--- title: "Knowledge Management Platform WISDOM + Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knowledge Management Platform WISDOM + Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/237536/WISDOM/" page_type: "product" language: "en" --- # Knowledge Management Platform WISDOM + Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Knowledge Management Platform WISDOM + ## What is Knowledge Management Platform WISDOM +? A CUSTOMIZABLE KNOWLEDGE COMMUNITY PLATFORM With Wisdom, you can communicate directly with your customers, specific team members, set up workgroups, allocate tasks, and collaborate like never before – all from one platform. When you harness the power of advanced community engagement with Wisdom, your business benefits from reduced support costs, improved insights into customer behavior, a better experience for your customers, and increased ROI. Employees will be more efficient and satisfied. ## What is Knowledge Management Platform WISDOM + used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Community](https://www.capterra.com/community-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knowledge Management Platform WISDOM +?[Manage this product listing](https://www.g2.com/products/knowledge-management-platform-wisdom/claim_requests/new?auto=true) ## Knowledge Management Platform WISDOM + Overview Updated September 2026 AI summary Knowledge Management Platform WISDOM + supports organizations of all sizes with tools for capturing, organizing, and sharing information across teams. It offers features such as content management, discussions, permissions, reporting, and collaboration, complemented by options like workflow management, document handling, live chat, and customizable branding. WISDOM + is available on cloud, web, Mac, and Windows platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knowledge Management Platform WISDOM + 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €50 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (3,691) Value For Money 0.0 (0) Value For Money 4.5 (2,283) Customer Service 0.0 (0) Customer Service 4.6 (2,177) ## Knowledge Management Platform WISDOM + alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Knowledge Management Platform WISDOM + Overview ### What company size and specific industries is Knowledge Management Platform WISDOM + built for? Knowledge Management Platform WISDOM + is designed for SMEs and enterprise organizations with highly segmented data or distributed and remote workforces. It fits companies that want to engage employees, support collaboration, and build stronger communities with customers across sectors where information is spread across teams. Features and Usability ### What are the key features of Knowledge Management Platform WISDOM +? Knowledge Management Platform WISDOM + offers knowledge base management, content management, document management, and a content library for storing and organizing information. It also includes full text search, categorization/grouping, tagging, access controls/permissions, reporting & statistics, third-party integrations, and workflow management for content and user administration. Getting Started and Support ### What training and onboarding options does Knowledge Management Platform WISDOM + offer? Knowledge Management Platform WISDOM + provides live online training for teams getting started. This format supports guided sessions with an instructor, allowing users to review features, ask questions, and follow setup steps in real time during the onboarding process. Getting Started and Support ### What customer support options does Knowledge Management Platform WISDOM + offer? Knowledge Management Platform WISDOM + provides email/help desk, FAQ/forum, and phone support. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 4,729 Knowledge Base reviews Capterra data shows that buyers of Knowledge Management rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Knowledge Management Platform WISDOM + supports all three of the features reviewers rate highest: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, keep content current and accessible, and manage documents in one place, allowing teams to find information faster and work more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Chat/Messaging Communicate using direct chat or messages within the system Knowledge Management Platform WISDOM + 44 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Decision Making: Makes informed choices based on available data and objectives - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Multi-Language: Manage and support multiple languages - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Basic €50.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.