# Kenko Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kenko Software - reviews, pricing plans, popular comparisons to other Fitness products and more. Source: https://www.capterra.com/p/237636/Bookee --- # Kenko Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kenko ## What is Kenko? Kenko is an AI-powered marketing and booking platform built for fitness studios that want to grow without adding more manual work. Studios today need more than scheduling—they need visibility, fast lead response, and retention systems working together. Most tools manage bookings but leave growth disconnected. Kenko combines AI-driven marketing automation with a premium studio management platform in one system. With personal growth coaches and human support, studios continuously optimize their Google Business presence while AI runs SEO improvements, engagement campaigns, and lead nurturing in the background. Leads are converted and retained through automated follow-ups, personalized messaging, early retention signals, and integrated booking, payments, and memberships. Studios also get fully branded mobile apps for seamless booking and engagement. The result: higher visibility, stronger conversion, and better retention. ## What is Kenko used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 61 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 7% Starting price $99 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kenko?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gokenko.com/&name=Kenko) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kenko 4.5 (61) VS. [4.5 (168)](https://www.capterra.com/p/268006/Daxko-Operations/reviews/) Starting Price $99 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (61) Ease Of Use 4.5 (2,966) Value For Money 4.3 (47) Value For Money 4.4 (2,045) Customer Service 4.5 (51) Customer Service 4.5 (2,274) ## Kenko alternatives [4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month [4.2 (515)](https://www.capterra.com/p/42550/ClubExpress/reviews/) Starting price $0.42 Per User, Per Month Highest Rated [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month [4.6 (201)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/237636/Bookee/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar Management 4.6 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Electronic Payments 4.6 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Processing 4.6 (21) 76.19% of 21 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Customer Database 4.4 (18) 77.78% of 18 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Mobile Access 4.3 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Kenko 141 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Maintain personal certifications/qualifications Communicate using direct chat or messages within the system Create and schedule group classes, recurring appointments, and private sessions, etc. Online registration for classes Schedule in-person or online classes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Generate reports to assess the financial performance of an organization Create custom workout plans for your clients based on their specific goals Designed for dance studios Intended for sports & fitness gyms Designed for yoga and pilates studios Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Designed for trainers who offer online and in-person sessions Designed for trainers who offer in-person sessions Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Make reservations on the go through a mobile device Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Designed for trainers who offer online sessions Portal for parents to see and update childrens' info, track progress & more Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software Trigger clickable pop-up messages Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Private client session notes for coaching, therapy, etc. Track employee skills, competencies, training & qualifications Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Database of students to track personal information of individuals and families Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Classes/sessions accessible via web browser of built-in video conferencing Allow organizations to streamline the check-in process for visitors. Interact with data visualization elements, such as charts and graphs, to drill down into data Record, update and manage waiting lists Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.3 (61) 4.3 Based on 61 reviews ## Pricing Value for money 4.3 (47) Free Trial [View pricing plan details](https://www.capterra.com/p/237636/Bookee/pricing/) Basic $99.00 Usage Based,Per Month Pro $199.00 Flat Rate,Per Month Premium $299.00 Flat Rate,Per Month Value for money 4.3 (47) 4.3 Based on 47 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/)[ Razorpay](https://www.capterra.com/p/179263/Razorpay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (51) 4.5 Based on 51 reviews ## User reviews Overall rating 4.5 Based on 61 reviews Filter by rating 5(44) 4(9) 3(4) 2(0) 1(4) Mentioned topic Sorted by most recent MJ Matthew J. Co-Owner Health, Wellness and Fitness ### "Great booking software and easy process to setup." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 The experience was very smooth and easy to get through, having an assigned onboarding coach to walk me through every step and answer questions was very useful. The booking system itself is also great once set up. Pros The responsiveness of the team and the clear details for every step of setting up made the process smooth and easy to learn. Cons There are a few specific features and technical aspects of the platform that took some time to figure out and that I would like in the future, but having a roadmap feature to request certain things to add was also very useful. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) We wanted something a little more intuitive and involved as the UI for Momence was not ideal for our business. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing Kenko The process of setting up for Mariana Tek was far more involved and expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Joseph L. CEO Non-Profit Organization Management ### "Extremely Disappointing Experience with Kenko" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 12, 2025 I rarely leave negative reviews, but my experience with Kenko was by far one of the worst I’ve had with any software company. Despite the sleek marketing, their platform is nowhere near as evolved or intuitive as they claim. The software is currently undergoing what seems to be a complete reconstruction — features are being redesigned, removed, or half-functional. Many tools feel redundant and poorly integrated, and essential settings are buried under multiple layers of menus, forcing you to dig endlessly just to make simple changes. Their onboarding process is a nightmare — drawn out, confusing, and seemingly designed to waste your time. It took weeks to even get close to a usable setup, and by that point, it felt more suspicious than professional. What truly pushed me over the edge was their billing practice. I signed up for what they advertised as a free account, but I was unexpectedly charged without authorization. I never approved a payment, never submitted an invoice, and yet I was billed anyway. When I reached out within a week — well within any reasonable 30-day refund window — they flat-out denied my refund. Since then, their support team has ignored my messages and calls, showing zero accountability or concern for customer satisfaction. Overall, Kenko is not ready for prime time. Between the clunky software, misleading practices, and nonexistent customer support, I would strongly advise anyone to stay away until they get their act together. Pros At first glance, the interface looked clean and promising, and some of the concepts behind the features seemed useful in theory. Unfortunately, that initial impression didn’t hold up once I started using it — the tools weren’t as functional or streamlined as they appeared. Cons The software feels unfinished and far less advanced than advertised. Many features are redundant, poorly organized, and hidden behind multiple menus. The onboarding process was overly long and unproductive, and I was unexpectedly charged despite signing up for what was supposed to be a free account. The lack of response from their support team made the whole experience extremely frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Andrei V. Yoga Studio Owner Health, Wellness and Fitness ### "Horrible experience -> on paper they have all the features, the execution is BUGGY at every step and is losing us money and time" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 5, 2025 Worst thing ever. On paper, they have all the features. Sales was great, onboarding was nice, people we interact with are nice, our success manager is nice. Product management and development -> as a previous product manager, never had a product experience so bad. Wasting so much time almost daily having to raise bugs, trying to stay on top of all these bugs. And the worst part is that these aren't little bugs that don't impact anyone -> these are bugs that are impacting potentially hundreds of monthly payments, that lead to us STRESSING a lot and potentially losing financially due to their buggy app. If you don't see this review edited soon, it means I have moved over to a different provider -> I'd rather go through the hassle of migrating again than go through bad product crises every 1-2 weeks (and it's been like that for a few months now, since we switched over). Pros Sales was a great experience. On paper, they have great features, similar to momence and other competitors, at a considerably better price. Really love the feature of having the website done through Kenko, and having the schedule integrated through the website (and of course our branded mobile app). Cons Bugs everywhere -> let me tell you about some of the bugs we faced, and especially how they cost us a lot of money and time. I have never experienced such a bad product experience. I will completely ignore the small bugs, but letting you know what we faced in a only a few months that led to money and time wasted. 1. Recurring payments not being completed not working. We noticed after a period that some customers were having their memberships renewed, without any payment even being attempted. Literally they allowed us to not have any visibility of any missed payment, and they allowed our customers to keep coming to class without their automatic payment being completed. We spent weeks working this out with them, use cases, examining different bugs as part of this, thought it's fixed, whoops -> appears again. Nobody tells us, we somehow notice we're missing payments! 2. Discount codes created to only work for the first month of a recurring membership -> the discount is applied not only in the first month, but then again applied in the second month! We raise this as a bug, they say they are working on it. One month later, discount is applied AGAIN. Absolutely horrible, applying discounts to out clients when there should be no discount, month after month, with a useless team. 3. We noticed people with expired memberships were still allowed to book classes AFTER their expiry date. Literally allowing people to come for free, leading to us losing money. 4. Their teacher pay feature is full of bugs -> if you use it, great chance you'll be losing money Not to mention some key features were designed by people with no knowledge of how studios work. The key product in any studio is a recurring membership. Imagine this is a monthly recurring. Their membership is designed so that it doesn't allow our customers to book classes in the future, if it's in the next iteration of their membership! So imagine my membership is renewing tomorrow -> literally doesn't allow our loyal customers to book classes in a few days, and you have to wait for the renewal to first happen. What?! Switched from [Momoyoga](https://www.capterra.com/p/155546/Momoyoga/) Was looking for something with more features, especially the automated email journeys, as we were growing a lot. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reasons for choosing Kenko Chose Kenko over momence due to price and due to the fact they had an integrated website builder - wish I picked momence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Morgan F. Owner Sports ### "Yikes. Not good at all. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2025 Pretty terrible. I would never recommend this company to another. The 12 month contract is pretty gross too. If you’re delivering on the services claimed, then you don’t have the right to hold someone in a contractual agreement. Pros I did appreciate that they handled the data migration from our old CRM in the beginning of our transfer to Kenko. Cons There’s countless things Kenko lacks that are seemingly very obvious. Like for one, they claimed to have an inbox for customers to directly correspond with us when, in fact, it’s a forwarding service from your regular email which at that point, why not just use your email. It’s also disgustingly overpriced for what you’re getting. You can’t get immediate help with issues because they don’t have a help line. You have to email them and they get back to you when they can. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) We’re actually going back to Wix after the terrible experience with Kenko. We actually loved Wix but they had one client billing issue and it’s since been resolved. We should’ve just been more patient and not switched. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Co-Founder Consumer Services ### "Get rid of your bad fitness software, Kenko is worth it!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Pros The user interface, both for the business and clients, is so seamless and user friendly. Everything is simple but very modern and stylish. The ease of use creates a low barrier to entry for clients to see our classes, make a purchase, and book their spot. We can already see a lift in our sales and we're confident that's because they are able to navigate the site and app much better than our previous provider. Cons So far, there's nothing we don't like! We are looking forward to new features launching in the future that we think could make our experience, and other studios experience, even better! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Horrible software - bad user interface, little to no quality customer service or account management, overpriced and so many hidden fees. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Walla](https://www.capterra.com/p/265361/Walla/) Reasons for choosing Kenko Kenko just had certain features that the others lacked. Or even features they all shared, Kenko was just doing them better. The open roadmap was really a selling point for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cindy M. Owner Education Management ### "Good but not great" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 12, 2025 Good but considering changing platforms. Recently met with Kenko and they continue to evolve but I don't think they are the best for an educational institute. Pros I like the ease of use and being able to build out our schedule of classes and courses but it has some hiccups. Cons I am not able to place a live calendar on my website that includes classes and courses and my customers don't care what I call them, they just want to be able to see everything going on. My customers have difficulty setting up a "child account" under their parent account so it makes it confusing when signing up more than one child. Customers can also only sign up for only 1 course and that doesn't match our business model Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reasons for choosing Kenko convenience at the time but we will be switching to Sawyer, I feel it's a better fit for education centers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michelle A. Owner and Director Health, Wellness and Fitness ### "Great program with a Team that helps you provide the best for your clients!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Very accomodating, the team are very helpful and invested in helping you solve problems and make ease of use better at every stage. Pros Easy to use. The UI for both staff and clients is exceptional. Managing memberships is very simple and overall the program has given us time back in every way. Cons Doesn't yet do customisable notes - but it's coming! Honestly, this is the only system I've found that caters to our needs. They are moving into the health and wellness space and I can't wait. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Clunkyness, chaos, and didn't do the Allied Health side of things that I need. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) [Momence](https://www.capterra.com/p/229516/Ribbon/) [GymMaster](https://www.capterra.com/p/57469/GymMaster/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing Kenko They are committed to catering the wellness space by 2026. The only booking/membership/fitness crossover software to do so. It has the simplicity and user experience of gym or fitness software that clinic software doesn't, but is starting to have the higher capacity of a clinic software in terms of data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kara K. Owner Health, Wellness and Fitness ### "Liked it at first + now really enjoy it! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2025 It's been great! It's been getting better every year. The customer service has been spotty at times, but now I have an account manager that is very responsive. I like the software and it's easy for my customers when they use the app. I love the journeys, but would never be able to figure that out without kenko's support. Pros It's pretty easy to navigate once you are trained. I like having someone that I can email or book a time to have a zoom call with to talk through problems I'm dealing with. Feels like kenko employees are trying to make it better + more user friendly all the time. They ask what we want + implement. Cons I've been using it for over two years and early on there were a lot of problems that were frustrating, but I've seen so many improvements that these can now be overlooked. It is frustrating to enter a customers name and the search result doesn't come up. You have to use lowercase or uppercase depending on how they set up their account. Pulling reports can be difficult to navigate, too. I don't like how it integrates into my website because my clients book through my site a lot and they don't know how to cancel their bookings. That could be better for sure. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Kenko The cost was lower + I heard it was difficult to navigate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mike M. Owner Health, Wellness and Fitness ### "Happy with the switch to Kenko" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 20, 2025 Great. As I get more used to the software and am able to fully take advantage of it, as well as the dedicated monthly support calls, this will be a game changer. Pros I love the people! The onboarding was great. It's nice to work with a company whose people genuinely care about your success. Cons Like any new company, there are some kinks. However, the staff is nimble and fixes get addressed quickly. So, that's a pro. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Too much nickel and timing going on and customer service was not as good as it used to be. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/) Reasons for choosing Kenko It just seemed like the best fit for my business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lucina P. CEO Wireless ### "Great Software for a Great Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 The onboarding process was smooth and thorough. \[sensitive content hidden\] was amazing—she guided me through every step and was always available to answer questions or resolve any issues. Since booking software is new to me, having her support made a huge difference in getting everything set up properly. Pros Kenko is an easy-to-use booking software that works well for both businesses and consumers. The intuitive interface makes scheduling and managing appointments seamless. Cons The system can be a bit slow at times, and I haven’t yet figured out how to accurately connect a payment system to the software. Some improvements in this area would enhance the overall experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/237636/Bookee/reviews/) Popular comparisons [Mindbody vs Kenko](https://www.capterra.com/compare/40229-237636/MINDBODY-vs-Bookee) [Daxko Operations vs Kenko](https://www.capterra.com/compare/237636-268006/Bookee-vs-Daxko-Operations)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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