--- title: "HappyOrNot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HappyOrNot Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/237624/HappyOrNot/" page_type: "product" language: "en" --- # HappyOrNot Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HappyOrNot ## What is HappyOrNot? HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more. ## What is HappyOrNot used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HappyOrNot?[Manage this product listing](https://www.g2.com/products/happyornot/claim_requests/new?auto=true) ## HappyOrNot Overview Updated September 2026 AI summary HappyOrNot enables organizations of all sizes to gather and analyze customer feedback through surveys, sentiment analysis, and multi-channel data collection. Covering customer experience, satisfaction, and 360-degree feedback, it offers tools for real-time analytics, reporting, and customizable branding. Deployment options include cloud and mobile platforms, with features such as API access, customer segmentation, and social media integration. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HappyOrNot 4.9 (18) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (18) Ease Of Use 4.6 (2,902) Value For Money 4.4 (16) Value For Money 4.4 (2,333) Customer Service 4.9 (17) Customer Service 4.3 (2,161) ## HappyOrNot alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [Questback](https://www.capterra.com/p/275590/Questback/) [4.7 (56)](https://www.capterra.com/p/275590/Questback/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275590/Questback/) [View all alternatives](https://www.capterra.com/p/237624/HappyOrNot/alternatives/) ## FAQs about HappyOrNot Overview ### Which roles and teams benefit most from HappyOrNot? HappyOrNot is most used by customer experience, insights, and service operations teams that track satisfaction, identify pain points, and improve service delivery. Hospitality and workplace leaders use it to monitor on-site experiences, while directors and executives rely on feedback dashboards to guide performance, staffing, and business improvement decisions. Answer based on 18 reviews Overview ### What company size and industries is HappyOrNot built for? HappyOrNot is for organizations that treat customer satisfaction as strategically central, with 78% of reviewers from enterprises and Airlines/Aviation and Retail tied as the top industries at 17% each. It also appears in Facilities Services at 11%, and is most commonly used for customer satisfaction tracking. Answer based on 18 reviews Features and Usability ### What are the key features of HappyOrNot? HappyOrNot offers anonymous feedback, pulse surveys, and NPS survey structure for collecting customer and employee input. It also includes real-time analytics, dashboards, and reporting tools, plus benchmarking, sentiment analysis, customizable questions, multi-channel data collection, and third-party integrations for feedback management. Integrations ### Which third-party tools and platforms does HappyOrNot integrate with? HappyOrNot integrates with Microsoft Power BI for reporting and back-office analytics. The catalog data provided here confirms this integration, and the reviewer mention also points to Power BI as the connected platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does HappyOrNot offer? HappyOrNot provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does HappyOrNot offer? HappyOrNot offers email/help desk support, an FAQ/forum, and a knowledge base. These channels give users direct contact and self-service help for common questions. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times or helpfulness. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) HappyOrNot supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track satisfaction trends, and turn feedback into clearer decisions, allowing teams to improve customer experiences with more confidence. Feedback Management 4.9 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Forms 3.8 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Fields 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Survey/Poll Management 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Create and administer polls and surveys HappyOrNot 49 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.4 (16) ### Starting price Free trial not available Value for money 4.4 (16) 4.4 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(16) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jarkko K. Team manager Retail ### "Happy or Not" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2024 Pros Easy to use, intuitive, realtime feedback and good support. Cons No complaints so far. App is working every day without problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Chris B. Research & Insight Analyst Airlines/Aviation ### "Great platform for quickly capturing live customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2023 Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst. Pros HappyOrNot provided us with a quick and simple method of capturing feedback from our operational areas. We were able to generate lots of responses and provide actionable insight to colleagues looking at making business improvements. Cons The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on. Other than that everything was extremely useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RO Roy O. Deputy Managing Director Airlines/Aviation ### "Very helpful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2023 Very happy with the service Pros It allows us to monitor customer experience. Ensure cleanliness in the terminal and ensure food and beverage providers are offering a high end service. Cons Kids sometimes play with the buttons but little the company can do about this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Harriet T. Customer Research Analyst Transportation/Trucking/Railroad ### "Very happy with HappyOrNot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 19, 2023 Pros This product is very intuitive and easy to use which allows all employees to easily access real-time customer satisfaction data on the dashboard - this provides in-the-moment insights to a range of different departments and job roles, helping to shape decision-making. The HoN team are very responsive and \[sensitive content hidden\] always goes above and beyond to find solutions / answers to our questions and offers support, which is really appreciated. It is really useful to be able to monitor trends over time which also allows us to identify the key pain points in the customer experience and at what point they are most likely to occur e.g. day of the week, time of the day, etc. We are looking forward to seeing any future developments! Cons It would be great to be able to allow multiple choice answers on the "highlights" and "pain points" follow up questions. Having the option to edit the final open-ended question wording would also be a useful addition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Julija N. Account Operations Performance Lead Facilities Services ### "Professional Company With a Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing! Pros I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking. Cons It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system. Reasons for choosing HappyOrNot / Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CM Charlotte M. Associate Information Technology and Services ### "Local customer satisfaction visibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2023 Fantastic service from sales through to CSM. Very grateful for all the support helping us to adopt the new system in commissioning and use.We did have shipping issues to the UK (caused by the courier) but HappyorNot team were very helpful in resolving the issues. Pros It is great to have different device options such as button vs touchscreen depending on the data required.With a global organisation it enables local teams to use the device and data locally to support their operation. Cons It might be asking the impossible... but we seem to be getting higher rates of response on the button device, but we do value the follow on selection options the touch screen devices provide. Is there a button device with maybe three follow on options that could also be on buttons?!? Reasons for choosing HappyOrNot We were aware of large customers already using the devices and for a number of years. Supporting by the initial sales call, it was evident that this was a great product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Ada O. Service Excellence Manager Higher Education ### "Happy or Not " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 We are getting a high response rate from the portals which provides us with information that we can use to improve service provision. I also like the pain points and highlights feature. Pros Portals can be moved very easily which is useful when we want to relocate a portal to a different area. The features also make it quite user friendly and we have received a lot of feedback as a result. Cons The PDF reports could be of better quality Reasons for choosing HappyOrNot Email surveys were getting very low response rates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lynda C. Head of Customer Experience and Events Education Management ### "Service is second to none" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2023 My experience has been incredibly positive, \[sensitive content hidden\] has provided support when I have needed it, quickly and efficiently and where the question has been forwarded to technical, this team also responded quickly. Overall excellent customer care. Pros The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this. In addition to this I like the simplistic approach to the questions. Cons I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this. Happy or Not provide an additional option to alert when a student isn't happy and also the ability for the student to leave their contact detail enabling to the team to respond. So all good in the end! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Antonela B. Workplace Experience Partner Computer Games ### "Highly recommendable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2023 We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees. So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement Pros The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds. Effortless way of taking data Cons Ihave no complaints at the moment, everything seems to be working fine for us Reasons for choosing HappyOrNot n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Scott Lee H. Voice of the Customer Manager Banking ### "HappyOrNot? I'm certainly Happy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2023 This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to \[sensitive content hidden\], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship. Pros The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience. Cons I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/237624/HappyOrNot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.