--- title: "Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kenko the right Marketing Automation solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/237636/Bookee/reviews/" page_type: "reviews" language: "en" --- Kenko 4.6 (78) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Kenko Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews FM Flaminia M Co-funder and Studio Manager, sometimes TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “A reliable and well-rounded CRM that has genuinely supported our studio's growth, backed by strong industry knowledge and a responsive team. As they continue to expand into new markets like Italy, addressing localization needs alongside greater customization flexibility and more proactive bug management will take this platform from very good to truly exceptional for boutique fitness studios worldwide“ June 16, 2026 JL Joseph L CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction.“ November 12, 2025 dana O Owner-operatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I had to do a lot of the backend setup with my integrations, like Stripe, Zoom, and Google Workspace, but it's worth it, and the same with other providers.“ May 12, 2026 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider ->“ November 5, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app).“ November 5, 2025 CM Cindy M OwnerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on.“ June 12, 2025 CK Christina K General ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “We recently transitioned from our previous CRM, and while switching systems always comes with a learning curve, the transition to Kenko has been much more streamlined than we anticipated.“ August 18, 2026 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership!“ November 5, 2025 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Noé R. Founder and Headcoach Sports Used the software for: Less than 6 months ### "PAU experience with Kenko AI " February 11, 2025 5.0 My experience with Kenko as a booking tool has been excellent, providing the essential features I needed to efficiently set up and manage my business operations. Pros How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur. Cons Honestly, for me, it has just been a very uplifting experience. Review Source DF Donna F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Thankful for Kenko" April 30, 2026 5.0 I am an older business owner so all things tech are hard - they are so patient with me and the learning curve to catch up to what's needed to be done Pros Help with account management and advertisement - they were patient and walked me through the things I needed to know! Cons At this point do not have any cons I have been very pleased with the overall service and individual comprehension attention given to help my business succeed! Alternatives considered [Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko I liked the amount of things they could do all on one platform Switched from [Hibu](https://www.capterra.com/p/207701/Hibu/) Needed more services to help with the expansion on my studio Review Source JL Joseph L. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Extremely Disappointing Experience with Kenko" November 12, 2025 1.0 I rarely leave negative reviews, but my experience with Kenko was by far one of the worst I’ve had with any software company. Despite the sleek marketing, their platform is nowhere near as evolved or intuitive as they claim. The software is currently undergoing what seems to be a complete reconstruction — features are being redesigned, removed, or half-functional. Many tools feel redundant and poorly integrated, and essential settings are buried under multiple layers of menus, forcing you to dig endlessly just to make simple changes. Their onboarding process is a nightmare — drawn out, confusing, and seemingly designed to waste your time. It took weeks to even get close to a usable setup, and by that point, it felt more suspicious than professional. What truly pushed me over the edge was their billing practice. I signed up for what they advertised as a free account, but I was unexpectedly charged without authorization. I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction. Overall, Kenko is not ready for prime time. Between the clunky software, misleading practices, and nonexistent customer support, I would strongly advise anyone to stay away until they get their act together. Pros At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory. Unfortunately, that initial impression didn’t hold up once I started using it — the tools weren’t as functional or streamlined as they appeared. Cons The software feels unfinished and far less advanced than advertised. Many features are redundant, poorly organized, and hidden behind multiple menus. The onboarding process was overly long and unproductive, and I was unexpectedly charged despite signing up for what was supposed to be a free account. The lack of response from their support team made the whole experience extremely frustrating. Review Source AG Aidel G. owner Sports Used the software for: Less than 6 months ### "great exprience" May 26, 2026 5.0 My overall experience with Kenko has been extremely positive. From onboarding to ongoing support, the entire process has felt smooth, professional, and well organized. The team is responsive, knowledgeable, and genuinely committed to creating a positive experience. What I appreciate most is the clear communication and supportive environment, which made everything easy to navigate and stress-free. It’s refreshing to work with a company that truly values both professionalism and people. I’m very happy with my experience so far and would highly recommend Kenko. Pros What I liked most about Kenko was the supportive and professional environment. The team made the entire experience feel welcoming, organized, and stress-free from the start. I also appreciated the clear communication and how responsive everyone was whenever I had questions or needed assistance. Cons If I had to mention one downside, it would probably be that there was a lot of information shared during the onboarding process at once, which could feel a little overwhelming initially. However, the team was always available to answer questions and provide support, so it never became a major issue. Review Source AG Amber G. Pilates Mobility coach Sports Used the software for: 6-12 months ### "Best at Marketing" April 28, 2026 5.0 Overall experience is great ! The marketing for my business has been a game changer ! I am seeing a big difference in the amount of people coming to the studio Pros They are always on top of everything when needed. Any issue I have they fix it quickly. I highly recommend. Cons The only thing is having a few glitches in the app. Other than that Kenko is amazing !! They make sure to stay on top of whatever is needed Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They were bad. They don’t care anout their clients. Review Source MJ Matthew J. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking software and easy process to setup." January 23, 2026 5.0 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Review Source MF Morgan F. Owner Sports Used the software for: 6-12 months ### "Yikes. Not good at all. " September 4, 2025 1.0 Pretty terrible. I would never recommend this company to another. The 12 month contract is pretty gross too. If you’re delivering on the services claimed, then you don’t have the right to hold someone in a contractual agreement. Pros I did appreciate that they handled the data migration from our old CRM in the beginning of our transfer to Kenko. Cons There’s countless things Kenko lacks that are seemingly very obvious. Like for one, they claimed to have an inbox for customers to directly correspond with us when, in fact, it’s a forwarding service from your regular email which at that point, why not just use your email. It’s also disgustingly overpriced for what you’re getting. You can’t get immediate help with issues because they don’t have a help line. You have to email them and they get back to you when they can. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) We’re actually going back to Wix after the terrible experience with Kenko. We actually loved Wix but they had one client billing issue and it’s since been resolved. We should’ve just been more patient and not switched. Review Source Stephen B. Administrator Sports Used the software for: Less than 6 months ### "Kenko - Deceptive Business Practices" January 8, 2025 1.0 Terrible. I would run as fast as possible away from this company. Pros Initally, everything looked great, it seemed like a good fit for our business Cons But after signing the contract, and seeing they used misleading verbiage regarding cancellation in their Terms and Conditions, everything went downhill. We used them for one month, didnt even get past the onboading, and they refused to release us from the contract, even though they stated 30 day notice to cancel (not edited). Very shady business practices. They offered to waive the subscription fee, but we would be locked into a business with a non compete, and have our clientele have to experience their business practices. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We thought, based on their website, it would be more in depth, the marketing would be easier, and the monthly payments would be simple. We were wrong, and mislead Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We thought it would be easier to manage than Teamsnap. Teamsnap has way better customer service, an easier navigation platform, and the fees are way lower. Review Source VG Victoria G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Google Business" April 24, 2026 5.0 We've had a very great experience, the transition has been smooth and quick. Like I've stated before, they accommodate to our schedule, listened to what we wanted the website look like and delivered. Pros They are quick and made the process easy for us to transition into. They also made out website very pretty. Cons Time difference, I wish we were on the same time zone just to make some things easier. But they do always respond in a timely manner and they always accommodate to our schedule. Review Source RI Regina I. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "CRM Review " April 21, 2026 5.0 Overall, a great experience. The team genuinely cares about doing what’s best for the studio and is clearly invested in your success. They’re easy to reach, responsive, and always willing to find a solution when something comes up. Pros Our onboarding experience with Kenko was genuinely seamless from start to finish. The setup process was incredibly intuitive, and the support team made everything feel organized, efficient, and stress-free. We were able to get fully up and running without any confusion, which is rare when transitioning systems. We also want to highlight how helpful the team was throughout the process. \[sensitive content hidden\] were amazing to work with—extremely knowledgeable, responsive, and genuinely invested in making sure we felt confident every step of the way. AB was also a great addition to the experience and added even more value with their support and insights. Cons None, overall an easy onboarding. With any issue the team is easy to reach out to and get a better understanding of the issue and find a resolution. Review Source SC Sabrina C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Such a great software and team! " August 2, 2023 5.0 Bookee runs smoothly. Last thing I need is a headache from technology. With staff support and mostly ease of use, Bookee is very helpful Pros I love the ever evolving updates and features Bookee creates. It shows innovation and they care about fitness businesses. Cons There are some features that could use improvement such a payroll, statistics, logistics, and payment processing. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Class Manager](https://www.capterra.com/p/183418/Class-Manager/) Reason for choosing Kenko We liked the new technology Bookee is using, and the fact that the team cares about their customers and software. Customer support, and constantly asking for feedback is very important. Review Source SE Sean E. Owner, Lead Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great service " December 20, 2023 4.0 Pros Bookee staff was helpful and knowledgeable. They worked with my team very closely through each and every step of the way. You won’t regret choosing Bookee Cons There are a few features that were missing and are on their way. That being said anything we have asked for the have stated they will look into it. They are constantly upgrading their systems and making changes to the platform for better ease of use! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We liked the website building side of Bookee. It was nice to have a company that could be our booking platform but also help us build and maintain our website. It was this fact that ultimately got us to choose Bookee. Review Source AS Andrea S. Founder Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee is a game changer " July 28, 2024 5.0 It has been a great experience. Jay was so helpful during the onboarding process. I’m beyond happy I decided to implement Bookee into my company. Pros The ease of the system for me and my customers Cons The CRM is not available on my phone and it would be helpful in a pinch Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The price and the quick onboarding process Switched from [Baseline](https://www.capterra.com/p/10012768/StatStak/) It was impossible to see when someone booked or cancelled a class. Worse than that, I had no idea when someone joined my studio. It wasn’t entirely their fault because the system was set-up for baseball cage reservations. Review Source LP Lisa P. Owner, Coach, Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Bookee and finding it amazing" December 1, 2023 5.0 Pros The transition to bookee was smooth. The customer services is fast, kind, helpful. They are receptive to things I would like to have added to make operating my business more smooth. My customers love the new app. All in all my experience has been nothing but positive. Cons have not found anything yet, they have been fantastic. Reason for choosing Kenko less sales push and more conversation about what I needed the product to do Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Ease of use Expense of mindbody and lack customer support Review Source AN Angela N. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Loved them for my website! " April 27, 2026 5.0 Has been very good, I have loved everyone I've worked with on the team - very responsive and helpful. I love my new website and studio growth so far! Pros The Kenko team has been wonderful to work with. Everyone is very responsive and helpful. I had them remake my website from scratch - and they honored every detail I wanted. I love it! They have adhered to discussed deadlines, and delivered on what was promised. They have also been doing SEO and work with google - and my page was ranking #1 within the first couple months! I feel like the expectations were clear, and straightforward, and I am really happy to continue to use them for my website and online presence. Cons Nothing yet, have been happy with my experience so far. I don't feel like they are as pushy as some other companies in insisting on additional services, they are respectful of where I am with my business needs. Review Source SL Séléna L. Owner Sports Used the software for: Less than 6 months ### "\[sensitive content hidden} is amazing " February 10, 2025 5.0 Great , was easy and fast . Great support Pros \[sensitive content hidden} !! She was amazing and patient with us Cons Différence between premium and normal package Review Source JE Jessica E. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best customizable software for my studio" December 18, 2023 5.0 Pros The support you get at Bookee is top notch- They have answered every question I have come up with even from the 1st sales call. They also have different service options so I know the current needs of my start up business are being met and I also know I can add on as my studio grows. Many clients have said they love how easy it is to book a class. My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is. Cons I have not experienced anything I don't like about this product Review Source RS Renee S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great small business software for Fitness/Dance" January 19, 2023 5.0 Overall I am extremely happy with Bookee. I would absolutely recommend it to any small fitness or dance studio. Pros This software covers many bases for my studio and is convenient and fairly easy to use. The custom app feature is fantastic. Reps were amazing, fast, highly available, and friendly. Cons There are a few minor glitches that I've experienced regarding issues changing/updating class details. Would love expanded membership alteration options. Reason for choosing Kenko Price, ease of setup/onboarding, custom app, liked the UX design and branding. Review Source JC Jeremy C. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Has Been a Great Software for Us" December 18, 2023 5.0 From using multiple Gym CRMs, this one has been the easiest and most convenient one to use. Pros The ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it. Cons The bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users. Review Source DC DonRicka C. Owner Performing Arts Used the software for: Less than 6 months ### "Bookee is the BEST!" August 1, 2024 5.0 I love Bookee and and the dedicated manager AB that I have for support about ANYTHING! He is very knowledgeable on the entire system and takes me step by step, answers all my questions and if he doesn't know it right off top he will let me know he will follow up once he has the right answer. We have 1 on 1 weekly meetings to make sure that I am confident and comfortable with Bookee and He always updates me on all the new functionalities coming soon with visuals too. I am able to train my staff with ease and its fun because of how easy it is to move through Bookee. I recommend Bookee to everyone for your brand and business because it will make you and your clients happy and take your brand to the next level! Pros I love how straight to the point Bookee is visually. I love the simplicity of how to navigate through the platform. Cons There is no test mode on things besides the notifications. There are no training documents or manuals or anything electronic for you to be able to go back to when you need help or have questions as a new client. I know there is support but they are not always available. you send a message and then an automated message comes to you and sometimes your question still doesn't get answered. Review Source SH Samuel H. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product that I use daily!" November 21, 2023 3.0 Pros Simple to use, very easy to personalise for our clinics usage needs Cons Can be glitchy and crash often. Some clients are unable to cancel out of our classes. Review Source SH Siler H. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Go-To Platform for Scheduling" August 3, 2023 5.0 Pros Online booking and scheduling, calendar integration. Cons Hard to find a con. All of my business needs are met. Review Source EG Elena G. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Personal Trainer's Review" December 21, 2023 3.0 Pros Very easy to navigate! Searching for clients and popping them into my schedule is super easy Cons Having to manually put in floor hours is a bit tedious. It would be awesome if there was an option to put in multiple floor hours at once rather than individually. It can also take an awful long time to load Review Source PS Penny S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Good alternative to mindbody" February 22, 2023 5.0 The team had brookie is a pleasure to deal with, and the software is working for us. Pros Excellent customer service. Also very customizable for my business. Cons A few small features are missing, such as the ability to make notes on appointments, but the staff listens and is working on altering the software to best to our needs Review Source CM Casey M. Founder/ Lead Developer Sports Used the software for: Less than 6 months ### "Great Software" January 25, 2023 5.0 Pros It stays on our website and doesnt redirect traffic. Cons Nothing. This software met all of our needs. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.