--- title: "Text Blaze Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Text Blaze the right Workflow Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/238100/Forms/reviews/" page_type: "reviews" language: "en" --- Text Blaze 4.7 (56) [View alternatives](https://www.capterra.com/p/238100/Forms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Text Blaze Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews AK Anna K Service ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Helps a lot with customer service, when most of the messages sent are similar so no need to write long emails every time from scratch.“ February 10, 2025 James B Director of AccountsMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “I work in marketing, and from time to time we have to do quite a bit of copy/paste in our campaigns, which is the most boring thing possible in my opinion.“ January 25, 2025 KM Katie M Logistics CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Being able to create small custom forms has been a major time saver.“ February 13, 2025 RM Robert M Principal Support SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Some text input fields aren't fillable“ August 29, 2024 MP Michael P IT ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The app works in browsers, Outlook, and most apps I use every day.“ October 15, 2024 JM Joe M CriticalistVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “Specific error I get: "Could not install package: 'COULD\_NOT\_GET\_TEMP\_DIRECTORY".“ January 28, 2025 Amaia D Chief of StaffInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The Chrome extension made creating new snippets incredibly simple and intuitive, allowing me to streamline my workflow with ease.“ June 10, 2024 RJ Renee J Sales and Service SupportMedical Devices, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I had issues with experimenting with using the if logic, and it would be nice if I could select a date without requiring the year to be displayed.“ September 8, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abby B. Operations and Projects E-Learning Used the software for: 2+ years ### "One of the Best Products Out There" May 21, 2025 5.0 Absolutely 5 stars- our whole team loves it! It's made a lot of the little things in our jobs so much easier. I also use it in my personal life for emails I have to send weekly (ie: daycare schedules) Pros This tool is AMAZING. It helps my efficiency so much, as I can create shortcuts for emails that I send all the time. Not having to copy and paste or select from a variety of formats is lovely, and the fact that I can use it in any web-based platform (ie: even our SIS) is incredibly helpful. Cons I wish I had a few more free tags, but it has been worth paying for the next level because I use it so much. Review Source SE Sequoia E. Guest Services Consumer Services Used the software for: 2+ years ### "Text Blaze- A must have!" February 24, 2025 5.0 Everything has been great, customer support is awesome, and the website helps asnwers most questions. Pros Being able to quickly access frequently used responses. Makes tackling emails and chats smoother! Cons At first, it was hard to figure out how to use the extra commands, but it was easy to learn, and the best addition. Switched from [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Outdated software, less customization, harder to figure out Review Source CT Challiss T. Teacher E-Learning Used the software for: Less than 6 months ### "BEST TIME SAVER! " November 17, 2024 5.0 I love it. It saves so much time and may take some getting used to but it’s so worth it! Pros I love the convenience and how much time it saves! Cons Sometimes it glitches and doesn’t work. It isn’t exactly easy to figure out at the beginning. Review Source JM Joe M. Criticalist Veterinary Used the software for: 1-2 years ### "Loving TextBlaze" January 28, 2025 5.0 It makes my life a lot easier. I tend to write similar emails frequently and this is super handy for those quick responses. Also this is super helpful for all of my regular documents that require similar information. I love the connectability! Pros I can make multiple folders of snippets and it integrates with everything I do on chrome. I LOVE that I can add in snippets into other snippets. Cons I can't get it on my work computer because of some of the files that are needed to download. Specific error I get: "Could not install package: 'COULD\_NOT\_GET\_TEMP\_DIRECTORY". Also I wish we could attach PDFs to the snippets! Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) They couldn't fit all of the information into the email and also couldn't make more than about 10 templates. Was also just in outlook and didn't integrate with other programs. Review Source TA Tony A. CSR Retail Used the software for: 6-12 months ### "Time saver" April 8, 2025 5.0 It is so user friendly and most of all it saves me so much time! Pros I like the convenience of having templates ready to go! Cons I haven't found one yet but as soon as I do I will update! Switched from [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Because it was too expensive and not enough features Review Source AH Austin H. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Huge Time Saver!" August 21, 2025 5.0 Pros It is easy to use and saves me a bunch of time on my documentation. I use a lot of similar phrases so being able to have this automated is huge for productivity! Cons Nothing really comes to mind! The only downside is you have to pay if you want more than 20 phrases saved. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Best way to save time" April 15, 2025 5.0 I love Text Blaze. The shortcuts are super easy to setup and it saves a lot of time, especially when sending recurring emails like monthly reports. Pros I like the ease of use. Never imagined saving time would be this easy! Cons That it's only available for Google Chrome and doesn't work in other apps, like ChatGPT or Asana. Review Source KM Katie M. Logistics Coordinator Consumer Services Used the software for: 6-12 months ### "Text Blaze can make Customer Service a Breeze" February 13, 2025 4.0 I work in customer services, returns explicitly, and warranties. Being able to create small custom forms has been a major time saver. Pros My favorite feature is pasting snippets into different web forms and emails. Cons I wish the logic functions were more straightforward. I'd love to program more if-then statements, but I can't figure out how. Review Source ML Michael L. Owner and Independent Adjuster Insurance Used the software for: 1-2 years ### "Can't beat it for the price." February 23, 2025 4.0 For the cost, it's pretty powerful for how easy it is to configure. It's updated regularly and they listen to their users. Pros Ease of use when setting up quick expanders Cons It only works in a browser. Would like a desktop version. Review Source James B. Director of Accounts Marketing and Advertising Used the software for: 1-2 years ### "One of the best affiliate marketing tools." January 25, 2025 5.0 I work in marketing, and from time to time we have to do quite a bit of copy/paste in our campaigns, which is the most boring thing possible in my opinion. With Text Blaze, all that boring work is made easy. Pros By far the best part about it is the simplicity. You dont have to be a tech wizard to get it up and running. They've made it easy for just about anyone. Cons I don't have any complaints. I LOVE this application. It makes my job so much easier. Review Source ID Inez D. Sales Assistant Furniture Used the software for: 1-2 years ### "Great and simple to use" October 21, 2024 5.0 overall i have a great experience and highly recommend it to anyone who often types similar messages/emails Pros the simplicity, the ease of adding snippets, the customization ability Cons when i make a typo and have to delete a letter or two, sometimes it doesnt register and then i have to delete the whole thing and start over Review Source WE Will E. Teacher Education Management Used the software for: 2+ years ### "What I think about Textblaze" October 21, 2024 4.0 Pros It's easy to use. I use it to make grading quicker. Cons Allow more folders. It could be more visually appealing. Review Source RJ Renee J. Sales and Service Support Medical Devices Used the software for: Less than 6 months ### "Very helpful" September 8, 2023 5.0 It was a very easy switch from the other service my company had recommended. That one had a lot of capability for a free product, but it would often lag and crash and cause frequent refreshing. My mentor recommended that I try this one, and after testing the trial, it was a great fit. My average response time went down dramatically, and I've been able to help customers more efficiently. Pros Extensive customization for responses and forms. It's especially nice to have more advanced features like being able to turn snippets off and on, create dropdowns, and easily set dates. I like that it pops up the form in its own window instead of directly on the text area that it's going into. I also like being able to choose shortcuts. Cons Being able to share my created shortcuts as an individual user in a limited capacity would be very helpful. I had issues with experimenting with using the if logic, and it would be nice if I could select a date without requiring the year to be displayed. I wish it would bring over line breaks better, but that might be a function of the app we use to talk to customers. Mainly, consider creating a more fully featured trial. I know several people who would like to switch, but the limit of 10 is off-putting for someone wanting to try it out when it's typical in my department to have 50+ shortcut/replacements/responses that are used throughout the day. Review Source Thallison R. Auxiliar de Operações Banking Used the software for: Less than 6 months ### "Um dos melhores softwares de produtividade que já encontrei." April 14, 2024 5.0 Indico para todos os meus colegas de trabalho Pros A opção de automatizar processos e evitar ter que estar repetindo termos, frases Cons Não conseguir selecionar um item pelo selector Review Source CC Carol C. Travel Advisor Hospitality Used the software for: 6-12 months ### "Easy to save email templates" September 1, 2023 5.0 Pros I love the fact that I do not have to re write everything or copy and paste from another platform. All my frequently used emails are saved in a template and that in one type it fills everything out. saves me so much time. Cons nothing that I don't like the least I guess just the trial version that it does not have plenty of templates to save Review Source RM Robert M. Principal Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Invaluable timesaver" August 29, 2024 5.0 Pros • Ease of use • Versatility • Advanced macros and forms Cons • Free feature set can be limiting • Some text input fields aren't fillable Review Source DL Derek L. Implementation Manager Computer Software Used the software for: Less than 6 months ### "Saves me so much time!" April 17, 2024 5.0 Pros I've purchased this product to help with my work productivity. The form builder has cut out 75% of the time it takes me to personalize email templates. This gives me so much time back in my day and helps me not miss anything! Cons The formatting/codes can be a little difficult to figure out but I think that comes with the territory. Review Source JV JD V. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Great snippet tool!" March 1, 2024 4.0 Pros Cheap, and with a good free tier. Multi-platform support. Cons The paywall for Forms functionality is unfortunate, but a good way to convert for them Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Review Source NP Nicolas P. Responsable FTTH Computer & Network Security Used the software for: Less than 6 months ### "Really good" July 23, 2023 4.0 Love it Pros Top product recommend it for faster replies Cons Sometimes you get you type replies on the top of the rest of your text Review Source MA Michelle A. verkoopmedewerker Automotive Used the software for: 1-2 years ### "Top service!!!" February 14, 2025 5.0 Pros It makes our work much easier. And we can work much faster! I would recommend it to any company. Cons I had a problem where a function stopped working. Our IT team could not find the problem. I sent an email and within a minute I had a response. They make an effort to solve your problem as soon as possible. I had the pleasure of speaking with Scott from the company. He was very friendly and helpful. He took the time to help me through all possible channels and solved the problem in 2 hours. A big thank you to this friendly young man! Review Source AK Anna K. Service Manager Automotive Used the software for: 6-12 months ### "Perfect for customer service and sales!" February 10, 2025 4.0 Very good! I really like the version I just upgraded to my account. Pros Helps a lot with customer service, when most of the messages sent are similar so no need to write long emails every time from scratch. Cons I really do not find any cons, the tool is really helpful. Review Source PG Paula G. Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Time Efficient Solution" April 8, 2025 5.0 I was told about TexBlaze by a colleague. I decided to give it a try. My life as a new nurse practitioner graduate has improved. This I extremely time-efficient. Pros How easy it is to understand. How efficient it is to use. Cons So far I haven’t encountered anything I dislike. Review Source ZA Zain A. Sales Executive Telecommunications Used the software for: 1-2 years ### "Just try it and be surprised!" February 20, 2025 4.0 Its a great tool and cheap if you want to pay for it. Pros Amazing compatibility with all text boxes. Cons I do not have so far anything negative to meniton. Review Source AM Amodh M. Associate Financial Services Used the software for: Less than 6 months ### "Great Addition for sales/cold email" April 2, 2025 5.0 It has been a joy to use them and it has really helped me in particular with cold calling Pros Linkedin integration is my favorite and really speeds up my workflow Cons NA it has been a very useful tool. The only feedback is maybe computer commands like ctrl + w to close a chrome tab etc. but I understand that may be hard to do Review Source EL Elayne L. Teacher Education Management Used the software for: 2+ years ### "Great product" March 4, 2025 5.0 Pros the ease of use, you can set up anything you wish Cons NA, I have zero idea of what I would tell you to improve Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.