--- title: "Reecall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reecall Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/237532/Reecall/" page_type: "product" language: "en" --- # Reecall Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reecall ## What is Reecall? Automated customer service software for teams to improve information-sharing and customer support and service. Reecall provides productivity tools for managing requests and feedback, including automatic topic tags, ticket assignation and live transfer. Live calls, invoices, knowledge-base management and a no-code setup. Automate quick action suggestions, and post call feeding, monitor the team's productivity and identify top performers. ## What is Reecall used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reecall?[Manage this product listing](https://www.g2.com/products/reecall-virtual-assistant/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reecall 4.8 (18) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (18) Ease Of Use 4.6 (269) Value For Money 4.6 (14) Value For Money 4.6 (225) Customer Service 4.9 (17) Customer Service 4.7 (233) ## Reecall alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) Highest Rated [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) ## FAQs about Reecall Overview ### Which roles and teams benefit most from Reecall? Reecall is most used by customer service and success teams, operations leaders, and executives who need better visibility into client interactions. Support managers use it to review conversations and improve service quality, while product, transformation, and growth roles rely on it to identify customer needs, streamline workflows, and guide strategic decisions. Answer based on 18 reviews Overview ### What company size and industries is Reecall built for? Reecall is built for customer service, customer experience, and sales teams, mainly at small businesses, which make up 94% of reviewers. It is used most in Retail at 17%, followed by Professional Training & Coaching and Printing at 11% each, with customer service as the main use case. Answer based on 18 reviews Features and Usability ### What are the key features of Reecall? Reecall offers natural language processing, AI Copilot, and machine learning for search and automation, plus call center management features such as call routing, IVR, call recording, and queue management. It also includes CRM tools, activity dashboards, real-time analytics, alerts and notifications, and support for email, SMS, and live chat. Integrations ### Which third-party tools and platforms does Reecall integrate with? Reecall integrates with 12 third-party tools, including communication and support platforms such as 3CX, Aircall, Ringover, Freshdesk, and Zendesk Suite, plus CRM and commerce systems like HubSpot Content Hub, Pipedrive, Salesforce Sales Cloud, Shopify, WooCommerce, PrestaShop, and noCRM. Getting Started and Support ### What training and onboarding options does Reecall offer? Reecall provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Reecall offer? Reecall provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. These channels give users several ways to seek help, but no reviewer feedback is available here to describe response times, agent helpfulness, or common support frustrations. ## Features AI summary Based on 5,357 IVR reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Reecall supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer inquiries in one place, handle phone-based support operations more effectively, and stay connected with customers across channels, allowing teams to respond faster and deliver more consistent service. Support Ticket Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Call Center Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Live Chat 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Alerts/Escalation 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reecall 52 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales Teams/Organizations: Caters to sales teams - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.6 (14) ### Starting price Free trial not available Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Ringover](https://www.capterra.com/p/169627/RingOver/)[ noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(14) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Melinda S. Chef de projet transformation Computer Software ### "Efficacité " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 11, 2024 Pros Support CSM Répond à notre besoin de mise en place d'un CTI via la collection Cons Pas de facilité à utiliser un connecteur avec Salesforce Alternatives considered [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nada M. Product Owner Computer Software ### "Reecall pour une expérience Saas compléte " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 Pros Reecall est notre allié principal lorsque tous nos conseillers sont occupés en ligne ou en dehors des heures de bureau. Grâce à cette plateforme, nous récupérons rapidement les informations clients essentielles par e-mail, ce qui nous permet de diriger efficacement les demandes vers le service approprié ou de recontacter les clients. De plus, nous utilisons les scénarios de Reecall pour cibler et canaliser les réponses aux demandes. Cette approche améliore notre efficacité, garantissant un service de qualité supérieure pour nos clients finaux. En cas de besoin, un ticket Zendesk est automatiquement créé si la réponse de la FAQ ne satisfait pas le client. Cons Bien que la fluidité de la voix du robot puisse être améliorée, nous avons constaté une réactivité exemplaire de la part de l'équipe Reecall. Les quelques points d'amélioration que nous avons identifiés ont été rapidement pris en compte, certains étant déjà intégrés et d'autres en cours d'étude. Nous sommes reconnaissants envers \[caché sensible contenu\] et toute l'équipe pour leur disponibilité et leur engagement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FR Fazilah R. Responsable Printing ### "Bon rapport qualité/prix" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 3, 2023 Pros L'onboarding était rapide et l'accompagnement client est très satisfaisant. Le logiciel est assez intuitif et la prise en mains s'est déroulée sans difficulté. Cons Une demande est en cours par rapport à cela mais depuis que l'interface a été mis à jour, les nouveaux tickets et ceux clôturés sont pour le moment mélangés. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Juliet M. DG Hospitality ### "?" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 29, 2023 Difficulté d'utilisation pour nos clients car besoin du numéro de référence Pros L'IA a été efficace pour les fois où nous l'avons utilisée Cons L'intégration avec notre base de données qui a été complexe Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FC Fanny C. Customer Success Manager Retail ### "Reecall, la solution pour ne louper aucun appel!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Pros Grâce à Reecall, tous nos clients obtiennent une réponse, même lorsqu'ils nous contactent en dehors des heures d'ouverture ou lorsque tous nos agents sont occupés. Reecall traite les demandes simples, et crée des tickets pour les demandes plus complexes afin que nos agents puissent les traiter via notre plateforme de service client. L'équipe Reecall est très réactive et n'hésite pas à donner des conseils. L'intégration est simple et rapide, notamment avec notre plateforme téléphonique, Ringover. Nous sommes entièrement satisfaits de cette solution qui nous a permis de gagner en qualité de service et en productivité. Cons Afin que l'agent soit optimal, il faut prendre le temps de penser à tous les scénarios possibles, ce qui peut prendre un peu de temps. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL benjamin L. gérant Retail ### "Nous ne pourrions plus revenir en arrière" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2023 Pros Tout est utile, il suffit simplement d'identifier ses besoins et ce pour quoi on souhaite utiliser Reecall mais une fois en place c'est presque un employé supplémentaire mais jamais malade, fatigué ou de mauvaise humeur ;) Cons pour le moment je dirais peut-être l'interface du Dashboard qui, comme tous les Dashboard, se veux complète, peut être trop à mon goût. Mais c'est bien parce qu'il faut citer un point négatif que je fais cette remontée. Reasons for choosing Reecall j'ai été séduit par le concept et la personne qui m'a fait la présentation a su avoir les bons arguments. Pour finir, le suivi et le sérieux des équipes entre la première prise de contact et la validation de la proposition a été tellement remarquable, que je n'ai même pas essayé de voir ce qu'il se fait ailleurs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Thomas G. service client Sporting Goods ### "Outils Complet et accompagnement au top" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Outils Complet et accompagnement au top Cons rien de spéciale à dire, pour ma part je suis satisfait de l'outil. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Camille S. Stratégie et développement Professional Training & Coaching ### "Outil différent et différenciant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 25, 2023 Très satisfait Pros Gain de temps, optimisation des postes d'accueil et dadmin Cons Le client devrait pouvoir alimenter le machine learning avec ses mots et ses spécificités Reasons for choosing Reecall Pour gagner du temps et de la qualité dans le traitement des appels Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NP Nathan P. Service client Printing ### "Bien" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 20, 2022 Recall est très pratique dans l'ensemble Pros La facilité d'utilisation du logiciel et la possibilité de rappeler Cons La messagerie n'est pas forcément très compréhensive Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IV Ilker V. Directeur général Real Estate ### "Gain de temps garanti " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2022 Très bonne expérience !Je recommande ! Pros Gain de tempsUtilité du robotGraphiques associésPermet de recontacter tous les prospects lorsque l'appel ne peut être pris par les membres de notre équipe Cons Parfois le robot ne reconnait pas ce que dit les prospect Reasons for choosing Reecall Conseil d'une amie \[CONTENU SENSIBLE\] travaillant chez Reecall + outil utile pour notre entreprise Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/237532/Reecall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.