# Got It AI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Got It AI Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/237479/Got-It-AI/pricing

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# 

 Got It AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Got It AI

## What is Got It AI?

Got It AI is the leading AI chat solution for Zendesk support teams. Customer support teams see ticket volumes decrease by as much as 80%, increases in customers satisfaction, and more time spent on REAL customer interactions. Got It AI syncs with Zendesk and the bot can be configured in less than 30 min with no dev resources needed. It will talk through your support articles and file a ticket if necessary. Got It AI is free to start with and, due to the low setup time, no risk to try out.

## What is Got It AI used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Got It AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.got-it.ai/&name=Got It AI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Got It AI

5.0 (2)

VS.

[4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews)

Starting Price

Contact vendor

Starting Price

$0.99

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.4 (589)

Value For Money

5.0 (2)

Value For Money

4.5 (509)

Customer Service

5.0 (2)

Customer Service

4.3 (500)

## Got It AI alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[Ada](https://www.capterra.com/p/164470/Ada-Support/)

[4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/)

Starting price

$60000.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/164470/Ada-Support/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Chatbot

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Live Chat

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Natural Language Processing

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Code-free Development

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Intent Recognition

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Helps understand a user's intentions/actions

Got It AI 26 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Create and automatically send premade copy in response to customer messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Use AI to generate content in the form of text, images, videos, etc.

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

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Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (2)

5.0

Based on 2 reviews

## Integrations

[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JJ

Julien J.

Co-Founder

Sporting Goods

### "The chat tool is extremely helpful"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 4, 2021

So far so good. The team is also extremely fast at responding to our inquiries. For a small-midsized business, having someone that cares about their customers goes a long way.

Pros

It was so fast and simple to set up. Literally took 10 minutes. There's 0 maintenance either as it automatically pulls information from Zendesk.

Cons

They don't have Spanish yet... but I think that's coming soon.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BG

Brian G.

CEO

Insurance

### "Free to start and fast to stand up."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2021

Pros

The platform was easy to start & we were live in 15 minutes. We were able to recreate our FAQ page just by inputting our Zendesk link. My staff is happy that they don't have to answer repetitive tickets and can focus on higher priority customer support issues.

Cons

I'm not sure if they can integrate with anyone other than Zendesk.

Reasons for choosing Got It AI

We are a small business and we don't have technical resources. We wanted something that is simple and easy to use that could be stood up fast.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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