# SanCCS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SanCCS Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/238049/SanCCS/reviews --- # SanCCS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SanCCS ## What is SanCCS? The SanCCS Call Center Solution provides a range of features to enhance customer satisfaction, including omnichannel integration, live monitoring, co-browsing, and video calling. Setting up call center software today is easy and can be done both on-premise and through hosting. These solutions allow you to effectively manage and monitor phone calls, streamlining processes for seamless business operations. ## What is SanCCS used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $18 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SanCCS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sansoftwares.com&name=SanCCS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SanCCS 5.0 (6) VS. [4.7 (858)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $18 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.8 (858) Value For Money 4.8 (6) Value For Money 4.5 (770) Customer Service 4.7 (6) Customer Service 4.6 (789) ## SanCCS alternatives Highest Rated [4.8 (314)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (136)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/238049/SanCCS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Reporting/Analytics 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Logging 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes SanCCS 145 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Intended to be used by managed service providers Federal Trade Commission (FCC) compliance Games or game-like elements to track progress and reward accomplishments Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Schedule predetermined or ad hoc maintenance services and labor requests Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Tracks and makes accessible data on the health of servers and other network components. Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources A call center that primarily makes calls, typically sales focused Install software updates and bug fixes remotely Organize and manage the accomplishments and development of employees or performance of applications or systems Create, manage, and track policies and procedures within an organization Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track and manage the scheduling of tasks Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Discover patch statuses and vulnerabilities Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.8 (6) SanCCS Cloud Hosted Call Center Software $18.00 Per User,Per Month It includes: - Multiple Dialing Mode - Automated Call Distribution - Multilevel IVR - Seamless Intregration - Skill Based Routing - Live Monitoring - Dynamic Agent CRM - Click To Call - Quality Module - Omni Channel Integration - Co-Browsing - Video Calling SanCCS (Call Center Software) $18.00 Per User,Per Month It includes: - Multiple Dialing Mode - Automated Call Distribution - Multilevel IVR - Seamless Intregration - Skill Based Routing - Live Monitoring - Dynamic Agent CRM - Click To Call - Quality Module - Omni Channel Integration - Co-Browsing - Video Calling Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Kapture CX](https://www.capterra.com/p/266354/Kapture/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PA Piyance A. Digital Marketing Executive Computer Software ### "Reliable, User-Friendly & Value for Money Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 12, 2025 San Softwares provides a value-for-money, reliable, and scalable solution backed by exceptional customer support. Highly recommended for businesses looking to streamline operations and deliver superior customer experiences. Pros We’ve been using SanCCS for over a year, and the experience has been excellent. The software is simple to implement, user-friendly, and highly efficient for managing customer communication and internal operations. Cons A few improvements in the design and admin panel, along with adding some AI features, could make the experience even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Priyanshu L. Director Transportation/Trucking/Railroad ### "SanCCS Review: Excellent Functionality with UI Enhancement Opportunities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2024 Pros At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team. Cons At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Sudhanshu T. General Manager Information Technology and Services ### "SanCCS in Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2024 Pros This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy. I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations. Cons Minor Enhancement in UI required but acceptable. Reasons for choosing SanCCS Excellent customer support, ready for new developments and experiments to deliver more, cost friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mrinal S. Co-Founder Internet ### "Amazing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 1\. Good Support from the company during and after onboarding. 2. UX is good and it is user friendly. 3. Simple to implement. 4. MIS reporting is very useful for management. Pros 1\. Call management feature is very interesting which helped us to monitor and assess quality. 2. Integration is easy with our in house CRM, WhatsApp , Email and SMS. Cons Everything is good but still some feature in admin panel need to improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Pankaj T. Propritor Computer Networking ### "Value for Money Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost. Pros Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident Cons Missing out on some AI features which they can implement in their solution to get the lead in the market Switched from [Ameyo](https://www.capterra.com/p/85852/Ameyo/) Support and high Customization Charges . Every small little changes comes under customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV Puneet V. Director Automotive ### "Positive Review for San Softwares Private Limited" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 17, 2024 Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service! Warm regards, Puneet Verma Pros I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making. Cons What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)