# StellarUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StellarUp the right Community solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237926/StellarUp/reviews --- StellarUp 4.7 (20) [View alternatives](https://www.capterra.com/p/237926/StellarUp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of StellarUp Ease of use 4.5 Customer Service 5.0 ## Pros and Cons in Reviews EH Emily H Customer Success ManagerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform also does a great job with community engagement and event management, making it simple to bring people together and run events smoothly. Plus, the e-commerce feature has been a great way to monetize our community and offer valuable products to our members.“ November 27, 2024 Ben M Chief Student OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “The platform was difficult for our mentors and mentees to use.“ August 10, 2023 CG Christine G Portfolio ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “StellarUp also managed our community of mentors and was a key driver in expanding our programme.“ July 3, 2024 Ben M Chief Student OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “Our customer services rep was helpful at onboarding staff and responsive.“ August 10, 2023 Nicole S Solution DirectorTelecommunications, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Mentorjam has allowed me to create a community where we share online courses, collateral, have conversations, share events, and use the structure to enrich the mentoring experience.“ March 30, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole S. Solution Director Telecommunications Used the software for: Less than 6 months ### "Jam out with YOUR community" March 30, 2022 5.0 Mentorjam has allowed me to create a community where we share online courses, collateral, have conversations, share events, and use the structure to enrich the mentoring experience. These things differentiate from traditional social platforms and we own it so we can't get locked out or lose our people. The privacy and exclusive nature of the community also allows people to come as they are and connect authentically. Pros Everyone knows facebook or meta can change any minute. The times of parking your content all over social media sites is ending and it is critical to own your platform for community connection. For us, we wanted to build the largest ongoing online community for women in technology. We saved a lot just dropping Kajabi for our courses. This platform is more user friendly, flexible, and I feel like we are able to grow with it over time. The mentoring capabilities are super amazing. The customer support and buy in from the team to help you achieve your vision is also great! Highly recommend. Cons I think just adjusting it to what you need is key. The software is like a canvas, so you have to add the paint. That part is harder, but not related as much to the software. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/)[Instagram](https://www.capterra.com/p/210721/Instagram/) Reason for choosing StellarUp The cost of Kajabi will help pay for this and this is more simple and robust! Why not? Review Source EH Emily H. Customer Success Manager Events Services Used the software for: Less than 6 months ### "Wish we started 2 years ago! Amazing platform" November 27, 2024 5.0 Great experience, everything is integrated into one platform, making it simple to manage everything like events and mentoring. Saves us a lot of time. Their team is great also answering all of our questions during the onboarding. Pros We’ve had a fantastic experience with Stellar Up. The mentor matching tool has been a game-changer for us, helping us connect with the right people and not waste a lot of time like we did before. The platform also does a great job with community engagement and event management, making it simple to bring people together and run events smoothly. Plus, the e-commerce feature has been a great way to monetize our community and offer valuable products to our members. Overall, amazing, we wished we started 2 years ago with Stellar Up. Highly recommend if you're looking to boost your community. Cons The integration with hubspot took a moment, but after a quick email to support I was able to figure it out in minutes. Review Source Ben M. Chief Student Officer Non-Profit Organization Management Used the software for: 6-12 months ### "The product wasn't ready - but it has potential and a good team behind it" August 10, 2023 2.0 We used StellarUp's mentorship platform from March 2023 - June 2023 but moved to another platform as we felt the platform was not ready for us. The people in the team were friendly and listened to our issues throughout our partnership with them. Our customer services rep was helpful at onboarding staff and responsive. A senior member of the team joined several calls to acknowledge the flaws in our product compared to the MVP we had experienced before purchase. This person explained what the company was doing to address the flaws. As we off-boarded we were contacted by organisational leaders who requested feedback and reflected on it. Our experience with the people at StellarUp overall was good, it was the product that wasn't ready. While StellarUp was not ready for us, we believe it has potential. Had it worked fully then it would have presented good value for money compared to competitors. Pros We had useful onboarding calls with the team as we got onto the platform. We liked the range of functions on the platform - unfortunately few of them worked as expected 100% of the time. Cons 1\. The platform was difficult for our mentors and mentees to use.For example - there were two different ways to create and join a mentorship call. This was not explained to users as part of any onboarding so, before we addressed the issue through our own comms, we had a number of users try to speak to each other and end up on different calls without understanding that was the case.2. Performance/Speed of the platform.It was too slow our users in many areas in the Middle East and North Africa where internet speeds are slower.3. Too many issues with administrative functions- In our last weeks with the platform we were unable to upload videos, edit profiles or change our users' allocation to programs Reason for choosing StellarUp Price point and strong MVP Review Source NM Nara M. Founder Computer Software Used the software for: Less than 6 months ### "Amazing platform for mentor programs " November 26, 2024 5.0 The platform makes it seamless to deliver a better mentoring experience. It’s flexible and easy to set up. We used it to share courses and other content. The team behind it are amazing and so helpful, helping us with all our questions. Pros It’s so easy to use, flexible, takes no time to set up and get started, great customer service. Cons Honestly, can’t think of anything specific, the team behind it helped us with all our questions so far Review Source BD Babak D. Co-founder and Marketing Director Information Technology and Services Used the software for: 6-12 months ### "Highly Recommended " November 20, 2024 5.0 From the initial call through to deployment, I was very impressed. We want to build a community that will last and provide true value. The resource Library was easy to populate and is intuitive to use. Pros The personable, conscientious and knowledgeable team were great. They were able to understand our challenges, work with us on the solution and I couldn't be happier with the results. Cons Difficult to say as the service has been great. Review Source CG Christine G. Portfolio Manager Information Technology and Services Used the software for: 1-2 years ### "Next level mentoring programme" July 3, 2024 5.0 StellarUp (app and service) are brilliant! They’ve taken our mentoring programme to the next level. Pros Our mentoring programme is a key driver to our company’s strategic people objective. StellarUp took our ‘basic’ mentoring programme and made it fly! They provided us with insightful advice and their app transformed our mentoring programme to a highly engaging one which our employees love. StellarUp also managed our community of mentors and was a key driver in expanding our programme. We also appreciate their value add expertise in very topical DEI topics and staff engagement Cons I cant think of any! I hope more and more companies use StellarUp Review Source CJ Craig J. Founder Education Management Used the software for: Less than 6 months ### ""One-Stop Shop" with a lot of potential" January 3, 2024 4.0 StellarUp is our NGO’s first technology partnership since we were established over four years ago. The platform is quite multi-functional, and its capabilities are well-suited for exactly what our organisation is trying to achieve – which is community building, knowledge sharing, and developing impactful mentor programmes for young adults. I appreciate this collaboration and the support from the entire team. Pros The platform is multi-functional. The customer success team is always very responsive (typically within a day or two) and supportive of our requests to resolve anything, provide additional guidance, and address changes to the platform that we needed. Cons The onboarding process took much longer than I initially expected. We don't have the full access as admin to independently process certain platform changes, so we need to channel some requests to the customer success team. Very minor (UX) bugs during the deployment period (which I guess is normal, and either way they were subsequently addressed or flagged by the internal team). Reason for choosing StellarUp The price point was good. The StellarUp team were great, from the sales process to the \[sensitive content hidden\] to the customer success team. The platform is a "one-stop shop" for our NGO's needs and it can (financially) accommodate a potentially expanding membership base without affecting the price point that much. Review Source SM Saar M. Project manager Non-Profit Organization Management Used the software for: 2+ years ### "Great service, constantly improving product. " May 25, 2023 4.0 Great team, very helpful, good progress. They help us get steps further. Pros The service is very good, the communication is always clear. The platform has many features and we use it daily. They are constantly improving and the modules are very good to use. All aspects of providing info to our users is available. They help us get future-ready. Big errors are quickly fixed. Cons Many errors occur regularly that prevent us from sending the content or events. This makes it hard for us to get our colleagues to use it regularly. Review Source AT Angela T. Content Manager Financial Services Used the software for: 6-12 months ### "Sweet, not sticky" January 12, 2022 5.0 Positive. In all honesty it revolutionised how we organise, mentor and match. Feeling of stepping out of a 'kitchen table' environment and into a professional arena. Members noticed the improvements immediately, perfect timing for our distance-events and attempts to create a sense of community and involvement between individuals and groups. Pros Mentorjam properly revolutionised our mentor program and promises to continue to improve with us. The software has huge potential to take our various regional and country-level programs into full global, using our global membership. As a pilot, the Dutch-based first phase has gone well. Minor hiccups were identified and when they were raised, solved virtually immediately. Most of all, we simply liked bringing the program into one place, where we could easily have an oversight, and up to date dashboard to connect, respond and match our mentors and mentees. Cons I least liked the presentation on cms. I found it basic and look forward to better formatting for newsletters and other messaging. Tiny changes will make all the difference (header types/fonts and images currently are basic, but growing). Reason for choosing StellarUp Don't know that we considered any other. Can't imagine there's a better rival out there tbh. Customer service would be hard to beat. Review Source Hélène P. Owner / Managing partner Management Consulting Used the software for: 1-2 years ### "Mentoring programs - as part our Diversity & Inclusion practice - easy to manage with Mentorjam!" January 3, 2022 5.0 See above. Apart from the tool itself, I would like to compliment te Mentorjam staff on their outstanding support during te setup and use of the program. Pros We could tailor it to our specific requirements, using it simultaneously for different groups all as a white label SW tool under our own company name. Cons Nothing seems to be missing; they’ve thought of everything. The only thing we needed to do, was translate everything to Dutch, because this is the company language of the organizations we work for (and everything at Mentorjam was set up in English). But the support in all aspects and this translation, was super! Review Source FM Faysal M. Head of Online Mentoring Non-Profit Organization Management Used the software for: 2+ years ### "Great Mentoring and Community Building Platform Out There." March 16, 2022 5.0 Excellent experience so far (2+ years), exceptional customer service and the platform is a game-changer. Pros Our audience is built up of users who grew up around technology and those that did not - and both find it relatively accessible, straightforward and extremely helpful for mentoring. I like how the team has put a lot of thought behind the options users would want/need in the platform. Many of the questions one would have when using the platform (e.g. can I video call from it? etc) have all been answered which is super helpful. Cons This is difficult to say given the pros. Review Source BC Becci C. Customer Experience Manager Medical Devices Used the software for: 6-12 months ### "Really great community platform!" January 14, 2022 5.0 Overall Mentorjam has been a great addition to our remote workspace and continues to help us build our team and sense of community. Pros The ability to bring a remote and international team closer together and keep each other informed has been a really big plus point to Mentorjam. It has the ability to be customised and tailored to work for you and your community specifically. Cons Nothing stands out as lacking in the offering, for the purpose we use this platform for - it's really fit the bill! More video or media format integrations would be ideal for compiling the resource library. However the Mentorjam team are really proactive in asking for feedback and rolling out improvements and features based on the needs communicated to them. Review Source RH Roos H. TCAMP manager Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent for managing mentorship programs" March 17, 2023 4.0 StellarUp helped us a lot for a smooth management of our mentorship programs. Pros Great for community building and managing mentor programs. and excellent supportdesk from the StellarUp staff. Cons Relationship deliverables and program deliverables are still a little bit misleading when to use which. Reason for choosing StellarUp local Review Source CK Cristene K. Managing Partner Management Consulting Used the software for: 2+ years ### "MentorJam is an essential part of our employee development journey" March 23, 2022 5.0 All our teams are virtual - mentorjam has become an essential part of our employee development journey, filling the gap of a physical encounters by allowing us to build a community through interactive and fun tools. Pros The tool is very intuitive and fully customisable. The support team is quick to help where needed. The product continuously evolve with more features and tools Cons Would be great if there was a mobile app to support the desktop version. Review Source KK Kasra K. Head of Alumni Success Education Management Used the software for: Less than 6 months ### "Initial Impressions of the StellarUp Mentorship Platform" March 15, 2023 5.0 Pros We recently started using the StellarUp mentorship platform, which has been a positive experience so far. The platform's flexibility and ease of use initially caught our attention, and the genuine passion of the team behind it has made a lasting impression. They are always available to help with deployment and integration, making the entire process smooth and worry-free. Their passion for mentorship and community building is evident in their continuous efforts to enhance the platform.The system's flexibility allows us to tailor our mentorship experiences to suit our needs and preferences. The platform is user-friendly, which allows us to focus on cultivating meaningful relationships between our participants rather than getting bogged down by a complicated interface. Cons Although we've only recently started using StellarUp, we understand that the platform is evolving, and we're looking forward to the upcoming improvements in performance tracking and program analytics. Review Source DV Donneli V. Team Leader Medical Practice Used the software for: 6-12 months ### "User Experience" January 18, 2022 5.0 Overall experience with Mentorjam is excellent. The Mentorjam team is on top of everything and always available to assist if and where needed. They provide support and suggestions designed specifically for you/your company all the way. Pros The email integration where you are able to broadcast a message to your team directly from the platform to the team's email inbox is super cool and handy. It's also nice that you have an option to display this on the platform's dashboard and that you have the option to select a specific group of people within the platform to share with. Cons Adding tile and banner images can sometimes be tricky to scale and can become time-consuming when trying to upload an image. Review Source SK Shokoofeh K. Entrpreneur Apparel & Fashion Used the software for: 6-12 months ### "Amazing Platform" January 13, 2022 5.0 Amazing! Pros We can easily see our participants profile, relationships, level of progress and many more. The platform is very user friendly and easy to navigate. It is also possible to send out bulk messages or participate in forums. Everything is in one place to access and manage! Cons There was a major upgrade and some feature were temporarily unavailable! Review Source RG Ruth G. IT Consultant Oil & Energy Used the software for: 6-12 months ### "Great customer experience & software that makes mentorship better" January 31, 2023 5.0 Great customer service as they listen and offer great support Pros It was easy to use the platform and navigate through it. Cons My overall experience was good. What can be improved is to continue to explore AI advancements. Review Source EA Emmanuel A. Director of Fundraising Non-Profit Organization Management Used the software for: 1-2 years ### "MentorJam is a great product!" January 3, 2022 4.0 Pros The ability to see all mentoring relationships at a snapshot Cons The lack of notifications that come through to the users and the video features. Review Source DB Derek B. CEO & Founder Management Consulting Used the software for: 1-2 years ### "Great product which helps to take away the complexity of running a mentorship program" March 22, 2022 5.0 Great - product and customer service second to none Pros Ease of use Matching AI Profiles Dashboard Cons Menu could do with being more intuitive Review Source Similar Products Featured