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IBM Process Mining

IBM Process Mining

4.0 (13)
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What is IBM Process Mining?

IBM Process Mining is process mining software that provides businesses with AI-powered process intelligence to gain transparency into processes, identify inefficiencies, trigger corrective actions, ensure compliance, boost productivity and accelerate digital transformation. The software integrates data from sources like ERP and CRM systems to create process models, enables process simulation for change impact analysis, performs conformance checking to detect deviations, and can generate automated bots to streamline workflows.

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IBM Process Mining Features

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IBM Process Mining
IBM Process Mining

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Overall Rating:

Ease of Use
3.5
Customer Service
3.2
Features
3.8
Value for Money
3.4

Starting from:
$0.01/One Time
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Overall Rating:

Ease of Use
4.5
Customer Service
2.5
Features
4.0
Value for Money
2.5

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0.0
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0.0

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IBM Process Mining Reviews

Showing 5 of 13 reviews
Overall
4.0
Ease of Use
3.5
Customer Service
3.2

Pros

  • It has been a great honor for us to be a part of such a huge campaign like this one and to help our people achieve better service.

  • This masterpiece from IBM is more powerful than we ever expected, Process Mining has helped us identify and automate game-changing automation opportunities and complex processes.

  • This tool is a major step forward in improving business operations, and we highly recommend it to our clients and prospects who are looking to expand their business and streamline their processes.

  • Easy to monitor process functionalities from a simple dashboard with great visibility and excellent analytical functionalities.

Cons

  • Sadly, we couldn't rely on the documentation since it's not covering all the features and capabilities and not literally informative.

  • We enabled them to have a deeper look at the performance of each process with in-depth data-driven insights to identify the delay-causing obstacles.

  • The lack of mobile applications is also a pain for someone like me, and the cost is something I wish they would reduce one day.

  • Sometimes the performance goes low and heavy when it's integrated with other tools outside of IBM, but as long as it's from the IBM family, it's as fast-as-lightening.

Most Helpful Reviews for IBM Process Mining

Maya G. avatar
Maya G.
Sales and Marketing Specialist
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 16, 2022

"Easily discover processes and gain insights to boost performance"

Overall: We always encourage our clients to use "IBM Process Mining" to fulfil their digital transformation along with RPA and other tools from "IBM Cloud Pak for Business Automation", They become really surprised with the amount of benefits they hear from us as soon as we start explaining the use-cases and how beneficial it is for their industry, Process mining has a true quality of features with an ease of implementation for unsupervised launch, Powered up with the greatest accuracy and fastest processing, and its always stable doesn't matter how large the data is, You'll never experience any kind of bugs or crashes like other RPA tools, Because its built on the ingenuity of "IBM" the leading technology company for decades and they are the best in cognitive computing and cloud-based services.da

Pros: Most of the features we like in this game-changing Process Mining from "IBM Cloud Pak for Business Automation" is the power of applying data mining algorithms to event logs of enterprise applications using their advanced AI/ML Technologies to discover process opportunities and automatically generate process models based on the insights from user-interactions, Enabling us to have a higher level of detail for the most complete picture you could get from an RPA tool.,

Cons: I didn't like the guidance for the onboarding period and the quality of training on their documentation and I wish they could reconsider improving it with a clearer and more detailed information to help us master Process Mining and all the products from IBM's Cloud Pak for Business Automation.ks

Alternatives Considered: Automation Anywhere and UiPath
Reasons for Choosing IBM Process Mining: When IBM acquired the Italian giant myInvenio and added it as Process Mining into their Cloud Pak for Business Automation, We knew that this is going to be the most powerful process miner in the market, and we already had a previous successful implementations for their RPA and other IBM Cloud tools and all was promising and inspiring for us to switch most of the tools we use to IBM Cloud.
Salah R. avatar
Salah R.
Chief Innovation Officer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 5, 2022

"Streamline your digital transformation with the powerful Process Mining tool from IBM."

Overall: When I started getting into the digital transformation path back in the days there was nothing better than MyInvenio, the process mining giant with exceptional capabilities that no other rival offers and that was the reason why IBM acquired it and turned it to IBM Process Mining to join the family of IBM Cloud Pak for IBM Process Mining is a technology that provides deep insights into the workflow process in all the applications at a company. This program provides an automatic approach to tracking the workflow process in an organization and provides the best information for creating business statistics. The platform includes all capabilities for tracking the workflow process in all applications, as well as the most essential data for creating business statistics. It provides my analysis team with credible intelligence that can decide our company's future performance.

Pros: I consider this advanced process mining software as the most intelligent insightful tool with the highest possible accuracy in the market, Since the beginning of the process development journey when process mining was a new thing and it was called (MyInvenio) before IBM acquires it, I've been watching it evolve and the people behind it was a team of highly professional engineers with massive impact and technology knowledge, That's why IBM acquired it and that was the day our new unique selling proposition for the digital transformation was born at Imbassy even before IBM acquires it when It washe mount of data it deals with and the is one of our essential digital transformation suite along with almost all the rest of IBM's automation tools and the primary key offerings for SMEs and SMBs along with the rest of IBM's Business Automation cloud, It empowers hundreds of different-sized businesses and thousands of teams with the most insightful information with the highest possible accuracy ever, I of teams and thousands of employees with We count on it with over 10,000 employees in different industries and different sizes, It's a rapid growth machine fast.

Cons: IBM Process Mining is a great solution for businesses that need to know exactly how their workflow processes are progressing. With this tool, we have been able to detect and eliminate bottlenecks in our processes, which has led to a dramatic increase in our production speed. The workflow model procedures have increased in performance, and any project can now be completed in the least amount of time. When there has been a production lifecycle breakdown, automated reporting and monitoring assist in taking immediate steps.

Rania S.
Technical Solutions Architect
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 17, 2022

"Maximize Customer Satisfaction Score by Process Mining"

Overall: We're using IBM Process Mining as a part of the digital transformation we provide,We ensure our clients are getting the perfect configuration during the implementation to achieve the digital transformation goals and improve their performance through the operational excellence we usually achieve after using Process Mining and the rest of IBM's Business Automation Cloud, Process Mining enables us to have a detailed understanding for the very complex business processes and to analyze data from different departments and get the insights we need to improve the performance of our business operation and to make sure our clients are having the same experience too.

Pros: IBM Process Mining enabled us to automatically and easily discover business processes and optimize them using the business data visualized from the various process paths across all departments, So we're able to easily analyze the discovered processes and turn them into actionable insights to achieve the highest operation performance goals and to enhance the user satisfaction by using their highly advanced AI-powered insights to identify productivity/process related pain-points and solve them, To provide them with a streamlined customer journey and a seamless end-user experience.

Cons: Chrome extensions aren't working probably and sometimes it doesn't recognize them as enabled and keeps asking us to enable them while they are already enabled, Also on large datasets the performance goes heavier and crashes sometimes.

Jada S. avatar
Jada S.
Lead Data Architect
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 7, 2022

"The next-generation digital workforce with the power of AI"

Overall: The primary reason I chose IBM Process Mining instead of other RPAs on our list for our clients and as our main Process Mining for our agency, we still use some other alternatives for some clients, but IBM Process Mining is our superhero with exceptional capabilities and powerful performance in identifying processes. Still, the main reason is the seamless integration with the rest of IBM's Cloud Pak for Business Automation. The entire automation processes family from IBM provides us with streamlined, comprehensive automation tools, and this Process Mining tool is the main key to easily manage the entire operation and getting rid of all the manual tasks and processes. We've been able to use it to accelerate our digital transition, improve the developer experience, and boost our sales and delivery speed while keeping our customer satisfaction score up with the rapid interactions with tickets and service desk requests. It enabled us to focus on product development and provision after boosting our business agility by providing our customers with the digital transformation journey. Using this software, data gathering and analysis may be completed faster and more efficiently, and it makes it simple to manage any company's supplies.

Pros: I really do like how this process mining tool transformed our entire workflow and helped us accelerate the speed of making business decisions and improve productivity within the first days of production, I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. This masterpiece from IBM is more powerful than we ever expected, Process Mining has helped us identify and automate game-changing automation opportunities and complex processes. We have also saved money by reducing manual labor and optimizing our resources. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients without worrying about the industry or the department. We were truly surprised with the exceptional results we've achieved after the first few days of production, We started implementing directly after for our clients and they were happy with the results they'd seen during the first days of the implementation, I think it's becoming the most essential digital transformation tool for every company looking to drive more growth, save more time, reduce costs, and save resources. This tool is a major step forward in improving business operations, and we highly recommend it to our clients and prospects who are looking to expand their business and streamline their processes.

Cons: However, I believe it is a bit sophisticated and expensive, making it difficult to implement in smaller businesses. From a complexity standpoint, it is because it offers a plethora of fantastic capabilities, but it is also difficult to grasp everything and understand each function when it's not all covered in the documentation, and it takes some time to get used to.

Switched From: Automation Anywhere
Yasser A. avatar
Yasser A.
Chief Executive Founder
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 13, 2022

"Robust AI-Powered Process Transformation"

Overall: IBM was the first company to come to my mind as a digital transformation leader, Process Transformation was our first priority based on market requirements and that's the game-changing moment of joining "IBM Process Mining", The real game-changer of our digital transformation journey started with the Process Discovering, and using advanced insights to prioritize tasks and make predictive decisions, All our appreciation to"IBM Cloud Pak for Business Automation" for bringing us Process Mining to be the main key to our successful digital transformation and operational change.

Pros: We've achieved a 90% reduction in back-office time required to process daily enquires and orders for our clients, We identified and automated more than 75 processes for our clients within the year of CoVID-19 until now and successfully allowed them to easily let their employees work-from-home without affecting operation performance, Thanks to one of the most significant impacts of our IBM digital transformation using the powerful "IBM Robotic Process Automation" from "IBM Cloud Pak for Automation", It enabled us to achieve faster ROI within the first days of production and we became able to discover automation opportunities and to easily automate the most complex processes and to easily discover automation opportunities, We achieved a better decision making after operationalizing most of the decisions are made based on process insights on past situations using the insights of our processes analyzes

Cons: Technically there was nothing but the minimum pricing of the license is not what small companies expected and it's too high for basic uses like an agency like us setting it up for a startup, I hope sooner or later it's reduced even if it's a little bit, And the documentation needs to be more detailed and clearer with more video tutorials like screening with voiceovers could be perfect.