--- title: "VQ Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VQ Online Software - reviews, pricing plans, popular comparisons to other Business Performance Management products and more." source_url: "https://www.capterra.com/p/237480/VQ-Online/" page_type: "product" language: "en" --- # VQ Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VQ Online ## What is VQ Online? VQ Online is a web-based quality assurance platform used to improve contact center team performance. Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors. VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts. Also provides support for QA assignment and tracking. Hosted in a SOC Type II environment in N.A. An unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge. Flat rate pricing is available for larger centers. ## What is VQ Online used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VQ Online?[Manage this product listing](https://www.g2.com/products/vq-online/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VQ Online 4.7 (18) VS. [4.9 (24)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (18) Ease Of Use 4.9 (12) Value For Money 4.4 (11) Value For Money 4.8 (12) Customer Service 4.6 (13) Customer Service 4.9 (12) ## VQ Online alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) [View all alternatives](https://www.capterra.com/p/237480/VQ-Online/alternatives/) ## FAQs about VQ Online Overview ### Which roles and teams benefit most from VQ Online? VQ Online is most used by quality assurance teams, performance excellence specialists, and frontline supervisors who need to monitor service quality and improve operational consistency. QA analysts use it for evaluations and coaching, while supervisors and program managers rely on it to track team performance, identify gaps, and support continuous improvement. Answer based on 18 reviews Overview ### What company size and industries is VQ Online built for? VQ Online is built for enterprise contact centers, with 72% of reviewers from enterprise companies, and it is most common in Hospital & Health Care at 33%. It serves internal and BPO teams from 50 to 5000+ agents, with additional use in Consumer Services and Health, Wellness and Fitness at 17% each for contact center operations. Answer based on 18 reviews Features and Usability ### What are the key features of VQ Online? VQ Online offers call center management, call monitoring, and call tracking, plus multi-channel communication through chat/messaging and email management. It also includes real-time analytics, dashboards, KPI monitoring, scorecards, and reporting tools such as ad hoc reporting, trend analysis, data visualization, and benchmarking. Getting Started and Support ### What training and onboarding options does VQ Online offer? VQ Online provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group training, and documentation gives written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does VQ Online offer? VQ Online provides email/help desk, a knowledge base, phone support, and chat. With no reviewer support feedback available, support experience details such as response speed, agent helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 838 Business Performance Management reviews Capterra data shows that buyers of Business Performance Management software rank the following features as their top priorities: - **Strategic Planning** (**41%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**50%**) - **Dashboard** (**44%**) VQ Online includes **Reporting/Analytics** and **Dashboard**, giving teams visibility into performance data and a clear way to track key metrics in one place. However, it does not include **Strategic Planning**. Instead, it offers other important capabilities that reviewers also value, such as **Data Visualization** (**40%**) and **Data Import/Export** (**47%**), helping businesses work with data more effectively, share insights across systems, and make informed decisions faster. Reporting/Analytics 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Multi-Channel Communication 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Agent Interface 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Call Center Management 4.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.8 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance VQ Online 48 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multiple Scoring Models: Create multiple models or equations for generating scores - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Secure Data Storage: Securely stores data to prevent data loss or breaches - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.4 (11) Free Trial Starter Contact Vendor for Pricing It includes: - Up to 50 QA users - Unlimited number of agents & evaluations - 1 Program with 4 Channels (each with different scorecards) - Unlimited historical data Advanced Contact Vendor for Pricing It includes: - Everything included in Starter Plan plus - Up to 100 QA users - 10 additional Programs with 4 Channels each Ultra Contact Vendor for Pricing It includes: - Unlimited number of QA users - Unlimited number of Programs with 4 Channels each - QA quota management tool Value for money 4.4 (11) 4.4 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (13) 4.6 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(12) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Cory B. QA Supervisor Leisure, Travel & Tourism ### "Quota Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Pros VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. Cons API functionality within the product would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD fabian D. Quality Assurance Analyst Health, Wellness and Fitness ### "Best Platform to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 it has been a good experience since I started using VQ and I will never change this program. Pros easy to use, friendly and load very fast. Cons I think it should have more layout or give us the option to custom the profile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JE Johan E. Senior Supervisor Professional Training & Coaching ### "Verequest is simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 2, 2024 We use VQ to evaluate our agent's calls. It's very easy to use and very easy to learn. We love how simple it is. Pros I like how simple it is to evaluate our calls. Cons it looks a little bit old-styled. I would love to see some more colors in it. Switched from [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Company desition, Don't know why they changed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nicolas C. Operations Supervisor Hospital & Health Care ### "Overall a Positive Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 20, 2024 Pros The program allows to fine tune your operations. In my organization we use it for QA/QC. I enjoy that we're able to personalize the forms used for evaluating the specialists, which come into play to ensure proper development Cons The User Interface seems a little dated by today's standards; it could be freshened up a little to make it look more contemporaneous or eye-catching. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Luis Angel M. Head Leader Supervisor Telecommunications ### "VQ features and how it looks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2024 Pros I like that is easy to use and it has plenty of space for you to review the performance. Cons I feel that the interface looks old fashioned and it is not as dynamic as it could be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Maria A. Quality Analyst Hospital & Health Care ### "VQ review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 17, 2024 Is a very good experience, you can see results immediately. Pros I like the most about VQ it simple to handle and very organize how the system allow you to get the reports really quick Cons I don't like that if you need to change something on the score that you already worked on it does no allow you to correct anything . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Karla N. Quality Analyst Hospital & Health Care ### "Verequest Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 12, 2024 Pros I like the way we can organize the evaluations of different agents in a very simple way. Cons How it logs you out for a couple of minutes every once in a while. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Denisse D. Performance Excellence Analyst Hospital & Health Care ### "Verequest Tool usage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 11, 2024 Its good overall. We just need to work in some things to improve it Pros What I do like the most it's the features we can set to better evaluate our task with the calls. It's easy to use. Cons Probably there is a way we can improve in how to set up categories and add users to this tool. It has so many features we can use but need to be set up one by one same as we need to add an agent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Adriana M. Performance Excellence Analyst Consumer Services ### "Best evaluation platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 11, 2024 Pros The easy way we can share the information and evaluations results Cons Well, cannot complain, it's a complete workspace Reasons for choosing VQ Online It's better than the others and is the only one I know Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jatnnaliz R. Supervisor Hospital & Health Care ### "Verquest customer review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 11, 2024 Pros The ease of call evaluation facilitated by the notes section serves as a valuable tool for coaching and guiding your team effectively Cons An inconvenience arises during call evaluations when the system crashes, causing automatic logout and necessitating a complete restart of the process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/237480/VQ-Online/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.