# Page 2 | Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kenko the right Fitness solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237636/Bookee/reviews --- Kenko 4.5 (61) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of Kenko ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Michelle A. Owner and Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great program with a Team that helps you provide the best for your clients!" June 4, 2025 5.0 Very accomodating, the team are very helpful and invested in helping you solve problems and make ease of use better at every stage. Pros Easy to use. The UI for both staff and clients is exceptional. Managing memberships is very simple and overall the program has given us time back in every way. Cons Doesn't yet do customisable notes - but it's coming! Honestly, this is the only system I've found that caters to our needs. They are moving into the health and wellness space and I can't wait. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[GymMaster](https://www.capterra.com/p/57469/GymMaster/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Kenko They are committed to catering the wellness space by 2026. The only booking/membership/fitness crossover software to do so. It has the simplicity and user experience of gym or fitness software that clinic software doesn't, but is starting to have the higher capacity of a clinic software in terms of data. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Clunkyness, chaos, and didn't do the Allied Health side of things that I need. Review Source CM Cindy M. Owner Education Management Used the software for: 6-12 months ### "Good but not great" June 12, 2025 3.0 Good but considering changing platforms. Recently met with Kenko and they continue to evolve but I don't think they are the best for an educational institute. Pros I like the ease of use and being able to build out our schedule of classes and courses but it has some hiccups. Cons I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on. My customers have difficulty setting up a "child account" under their parent account so it makes it confusing when signing up more than one child. Customers can also only sign up for only 1 course and that doesn't match our business model Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Kenko convenience at the time but we will be switching to Sawyer, I feel it's a better fit for education centers. Review Source Stephen B. Administrator Sports Used the software for: Less than 6 months ### "Kenko - Deceptive Business Practices" January 8, 2025 1.0 Terrible. I would run as fast as possible away from this company. Pros Initally, everything looked great, it seemed like a good fit for our business Cons But after signing the contract, and seeing they used misleading verbiage regarding cancellation in their Terms and Conditions, everything went downhill. We used them for one month, didnt even get past the onboading, and they refused to release us from the contract, even though they stated 30 day notice to cancel (not edited). Very shady business practices. They offered to waive the subscription fee, but we would be locked into a business with a non compete, and have our clientele have to experience their business practices. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We thought, based on their website, it would be more in depth, the marketing would be easier, and the monthly payments would be simple. We were wrong, and mislead Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We thought it would be easier to manage than Teamsnap. Teamsnap has way better customer service, an easier navigation platform, and the fees are way lower. Review Source SB Sandeep B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful to Kenko and their Exceptional Team" January 18, 2025 5.0 Kenko has been a game-changer for my studio. The platform is intuitive, user-friendly and packed with features that make managing class schedules, client bookings, and payments so much easier. I was assigned \[sensitive content hidden\], as a point person to help me through the onboarding and set up and she made the whole process an absolute pleasure. From start to finish, \[sensitive content hidden\] demonstrated exceptional knowledge, patience, and professionalism. If you’re considering Kenko, go for it—it’s been one of the best decisions I’ve made for my studio. And if you’re lucky enough to have \[sensitive content hidden\] assist you, you’re in the best hands! Pros I appreciate that I was assigned a specific team member to work with me through the whole onboarding process. \[sensitive content hidden\] made everything so much easier and the fact that we could build a rapport helped make everything move more smoothly. Cons The onboarding was quite a long process and the videos were not nearly as useful as the meetings with my contact person, \[sensitive content hidden\]. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko I found the Kenko system much easier and more intuitive to use, for both customers and admins. Review Source Noé R. Founder and Headcoach Sports Used the software for: Less than 6 months ### "PAU experience with Kenko AI " February 11, 2025 5.0 My experience with Kenko as a booking tool has been excellent, providing the essential features I needed to efficiently set up and manage my business operations. Pros How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur. Cons Honestly, for me, it has just been a very uplifting experience. Review Source LP Lucina P. CEO Wireless Used the software for: Less than 6 months ### "Great Software for a Great Price" February 13, 2025 5.0 The onboarding process was smooth and thorough. \[sensitive content hidden\] was amazing—she guided me through every step and was always available to answer questions or resolve any issues. Since booking software is new to me, having her support made a huge difference in getting everything set up properly. Pros Kenko is an easy-to-use booking software that works well for both businesses and consumers. The intuitive interface makes scheduling and managing appointments seamless. Cons The system can be a bit slow at times, and I haven’t yet figured out how to accurately connect a payment system to the software. Some improvements in this area would enhance the overall experience. Review Source DC DonRicka C. Owner Performing Arts Used the software for: Less than 6 months ### "Bookee is the BEST!" August 1, 2024 5.0 I love Bookee and and the dedicated manager AB that I have for support about ANYTHING! He is very knowledgeable on the entire system and takes me step by step, answers all my questions and if he doesn't know it right off top he will let me know he will follow up once he has the right answer. We have 1 on 1 weekly meetings to make sure that I am confident and comfortable with Bookee and He always updates me on all the new functionalities coming soon with visuals too. I am able to train my staff with ease and its fun because of how easy it is to move through Bookee. I recommend Bookee to everyone for your brand and business because it will make you and your clients happy and take your brand to the next level! Pros I love how straight to the point Bookee is visually. I love the simplicity of how to navigate through the platform. Cons There is no test mode on things besides the notifications. There are no training documents or manuals or anything electronic for you to be able to go back to when you need help or have questions as a new client. I know there is support but they are not always available. you send a message and then an automated message comes to you and sometimes your question still doesn't get answered. Review Source CC Cicelee C. Owner, Yoga Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Bookee = Smooth & User-Friendly" November 2, 2023 5.0 Pros I really like how easy, smooth, and user-friendly Bookee is. And that's on both ends - the frontend, customer-facing side of the system as well as the backend, management side of the system, which I use almost daily. The system isn't buggy at all. It is amazingly and awesomely smooth running. Also, it is full of many features. Features to make the functionality better for you and your team; features to make the functionality better for your customers; features to make your workload less; features to help you evaluate and improve your business. And, they are constantly adding more features to the system to continue making it better and smoother. Bookee integrates seamlessly with many other applications that you need to run your business. As a result, Bookee makes your job easier. Lastly, the team was very attentive and helpful every step of the way during the system onboarding process. There was a lot of handholding throughout the process - and I mean that in the very best way. There was no point when I ever felt like I was on my own as I was setting up the system for my business. Cons There are a few challenges with Bookee. The schedule/calendar, from the customer's point of view, could use a little tweaking. When a class session is canceled, it would be better if it showed as "canceled" rather than being removed from the calendar. Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers. Also, it would be great if the schedule/calendar had more viewing options, like an option that only shows the days that classes are offered and leaves "no class days" off the schedule. For example, if you don't offer classes on Fridays, it would be great to have a schedule display option that doesn't show empty Fridays on the schedule. Though Bookee is really good about considering requests to change the system, it can take a really long time for them to make the system changes that they agree to make. Technical Support acknowledges inquiries very quickly. However, they aren't always timely in resolving the problem you inquired about. Sometimes, they resolve issues in a very timely way. Other times, they are very slow to resolve issues. Account managers change often. In the last 6 months, I've had 3 different account managers. Though the changes have happened for understandable reasons, regularly having to pivot and adjust to a new manager makes it hard to build a relationship with them. Review Source EH Evan H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "United Athletics Fitness - Bookee review" January 26, 2024 4.0 Overall positive experience with transferring from our old system. Everything is much easier to use and having the website, mobile app and admin end of the system being integrated together allows our team to provide and more cohesive experience for our members. Pros Easy to use and set up. Member interaction and automation is very helpful or our small business time management. Mobile app is clean and easy to use along with troubleshooting member concerns Cons No hourly setting for staff payroll or percentage option for paying staff that are appointment based. Reason for choosing Kenko Bookee was the most cost effective fix to the issues that we had with our old system and also provided some features that would allow our business to expand. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The old system was very detailed and involved to set up and use. Although it gave our company more control over the app and website it was very easy to make mistakes create larger problems. The customer service was not very responsive and because the app and our website were not integrated members found interacting with our business difficult. Review Source JK John K. Designer Design Used the software for: 6-12 months ### "The platform is continuously improving and the customer support is incredible." February 4, 2023 4.0 Bookee has been mission-critical for my client's business and has not disappointed. While the software is great, the best feature is the incredible customer support. We've had a dedicated project manager from the start to help us get started and they've followed through with support and advice every step of the way—not just at the beginning. Their team is always very responsive, and moreover, have shown dedication to continuously improve the product. In just a few months they've rolled out a number of new or improved features with many more scheduled. Easily the most personalized, engaged, and effective customer support team I've seen for a SaaS product. Thank you! Pros As a designer and developer, the software was easy to integrate with our Webflow project. I used this for a business that required clients to be able to book multiple service types with different instructors at different locations. I'd had no experience with this type of integration and the setup was very straightforward. I'm in the Bookee dashboard on a daily basis and the backend UI is a pleasure to use. Cons While there are are a few customization options for the front end, I would love to see more flexibility with customizing the front end user experience/design. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The setup seemed more manageable and flexible, especially as we still had a number of unknown variables for the business at the outset. The price was much cheaper, and the feature set on their website was clear and robust. Review Source GS Guy S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Lagree Red Review of Bookee" August 16, 2023 5.0 Pros The most important feature of any booking platform is dependability. And in the 1+ years I’ve used Bookee, the system has never crashed, it has always been available and accurate. Also, the customer service is outstanding. Whenever I’ve had an issue or a feature request, Bookee has always addressed it in a timely manner. Cons The platform is still new, so it doesn’t quite yet have the CRM capabilities of some of the bigger, more expensive booking platforms, but they are making strides. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko I felt Bookee was the best value for what I wanted in a booking platform and liked the fact they they are small and agile enough to allow some customization. Review Source CP Colten P. Owner/manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Bookee is awesome" August 9, 2023 5.0 Pros I like that they are very flexible with the needs of the clients and constantly updating and making their product better. Cons I can’t think of anything that I don’t like about the program Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY was getting too expensive and promoting our competitors inside their app. Review Source RS Renee S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great small business software for Fitness/Dance" January 19, 2023 5.0 Overall I am extremely happy with Bookee. I would absolutely recommend it to any small fitness or dance studio. Pros This software covers many bases for my studio and is convenient and fairly easy to use. The custom app feature is fantastic. Reps were amazing, fast, highly available, and friendly. Cons There are a few minor glitches that I've experienced regarding issues changing/updating class details. Would love expanded membership alteration options. Reason for choosing Kenko Price, ease of setup/onboarding, custom app, liked the UX design and branding. Review Source TL Tara L. Operations Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee beats MindBody and Wellness Living in every way!" November 22, 2023 5.0 Pros The customer service and ease of use for Bookee has been incredible! We've been working with AB and he has been AMAZING in supporting us every step of the way. Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless. Cons The features that aren't available on Bookee seem to be in the works. There have been a few glitches with discounts and notifications but we're getting them worked out. I wish there was an easier way to grab links to specific classes or link to a certain date on the calendar. Other than that, we love it! Reason for choosing Kenko The customer service and ease of use 100%! We've been working with AB and he has been AMAZING in supporting us every step of the way. The features that aren't available on Bookee seem to be in the works and Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless. Review Source DD Dana D. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee is the best MindBody alternative " June 1, 2022 5.0 Fantastic. After 10 years on MindBody, I haven't looked back Pros I love so much about this software. They have done a great job creating iterations that make sense- with Stripe, Mailchimp, and ClassPass that really works for where fitness is at today. The online and OnDemand piece allows me to have a hybrid model easily! Cons It's still new so there are growing pains, however the \[SENSITIVE CONTENT\] cares and addresses them as soon as possible. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko Bookee far surpassed the competition in so many different ways. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MIndbody was awful in so many ways. Outdated, didn't respond to new needs well. Review Source CS Crystal S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Bookee! Exited for more new features" January 2, 2024 5.0 Pros As a Product Manager, I really took my time when selecting and comparing different booking and scheduling softwares, from Mindbody, GloFox, MarianTek, Bookee, Wellness Living, and 4-5 other options. Bookee really stood out as the winner with its modern, user-friendly customer facing UI, and sophisticated functionalities in the backend. Customer support is easy to access, and I love that they constantly have new features rolling out. As a customer, I feel heard. Cons Customer support hours are a bit restrictive, meaning weekends, and nights there is no responses until later. Some features were promised at initial onboarding but were never prioritized or rolled out. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source RC Roberto C. Head coach and Owner Professional Training & Coaching Used the software for: 6-12 months ### "Bookee App as owner" November 22, 2023 5.0 Overall, it’s affordable and clients have no issues with it! Pros What I love about this app is how easy it is to use!! From booking to cancelling, it’s just simple. Cons The only thing I don’t like is the way members can’t prebook their classes ahead of their due date. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) The cost and hire way it is to use. And customer service. Review Source ZY Zoe Y. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Studio/Physio review" November 18, 2023 5.0 Pros Easy to use app and website. Clients report the app is very easy to use. Allows us to process payments. Cons Some issues with the waitlist and clients not being notified. Review Source SE Sean E. Owner, Lead Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great service " December 20, 2023 4.0 Pros Bookee staff was helpful and knowledgeable. They worked with my team very closely through each and every step of the way. You won’t regret choosing Bookee Cons There are a few features that were missing and are on their way. That being said anything we have asked for the have stated they will look into it. They are constantly upgrading their systems and making changes to the platform for better ease of use! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We liked the website building side of Bookee. It was nice to have a company that could be our booking platform but also help us build and maintain our website. It was this fact that ultimately got us to choose Bookee. Review Source BH Benjamin H. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Review from Personal Trainer perspective" November 21, 2023 5.0 Pros I like the ease of being able to book clients and how the weekly schedule is formatted. Cons I dislike the lack of informational knowledge about Health and Fitness provided by previous companies. Review Source FR Francia R. Owner Arts and Crafts Used the software for: 6-12 months ### "bookee for my yoga and dance studio" January 7, 2024 4.0 It is good, I feel customers get annoyed about all the info they need to get registered. Some things are not very intuitive or practical like the pricing of special events... Pros Students have a place to be able to see schedule and pay in advance Cons some features take a long time to set up or are unexistent Reason for choosing Kenko the other one was not available in Mexico Review Source SD Sara D. Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee review " November 21, 2023 4.0 I love how people can book anything they want but their are issues with peoples memberships sometimes and I hate that I can’t run the proper daily reports and we also don’t have a QR code for gym check in still. Pros Being able to have clients book for multiple services Cons Not able to run proper sales reports or assign commision Switched from [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Being able to book universally was what was most important Review Source LP Lisa P. Owner, Coach, Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Bookee and finding it amazing" December 1, 2023 5.0 Pros The transition to bookee was smooth. The customer services is fast, kind, helpful. They are receptive to things I would like to have added to make operating my business more smooth. My customers love the new app. All in all my experience has been nothing but positive. Cons have not found anything yet, they have been fantastic. Reason for choosing Kenko less sales push and more conversation about what I needed the product to do Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Ease of use Expense of mindbody and lack customer support Review Source RZ Red Z. Dance instructor Performing Arts Used the software for: 6-12 months ### "Class management " November 17, 2023 3.0 Feel pretty neutral, it's a great tool and I don't have many complaints but the overall design and experience could maybe be a little more elevated to give me a more positive experience. Pros I can keep on eye on who's attending my classes and check students in easily as they come in. Cons Going through the calendar feature feels a little clunky. I wish it was easier to flips through filters with my schedule and the studio bookings overall Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Changed studios and this studio uses bookee Review Source SH Samuel H. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product that I use daily!" November 21, 2023 3.0 Pros Simple to use, very easy to personalise for our clinics usage needs Cons Can be glitchy and crash often. Some clients are unable to cancel out of our classes. Review Source Similar Products Featured