# Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kenko the right Fitness solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237636/Bookee/reviews --- Kenko 4.5 (74) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Kenko Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews dana O Owner-operatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I had to do a lot of the backend setup with my integrations, like Stripe, Zoom, and Google Workspace, but it's worth it, and the same with other providers.“ May 12, 2026 JL Joseph L CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction.“ November 12, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app).“ November 5, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider ->“ November 5, 2025 VG Victoria G ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Like I've stated before, they accommodate to our schedule, listened to what we wanted the website look like and delivered.“ April 24, 2026 CM Cindy M OwnerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on.“ June 12, 2025 CC Christie C Co-FounderConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider.“ September 4, 2025 AV Andrei V Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership!“ November 5, 2025 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Noé R. Founder and Headcoach Sports Used the software for: Less than 6 months ### "PAU experience with Kenko AI " February 11, 2025 5.0 My experience with Kenko as a booking tool has been excellent, providing the essential features I needed to efficiently set up and manage my business operations. Pros How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur. Cons Honestly, for me, it has just been a very uplifting experience. Review Source KK Kara K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Liked it at first + now really enjoy it! " May 16, 2025 4.0 It's been great! It's been getting better every year. The customer service has been spotty at times, but now I have an account manager that is very responsive. I like the software and it's easy for my customers when they use the app. I love the journeys, but would never be able to figure that out without kenko's support. Pros It's pretty easy to navigate once you are trained. I like having someone that I can email or book a time to have a zoom call with to talk through problems I'm dealing with. Feels like kenko employees are trying to make it better + more user friendly all the time. They ask what we want + implement. Cons I've been using it for over two years and early on there were a lot of problems that were frustrating, but I've seen so many improvements that these can now be overlooked. It is frustrating to enter a customers name and the search result doesn't come up. You have to use lowercase or uppercase depending on how they set up their account. Pulling reports can be difficult to navigate, too. I don't like how it integrates into my website because my clients book through my site a lot and they don't know how to cancel their bookings. That could be better for sure. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The cost was lower + I heard it was difficult to navigate Review Source AN Angela N. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Loved them for my website! " April 27, 2026 5.0 Has been very good, I have loved everyone I've worked with on the team - very responsive and helpful. I love my new website and studio growth so far! Pros The Kenko team has been wonderful to work with. Everyone is very responsive and helpful. I had them remake my website from scratch - and they honored every detail I wanted. I love it! They have adhered to discussed deadlines, and delivered on what was promised. They have also been doing SEO and work with google - and my page was ranking #1 within the first couple months! I feel like the expectations were clear, and straightforward, and I am really happy to continue to use them for my website and online presence. Cons Nothing yet, have been happy with my experience so far. I don't feel like they are as pushy as some other companies in insisting on additional services, they are respectful of where I am with my business needs. Review Source JL Joseph L. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Extremely Disappointing Experience with Kenko" November 12, 2025 1.0 I rarely leave negative reviews, but my experience with Kenko was by far one of the worst I’ve had with any software company. Despite the sleek marketing, their platform is nowhere near as evolved or intuitive as they claim. The software is currently undergoing what seems to be a complete reconstruction — features are being redesigned, removed, or half-functional. Many tools feel redundant and poorly integrated, and essential settings are buried under multiple layers of menus, forcing you to dig endlessly just to make simple changes. Their onboarding process is a nightmare — drawn out, confusing, and seemingly designed to waste your time. It took weeks to even get close to a usable setup, and by that point, it felt more suspicious than professional. What truly pushed me over the edge was their billing practice. I signed up for what they advertised as a free account, but I was unexpectedly charged without authorization. I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction. Overall, Kenko is not ready for prime time. Between the clunky software, misleading practices, and nonexistent customer support, I would strongly advise anyone to stay away until they get their act together. Pros At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory. Unfortunately, that initial impression didn’t hold up once I started using it — the tools weren’t as functional or streamlined as they appeared. Cons The software feels unfinished and far less advanced than advertised. Many features are redundant, poorly organized, and hidden behind multiple menus. The onboarding process was overly long and unproductive, and I was unexpectedly charged despite signing up for what was supposed to be a free account. The lack of response from their support team made the whole experience extremely frustrating. Review Source MJ Matthew J. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking software and easy process to setup." January 23, 2026 5.0 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Review Source MF Morgan F. Owner Sports Used the software for: 6-12 months ### "Yikes. Not good at all. " September 4, 2025 1.0 Pretty terrible. I would never recommend this company to another. The 12 month contract is pretty gross too. If you’re delivering on the services claimed, then you don’t have the right to hold someone in a contractual agreement. Pros I did appreciate that they handled the data migration from our old CRM in the beginning of our transfer to Kenko. Cons There’s countless things Kenko lacks that are seemingly very obvious. Like for one, they claimed to have an inbox for customers to directly correspond with us when, in fact, it’s a forwarding service from your regular email which at that point, why not just use your email. It’s also disgustingly overpriced for what you’re getting. You can’t get immediate help with issues because they don’t have a help line. You have to email them and they get back to you when they can. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) We’re actually going back to Wix after the terrible experience with Kenko. We actually loved Wix but they had one client billing issue and it’s since been resolved. We should’ve just been more patient and not switched. Review Source VR Verified Reviewer Co-Founder Consumer Services Used the software for: Less than 6 months ### "Get rid of your bad fitness software, Kenko is worth it!!" September 4, 2025 5.0 Pros The user interface, both for the business and clients, is so seamless and user friendly. Everything is simple but very modern and stylish. The ease of use creates a low barrier to entry for clients to see our classes, make a purchase, and book their spot. We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider. Cons So far, there's nothing we don't like! We are looking forward to new features launching in the future that we think could make our experience, and other studios experience, even better! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Kenko Kenko just had certain features that the others lacked. Or even features they all shared, Kenko was just doing them better. The open roadmap was really a selling point for us. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Horrible software - bad user interface, little to no quality customer service or account management, overpriced and so many hidden fees. Review Source MA Michelle A. Owner and Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great program with a Team that helps you provide the best for your clients!" June 4, 2025 5.0 Very accomodating, the team are very helpful and invested in helping you solve problems and make ease of use better at every stage. Pros Easy to use. The UI for both staff and clients is exceptional. Managing memberships is very simple and overall the program has given us time back in every way. Cons Doesn't yet do customisable notes - but it's coming! Honestly, this is the only system I've found that caters to our needs. They are moving into the health and wellness space and I can't wait. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[GymMaster](https://www.capterra.com/p/57469/GymMaster/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Kenko They are committed to catering the wellness space by 2026. The only booking/membership/fitness crossover software to do so. It has the simplicity and user experience of gym or fitness software that clinic software doesn't, but is starting to have the higher capacity of a clinic software in terms of data. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Clunkyness, chaos, and didn't do the Allied Health side of things that I need. Review Source CM Cindy M. Owner Education Management Used the software for: 6-12 months ### "Good but not great" June 12, 2025 3.0 Good but considering changing platforms. Recently met with Kenko and they continue to evolve but I don't think they are the best for an educational institute. Pros I like the ease of use and being able to build out our schedule of classes and courses but it has some hiccups. Cons I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on. My customers have difficulty setting up a "child account" under their parent account so it makes it confusing when signing up more than one child. Customers can also only sign up for only 1 course and that doesn't match our business model Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Kenko convenience at the time but we will be switching to Sawyer, I feel it's a better fit for education centers. Review Source Stephen B. Administrator Sports Used the software for: Less than 6 months ### "Kenko - Deceptive Business Practices" January 8, 2025 1.0 Terrible. I would run as fast as possible away from this company. Pros Initally, everything looked great, it seemed like a good fit for our business Cons But after signing the contract, and seeing they used misleading verbiage regarding cancellation in their Terms and Conditions, everything went downhill. We used them for one month, didnt even get past the onboading, and they refused to release us from the contract, even though they stated 30 day notice to cancel (not edited). Very shady business practices. They offered to waive the subscription fee, but we would be locked into a business with a non compete, and have our clientele have to experience their business practices. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We thought, based on their website, it would be more in depth, the marketing would be easier, and the monthly payments would be simple. We were wrong, and mislead Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We thought it would be easier to manage than Teamsnap. Teamsnap has way better customer service, an easier navigation platform, and the fees are way lower. Review Source SC Sabrina C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Such a great software and team! " August 2, 2023 5.0 Bookee runs smoothly. Last thing I need is a headache from technology. With staff support and mostly ease of use, Bookee is very helpful Pros I love the ever evolving updates and features Bookee creates. It shows innovation and they care about fitness businesses. Cons There are some features that could use improvement such a payroll, statistics, logistics, and payment processing. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Class Manager](https://www.capterra.com/p/183418/Class-Manager/) Reason for choosing Kenko We liked the new technology Bookee is using, and the fact that the team cares about their customers and software. Customer support, and constantly asking for feedback is very important. Review Source LP Lisa P. Owner, Coach, Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Bookee and finding it amazing" December 1, 2023 5.0 Pros The transition to bookee was smooth. The customer services is fast, kind, helpful. They are receptive to things I would like to have added to make operating my business more smooth. My customers love the new app. All in all my experience has been nothing but positive. Cons have not found anything yet, they have been fantastic. Reason for choosing Kenko less sales push and more conversation about what I needed the product to do Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Ease of use Expense of mindbody and lack customer support Review Source SL Séléna L. Owner Sports Used the software for: Less than 6 months ### "\[sensitive content hidden} is amazing " February 10, 2025 5.0 Great , was easy and fast . Great support Pros \[sensitive content hidden} !! She was amazing and patient with us Cons Différence between premium and normal package Review Source JE Jessica E. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best customizable software for my studio" December 18, 2023 5.0 Pros The support you get at Bookee is top notch- They have answered every question I have come up with even from the 1st sales call. They also have different service options so I know the current needs of my start up business are being met and I also know I can add on as my studio grows. Many clients have said they love how easy it is to book a class. My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is. Cons I have not experienced anything I don't like about this product Review Source RS Renee S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great small business software for Fitness/Dance" January 19, 2023 5.0 Overall I am extremely happy with Bookee. I would absolutely recommend it to any small fitness or dance studio. Pros This software covers many bases for my studio and is convenient and fairly easy to use. The custom app feature is fantastic. Reps were amazing, fast, highly available, and friendly. Cons There are a few minor glitches that I've experienced regarding issues changing/updating class details. Would love expanded membership alteration options. Reason for choosing Kenko Price, ease of setup/onboarding, custom app, liked the UX design and branding. Review Source JC Jeremy C. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Has Been a Great Software for Us" December 18, 2023 5.0 From using multiple Gym CRMs, this one has been the easiest and most convenient one to use. Pros The ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it. Cons The bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users. Review Source ZY Zoe Y. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Studio/Physio review" November 18, 2023 5.0 Pros Easy to use app and website. Clients report the app is very easy to use. Allows us to process payments. Cons Some issues with the waitlist and clients not being notified. Review Source BH Benjamin H. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Review from Personal Trainer perspective" November 21, 2023 5.0 Pros I like the ease of being able to book clients and how the weekly schedule is formatted. Cons I dislike the lack of informational knowledge about Health and Fitness provided by previous companies. Review Source RH Ryan H. Fitness Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Ryan Hill review" December 18, 2023 5.0 Pros I like the ease of using this service. It is very easy to see members in our system. Cons I wish there was a way to run a report for lost sheep. meaning showing a list of members that haven't been here in a while. Review Source CC Chermaine C. Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use platform " November 18, 2023 5.0 Pros Easy to use for managing classes and schedules. Cons No cons at all, its been pretty easy to use. Review Source LR Linda R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy Customer" September 18, 2023 5.0 Excellent Pros Bookee has an excellent support staff. \[sensitive content hidden\] was very flexible with his schedule to help onboard. Cons Limited hours of help availability. I had concerns on the weekend and had to wait until business hours. Reason for choosing Kenko I like Bookee's product better. It best meet my needs. Review Source JD James D. Group Exercise Instructor Sports Used the software for: Less than 6 months ### "Great App!" November 22, 2023 5.0 Very useful for my students and myself to use! Pros Booking is much more simpler than ever with this app!! Cons So far I haven’t explored the app enough to answer this. Review Source KJ Kadesia J. Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "love Bookee" November 17, 2023 5.0 It's the perfect app for our business. We all love it Pros I like the way we use it for scheduling and being able to keep up with attendance. Cons There's really not much I dislike. I can't think of anything. Review Source CS Carlyn S. Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good app" November 22, 2023 5.0 Pros Ease of access. User friendly with intuitive interface. Things are easy to use and straught forward even for a novice person. Cons Difficult to tell when people are checked in for class or if someone else has already checked them in. This took some getting used to. Review Source FM Flaminia M. Co-funder and Studio Manager, sometimes Trainer Sports Used the software for: Less than 6 months ### "A Strong CRM Partner for Boutique Fitness" June 16, 2026 4.0 A reliable and well-rounded CRM that has genuinely supported our studio's growth, backed by strong industry knowledge and a responsive team. As they continue to expand into new markets like Italy, addressing localization needs alongside greater customization flexibility and more proactive bug management will take this platform from very good to truly exceptional for boutique fitness studios worldwide Pros The platform is highly responsive, with proactive follow-ups to ensure we're making consistent progress. The team is genuinely open to feedback and receiving suggestions for improvement to feedback to their central teams. From a usability standpoint, the interface is intuitive and easy to navigate, and we've received a great deal of positive feedback from our clients on the app's aesthetics — always a plus in the boutique fitness space. In terms of value for money, the package goes beyond a standard CRM. The inclusion of Google SEO support — with monthly performance tracking and actionable best practices — makes it a well-rounded tool for growing our online presence. Finally, their deep expertise in the boutique fitness industry was invaluable when we were just starting out. Having a partner who understood our niche from day one made the onboarding process significantly smoother. Cons While the platform covers the essentials well, greater flexibility in personalizing the app and overall client experience to better reflect our studio's specific needs would be a welcome addition — particularly for fixes that are straightforward to implement on the backend. On the support side, a more proactive approach to identifying and resolving recurring bugs would go a long way. When the same issue surfaces multiple times, we'd love to see the team get ahead of it rather than waiting for us to flag it again, helping prevent the same disruptions from affecting our operations repeatedly. As the platform has only recently expanded into Italy, we did encounter some limitations around translations and the ability to accommodate country-specific requirements — such as local regulations. Understandable given the early stage of their Italian rollout, but something worth flagging for studios operating in the market. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing Kenko Price, good experience as user with another studio, being smaller than others meant more support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.