# Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kenko the right Fitness solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237636/Bookee/reviews --- Kenko 4.5 (65) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Kenko Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app).“ November 5, 2025 JL Joseph L CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction.“ November 12, 2025 VG Victoria G ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Like I've stated before, they accommodate to our schedule, listened to what we wanted the website look like and delivered.“ April 24, 2026 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider ->“ November 5, 2025 JL Joseph L CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory.“ November 12, 2025 CM Cindy M OwnerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on.“ June 12, 2025 CC Christie C Co-FounderConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider.“ September 4, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership!“ November 5, 2025 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sandeep B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful to Kenko and their Exceptional Team" January 18, 2025 5.0 Kenko has been a game-changer for my studio. The platform is intuitive, user-friendly and packed with features that make managing class schedules, client bookings, and payments so much easier. I was assigned \[sensitive content hidden\], as a point person to help me through the onboarding and set up and she made the whole process an absolute pleasure. From start to finish, \[sensitive content hidden\] demonstrated exceptional knowledge, patience, and professionalism. If you’re considering Kenko, go for it—it’s been one of the best decisions I’ve made for my studio. And if you’re lucky enough to have \[sensitive content hidden\] assist you, you’re in the best hands! Pros I appreciate that I was assigned a specific team member to work with me through the whole onboarding process. \[sensitive content hidden\] made everything so much easier and the fact that we could build a rapport helped make everything move more smoothly. Cons The onboarding was quite a long process and the videos were not nearly as useful as the meetings with my contact person, \[sensitive content hidden\]. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko I found the Kenko system much easier and more intuitive to use, for both customers and admins. Review Source MP Makkenzze P. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank You \[sensitive content hidden\] !" January 13, 2025 5.0 It has been great! I wouldn't of been able to do it without \[sensitive content hidden\] and I am so so grateful to have had her for my onboarding! Can I keep her as my main point of contact?! :) Pros I have really enjoyed the support you provide for onboarding. \[sensitive content hidden\] was great and i hope everyone gets someone like her to onboard them. When seeking a booking system, support was very important! The system is intuitive and easy to navigate and which makes the stress of learning a new program substantially less. I am overall very impressed with the CRM. Cons The onboarding videos that help you walk through step by step will often times be a white blank screen when you open it. I also would like to be able to pop out the videos so i can navigate the system at the same time. You get this in onboarding with your coach, but i would of liked to be able to work through everything on my own first with a little more ease. Additionally Revenue Splitting and reporting is definitely needed. A lot of the local yoga studios and fitness facilities provide a revenue split for payroll and to stay competitive, I would like to do the same. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko A have heard so many complaints about them in the industry. Many of the yoga studio's feel they need to use mindbody, but I wanted a system i didnt complain about and I like so far how Kenko works for our studio. Review Source JL Joseph L. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Extremely Disappointing Experience with Kenko" November 12, 2025 1.0 I rarely leave negative reviews, but my experience with Kenko was by far one of the worst I’ve had with any software company. Despite the sleek marketing, their platform is nowhere near as evolved or intuitive as they claim. The software is currently undergoing what seems to be a complete reconstruction — features are being redesigned, removed, or half-functional. Many tools feel redundant and poorly integrated, and essential settings are buried under multiple layers of menus, forcing you to dig endlessly just to make simple changes. Their onboarding process is a nightmare — drawn out, confusing, and seemingly designed to waste your time. It took weeks to even get close to a usable setup, and by that point, it felt more suspicious than professional. What truly pushed me over the edge was their billing practice. I signed up for what they advertised as a free account, but I was unexpectedly charged without authorization. I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction. Overall, Kenko is not ready for prime time. Between the clunky software, misleading practices, and nonexistent customer support, I would strongly advise anyone to stay away until they get their act together. Pros At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory. Unfortunately, that initial impression didn’t hold up once I started using it — the tools weren’t as functional or streamlined as they appeared. Cons The software feels unfinished and far less advanced than advertised. Many features are redundant, poorly organized, and hidden behind multiple menus. The onboarding process was overly long and unproductive, and I was unexpectedly charged despite signing up for what was supposed to be a free account. The lack of response from their support team made the whole experience extremely frustrating. Review Source MM Mike M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with the switch to Kenko" February 20, 2025 5.0 Great. As I get more used to the software and am able to fully take advantage of it, as well as the dedicated monthly support calls, this will be a game changer. Pros I love the people! The onboarding was great. It's nice to work with a company whose people genuinely care about your success. Cons Like any new company, there are some kinks. However, the staff is nimble and fixes get addressed quickly. So, that's a pro. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/) Reason for choosing Kenko It just seemed like the best fit for my business. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Too much nickel and timing going on and customer service was not as good as it used to be. Review Source ER Elcin R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "If you are thinking about switching platforms to KENKO- do it " December 13, 2024 5.0 Amazing. I’m looking forward to realizing all the benefits of this new platform. I already feel like it’s taken my small studio to the next level. Pros Vidi was so amazing! She was patient and thorough in explaining features and never flustered if I asked too many questions! Very professional and knowledgeable. Cons Not sure there is anything I didn’t like Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) Reason for choosing Kenko Various reasons. Cost, ease of use and mostly my branded app Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Not user friendly & expensive for what you receive Review Source CM Cindy M. Owner Education Management Used the software for: 6-12 months ### "Good but not great" June 12, 2025 3.0 Good but considering changing platforms. Recently met with Kenko and they continue to evolve but I don't think they are the best for an educational institute. Pros I like the ease of use and being able to build out our schedule of classes and courses but it has some hiccups. Cons I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on. My customers have difficulty setting up a "child account" under their parent account so it makes it confusing when signing up more than one child. Customers can also only sign up for only 1 course and that doesn't match our business model Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Kenko convenience at the time but we will be switching to Sawyer, I feel it's a better fit for education centers. Review Source DD Danielle D. Pilates Instructor and Studio Owner Facilities Services Used the software for: Less than 6 months ### "Great experience with Vidi" February 11, 2025 5.0 Pros Branded app and the waitlist feature. Also the fact that I have somebody to work on marketing with once my app goes live. Cons How long the setup takes before the app goes live Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I didn’t have my own branded app and I was not happy with the way they were managing my account. Review Source SJ Samaira J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best emerging software in this field" August 6, 2024 5.0 Pros They value customer experience a lot, which prevents them from becoming a feature factory and build features that are actually the best present as of now in the market. The team is helpful, great support and people from the team get on a call with me at times to discuss my experience. Overall, 10/10 experience. Cons I had requested for the CRM to be compatible on other devices and this problem has been solved recently too, so nothing as of yet. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Kenko Price and feature graph seemed the best with book Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) They became a feature factory with absolute trash support Review Source AS Andrea S. Founder Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee is a game changer " July 28, 2024 5.0 It has been a great experience. Jay was so helpful during the onboarding process. I’m beyond happy I decided to implement Bookee into my company. Pros The ease of the system for me and my customers Cons The CRM is not available on my phone and it would be helpful in a pinch Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The price and the quick onboarding process Switched from [Baseline](https://www.capterra.com/p/10012768/StatStak/) It was impossible to see when someone booked or cancelled a class. Worse than that, I had no idea when someone joined my studio. It wasn’t entirely their fault because the system was set-up for baseball cage reservations. Review Source VR Verified Reviewer Osteoapth Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee for healthcatr" November 22, 2023 4.0 Pros Photos of patients are good, the interface looks nice, the best part is the app from a patients point of view Cons Unable to clinic on a patient and click rebook, I have to go throughout the whole manual process every time Switched from [Halaxia](https://www.capterra.com/p/233501/Halaxia/) boss wanted to switch, I like this anemone Review Source SD Sara D. Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee review " November 21, 2023 4.0 I love how people can book anything they want but their are issues with peoples memberships sometimes and I hate that I can’t run the proper daily reports and we also don’t have a QR code for gym check in still. Pros Being able to have clients book for multiple services Cons Not able to run proper sales reports or assign commision Switched from [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Being able to book universally was what was most important Review Source SL Séléna L. Owner Sports Used the software for: Less than 6 months ### "\[sensitive content hidden} is amazing " February 10, 2025 5.0 Great , was easy and fast . Great support Pros \[sensitive content hidden} !! She was amazing and patient with us Cons Différence between premium and normal package Review Source JE Jessica E. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best customizable software for my studio" December 18, 2023 5.0 Pros The support you get at Bookee is top notch- They have answered every question I have come up with even from the 1st sales call. They also have different service options so I know the current needs of my start up business are being met and I also know I can add on as my studio grows. Many clients have said they love how easy it is to book a class. My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is. Cons I have not experienced anything I don't like about this product Review Source JC Jeremy C. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Has Been a Great Software for Us" December 18, 2023 5.0 From using multiple Gym CRMs, this one has been the easiest and most convenient one to use. Pros The ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it. Cons The bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users. Review Source CH Chong H. Instructor Sports Used the software for: 1-2 years ### "Really recommend Bookee!" November 17, 2023 5.0 Pros Bookee quality is consistently outstanding, exceeding my expectations every time Cons mobile app sometime has bug. I sometimes need to delete and restart the app Review Source SH Samuel H. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product that I use daily!" November 21, 2023 3.0 Pros Simple to use, very easy to personalise for our clinics usage needs Cons Can be glitchy and crash often. Some clients are unable to cancel out of our classes. Review Source SH Siler H. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Go-To Platform for Scheduling" August 3, 2023 5.0 Pros Online booking and scheduling, calendar integration. Cons Hard to find a con. All of my business needs are met. Review Source EG Elena G. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Personal Trainer's Review" December 21, 2023 3.0 Pros Very easy to navigate! Searching for clients and popping them into my schedule is super easy Cons Having to manually put in floor hours is a bit tedious. It would be awesome if there was an option to put in multiple floor hours at once rather than individually. It can also take an awful long time to load Review Source PS Penny S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Good alternative to mindbody" February 22, 2023 5.0 The team had brookie is a pleasure to deal with, and the software is working for us. Pros Excellent customer service. Also very customizable for my business. Cons A few small features are missing, such as the ability to make notes on appointments, but the staff listens and is working on altering the software to best to our needs Review Source CM Casey M. Founder/ Lead Developer Sports Used the software for: Less than 6 months ### "Great Software" January 25, 2023 5.0 Pros It stays on our website and doesnt redirect traffic. Cons Nothing. This software met all of our needs. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source TD Tobin D. Trainer Instructor Sports Used the software for: 6-12 months ### "reveiw bookee" November 21, 2023 5.0 Pros Convenience for us as instructors and trainers and real time data Cons students not using it - harder to manage and know how many coming to class Review Source AV Andrei V. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible experience -> on paper they have all the features, the execution is BUGGY at every step and is losing us money and time" November 5, 2025 1.0 Worst thing ever. On paper, they have all the features. Sales was great, onboarding was nice, people we interact with are nice, our success manager is nice. Product management and development -> as a previous product manager, never had a product experience so bad. Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider -> I'd rather go through the hassle of migrating again than go through bad product crises every 1-2 weeks (and it's been like that for a few months now, since we switched over). Pros Sales was a great experience. On paper, they have great features, similar to momence and other competitors, at a considerably better price. Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app). Cons Bugs everywhere -> let me tell you about some of the bugs we faced, and especially how they cost us a lot of money and time. I have never experienced such a bad product experience. I will completely ignore the small bugs, but letting you know what we faced in a only a few months that led to money and time wasted. 1. Recurring payments not being completed not working. We noticed after a period that some customers were having their memberships renewed, without any payment even being attempted. Literally they allowed us to not have any visibility of any missed payment, and they allowed our customers to keep coming to class without their automatic payment being completed. We spent weeks working this out with them, use cases, examining different bugs as part of this, thought it's fixed, whoops -> appears again. Nobody tells us, we somehow notice we're missing payments! 2. Discount codes created to only work for the first month of a recurring membership -> the discount is applied not only in the first month, but then again applied in the second month! We raise this as a bug, they say they are working on it. One month later, discount is applied AGAIN. Absolutely horrible, applying discounts to out clients when there should be no discount, month after month, with a useless team. 3. We noticed people with expired memberships were still allowed to book classes AFTER their expiry date. Literally allowing people to come for free, leading to us losing money. 4. Their teacher pay feature is full of bugs -> if you use it, great chance you'll be losing money Not to mention some key features were designed by people with no knowledge of how studios work. The key product in any studio is a recurring membership. Imagine this is a monthly recurring. Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership! So imagine my membership is renewing tomorrow -> literally doesn't allow our loyal customers to book classes in a few days, and you have to wait for the renewal to first happen. What?! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Kenko Chose Kenko over momence due to price and due to the fact they had an integrated website builder - wish I picked momence. Switched from [Momoyoga](https://www.capterra.com/p/155546/Momoyoga/) Was looking for something with more features, especially the automated email journeys, as we were growing a lot. Review Source KK Kara K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Liked it at first + now really enjoy it! " May 16, 2025 4.0 It's been great! It's been getting better every year. The customer service has been spotty at times, but now I have an account manager that is very responsive. I like the software and it's easy for my customers when they use the app. I love the journeys, but would never be able to figure that out without kenko's support. Pros It's pretty easy to navigate once you are trained. I like having someone that I can email or book a time to have a zoom call with to talk through problems I'm dealing with. Feels like kenko employees are trying to make it better + more user friendly all the time. They ask what we want + implement. Cons I've been using it for over two years and early on there were a lot of problems that were frustrating, but I've seen so many improvements that these can now be overlooked. It is frustrating to enter a customers name and the search result doesn't come up. You have to use lowercase or uppercase depending on how they set up their account. Pulling reports can be difficult to navigate, too. I don't like how it integrates into my website because my clients book through my site a lot and they don't know how to cancel their bookings. That could be better for sure. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The cost was lower + I heard it was difficult to navigate Review Source MF Morgan F. Owner Sports Used the software for: 6-12 months ### "Yikes. Not good at all. " September 4, 2025 1.0 Pretty terrible. I would never recommend this company to another. The 12 month contract is pretty gross too. If you’re delivering on the services claimed, then you don’t have the right to hold someone in a contractual agreement. Pros I did appreciate that they handled the data migration from our old CRM in the beginning of our transfer to Kenko. Cons There’s countless things Kenko lacks that are seemingly very obvious. Like for one, they claimed to have an inbox for customers to directly correspond with us when, in fact, it’s a forwarding service from your regular email which at that point, why not just use your email. It’s also disgustingly overpriced for what you’re getting. You can’t get immediate help with issues because they don’t have a help line. You have to email them and they get back to you when they can. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) We’re actually going back to Wix after the terrible experience with Kenko. We actually loved Wix but they had one client billing issue and it’s since been resolved. We should’ve just been more patient and not switched. Review Source MJ Matthew J. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking software and easy process to setup." January 23, 2026 5.0 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.