# Desk365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Desk365 the right Help Desk solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237485/Desk365/reviews --- Desk365 4.9 (12) [View alternatives](https://www.capterra.com/p/237485/Desk365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Desk365 Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Siphosethu M. Business Analyst Consumer Goods Used the software for: Less than 6 months ### "Siphosethu Desk365 Review" August 8, 2023 4.0 Pros Being able to build in your own automations Cons The Reporting of desk 365 is very basically and could use a little more dynamic components Reason for choosing Desk365 The building of desk365 is all user reliant Review Source VM Vitor M. Quality Assurance Logistics and Supply Chain Used the software for: Less than 6 months ### "A very easy and complete platform!" February 28, 2024 5.0 10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them) Pros A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100% Cons Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams. Alternatives considered [Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) Reason for choosing Desk365 No ticket limits, more functions, price x value. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price and operability with Teams! Automation features and integration with microsoft tools. Review Source RG Ryan G. Advanced Clinical Applications and Analytics Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional" February 23, 2023 5.0 Most positive and seamless implementation I've ever had. Pros It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams. Cons I don't have any cons other than I wish we would have found it sooner. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Dated software, not intuitive, no O365 integration Review Source DR Derek R. Microsoft 365 Engineer Retail Used the software for: 1-2 years ### "Desk365 review" March 2, 2023 5.0 tracking issues for users Pros Ease of usability and updates are frequent. Cons the software does everything we need. Desk365 is quick on releasing updates for features. Alternatives considered [Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) Reason for choosing Desk365 Tikit did not have an updated roadmap, the interface was slow and it was more expensive. Review Source NHM Nur Hafizah M. Junior IT Executive Financial Services Used the software for: Less than 6 months ### "Easy to Use" March 10, 2023 5.0 Pros It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion. Cons Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms. Alternatives considered [Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) Reason for choosing Desk365 Affordable cost with suitable features for our company use Review Source JB Jon B. Sys Admin Automotive Used the software for: Less than 6 months ### "Desk365 - A powerful helpdesk solution" February 24, 2023 5.0 Pros I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication. Cons I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Desk365 We choose it because it was the best bang for your buck. You really do get a solid helpdesk platform compared to most in this price range. It was a no brainer. Review Source VR Verified Reviewer Asst.Manager Information Technology and Services Used the software for: Less than 6 months ### "Review for Desk365" April 21, 2023 5.0 Pros User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support. Cons Some of the features are yet to be developed. Review Source MR Michael R. Web Master Government Administration Used the software for: 6-12 months ### "Great Ticketing System" August 12, 2023 5.0 Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive. Pros The ease of use. Teams integration. Customer support. Cons There is nothing about this product I do not like. Review Source Mirko B. IT-Support / System- & Networkadministrator Oil & Energy Used the software for: Less than 6 months ### "The Helpdesksystem, everyone should know about" February 22, 2023 5.0 Pros Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory. Cons We haven't experience anything we don't like. Review Source Balaji T. Director Information Technology and Services Used the software for: Less than 6 months ### "Desk365 an apt solution in the MSP support space" September 30, 2022 5.0 Awesome. The interface is smooth. Key features are elegantly presented on the dashboard. Customer service is prompt and flexible. Pros The convenient placed dashboard makes the usage of the tool a breeze Cons Actionable reports are still work in progress Review Source LL Lonny L. IT Manager Farming Used the software for: Less than 6 months ### "Desk365 works with Teams!" March 14, 2023 5.0 Desk365 staff is very interested in feedback. Many of our suggestions have become reality. Support requests are answered and resolved very quickly. Pros Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well. Product is actively developed with new features rolling out regularly. Cons Would like to see a bit more power with Automation, however I have been told that our requests are on the roadmap. Review Source JH Jeroen H. Scientist sensortechnologie Biotechnology Used the software for: 6-12 months ### "Great support" February 26, 2023 5.0 Pros Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team. Cons The structuring of the agent groups makes it harder to use desk365 for multiple unreleated departments. Reason for choosing Desk365 The low prize and ease of setup where the original arguments Review Source Similar Products Featured