--- title: "Jotform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jotform Software - reviews, pricing plans, popular comparisons to other Form Builder products and more." source_url: "https://www.capterra.com/p/158456/JotForm-4-0/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Jotform Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jotform ## What is Jotform? Create and customize forms for any and all parts of your business with Jotform Enterprise. Our intuitive online form builder makes form creation a seamless and enjoyable process for all members of your team. Simply drag and drop to add or remove form fields, upload images and logos, automate e-sign forms, and make any other necessary changes. You and your form respondent's data will be safely stored within your Enterprise account — single sign-on and data encryption included ## What is Jotform used for? [Forms Automation](https://www.capterra.com/forms-automation-software/)[Survey](https://www.capterra.com/survey-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Best ease of use Overall rating Based on 2,933 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Beginner-friendly, intuitive interface Versatile survey creation platform Frequent glitches and slow support Restrictive free plan and features Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Form Builder / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... - Data Entry / 2026 - Document Generation / 2026 - Electronic Data Capture / 2026 - Government / 2026 - Work Order / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Jotform alternatives Highest Rated [4.7 (9,528)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) ## FAQs about Jotform Overview ### What problems does Jotform solve? Jotform solves paper-based intake, scattered submissions, and manual data-entry problems by letting teams build customized forms, surveys, registrations, approvals, payments, and document workflows with conditional questions and automated notifications. Nonprofits, event coordinators, customer service teams, HR staff, educators, and small businesses benefit from centralized responses, spreadsheet syncing, and shareable reporting. Answer based on 2178 reviews Overview ### Which roles and teams benefit most from Jotform? Jotform is most used by business owners, founders, and executives who collect client inquiries, payments, and operational requests without dedicated technical staff. Office and operations managers handle internal approvals and administrative intake, while marketing teams create lead-capture forms. Consultants, educators, and creative professionals gather registrations, feedback, and project details. Answer based on 2862 reviews Overview ### What company size and industries is Jotform built for? Jotform is built for small businesses, which represent 84% of reviewers, and organizations in nonprofit management and education management, at 7% each. It also serves healthcare-related users, including health, wellness, and fitness organizations, which account for 6% of reviewers, plus midsize and enterprise organizations at 8% each. Answer based on 2929 reviews Features and Usability ### What are the key features of Jotform? Jotform includes customizable forms, fields, and templates for creating forms tailored to specific information-collection needs. Its survey builder supports survey creation, while forms management helps organize, update, duplicate, and reuse forms. Data capture, import/export, reporting and analytics, and electronic signature features support collecting, reviewing, sharing, and signing submissions. Answer based on 683 reviews Pricing ### How much does it cost and what fees or limitations are included? Jotform offers a free Starter plan for one user, with five forms, 100 monthly submissions, and 100 MB storage. Paid flat-rate plans are Bronze at $39/month, Silver at 49/month, and Gold at 129/month. Reviewers report that free-tier submission, storage, branding, and advanced-feature limits can require upgrades as usage grows. Answer based on 698 reviews Integrations ### Which third-party tools and platforms does Jotform integrate with? Jotform integrates with over 100 integrations, including Google Sheets, Google Drive, Microsoft Excel, PayPal, Stripe, WordPress, Zapier, and Slack. These connections support spreadsheet reporting, file storage, payment collection, website embedding, workflow automation, and team notifications. Its catalog also includes CRM, email marketing, and cloud-storage platforms. Answer based on 594 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jotform? Jotform is easy for nontechnical users to adopt for basic form creation, thanks to its drag-and-drop interface and templates. It offers webinars, videos, and documentation for training. Reviewers report that admins and users building complex forms, conditional logic, integrations, or custom workflows need more time and guided practice. Answer based on 101 reviews Getting Started and Support ### What customer support options does Jotform offer, and how do users rate the experience? Jotform offers email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and able to resolve issues quickly, while some report delayed ticket replies, generic answers, and difficulty obtaining timely help for urgent or account-related problems. Answer based on 578 reviews Security ### How does Jotform handle data security and access control? Jotform uses SSL encryption, including 256-bit SSL cited by reviewers, to protect data transfers and form data. Reviewers also mention HIPAA and GDPR compliance, password or passcode protection for forms and submissions, audit trails, role-based permissions, and secure document transfers. Some users find permissions and account-sharing clunky or less capable at scale. Answer based on 101 reviews ## Who uses Jotform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Beginner-friendly, intuitive interface 94% positive reviews out of 688 Most reviewers find ease of use important, highlighting simple navigation, minimal learning curve, and accessible setup. Laurie K. Co-owner, 2 - 10 employees. "This site is extremely easy to navigate and helps to free up a lot of my time by doing the work for me!" Frequent glitches and slow support 67% negative reviews out of 229 Most users report bugs, crashes, slow performance, and delayed or unhelpful support, especially with complex forms. Jeff F. Property Manager, 2 - 10 employees. "The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team." Versatile survey creation platform 95% positive reviews out of 293 Most reviewers indicate survey form tools are flexible, offering templates, analytics, and easy customization for feedback collection. Ana R. Booking Executive, 11 - 50 employees. "Jotform integrates and works well with most of my clients engagement tools making it easy to create survey forms for collecting and analyzing clients feedback." Restrictive free plan and features 62% negative reviews out of 93 Most users comment on strict submission, storage, and customization limits, with advanced features requiring costly upgrades. Anonymous User Document Controller, 11 - 50 employees. "the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans." No-code drag-and-drop form builder 98% positive reviews out of 146 Most reviewers describe drag and drop as intuitive, enabling quick, code-free creation of customizable forms. Caitriona M. Childcare, 11 - 50 employees. "The drag-and-drop form builder is incredibly user-friendly, making it easy to create and customize forms." ## Features AI summary Based on 2,914 Form Builder reviews Capterra data shows that buyers of Form Builder software rank the following features as their top priorities: - **Customizable Forms** (**57%** of reviewers rated this feature as critical) - **Forms Creation & Design** (**54%**) - **Customizable Fields** (**53%**) Jotform supports all three features that reviewers rate most highly: **Customizable Forms**, **Forms Creation & Design**, and **Customizable Fields**. Together, these capabilities help businesses create forms that match their workflows, adjust layouts and design to fit different use cases, and collect the exact information they need, allowing teams to build better user experiences and gather more useful data. Customizable Forms 4.7 (869) 79.06% of 869 reviewers that rated this feature as important or highly important Jotform offers extensive customization for forms, letting you adjust layout, branding, and logic to fit your needs. Reviewers appreciate the ability to match forms to their brand and workflow, though a few note some built-in elements can’t be changed. Forms Creation & Design 4.7 (854) 72.72% of 854 reviewers that rated this feature as important or highly important You can easily create and design forms with Jotform’s drag-and-drop builder, templates, and branding tools. Reviewers highlight the variety of design options, ease of use, and ability to match forms to their brand, though some mention a learning curve for advanced customization. Customizable Fields 4.7 (885) 76.72% of 885 reviewers that rated this feature as important or highly important With customizable fields, you can tailor forms to collect exactly the data you need using various field types and conditional logic. Users think this flexibility makes forms more relevant and engaging, though some mention limitations with certain field options and initial setup complexity. Data Capture and Transfer 4.6 (389) 76.35% of 389 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Mobile Access 4.6 (254) 72.83% of 254 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Electronic Signature 4.6 (524) 57.25% of 524 reviewers that rated this feature as important or highly important Jotform helps you collect electronic signatures directly within forms, streamlining approvals and record-keeping. Some reviewers find it efficient and easy for legal documents, while others feel the e-signature tool needs improvement for reliability and advanced use cases. Jotform 310 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Highlight content and/or make notations about parts of content Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A list of registered participants Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and monitor bereavement care plans. Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes An agreement between a business and an external supplier for the delivery of a set of products or services Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Online registration for classes Schedule in-person or online classes Plan and schedule lessons and maintain students' behavior in the classroom Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tools to manage single or multiple clinical studies within a centralized platform Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Create, edit, and revise contracts/written agreements Track, store, and access client contracts or licenses Create, edit, convert to and from PDF files Accept and process credit card transactions Collect and track all case report forms (CRFs) within a centralized repository Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Map out the subjects that comprise courses of study Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding With customizable fields, you can tailor forms to collect exactly the data you need using various field types and conditional logic. Users think this flexibility makes forms more relevant and engaging, though some mention limitations with certain field options and initial setup complexity. Jotform offers extensive customization for forms, letting you adjust layout, branding, and logic to fit your needs. Reviewers appreciate the ability to match forms to their brand and workflow, though a few note some built-in elements can’t be changed. Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Search and find data in a structured format Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Digital greeting cards that are sent electronically, usually via email Digital forms that are shared and accessed online Electronically collect payments for goods or services Jotform helps you collect electronic signatures directly within forms, streamlining approvals and record-keeping. Some reviewers find it efficient and easy for legal documents, while others feel the e-signature tool needs improvement for reliability and advanced use cases. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Create and securely store digital patient records Convert data into a code for security Tracks metrics that provide insight into how a user interacts with any interface or product Confirmation of the enrollment of a student in a course, class, activity, or program Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage the maintenance of building facilities Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Manage information and/or provide updates regarding student financial aid Intended to be used by governmental agencies For mental health professionals providing therapy to multiple patients at the same time Software designed for the healthcare industry Software designed for higher education organizations Specifically for in-home care services Specifically designed to address the needs of law firms and legal departments For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Software specialized for municipal offices and agencies Software specialized for non-profit organizations Specifically for nursing homes For mental health professionals that specialize in substance abuse therapy/programs You can easily create and design forms with Jotform’s drag-and-drop builder, templates, and branding tools. Reviewers highlight the variety of design options, ease of use, and ability to match forms to their brand, though some mention a learning curve for advanced customization. Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Activities related to raising money for a specific cause Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Contracts specific to government agencies or organizations who deal with government agencies Monitor application statuses, proposals and award funds Register a group/batch of attendees Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management Automates core HR functions such as talent management, employee evaluation and learning management Manage and track all disruptions and incidents Detailed log and record of financial earnings & costs. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Software designed for kindergarten through 12th grade schools Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Receive lab results electronically Manage the process of attracting and converting business prospects into leads Organize and track educational activities Present live poll results to audience Schedule predetermined or ad hoc maintenance services and labor requests Collection of images, videos and other digital content that can be used Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Add, store and access information pertaining to members Database of members to track personal information of individuals and families Merge or combine files / add pages to a document Access software remotely via mobile devices Access the system via a mobile application Capture signatures via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Share documents with different users to collect multiple signatures For practices with multiple providers Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code Allow users to create, edit, and sort multiple notes Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Book meetings and appointments through a website or digital platform Accept and process online payment transactions Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Real-time registration over the web In-person, onsite registration Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Convert other file formats to and from PDF. View, search, and print PDF files. Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Issuance of valid permits to initiate projects or tasks Survey or poll in which voice broadcast recipients can communicate responses via the phone Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Share and present designs Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Create, manage, or update project workflows. Create proposals based on costs of labor and materials Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Allow users to collaborate and ask questions regarding folders and/or documents within the system Survey design technique that directs respondents to different questions based on their previous answers Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Generate quotes or estimates for customers Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Track accrued recognition and rewards at an individual employee level Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Capture data electronically Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more Manage and process incoming documents detailing requests for proposals Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information An agreement between a buyer and a seller for the sale and delivery of goods or services Track work performed and resources used for past customers, sites, or assets Private client session notes for coaching, therapy, etc. Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. An agreement that's only valid if signed by all involved parties, sealed, and delivered Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Apply statistical/mathematical models to sets of data Track the status over time for a request, process, asset, or transaction Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Allow media to be embedded in the question or answer options Jotform gives you a flexible and intuitive way to build surveys using drag-and-drop, customizable templates, and branching logic. Reviewers appreciate the wide range of question types, ease of customization, and time-saving templates, though some mention the interface can feel cluttered. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Meet with patients remotely Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Open text box field Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Create treatment plans that document interventions and outcomes to track patient progress Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Add a digital mark to show ownership of an image, video, document, etc. Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Visual representations of words that give greater prominence to words that appear more frequently Create a new work order Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (2,890) 4.6 Based on 2,890 reviews ## Pricing Value for money 4.5 (2340) Free Version [View pricing plan details](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) Starter $0.00 It includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 Flat Rate,Per Month It includes: - 1000 Monthly Submissions - 10000 Monthly Form Views - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 Flat Rate,Per Month It includes: - 500 Fields Per Form - 50 Forms - 10 GB Space - 2500 Monthly Submissions Gold $129.00 Flat Rate,Per Month It includes: - HIPPA Compliance - 100 GB Space - 1000 Fields Per Form - 100 Forms - 10000 Monthly Submissions Enterprise Custom Quote Available It includes: - User management - SLA - Custom Branding - Unlimited Usage - Multiuser platform - Dedicated Support - Single Sign On (SSO) Value for money 4.5 (2,340) 4.5 Based on 2,340 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2168) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2,168) 4.5 Based on 2,168 reviews ## User reviews Overall rating 4.7 Based on 2,933 reviews Filter by rating 5(2162) 4(647) 3(83) 2(16) 1(25) Mentioned topic Sorted by most recent MK Misty K. Director of Community Based Initiatives Non-Profit Organization Management ### "Pure Perfection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2026 We use Jotform to gather information for nearly every program in our organization. It is the perfect way to get what you need quickly and efficiently! Pros I love that I can create a form or use the form customization and go live within minutes. The ease of use is perfection. Cons I cannot think of a single thing that I don't like about Jotform. We use it for anything and everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Radhika M. Sr manager- Digital Consulting Telecommunications ### "Easy to use tool to collect data" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2026 It was good - very smooth and great performance. I could also customize the flow based on responses. Pros Jotform is a great tool to collect responses. I could customize question types and options as well schedule email delivery. It's easy to use and hardly needed any support. Cons Its great for startups and small businesses. Usually enterprises don't use jotform for lesser integration options. But no major downside! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) For more features like customizable reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2026 Hi Radhika, Thanks for using Jotform. We're glad you find it a great tool for your business. We appreciate your 5-star review. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JM Julie M. Consulting Education Management ### "Jotform: Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2026 The organization that I am a part of uses Jotform for employees to request training in their field at other locations, states or institutions of learning. Pros Joy form is easy to use for the person creating the form and for the person who is completing the form. Cons Nothing. Jotform is easy to use. If you are looking for a program that is easy to create a form for others and to collect their feedback. This is the program you need! Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Jotform had more options for customization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2026 Hi Julie, Thanks for your 5-star review. We're glad that you find our platform easy to use. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MT MaChelsea T. CEO Accounting ### "Helpful Tool for Managing Client Information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 October 17, 2026 Overall, my experience with Jotform has been positive. As a small business owner, I needed a way to simplify how I collect information from clients without constantly sending emails or following up for basic details. Jotform has helped make that process more organized and manageable, especially during tax season when I’m dealing with multiple clients at once. Pros What I like most about Jotform is how easy it is to create and customize forms for my tax business. It helps me collect client information, organize responses, and reduce unnecessary back-and-forth. I also appreciate the templates because I don’t have to create every form from scratch. It’s convenient for both me and my clients. Cons The biggest drawback for me is the pricing when you need more submissions or additional features. Some of the customization options can also take a little time to figure out. I wish certain features were included in the lower-priced plans, especially for small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2026 Hi MaChelsea, Thanks for using Jotform. It's great to hear that it helps streamline the way you collect information, stay organized, and make things more convenient for both you and your clients. We appreciate your comments about pricing and feature availability. Maintaining the quality, security, and reliability of our platform is a priority, and for users looking for the best value, our yearly plans offer additional savings compared to monthly billing. You may also want to check our current promotions at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. IH Ishak H. Systems Administrator Education Management ### "Jotform. Create your form in a jiffy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2026 Honestly, Jotform has been a total lifesaver for school projects and club sign-ups. I used to rely on standard Google Forms, but Jotform gives you way more freedom to make things actually look good without feeling super complicated. Pros Super easy to use: The drag-and-drop builder is super smooth. You don’t need to know any coding at all to make a form that looks clean and professional. Awesome templates: If you don't feel like starting from scratch, they have templates for literally everything—event RSVPs, student surveys, project submissions, you name it. Cool extra features: Being able to add conditional logic (so questions show up only if someone clicks a specific answer) and collect files or electronic signatures easily makes a huge difference. Integrations: It links right up with Google Drive and Sheets, which makes tracking responses and keeping everything organized for assignments so much easier. Cons The free plan runs out pretty fast: It’s generous enough for basic stuff, but you’re capped at 5 forms and 100 responses a month. If you’re doing a massive survey for a class project or managing a big student club, you might hit that wall pretty quickly. The "Powered by Jotform" logo: If you’re on the free tier, there’s a small Jotform badge at the bottom of your forms. It’s no big deal for homework or casual club stuff, but it's annoying if you want a totally clean look. Design tweaking on phones can be a little tricky somtimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 21, 2026 Hi Ishak, Thanks for your thoughtful review and for sharing both the highlights and areas where your experience could be improved. It's great to hear that our platform has helped make form building, response management, integrations, and advanced features easier for you. Regarding the limits on the free plan, you may be interested in the Increase Limit Program, which lets you earn permanent increases to your submission and form limits at no cost by completing the tasks available or through referrals: https://www.jotform.com/myaccount/increase-limits. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. AA Arsalan A. Pharmacy assistant Health, Wellness and Fitness ### "Jotform a versatile platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 7, 2026 Overall Jotform is user friendly. It’s vast customization features helps with project, templates and integration that saves time. Although low tier could be improved along with customer support Pros Jotform helps with its highy customization forms. Its user friendly interface makes it easier to use. Automation of templates can save time. Cons The pricing becomes expensive for new businesses. Customers support can be slow.Some features like document management and project collaboration are for higher tier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2026 Hi Arsalan, Thanks for your excellent review. We're glad that you like our platform. We believe Jotform’s pricing is on par with other solutions in the market, especially considering the range of features available, including form customization, integrations, automation, payment collection, and AI-powered tools that help streamline workflows. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Jennifer N. Manager Consumer Services ### "owerful, Flexible Form Builder with Incredible Template Variety—Though Subscriptions Tier Up Quickly Overall Quality Rating:" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2026 Jotform is one of the most comprehensive online form builders available. It scales easily from basic contact forms to complex intake systems with payment collection, automated workflows, and document generation. While keeping an eye on monthly account limits is necessary to avoid service pauses, the tool saves significant time and administrative overhead overall. Pros Massive Feature Set & Integrations: Connects seamlessly with payment processors (PayPal, Stripe), CRMs, Google Sheets, and cloud storage tools without requiring Zapier. Advanced Logic & Calculation Fields: Setting up dynamic form behavior (show/hide questions based on answers, automated pricing calculators) is effortless. All-in-One Product Suite: Includes PDF generators, e-signatures, mobile apps, and approval workflows natively within the ecosystem. Cons Strict Submission & File Storage Limits: Reaching your monthly submission or upload limit can suddenly disable your forms unless you immediately upgrade your plan. Tier Pricing Creep: The price jump between subscription tiers can feel substantial for small businesses that only slightly exceed free limits. Occasional Mobile UI Lag: Heavily customized or widget-dense forms can sometimes load slowly on older mobile browsers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2026 Hi Jennifer, Thanks for your excellent review. It’s great to know that integrations with payment processors, CRMs, Google Sheets, and cloud storage are helping you connect your workflows without relying on additional automation tools. We’re also glad that conditional logic and calculation features are making it easier to create dynamic forms and automate processes such as pricing calculations. We would like to check further on the issues you have encountered. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Billie C. Marketing coordinator Marketing and Advertising ### "Expensive but easy to use " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 25, 2026 Jotform is easy to use set up however is is expensive in comparison to similar softwares and the free version is limited. Pros Jotform makes it easy to set up and make fillable documents that look presentable and easy to share with others. Cons Jotform offers a free starter plan however it has limited usage limits. The paid version is expensive is comparison to other softwares Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Hamza A. Video Editor and Motion Designer Information Technology and Services ### "Simplified Data Collection " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 Overall Jotform feels modern and proffessional.It is easy to use and I appreciate most how simple it is to edit and modify forms to suit my needs. Pros I like that Jotform offers a wide variety of templates and customizable designs that allow me to create forms that meet my needs.I find it easy to use for collecting information ,preparing quick quotes and simple agreements .I also loved its excellent file uploading and sharing feature as well as the ability for multiple team to create ,review and share forms securely. Cons Since I started using Jotform haven't encountered any big problem ,area of improvement would suggest more features on free plan with less limitation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 25, 2026 Hi Hamza, Thanks for your 5-star review. We’re glad to hear that our wide variety of templates and customization options help you create forms that fit your needs. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. SN Sean N. Product Engineering Specialist Computer Software ### "Jotform works great but the free limits are kind of annoying" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 17, 2026 I use Jotform to create quick surveys and registration pages and the answers simply dump them into a spreadsheet. Also no more digging through emails to determine what a client wants and people can simply fill out on their own time. They automatically dump data into other systems using zapier. Beats sending messy word docs that people can not even open or fill-out properly. Pros I am currently waiting in line at a cafe with an empty stomach, so i will keep this short. I like that you don't need to be able to program to get something looking good, just drag & drop. Using the AI function to build your form for you really saves you from having to type alot on a small screen. Also all of the answers get sent directly to my email so i don't have to be logged in all the time checking to see who has completed it. Cons They let you create 5 free forms, but there is a response limit of 100, which is far too quickly. Then they want you to pay and their pricing is a bit steep for what you receive. If you have a longer title for your form it gets cut off on the dashboard and i cannot tell whether it is the copy or original. My username also sticks to the end of the link of the form even though i try to change it. Trying to edit the background colors on my phone is a nightmare. Wish the person in front of me would just order his coffee already. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 25, 2026 Hi Sean, Thanks for your 5-star review. We’re glad to hear that Jotform’s drag-and-drop builder makes it easy to create professional-looking forms without any programming experience. We understand that submission limits and pricing can be important considerations, especially when you need to collect responses at a higher volume. The Starter (Free) plan is designed to help users test Jotform’s features and integrations, while paid plans offer higher usage limits for growing needs. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. [View all Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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