--- title: "Cendyn CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cendyn CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/237930/Cendyn-CRM/" page_type: "product" language: "en" --- # Cendyn CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Cendyn CRM ## What is Cendyn CRM? Cendyn CRM is a hospitality-native B2C and B2B CRM that delivers enterprise-grade capabilities without the complexity, because it’s built specifically for how hotels operate. Guest data from every revenue stream — PMS, booking engines, loyalty platforms, and ancillary solutions like spa, golf, and F&B — flows into a single, actionable profile from day one, without heavy customization or costly implementation. Cendyn CRM unifies B2B and B2C guest intelligence through a shared foundation, sharing the same PMS data, the same audience builder, the same campaign tools, and the same analytics environment — giving marketing, revenue, and sales teams a shared view of every guest, whether they’re a leisure traveler, a corporate booker, or a group contact. As part of Cendyn’s Find–Book–Grow strategy, it enables long-term growth well beyond marketing automation. ## What is Cendyn CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cendyn CRM?[Manage this product listing](https://www.g2.com/products/cendyn-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cendyn CRM 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## Cendyn CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about Cendyn CRM Overview ### What company size and specific industries is Cendyn CRM built for? Cendyn CRM is designed for enterprise hotels, as well as multi-property hotels and multi-brand hotels. It is built for hospitality organizations that need customer relationship management across complex hotel operations and larger, distributed property portfolios. Features and Usability ### What are the key features of Cendyn CRM? Cendyn CRM offers contact management, lead management, and interaction tracking for organizing guest and prospect records. It includes campaign management, email marketing, and marketing automation, along with segmentation and customizable email templates. Reporting/analytics, data import/export, drag and drop, and third-party integrations support campaign setup and performance review. Integrations ### Which third-party tools and platforms does Cendyn CRM integrate with? Cendyn CRM connects natively to over 20 hospitality platforms, including Amadeus, Cendyn Loyalty, Cenium Hospitality ERP, Clock PMS, Cloudbeds, Frontdesk Anywhere, GuestRevu, Medallia Insights Suite, Mews, NAVIS Suite, and Oaky. It also integrates with Hotel Perfect, Hoteliga, Hotello, Hotelogix, IQware, Jonas Chorum, Little Hotelier, Maestro PMS, and Newhotel Cloud Suite. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight the following as the CRM features buyers prioritize most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Cendyn CRM focuses on other CRM capabilities that reviewers also consider important, including **Contact Management** (**44%**). This feature helps businesses keep customer details organized in one place, making it easier for teams to track relationships, follow up consistently, and maintain accurate records across sales and service activities. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Data Import/Export Import and export data to and from software applications Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Email Marketing Create and send email blasts/campaigns Cendyn CRM 12 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[ Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[ Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ roommaster](https://www.capterra.com/p/13824/roomMaster/)[ Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.