--- title: "Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kenko the right Fitness solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/237636/Bookee/reviews/" page_type: "reviews" language: "en" --- Kenko 4.5 (77) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Kenko Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews FM Flaminia M Co-funder and Studio Manager, sometimes TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “A reliable and well-rounded CRM that has genuinely supported our studio's growth, backed by strong industry knowledge and a responsive team. As they continue to expand into new markets like Italy, addressing localization needs alongside greater customization flexibility and more proactive bug management will take this platform from very good to truly exceptional for boutique fitness studios worldwide“ June 16, 2026 JL Joseph L CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction.“ November 12, 2025 dana O Owner-operatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I had to do a lot of the backend setup with my integrations, like Stripe, Zoom, and Google Workspace, but it's worth it, and the same with other providers.“ May 12, 2026 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider ->“ November 5, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app).“ November 5, 2025 CM Cindy M OwnerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on.“ June 12, 2025 FM Flaminia M Co-funder and Studio Manager, sometimes TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “From a usability standpoint, the interface is intuitive and easy to navigate, and we've received a great deal of positive feedback from our clients on the app's aesthetics — always a plus in the boutique fitness space.“ June 16, 2026 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership!“ November 5, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Noé R. Founder and Headcoach Sports Used the software for: Less than 6 months ### "PAU experience with Kenko AI " February 11, 2025 5.0 My experience with Kenko as a booking tool has been excellent, providing the essential features I needed to efficiently set up and manage my business operations. Pros How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur. Cons Honestly, for me, it has just been a very uplifting experience. Review Source MJ Matthew J. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking software and easy process to setup." January 23, 2026 5.0 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Review Source JL Joseph L. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Extremely Disappointing Experience with Kenko" November 12, 2025 1.0 I rarely leave negative reviews, but my experience with Kenko was by far one of the worst I’ve had with any software company. Despite the sleek marketing, their platform is nowhere near as evolved or intuitive as they claim. The software is currently undergoing what seems to be a complete reconstruction — features are being redesigned, removed, or half-functional. Many tools feel redundant and poorly integrated, and essential settings are buried under multiple layers of menus, forcing you to dig endlessly just to make simple changes. Their onboarding process is a nightmare — drawn out, confusing, and seemingly designed to waste your time. It took weeks to even get close to a usable setup, and by that point, it felt more suspicious than professional. What truly pushed me over the edge was their billing practice. I signed up for what they advertised as a free account, but I was unexpectedly charged without authorization. I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction. Overall, Kenko is not ready for prime time. Between the clunky software, misleading practices, and nonexistent customer support, I would strongly advise anyone to stay away until they get their act together. Pros At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory. Unfortunately, that initial impression didn’t hold up once I started using it — the tools weren’t as functional or streamlined as they appeared. Cons The software feels unfinished and far less advanced than advertised. Many features are redundant, poorly organized, and hidden behind multiple menus. The onboarding process was overly long and unproductive, and I was unexpectedly charged despite signing up for what was supposed to be a free account. The lack of response from their support team made the whole experience extremely frustrating. Review Source AG Amber G. Pilates Mobility coach Sports Used the software for: 6-12 months ### "Best at Marketing" April 28, 2026 5.0 Overall experience is great ! The marketing for my business has been a game changer ! I am seeing a big difference in the amount of people coming to the studio Pros They are always on top of everything when needed. Any issue I have they fix it quickly. I highly recommend. Cons The only thing is having a few glitches in the app. Other than that Kenko is amazing !! They make sure to stay on top of whatever is needed Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They were bad. They don’t care anout their clients. Review Source KK Kara K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Liked it at first + now really enjoy it! " May 16, 2025 4.0 It's been great! It's been getting better every year. The customer service has been spotty at times, but now I have an account manager that is very responsive. I like the software and it's easy for my customers when they use the app. I love the journeys, but would never be able to figure that out without kenko's support. Pros It's pretty easy to navigate once you are trained. I like having someone that I can email or book a time to have a zoom call with to talk through problems I'm dealing with. Feels like kenko employees are trying to make it better + more user friendly all the time. They ask what we want + implement. Cons I've been using it for over two years and early on there were a lot of problems that were frustrating, but I've seen so many improvements that these can now be overlooked. It is frustrating to enter a customers name and the search result doesn't come up. You have to use lowercase or uppercase depending on how they set up their account. Pulling reports can be difficult to navigate, too. I don't like how it integrates into my website because my clients book through my site a lot and they don't know how to cancel their bookings. That could be better for sure. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The cost was lower + I heard it was difficult to navigate Review Source MF Morgan F. Owner Sports Used the software for: 6-12 months ### "Yikes. Not good at all. " September 4, 2025 1.0 Pretty terrible. I would never recommend this company to another. The 12 month contract is pretty gross too. If you’re delivering on the services claimed, then you don’t have the right to hold someone in a contractual agreement. Pros I did appreciate that they handled the data migration from our old CRM in the beginning of our transfer to Kenko. Cons There’s countless things Kenko lacks that are seemingly very obvious. Like for one, they claimed to have an inbox for customers to directly correspond with us when, in fact, it’s a forwarding service from your regular email which at that point, why not just use your email. It’s also disgustingly overpriced for what you’re getting. You can’t get immediate help with issues because they don’t have a help line. You have to email them and they get back to you when they can. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) We’re actually going back to Wix after the terrible experience with Kenko. We actually loved Wix but they had one client billing issue and it’s since been resolved. We should’ve just been more patient and not switched. Review Source VR Verified Reviewer Co-Founder Consumer Services Used the software for: Less than 6 months ### "Get rid of your bad fitness software, Kenko is worth it!!" September 4, 2025 5.0 Pros The user interface, both for the business and clients, is so seamless and user friendly. Everything is simple but very modern and stylish. The ease of use creates a low barrier to entry for clients to see our classes, make a purchase, and book their spot. We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider. Cons So far, there's nothing we don't like! We are looking forward to new features launching in the future that we think could make our experience, and other studios experience, even better! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Kenko Kenko just had certain features that the others lacked. Or even features they all shared, Kenko was just doing them better. The open roadmap was really a selling point for us. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Horrible software - bad user interface, little to no quality customer service or account management, overpriced and so many hidden fees. Review Source Stephen B. Administrator Sports Used the software for: Less than 6 months ### "Kenko - Deceptive Business Practices" January 8, 2025 1.0 Terrible. I would run as fast as possible away from this company. Pros Initally, everything looked great, it seemed like a good fit for our business Cons But after signing the contract, and seeing they used misleading verbiage regarding cancellation in their Terms and Conditions, everything went downhill. We used them for one month, didnt even get past the onboading, and they refused to release us from the contract, even though they stated 30 day notice to cancel (not edited). Very shady business practices. They offered to waive the subscription fee, but we would be locked into a business with a non compete, and have our clientele have to experience their business practices. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We thought, based on their website, it would be more in depth, the marketing would be easier, and the monthly payments would be simple. We were wrong, and mislead Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We thought it would be easier to manage than Teamsnap. Teamsnap has way better customer service, an easier navigation platform, and the fees are way lower. Review Source VG Victoria G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Google Business" April 24, 2026 5.0 We've had a very great experience, the transition has been smooth and quick. Like I've stated before, they accommodate to our schedule, listened to what we wanted the website look like and delivered. Pros They are quick and made the process easy for us to transition into. They also made out website very pretty. Cons Time difference, I wish we were on the same time zone just to make some things easier. But they do always respond in a timely manner and they always accommodate to our schedule. Review Source RI Regina I. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "CRM Review " April 21, 2026 5.0 Overall, a great experience. The team genuinely cares about doing what’s best for the studio and is clearly invested in your success. They’re easy to reach, responsive, and always willing to find a solution when something comes up. Pros Our onboarding experience with Kenko was genuinely seamless from start to finish. The setup process was incredibly intuitive, and the support team made everything feel organized, efficient, and stress-free. We were able to get fully up and running without any confusion, which is rare when transitioning systems. We also want to highlight how helpful the team was throughout the process. \[sensitive content hidden\] were amazing to work with—extremely knowledgeable, responsive, and genuinely invested in making sure we felt confident every step of the way. AB was also a great addition to the experience and added even more value with their support and insights. Cons None, overall an easy onboarding. With any issue the team is easy to reach out to and get a better understanding of the issue and find a resolution. Review Source JK John K. Designer Design Used the software for: 6-12 months ### "The platform is continuously improving and the customer support is incredible." February 4, 2023 4.0 Bookee has been mission-critical for my client's business and has not disappointed. While the software is great, the best feature is the incredible customer support. We've had a dedicated project manager from the start to help us get started and they've followed through with support and advice every step of the way—not just at the beginning. Their team is always very responsive, and moreover, have shown dedication to continuously improve the product. In just a few months they've rolled out a number of new or improved features with many more scheduled. Easily the most personalized, engaged, and effective customer support team I've seen for a SaaS product. Thank you! Pros As a designer and developer, the software was easy to integrate with our Webflow project. I used this for a business that required clients to be able to book multiple service types with different instructors at different locations. I'd had no experience with this type of integration and the setup was very straightforward. I'm in the Bookee dashboard on a daily basis and the backend UI is a pleasure to use. Cons While there are are a few customization options for the front end, I would love to see more flexibility with customizing the front end user experience/design. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The setup seemed more manageable and flexible, especially as we still had a number of unknown variables for the business at the outset. The price was much cheaper, and the feature set on their website was clear and robust. Review Source CP Colten P. Owner/manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Bookee is awesome" August 9, 2023 5.0 Pros I like that they are very flexible with the needs of the clients and constantly updating and making their product better. Cons I can’t think of anything that I don’t like about the program Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY was getting too expensive and promoting our competitors inside their app. Review Source DD Dana D. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee is the best MindBody alternative " June 1, 2022 5.0 Fantastic. After 10 years on MindBody, I haven't looked back Pros I love so much about this software. They have done a great job creating iterations that make sense- with Stripe, Mailchimp, and ClassPass that really works for where fitness is at today. The online and OnDemand piece allows me to have a hybrid model easily! Cons It's still new so there are growing pains, however the \[SENSITIVE CONTENT\] cares and addresses them as soon as possible. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko Bookee far surpassed the competition in so many different ways. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MIndbody was awful in so many ways. Outdated, didn't respond to new needs well. Review Source SD Sara D. Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee review " November 21, 2023 4.0 I love how people can book anything they want but their are issues with peoples memberships sometimes and I hate that I can’t run the proper daily reports and we also don’t have a QR code for gym check in still. Pros Being able to have clients book for multiple services Cons Not able to run proper sales reports or assign commision Switched from [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Being able to book universally was what was most important Review Source AN Angela N. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Loved them for my website! " April 27, 2026 5.0 Has been very good, I have loved everyone I've worked with on the team - very responsive and helpful. I love my new website and studio growth so far! Pros The Kenko team has been wonderful to work with. Everyone is very responsive and helpful. I had them remake my website from scratch - and they honored every detail I wanted. I love it! They have adhered to discussed deadlines, and delivered on what was promised. They have also been doing SEO and work with google - and my page was ranking #1 within the first couple months! I feel like the expectations were clear, and straightforward, and I am really happy to continue to use them for my website and online presence. Cons Nothing yet, have been happy with my experience so far. I don't feel like they are as pushy as some other companies in insisting on additional services, they are respectful of where I am with my business needs. Review Source CC Cicelee C. Owner, Yoga Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Bookee = Smooth & User-Friendly" November 2, 2023 5.0 Pros I really like how easy, smooth, and user-friendly Bookee is. And that's on both ends - the frontend, customer-facing side of the system as well as the backend, management side of the system, which I use almost daily. The system isn't buggy at all. It is amazingly and awesomely smooth running. Also, it is full of many features. Features to make the functionality better for you and your team; features to make the functionality better for your customers; features to make your workload less; features to help you evaluate and improve your business. And, they are constantly adding more features to the system to continue making it better and smoother. Bookee integrates seamlessly with many other applications that you need to run your business. As a result, Bookee makes your job easier. Lastly, the team was very attentive and helpful every step of the way during the system onboarding process. There was a lot of handholding throughout the process - and I mean that in the very best way. There was no point when I ever felt like I was on my own as I was setting up the system for my business. Cons There are a few challenges with Bookee. The schedule/calendar, from the customer's point of view, could use a little tweaking. When a class session is canceled, it would be better if it showed as "canceled" rather than being removed from the calendar. Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers. Also, it would be great if the schedule/calendar had more viewing options, like an option that only shows the days that classes are offered and leaves "no class days" off the schedule. For example, if you don't offer classes on Fridays, it would be great to have a schedule display option that doesn't show empty Fridays on the schedule. Though Bookee is really good about considering requests to change the system, it can take a really long time for them to make the system changes that they agree to make. Technical Support acknowledges inquiries very quickly. However, they aren't always timely in resolving the problem you inquired about. Sometimes, they resolve issues in a very timely way. Other times, they are very slow to resolve issues. Account managers change often. In the last 6 months, I've had 3 different account managers. Though the changes have happened for understandable reasons, regularly having to pivot and adjust to a new manager makes it hard to build a relationship with them. Review Source CS Crystal S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Bookee! Exited for more new features" January 2, 2024 5.0 Pros As a Product Manager, I really took my time when selecting and comparing different booking and scheduling softwares, from Mindbody, GloFox, MarianTek, Bookee, Wellness Living, and 4-5 other options. Bookee really stood out as the winner with its modern, user-friendly customer facing UI, and sophisticated functionalities in the backend. Customer support is easy to access, and I love that they constantly have new features rolling out. As a customer, I feel heard. Cons Customer support hours are a bit restrictive, meaning weekends, and nights there is no responses until later. Some features were promised at initial onboarding but were never prioritized or rolled out. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source ZY Zoe Y. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Studio/Physio review" November 18, 2023 5.0 Pros Easy to use app and website. Clients report the app is very easy to use. Allows us to process payments. Cons Some issues with the waitlist and clients not being notified. Review Source BH Benjamin H. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Review from Personal Trainer perspective" November 21, 2023 5.0 Pros I like the ease of being able to book clients and how the weekly schedule is formatted. Cons I dislike the lack of informational knowledge about Health and Fitness provided by previous companies. Review Source RZ Red Z. Dance instructor Performing Arts Used the software for: 6-12 months ### "Class management " November 17, 2023 3.0 Feel pretty neutral, it's a great tool and I don't have many complaints but the overall design and experience could maybe be a little more elevated to give me a more positive experience. Pros I can keep on eye on who's attending my classes and check students in easily as they come in. Cons Going through the calendar feature feels a little clunky. I wish it was easier to flips through filters with my schedule and the studio bookings overall Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Changed studios and this studio uses bookee Review Source KK Kyra K. Instructor Entertainment Used the software for: 1-2 years ### "Yes to Bookee!" January 2, 2024 5.0 Pros General UI is great, love the pictures that are involved with each class listed. Cons Please allow switching between studios in a more accessible way in the business app— I use Bookee through 3 different studios and it’s a hassle to logout each time Review Source NY Natalie Y. Yoga Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Super helpful!" November 18, 2023 5.0 Great experience thus far. Would highly recommend. Pros Very straightforward and easy to use, making it very convenient. Cons I cannot think of any cons of using Bookee. Review Source AS Abodh S. Director training Alternative Medicine Used the software for: Less than 6 months ### "Yogguru Abodh " November 18, 2023 5.0 I can say because it's easy to operate so overall experience is good Pros Very easy to use one can do the needful modifications Cons I don't find any thing like that every thing is fine Review Source SV Sara V. Aerial Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Booker coach & student" January 4, 2024 4.0 Pros User interface is easy to work with and view the weekly schedule. Added pictures makes it easier to visual the experience I’m looking to book. Cons Glitchy & requires many restarts. I find that I can’t always get into the app quickly as a coach. When coaching I’m more strapped for time and can’t always give a quick peek at my roster. Review Source RZ Rachel Z. Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee is great" November 17, 2023 4.0 Pros I really like using Bookee. In general the platform is very good, easy to use and intuitive interface. I like how everything is displayed Cons What could be improved is the app load time (sometimes very slow) and you cannot sync the schedule with your calendar. Eg I am a trainer who wants to add all my teaching times to my calendar Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.