--- title: "Relish AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Relish AI Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/237648/Relish-AI/" page_type: "product" language: "en" --- # Relish AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relish AI ## What is Relish AI? The Relish AI is an automation assistant for eCommerce/Shopify stores and brands to automate their sales and support functions. The conversational AI-powered chatbot helps to improve customer engagement, generate more sales while reducing cart abandonment and support tickets; it also assists in live order tracking returns & cancellations as well! ## What is Relish AI used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relish AI?[Manage this product listing](https://www.g2.com/products/relish-ai/claim_requests/new?auto=true) ## Relish AI Overview Updated September 2026 AI summary Relish AI offers a cloud-based conversational platform that enables businesses of all sizes to automate customer support and marketing interactions using chatbots powered by machine learning, natural language processing, and speech recognition. With features like real-time analytics, customer segmentation, and sentiment analysis, it supports organizations seeking to enhance engagement and monitor performance through web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Relish AI 0.0 VS. [### Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price $29 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (589) Value For Money 0.0 (0) Value For Money 4.5 (509) Customer Service 0.0 (0) Customer Service 4.6 (500) ## Relish AI alternatives [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) Highest Rated [Smith.ai](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [4.9 (48)](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) ## FAQs about Relish AI Overview ### What company size and specific industries is Relish AI built for? Relish AI is designed for eCommerce and Shopify businesses of any size across all sectors that need always-on conversational support. It is suited to companies that want to improve customer engagement, lower support costs, increase sales, and build brand loyalty. Features and Usability ### What are the key features of Relish AI? Relish AI offers AI and machine learning features such as intent recognition, sentiment analysis, and natural language processing, plus chatbots, autoresponders, and live chat. It also includes customer database tools, support ticket management, knowledge base management, real-time analytics, reporting, and feedback management for customer service and engagement. Integrations ### Which third-party tools and platforms does Relish AI integrate with? Relish AI integrates with 6 third-party tools, including Shopify, Gorgias, Klaviyo, Twilio, Yotpo, and Stamped.io. These integrations cover ecommerce, customer support, marketing automation, messaging, and reviews, giving Relish AI connections to the core platforms used to manage customer interactions and storefront operations. Getting Started and Support ### What training and onboarding options does Relish AI offer? Relish AI provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps. Getting Started and Support ### What customer support options does Relish AI offer? Relish AI provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response speed, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra reviewers highlight these as the features buyers value most when choosing artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Relish AI supports **Natural Language Processing**. However, it does not include **Generative AI** or **Data Import/Export**. Instead, it offers **Machine Learning** (**33%**) and **Chatbot** (**42%**), which can still meet important buyer needs. These features help businesses automate responses, identify patterns in data, and improve customer interactions, giving teams a practical way to handle conversations and extract useful insights. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Relish AI 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $29.00 Usage Based,Per Month ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.