated, lacked features, and was no longer being meaningfully updated. We spent a lot of time researching options to find a program that best fit our business. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Skimmer](https://www.capterra.com/p/177014/Skimmer/) [Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/) Reasons for choosing PSS I chose PSS over other brands primarily because of the team and the features they offered. We first met at the Under the Sun Expo and spoke with Gus. What stood out was that he wasn’t simply trying to sell us software. He took the time to understand how our business operates, what we needed, and what challenges we were trying to solve, then showed us how PSS could specifically fit our business. PSS also had many of the core features I was looking for, including mapping and routing, easy payment reconciliation, automated billing features, and detailed visit reports. The combination of the right features and a team that took the time to understand our business really set PSS apart from the other options we were considering. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AR Alec R. Owner Utilities ### "Great service at a great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 10/10 would highly recommend and I’ve used the other leading competitors. I have been able to save time and streamline my operations with the help of PSS. Pros The cost and all the things I’m able to do through the app. It is also really nice how easy it is to navigate it. Cons Can’t think of anything I didn’t like. If there were anything the customer service is always checking in and seeing how things are going anyways. Switched from [Skimmer](https://www.capterra.com/p/177014/Skimmer/) Started my own operation and was looking for something more affordable. I signed up for the free trial and was sold from there. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) [Skimmer](https://www.capterra.com/p/177014/Skimmer/) Reasons for choosing PSS The UI was similar to skimmers and the price is what sold me Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LJ Lijo J. Manager Real Estate ### "Best Pool Service Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 That software is simple, customizable in some areas, Good customer support can be crucial for troubleshooting and getting the most out of the software. "Their customer service team is on point, we've had a couple of tech issues fixed and at least one functionality wish granted after providing feedback." Pros Simple, customizable, and affordable. Great for tracking chemicals and managing routes. "PSS has been phenomenal." Cons Reporting features could be better. "The reporting needs a massive haul, and some others need some tweaks." Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SC Santos C. Owner Printing ### "Great Product, Even Better Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2026 I've never tried another app, but what I love most about the product is the team at Pool Service Software. They're always ready to listen. Pros I love the product a lot, and just as much, the actual team behind Pool Service Software. They're open to listening and trying new ideas to help pool service companies optimize their performance. Cons The first of the month invoicing has been a headache in the past, but for the first time in August 2026, we had a smooth transition transferring invoices from PSS to QBO. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Adam M. Vice President Construction ### "Don't judge a book by its cover." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 23, 2023 disappointed Pros What my expectations were. I was under the impression that the platform provided more than it did. Cons Not having my expectations meet. . I was under the impression that the platform provided more than it did. Reasons for choosing PSS I thought it was better than it is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Erica B. office Hospitality ### "PSS Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 20, 2023 My experience has been frustrating. Pros The integration was not easy. I do not like this program at all. Cons The program is irrelevant to my side of the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL samuel L. Repair manager Consumer Services ### "Pool service software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 16, 2023 Great app to see past service records and client info Pros Ease to see past reports and ease to see client information. Cons I do not have anything that i use with this software that can use improvement. Switched from [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) More available options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.