# ThriveDesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ThriveDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/238111/ThriveDesk/pricing

---

# 

 ThriveDesk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ThriveDesk

## What is ThriveDesk?

At ThriveDesk, we believe there is always a better way to to manage customer success. ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day. Simple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support. - Shared Inbox - Live chat - Knowledge base - Community - Deep WooCommerce integration - Advanced reporting - And much more...

## What is ThriveDesk used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 37 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$15

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ThriveDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.thrivedesk.com&name=ThriveDesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ThriveDesk

4.7 (37)

VS.

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

$15

Per User, Per Month

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (37)

Ease Of Use

4.5 (3,346)

Value For Money

4.8 (33)

Value For Money

4.4 (2,734)

Customer Service

4.8 (32)

Customer Service

4.5 (2,920)

## ThriveDesk alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email Management

4.8 (18)

55.56% of 18 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Live Chat

4.8 (17)

47.06% of 17 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Support Ticket Management

4.8 (16)

68.75% of 16 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Alerts/Escalation

4.6 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Multi-Channel Communication

4.6 (12)

41.67% of 12 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Ticket Management

4.9 (12)

83.33% of 12 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

ThriveDesk 41 features

Define levels of authorization for access to specific files or systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (37)

4.6

Based on 37 reviews

## Pricing

Value for money

4.8 (33)

Free Trial

Free Version

ThriveDesk

$15.00

Per User,Per Month

It includes:

-   App Integration
-   Community Forum
-   Ios/Android App
-   Knowledge Base
-   Live Chat
-   Month-to-Month Contact
-   No Hidden Fees
-   Reports
-   Unlimited Emails
-   Unlimited Mailboxes

Value for money

4.8 (33)

4.8

Based on 33 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Wix](https://www.capterra.com/p/169007/Wix/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Joomla](https://www.capterra.com/p/161648/Joomla/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (32)

4.8

Based on 32 reviews

## User reviews

Overall rating

4.7

Based on 37 reviews

Filter by rating

5(26)

4(11)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JT

JH T.

Cofounder

Events Services

### "Great for Ticket and Inbox Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 30, 2023

My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well.

Pros

What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution.

Cons

The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

President

Consumer Goods

### "Thriving with ThriveDesk "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 16, 2023

Overall, I am very happy with the ThriveDesk ticketing system & support software. I can tell that the system will be even more powerful once a few Shopify features & Live-Chat app goes live! Excited for the future!

Pros

I really like the entire customer support platform. It works well for things like customer emails & messaging + keeping track of tickets.

Cons

I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

John B.

Creative Director

Marketing and Advertising

### "Amazing Solution for Incredible Value!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 19, 2023

Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry.

Pros

Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need.

Cons

Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave.

Switched from

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

ThriveDesk had the critical features we needed and we could no longer wait for FluentSupport to add them. The people at Teamwork have lost appreciation for smaller teams like ours and treated us like we were not worthy of their product.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Reasons for choosing ThriveDesk

The value and features received that fell within our budget.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Zack E.

Owner

Marketing and Advertising

### "An Essential Part of Growing Our Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 1, 2023

Pros

As the owner of Dig Designs, a digital agency, I cannot speak highly enough of ThriveDesk and the tremendous value it has brought to my business. This remarkable customer support system has truly revolutionized the way we manage customer conversations and streamlined our operations like never before. ThriveDesk has become an indispensable tool for my team. It has transformed the way we handle customer conversations, improved our efficiency, and ultimately enhanced our overall client satisfaction. One of the standout features of ThriveDesk is its ability to consolidate all customer tickets and conversations into one central place. Before adopting this system, we were inundated with emails, messages, and support requests spread across various platforms. It was a logistical nightmare to keep track of everything, leading to missed inquiries and frustrated clients. However, since integrating ThriveDesk into our workflow, everything has changed for the better.The seamless integration with WordPress has been an absolute game-changer for us. Our agency heavily relies on WordPress for our clients' websites, and being able to handle customer support inquiries directly within the platform has made our lives so much easier. We no longer have to juggle between different tools or waste time switching back and forth. ThriveDesk's integration has simplified our workflow, allowing us to respond to client tickets promptly and efficiently. If you're looking to streamline your ticketing system

Cons

None, improvements have been consistent since launch.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Francisco O.

Director

Computer Software

### "Powerful Helpdesk platform and affordable price"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2022

Suitable for such an affordable platform. Robust features out of the box and tons of integrations.

Pros

The team is always ready to collaborate and help along the way, the product is clean and the modern interface helps a lot.

Cons

For now, no native mobile notifications are the only drawback. Honestly, the platform is excellent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

UG

Unesh G.

Owner

Information Technology and Services

### "Complete support desk solution with shared inbox and community. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 31, 2022

Overall experience is smooth and above average.

Pros

I like most in thrivedesk is community, which is a complete solution of forum and customer engagement.

Cons

what i least like about this is community needs to be improved with more features like other focused commmunity platforms, team gave a positive respons on developing more features.

Reasons for choosing ThriveDesk

I chose Thrivedesk before of community / forum and shared inbox.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Hoang N.

CEO

Computer Software

### "A support solution of my dream"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2022

This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team

Pros

Quality Products, An All-in-One Support Solution, Great Support

Cons

Community, not many features yet but I know ThriveDesk team will update it very quickly

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Reasons for choosing ThriveDesk

Their Modules are not really seamless, The cost is too high for the quality

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Josh v.

Owner

Marketing and Advertising

### "Making communication between you and your clients a joy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 4, 2022

It was so easy to use and has lots of functions to help you support your customers success.

Pros

Help desk solution that has everything you need in the one place.

Cons

At this point in time it looked good. Simple to use and no issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AZ

Ashraf Z.

Chief Executive Officer

Computer Software

### "A Promising Company, their best afford to easy business and smooth customer relationship smoothly"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 23, 2022

Good

Pros

Personal In-boxing system and their own support system for their software.

Cons

Personal Inbox system and enhance Customer Relationship management

Reasons for choosing ThriveDesk

Easy to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LS

Luis S.

CEO

Legal Services

### "Much easier life!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2022

Pros

How it helped me and my team to organize and manage our customer support proccess, and how that helped me making my life much easier

Cons

Some minor initial problems due in the first version, obviously due to be a young platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/238111/ThriveDesk/reviews/)

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