# VQ Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VQ Online the right Business Performance Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237480/VQ-Online/reviews --- VQ Online 4.7 (18) [View alternatives](https://www.capterra.com/p/237480/VQ-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of VQ Online Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Johan E. Senior Supervisor Professional Training & Coaching Used the software for: 2+ years ### "Verequest is simple" July 2, 2024 5.0 We use VQ to evaluate our agent's calls. It's very easy to use and very easy to learn. We love how simple it is. Pros I like how simple it is to evaluate our calls. Cons it looks a little bit old-styled. I would love to see some more colors in it. Switched from [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Company desition, Don't know why they changed Review Source CB Cory B. QA Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Quota Management" December 10, 2024 5.0 Pros VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. Cons API functionality within the product would be beneficial. Review Source DD Denisse D. Performance Excellence Analyst Hospital & Health Care Used the software for: 6-12 months ### "Verequest Tool usage" June 11, 2024 4.0 Its good overall. We just need to work in some things to improve it Pros What I do like the most it's the features we can set to better evaluate our task with the calls. It's easy to use. Cons Probably there is a way we can improve in how to set up categories and add users to this tool. It has so many features we can use but need to be set up one by one same as we need to add an agent Review Source fD fabian D. Quality Assurance Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Best Platform to use" July 11, 2024 5.0 it has been a good experience since I started using VQ and I will never change this program. Pros easy to use, friendly and load very fast. Cons I think it should have more layout or give us the option to custom the profile. Review Source YP Yefferson P. Quality analist Consumer Services Used the software for: 1-2 years ### "Excelent program" June 11, 2024 5.0 VQ Online stands out as a top-tier solution for call monitoring and quality assurance. Its user-friendly interface, real-time monitoring capabilities, customizable reporting, advanced analytics, and seamless scalability make it a valuable asset for any organization looking to optimize its call center operations. With VQ Online, you'll gain the insights and tools needed to elevate customer service standards and drive business success. Pros If you're seeking a comprehensive solution to monitor and analyze your call center operations, look no further than VQ Online. As a call monitoring program, VQ Online offers a suite of features designed to streamline the process of assessing agent performance, enhancing customer satisfaction, and optimizing overall efficiency. Cons I love every aspect of the program Review Source KN Karla N. Quality Analyst Hospital & Health Care Used the software for: 2+ years ### "Verequest Review " June 12, 2024 5.0 Pros I like the way we can organize the evaluations of different agents in a very simple way. Cons How it logs you out for a couple of minutes every once in a while. Review Source NC Nicolas C. Operations Supervisor Hospital & Health Care Used the software for: 2+ years ### "Overall a Positive Experience" June 20, 2024 4.0 Pros The program allows to fine tune your operations. In my organization we use it for QA/QC. I enjoy that we're able to personalize the forms used for evaluating the specialists, which come into play to ensure proper development Cons The User Interface seems a little dated by today's standards; it could be freshened up a little to make it look more contemporaneous or eye-catching. Review Source NC Nick C. Performance Excellence Coordinator Hospital & Health Care Used the software for: 1-2 years ### "VQ is good and getting better" June 11, 2024 5.0 Pros Easy to download data to feed other reports Cons should allow you to download a custom report with graphs and a quick AI analysis of the findings. Review Source LÁM Luis Ángel M. Head Leader Supervisor Telecommunications Used the software for: 1-2 years ### "VQ features and how it looks" June 20, 2024 4.0 Pros I like that is easy to use and it has plenty of space for you to review the performance. Cons I feel that the interface looks old fashioned and it is not as dynamic as it could be. Review Source JR Jatnnaliz R. Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Verquest customer review " June 11, 2024 4.0 Pros The ease of call evaluation facilitated by the notes section serves as a valuable tool for coaching and guiding your team effectively Cons An inconvenience arises during call evaluations when the system crashes, causing automatic logout and necessitating a complete restart of the process. Review Source MA Maria A. Quality Analyst Hospital & Health Care Used the software for: Less than 6 months ### "VQ review " June 17, 2024 5.0 Is a very good experience, you can see results immediately. Pros I like the most about VQ it simple to handle and very organize how the system allow you to get the reports really quick Cons I don't like that if you need to change something on the score that you already worked on it does no allow you to correct anything . Review Source AE Anthony E. QA Consumer Services Used the software for: 1-2 years ### "CCD tracking" June 11, 2024 5.0 Easy to add information. And get tracks of thing you need to help the company. Pros You can get better results and administration Cons Right know is a little slow something it hard to login. Review Source SR Sandra R. Program Manager Outsourcing/Offshoring Used the software for: 2+ years ### "VQ REVIEW 2024 " June 11, 2024 5.0 It's been great overall. I highly recomment this tool for performance tracking. Pros It's easy to use. It's perfect to track performance and make evaluations. Cons It could be detailed. For example: Allow us to also upload recordings or imaged. Review Source HG Henderson G. QA Business Supplies and Equipment Used the software for: 6-12 months ### "Review of VQ" June 11, 2024 5.0 Pros Its easy to use. We have all the tools needed Cons The user design can be updated to a newer one Review Source AA Angel A. Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "VQ Customer Review" June 11, 2024 4.0 Pros I can enter evaluations easily go back and check my scores Cons it close by itself and I need to wait 5 min. Review Source AD Aliur D. Quality Analist Telecommunications Used the software for: 1-2 years ### "Verequest Review Online " June 11, 2024 5.0 It has been a great tool to properly perform the Job requested Pros The way you can easily extract the data of the job performed to create reports with it Cons That it wont let you move on with out the filters on top Review Source SP SUSANA P. QA ANALYST Health, Wellness and Fitness Used the software for: 1-2 years ### "VQ good experience" June 11, 2024 4.0 Pros Very usefull and fast program, helps to submit reports during QA shift Cons easy program to use and very faster, easy to use Review Source AM Adriana M. Performance Excellence Analyst Consumer Services Used the software for: Less than 6 months ### "Best evaluation platform" June 11, 2024 5.0 Pros The easy way we can share the information and evaluations results Cons Well, cannot complain, it's a complete workspace Reason for choosing VQ Online It's better than the others and is the only one I know Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.