# Reecall Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Reecall Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/237532/Reecall/pricing

---

# 

 Reecall Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Reecall

## What is Reecall?

Automated customer service software for teams to improve information-sharing and customer support and service. Reecall provides productivity tools for managing requests and feedback, including automatic topic tags, ticket assignation and live transfer. Live calls, invoices, knowledge-base management and a no-code setup. Automate quick action suggestions, and post call feeding, monitor the team's productivity and identify top performers.

## What is Reecall used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Support](https://www.capterra.com/customer-support-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Reecall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://reecall.com/fr/&name=Reecall)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Reecall

4.8 (18)

VS.

[4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews)

Starting Price

Contact vendor

Starting Price

$0.99

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (18)

Ease Of Use

4.4 (6,027)

Value For Money

4.6 (14)

Value For Money

4.5 (5,926)

Customer Service

4.9 (17)

Customer Service

4.3 (5,723)

## Reecall alternatives

[VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/)

[4.7 (6,027)](https://www.capterra.com/p/10019949/VideoExpress/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019949/VideoExpress/)

Highest Rated

[CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[4.8 (466)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/)

Starting price

$148.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[View all alternatives](https://www.capterra.com/p/237532/Reecall/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

4.6 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Data Visualization

4.5 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Graphical representation of data

Email Management

3.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Live Chat

4.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Multi-Channel Communication

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Speech Recognition

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Train your system to interpret and transcribe voice messages

Reecall 52 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Graphical representation of data

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Caters to sales teams

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Generate personalized communications upon request to meet customer needs

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Train your system to interpret and transcribe voice messages

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Program systems that assist users with their daily administrative responsibilities

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (18)

4.4

Based on 18 reviews

## Pricing

Value for money

4.6 (14)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.6 (14)

4.6

Based on 14 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Ringover](https://www.capterra.com/p/169627/RingOver/)[

noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (17)

4.9

Based on 17 reviews

## User reviews

Overall rating

4.8

Based on 18 reviews

Filter by rating

5(14)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MS

Melinda S.

Chef de projet transformation

Computer Software

### "Efficacité "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 11, 2024

Pros

Support CSM Répond à notre besoin de mise en place d'un CTI via la collection

Cons

Pas de facilité à utiliser un connecteur avec Salesforce

Alternatives considered

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NM

Nada M.

Product Owner

Computer Software

### "Reecall pour une expérience Saas compléte "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2024

Pros

Reecall est notre allié principal lorsque tous nos conseillers sont occupés en ligne ou en dehors des heures de bureau. Grâce à cette plateforme, nous récupérons rapidement les informations clients essentielles par e-mail, ce qui nous permet de diriger efficacement les demandes vers le service approprié ou de recontacter les clients. De plus, nous utilisons les scénarios de Reecall pour cibler et canaliser les réponses aux demandes. Cette approche améliore notre efficacité, garantissant un service de qualité supérieure pour nos clients finaux. En cas de besoin, un ticket Zendesk est automatiquement créé si la réponse de la FAQ ne satisfait pas le client.

Cons

Bien que la fluidité de la voix du robot puisse être améliorée, nous avons constaté une réactivité exemplaire de la part de l'équipe Reecall. Les quelques points d'amélioration que nous avons identifiés ont été rapidement pris en compte, certains étant déjà intégrés et d'autres en cours d'étude. Nous sommes reconnaissants envers \[caché sensible contenu\] et toute l'équipe pour leur disponibilité et leur engagement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FR

Fazilah R.

Responsable

Printing

### "Bon rapport qualité/prix"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 3, 2023

Pros

L'onboarding était rapide et l'accompagnement client est très satisfaisant. Le logiciel est assez intuitif et la prise en mains s'est déroulée sans difficulté.

Cons

Une demande est en cours par rapport à cela mais depuis que l'interface a été mis à jour, les nouveaux tickets et ceux clôturés sont pour le moment mélangés.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Juliet M.

DG

Hospitality

### "?"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 29, 2023

Difficulté d'utilisation pour nos clients car besoin du numéro de référence

Pros

L'IA a été efficace pour les fois où nous l'avons utilisée

Cons

L'intégration avec notre base de données qui a été complexe

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Fanny C.

Customer Success Manager

Retail

### "Reecall, la solution pour ne louper aucun appel!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2023

Pros

Grâce à Reecall, tous nos clients obtiennent une réponse, même lorsqu'ils nous contactent en dehors des heures d'ouverture ou lorsque tous nos agents sont occupés. Reecall traite les demandes simples, et crée des tickets pour les demandes plus complexes afin que nos agents puissent les traiter via notre plateforme de service client. L'équipe Reecall est très réactive et n'hésite pas à donner des conseils. L'intégration est simple et rapide, notamment avec notre plateforme téléphonique, Ringover. Nous sommes entièrement satisfaits de cette solution qui nous a permis de gagner en qualité de service et en productivité.

Cons

Afin que l'agent soit optimal, il faut prendre le temps de penser à tous les scénarios possibles, ce qui peut prendre un peu de temps.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

benjamin l.

gérant

Retail

### "Nous ne pourrions plus revenir en arrière"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 16, 2023

Pros

Tout est utile, il suffit simplement d'identifier ses besoins et ce pour quoi on souhaite utiliser Reecall mais une fois en place c'est presque un employé supplémentaire mais jamais malade, fatigué ou de mauvaise humeur ;)

Cons

pour le moment je dirais peut-être l'interface du Dashboard qui, comme tous les Dashboard, se veux complète, peut être trop à mon goût. Mais c'est bien parce qu'il faut citer un point négatif que je fais cette remontée.

Reasons for choosing Reecall

j'ai été séduit par le concept et la personne qui m'a fait la présentation a su avoir les bons arguments. Pour finir, le suivi et le sérieux des équipes entre la première prise de contact et la validation de la proposition a été tellement remarquable, que je n'ai même pas essayé de voir ce qu'il se fait ailleurs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TG

Thomas G.

service client

Sporting Goods

### "Outils Complet et accompagnement au top"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2023

Outils Complet et accompagnement au top

Cons

rien de spéciale à dire, pour ma part je suis satisfait de l'outil.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Camille S.

Stratégie et développement

Professional Training & Coaching

### "Outil différent et différenciant"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 25, 2023

Très satisfait

Pros

Gain de temps, optimisation des postes d'accueil et dadmin

Cons

Le client devrait pouvoir alimenter le machine learning avec ses mots et ses spécificités

Reasons for choosing Reecall

Pour gagner du temps et de la qualité dans le traitement des appels

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nathan P.

Service client

Printing

### "Bien"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 20, 2022

Recall est très pratique dans l'ensemble

Pros

La facilité d'utilisation du logiciel et la possibilité de rappeler

Cons

La messagerie n'est pas forcément très compréhensive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IV

Ilker V.

Directeur général

Real Estate

### "Gain de temps garanti "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2022

Très bonne expérience !Je recommande !

Pros

Gain de tempsUtilité du robotGraphiques associésPermet de recontacter tous les prospects lorsque l'appel ne peut être pris par les membres de notre équipe

Cons

Parfois le robot ne reconnait pas ce que dit les prospect

Reasons for choosing Reecall

Conseil d'une amie \[CONTENU SENSIBLE\] travaillant chez Reecall + outil utile pour notre entreprise

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/237532/Reecall/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)