# Page 2 | Kenko Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kenko the right Fitness solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237636/Bookee/reviews --- Kenko 4.5 (68) [View alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of Kenko ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lydie R. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "all around platform and support" May 9, 2026 4.0 good and great with 3 different support teams for marketing, onboarding and google! I still need you! you need a social media team.....xtra.... Pros team and novelty and client support, 3 different support teams for marketing, onboarding and google! I still need you! you need a social media team.....xtra.... Cons high price.....6k a year to 400 bucks my other one. complicated app website kenko site. the client site with the calendar showing the improvement and motivation needs to go AWAY!! no need no motivation....clients just want to see calendar and book. this thing takes too much space...remove it please just put weekly calendar. Switched from [fitli](https://www.capterra.com/p/150710/fitli/) web and phone app, refresher design, cell use Review Source MJ Matthew J. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking software and easy process to setup." January 23, 2026 5.0 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Review Source AG Amber G. Pilates Mobility coach Sports Used the software for: 6-12 months ### "Best at Marketing" April 28, 2026 5.0 Overall experience is great ! The marketing for my business has been a game changer ! I am seeing a big difference in the amount of people coming to the studio Pros They are always on top of everything when needed. Any issue I have they fix it quickly. I highly recommend. Cons The only thing is having a few glitches in the app. Other than that Kenko is amazing !! They make sure to stay on top of whatever is needed Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They were bad. They don’t care anout their clients. Review Source VG Victoria G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Google Business" April 24, 2026 5.0 We've had a very great experience, the transition has been smooth and quick. Like I've stated before, they accommodate to our schedule, listened to what we wanted the website look like and delivered. Pros They are quick and made the process easy for us to transition into. They also made out website very pretty. Cons Time difference, I wish we were on the same time zone just to make some things easier. But they do always respond in a timely manner and they always accommodate to our schedule. Review Source VR Verified Reviewer Co-Founder Consumer Services Used the software for: Less than 6 months ### "Get rid of your bad fitness software, Kenko is worth it!!" September 4, 2025 5.0 Pros The user interface, both for the business and clients, is so seamless and user friendly. Everything is simple but very modern and stylish. The ease of use creates a low barrier to entry for clients to see our classes, make a purchase, and book their spot. We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider. Cons So far, there's nothing we don't like! We are looking forward to new features launching in the future that we think could make our experience, and other studios experience, even better! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Kenko Kenko just had certain features that the others lacked. Or even features they all shared, Kenko was just doing them better. The open roadmap was really a selling point for us. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Horrible software - bad user interface, little to no quality customer service or account management, overpriced and so many hidden fees. Review Source RI Regina I. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "CRM Review " April 21, 2026 5.0 Overall, a great experience. The team genuinely cares about doing what’s best for the studio and is clearly invested in your success. They’re easy to reach, responsive, and always willing to find a solution when something comes up. Pros Our onboarding experience with Kenko was genuinely seamless from start to finish. The setup process was incredibly intuitive, and the support team made everything feel organized, efficient, and stress-free. We were able to get fully up and running without any confusion, which is rare when transitioning systems. We also want to highlight how helpful the team was throughout the process. \[sensitive content hidden\] were amazing to work with—extremely knowledgeable, responsive, and genuinely invested in making sure we felt confident every step of the way. AB was also a great addition to the experience and added even more value with their support and insights. Cons None, overall an easy onboarding. With any issue the team is easy to reach out to and get a better understanding of the issue and find a resolution. Review Source Stephen B. Administrator Sports Used the software for: Less than 6 months ### "Kenko - Deceptive Business Practices" January 8, 2025 1.0 Terrible. I would run as fast as possible away from this company. Pros Initally, everything looked great, it seemed like a good fit for our business Cons But after signing the contract, and seeing they used misleading verbiage regarding cancellation in their Terms and Conditions, everything went downhill. We used them for one month, didnt even get past the onboading, and they refused to release us from the contract, even though they stated 30 day notice to cancel (not edited). Very shady business practices. They offered to waive the subscription fee, but we would be locked into a business with a non compete, and have our clientele have to experience their business practices. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko We thought, based on their website, it would be more in depth, the marketing would be easier, and the monthly payments would be simple. We were wrong, and mislead Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We thought it would be easier to manage than Teamsnap. Teamsnap has way better customer service, an easier navigation platform, and the fees are way lower. Review Source AN Angela N. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Loved them for my website! " April 27, 2026 5.0 Has been very good, I have loved everyone I've worked with on the team - very responsive and helpful. I love my new website and studio growth so far! Pros The Kenko team has been wonderful to work with. Everyone is very responsive and helpful. I had them remake my website from scratch - and they honored every detail I wanted. I love it! They have adhered to discussed deadlines, and delivered on what was promised. They have also been doing SEO and work with google - and my page was ranking #1 within the first couple months! I feel like the expectations were clear, and straightforward, and I am really happy to continue to use them for my website and online presence. Cons Nothing yet, have been happy with my experience so far. I don't feel like they are as pushy as some other companies in insisting on additional services, they are respectful of where I am with my business needs. Review Source LP Lucina P. CEO Wireless Used the software for: Less than 6 months ### "Great Software for a Great Price" February 13, 2025 5.0 The onboarding process was smooth and thorough. \[sensitive content hidden\] was amazing—she guided me through every step and was always available to answer questions or resolve any issues. Since booking software is new to me, having her support made a huge difference in getting everything set up properly. Pros Kenko is an easy-to-use booking software that works well for both businesses and consumers. The intuitive interface makes scheduling and managing appointments seamless. Cons The system can be a bit slow at times, and I haven’t yet figured out how to accurately connect a payment system to the software. Some improvements in this area would enhance the overall experience. Review Source Noé R. Founder and Headcoach Sports Used the software for: Less than 6 months ### "PAU experience with Kenko AI " February 11, 2025 5.0 My experience with Kenko as a booking tool has been excellent, providing the essential features I needed to efficiently set up and manage my business operations. Pros How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur. Cons Honestly, for me, it has just been a very uplifting experience. Review Source DD Danielle D. Pilates Instructor and Studio Owner Facilities Services Used the software for: Less than 6 months ### "Great experience with Vidi" February 11, 2025 5.0 Pros Branded app and the waitlist feature. Also the fact that I have somebody to work on marketing with once my app goes live. Cons How long the setup takes before the app goes live Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I didn’t have my own branded app and I was not happy with the way they were managing my account. Review Source DC DonRicka C. Owner Performing Arts Used the software for: Less than 6 months ### "Bookee is the BEST!" August 1, 2024 5.0 I love Bookee and and the dedicated manager AB that I have for support about ANYTHING! He is very knowledgeable on the entire system and takes me step by step, answers all my questions and if he doesn't know it right off top he will let me know he will follow up once he has the right answer. We have 1 on 1 weekly meetings to make sure that I am confident and comfortable with Bookee and He always updates me on all the new functionalities coming soon with visuals too. I am able to train my staff with ease and its fun because of how easy it is to move through Bookee. I recommend Bookee to everyone for your brand and business because it will make you and your clients happy and take your brand to the next level! Pros I love how straight to the point Bookee is visually. I love the simplicity of how to navigate through the platform. Cons There is no test mode on things besides the notifications. There are no training documents or manuals or anything electronic for you to be able to go back to when you need help or have questions as a new client. I know there is support but they are not always available. you send a message and then an automated message comes to you and sometimes your question still doesn't get answered. Review Source SJ Samaira J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best emerging software in this field" August 6, 2024 5.0 Pros They value customer experience a lot, which prevents them from becoming a feature factory and build features that are actually the best present as of now in the market. The team is helpful, great support and people from the team get on a call with me at times to discuss my experience. Overall, 10/10 experience. Cons I had requested for the CRM to be compatible on other devices and this problem has been solved recently too, so nothing as of yet. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Kenko Price and feature graph seemed the best with book Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) They became a feature factory with absolute trash support Review Source AS Andrea S. Founder Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee is a game changer " July 28, 2024 5.0 It has been a great experience. Jay was so helpful during the onboarding process. I’m beyond happy I decided to implement Bookee into my company. Pros The ease of the system for me and my customers Cons The CRM is not available on my phone and it would be helpful in a pinch Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko The price and the quick onboarding process Switched from [Baseline](https://www.capterra.com/p/10012768/StatStak/) It was impossible to see when someone booked or cancelled a class. Worse than that, I had no idea when someone joined my studio. It wasn’t entirely their fault because the system was set-up for baseball cage reservations. Review Source HP Holly P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The BEST Fitness Software!!" August 11, 2023 5.0 My experience has been excellent. We have been with Bookee from nearly the beginning and they have given so much attention to the user's experience. They are always really responsive and so attentive to your needs. And they don't charge for every little thing like some other programs, which is a deeply refreshing experience. Pros It's INTUITIVE, which makes it easy to use and navigate. It's easy to train staff to use it. It is sleek and modern and meets all of our needs. Cons Bookee really listens to their users and therefore are releasing new features all the time. It can sometimes be hard to keep up on what the new releases have to offer. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[fitDEGREE](https://www.capterra.com/p/181733/fitDEGREE/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Kenko I liked the look of bookee's design. I also liked the people behind bookee and was willing to take a risk on a lesser known company at the time. I'm glad I did. They've been amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was constantly up-charging me while making my life more difficult on their very archaic platform. My main goal was to find a clean, up to date, and new company that made the experience for myself and my users very intuitive and easy. People are not always very tech savvy so a program on the user end needs to be simplified while doing what we need. And on the back end it needs to be robust and intuitive at the same time. Bookee was exactly what I was looking for. Review Source CC Cicelee C. Owner, Yoga Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Bookee = Smooth & User-Friendly" November 2, 2023 5.0 Pros I really like how easy, smooth, and user-friendly Bookee is. And that's on both ends - the frontend, customer-facing side of the system as well as the backend, management side of the system, which I use almost daily. The system isn't buggy at all. It is amazingly and awesomely smooth running. Also, it is full of many features. Features to make the functionality better for you and your team; features to make the functionality better for your customers; features to make your workload less; features to help you evaluate and improve your business. And, they are constantly adding more features to the system to continue making it better and smoother. Bookee integrates seamlessly with many other applications that you need to run your business. As a result, Bookee makes your job easier. Lastly, the team was very attentive and helpful every step of the way during the system onboarding process. There was a lot of handholding throughout the process - and I mean that in the very best way. There was no point when I ever felt like I was on my own as I was setting up the system for my business. Cons There are a few challenges with Bookee. The schedule/calendar, from the customer's point of view, could use a little tweaking. When a class session is canceled, it would be better if it showed as "canceled" rather than being removed from the calendar. Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers. Also, it would be great if the schedule/calendar had more viewing options, like an option that only shows the days that classes are offered and leaves "no class days" off the schedule. For example, if you don't offer classes on Fridays, it would be great to have a schedule display option that doesn't show empty Fridays on the schedule. Though Bookee is really good about considering requests to change the system, it can take a really long time for them to make the system changes that they agree to make. Technical Support acknowledges inquiries very quickly. However, they aren't always timely in resolving the problem you inquired about. Sometimes, they resolve issues in a very timely way. Other times, they are very slow to resolve issues. Account managers change often. In the last 6 months, I've had 3 different account managers. Though the changes have happened for understandable reasons, regularly having to pivot and adjust to a new manager makes it hard to build a relationship with them. Review Source SC Sabrina C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Such a great software and team! " August 2, 2023 5.0 Bookee runs smoothly. Last thing I need is a headache from technology. With staff support and mostly ease of use, Bookee is very helpful Pros I love the ever evolving updates and features Bookee creates. It shows innovation and they care about fitness businesses. Cons There are some features that could use improvement such a payroll, statistics, logistics, and payment processing. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Class Manager](https://www.capterra.com/p/183418/Class-Manager/) Reason for choosing Kenko We liked the new technology Bookee is using, and the fact that the team cares about their customers and software. Customer support, and constantly asking for feedback is very important. Review Source EH Evan H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "United Athletics Fitness - Bookee review" January 26, 2024 4.0 Overall positive experience with transferring from our old system. Everything is much easier to use and having the website, mobile app and admin end of the system being integrated together allows our team to provide and more cohesive experience for our members. Pros Easy to use and set up. Member interaction and automation is very helpful or our small business time management. Mobile app is clean and easy to use along with troubleshooting member concerns Cons No hourly setting for staff payroll or percentage option for paying staff that are appointment based. Reason for choosing Kenko Bookee was the most cost effective fix to the issues that we had with our old system and also provided some features that would allow our business to expand. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The old system was very detailed and involved to set up and use. Although it gave our company more control over the app and website it was very easy to make mistakes create larger problems. The customer service was not very responsive and because the app and our website were not integrated members found interacting with our business difficult. Review Source JK John K. Designer Design Used the software for: 6-12 months ### "The platform is continuously improving and the customer support is incredible." February 4, 2023 4.0 Bookee has been mission-critical for my client's business and has not disappointed. While the software is great, the best feature is the incredible customer support. We've had a dedicated project manager from the start to help us get started and they've followed through with support and advice every step of the way—not just at the beginning. Their team is always very responsive, and moreover, have shown dedication to continuously improve the product. In just a few months they've rolled out a number of new or improved features with many more scheduled. Easily the most personalized, engaged, and effective customer support team I've seen for a SaaS product. Thank you! Pros As a designer and developer, the software was easy to integrate with our Webflow project. I used this for a business that required clients to be able to book multiple service types with different instructors at different locations. I'd had no experience with this type of integration and the setup was very straightforward. I'm in the Bookee dashboard on a daily basis and the backend UI is a pleasure to use. Cons While there are are a few customization options for the front end, I would love to see more flexibility with customizing the front end user experience/design. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kenko The setup seemed more manageable and flexible, especially as we still had a number of unknown variables for the business at the outset. The price was much cheaper, and the feature set on their website was clear and robust. Review Source GS Guy S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Lagree Red Review of Bookee" August 16, 2023 5.0 Pros The most important feature of any booking platform is dependability. And in the 1+ years I’ve used Bookee, the system has never crashed, it has always been available and accurate. Also, the customer service is outstanding. Whenever I’ve had an issue or a feature request, Bookee has always addressed it in a timely manner. Cons The platform is still new, so it doesn’t quite yet have the CRM capabilities of some of the bigger, more expensive booking platforms, but they are making strides. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Kenko I felt Bookee was the best value for what I wanted in a booking platform and liked the fact they they are small and agile enough to allow some customization. Review Source CP Colten P. Owner/manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Bookee is awesome" August 9, 2023 5.0 Pros I like that they are very flexible with the needs of the clients and constantly updating and making their product better. Cons I can’t think of anything that I don’t like about the program Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY was getting too expensive and promoting our competitors inside their app. Review Source RS Renee S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great small business software for Fitness/Dance" January 19, 2023 5.0 Overall I am extremely happy with Bookee. I would absolutely recommend it to any small fitness or dance studio. Pros This software covers many bases for my studio and is convenient and fairly easy to use. The custom app feature is fantastic. Reps were amazing, fast, highly available, and friendly. Cons There are a few minor glitches that I've experienced regarding issues changing/updating class details. Would love expanded membership alteration options. Reason for choosing Kenko Price, ease of setup/onboarding, custom app, liked the UX design and branding. Review Source TL Tara L. Operations Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bookee beats MindBody and Wellness Living in every way!" November 22, 2023 5.0 Pros The customer service and ease of use for Bookee has been incredible! We've been working with AB and he has been AMAZING in supporting us every step of the way. Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless. Cons The features that aren't available on Bookee seem to be in the works. There have been a few glitches with discounts and notifications but we're getting them worked out. I wish there was an easier way to grab links to specific classes or link to a certain date on the calendar. Other than that, we love it! Reason for choosing Kenko The customer service and ease of use 100%! We've been working with AB and he has been AMAZING in supporting us every step of the way. The features that aren't available on Bookee seem to be in the works and Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless. Review Source JC Jeremy C. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookee Has Been a Great Software for Us" December 18, 2023 5.0 From using multiple Gym CRMs, this one has been the easiest and most convenient one to use. Pros The ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it. Cons The bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users. Review Source CS Crystal S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Bookee! Exited for more new features" January 2, 2024 5.0 Pros As a Product Manager, I really took my time when selecting and comparing different booking and scheduling softwares, from Mindbody, GloFox, MarianTek, Bookee, Wellness Living, and 4-5 other options. Bookee really stood out as the winner with its modern, user-friendly customer facing UI, and sophisticated functionalities in the backend. Customer support is easy to access, and I love that they constantly have new features rolling out. As a customer, I feel heard. Cons Customer support hours are a bit restrictive, meaning weekends, and nights there is no responses until later. Some features were promised at initial onboarding but were never prioritized or rolled out. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.