# ThriveDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThriveDesk the right Help Desk solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238111/ThriveDesk/reviews --- ThriveDesk 4.7 (37) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThriveDesk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JT JH T CofounderEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents.“ October 30, 2023 Shlomo Z PresidentConsumer Goods, 2 - 10 employeesUsed the software for: 6-12 months. “I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.“ October 16, 2023 Mohammad B FOUNDER & CEOInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.“ June 12, 2022 Anshul S Product ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The software allows for customer support to be automated and organized via live chat, email ticketing and beautiful knowledge base that is developing nicely.“ October 20, 2021 hS hm S Producer and Marketing Manager Media Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “About this software, I mostly like dealing with customers in a single inbox feature, community, self-service portal, autoresponder, canned email, customizable live chat, and team member assigning feature.“ October 20, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohammad B. FOUNDER & CEO Information Technology and Services Used the software for: 6-12 months ### "Expert ThriveDesk User" June 12, 2022 5.0 I am so lucky to meet ThriveDesk that helped me manage my customers easily Pros I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk. Cons The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns. Reason for choosing ThriveDesk Easy onboarding and direct follow ups with the founders for any new releases and product updates and features requests. Review Source Hoang N. CEO Computer Software Used the software for: 2+ years ### "A support solution of my dream" August 4, 2022 5.0 This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team Pros Quality Products, An All-in-One Support Solution, Great Support Cons Community, not many features yet but I know ThriveDesk team will update it very quickly Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing ThriveDesk Their Modules are not really seamless, The cost is too high for the quality Review Source VR Verified Reviewer CO Information Technology and Services Used the software for: Less than 6 months ### "Recommend support management solution" October 20, 2021 4.0 Pros I really like the Thrivedesk system. It has a very easy to use interface and clean dashboard. The customer support is great as well, they are always there for you and help you solve any issues or questions that may arise. I love this software because it's so simple to use and affordable! Cons There are minor bugs and issues here and there, but thrivedesk team is constantly working on them and also handling feedbacks preety well. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing ThriveDesk I have high hopes with the team and considering their launch offer i was preety impressed and considering it as a investment in the long run and save support costs. Review Source VR Verified Reviewer President Consumer Goods Used the software for: 6-12 months ### "Thriving with ThriveDesk " October 16, 2023 5.0 Overall, I am very happy with the ThriveDesk ticketing system & support software. I can tell that the system will be even more powerful once a few Shopify features & Live-Chat app goes live! Excited for the future! Pros I really like the entire customer support platform. It works well for things like customer emails & messaging + keeping track of tickets. Cons I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone. Review Source Nazmul N. CEO Market Research Used the software for: 6-12 months ### "ThriveDesk - An affordable helpdesk software for businesses" June 6, 2022 4.0 Overall, great ex\[efience - satisfied Pros I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well. Cons Text auto-correct feature is not implmented yet. I hope it will implemented soon. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing ThriveDesk It's cheap and as effective as otheres-- bang for your buck! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Does not offer multi inbox support and there is a lot back and forth. Review Source JB John B. Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "Amazing Solution for Incredible Value!" July 19, 2023 5.0 Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry. Pros Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need. Cons Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing ThriveDesk The value and features received that fell within our budget. Switched from [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) ThriveDesk had the critical features we needed and we could no longer wait for FluentSupport to add them. The people at Teamwork have lost appreciation for smaller teams like ours and treated us like we were not worthy of their product. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 6-12 months ### "Excellent option for customer engagement and support!" October 20, 2021 5.0 Pros From both admin and user points of view, the overall user experience / UI and ease-of-use is just phenomenal. The software allows for customer support to be automated and organized via live chat, email ticketing and beautiful knowledge base that is developing nicely. From the user point of view, I really enjoy the seamless flow of getting a resolution quickly and painlessly. Cons Not much so far. The company is growing fast and continues to develop the product quickly and thoroughly. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) The overall LiveAgent UX is a bit dated and it takes longer to get certain things done compared to the brand new modern UX of Thrivedesk. Review Source Vincent D. CEO Information Technology and Services Used the software for: Less than 6 months ### "Ease of use with a wonderful interface" October 20, 2021 5.0 Finally I have a support system I can afford. It's easy to use, setup and manage. I love that tag, assign and set a status on a ticket in a second. The system is very responsive as well, it makes it a breeze to work with! Pros Ease of use, setup and the user interface. It's very easy to use and understand. Cons I've been working with other support software like Jira and Kaseya, so of course I'm missing a few features. But for the entreprenour or the smaller company it's way more then enough. And they are working hard on implementing more features, so I feel confident about the future! Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reason for choosing ThriveDesk Cheaper, looks promising and for the current use we don't need more. Review Source David S. Director of Installation Construction Used the software for: I used a free trial ### "Great support platform (a no brainer if you have Woocommerce)" October 20, 2021 5.0 We have changed support platforms several times to try to find one that unifies the most channels to interact and help our customers. ThriveDesk does this very efficiently, as it connects the most common two (email and live chat) along with the e-commerce orders. Pros It integrates to woocommerce just by installing a plugin; this allowed us to identify each customer faster, and tell straight away what type of support they needed Cons That the knowledgebase is still not implemented (although we can sync to a given post type in WordPress, so if we had our own kb in WP we could use this instead) Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Jivochat has a very prominent branding that wasn't very welcoming, plus they don't have a shared inbox feature Review Source Zack E. Owner Marketing and Advertising Used the software for: 1-2 years ### "An Essential Part of Growing Our Business" June 1, 2023 5.0 Pros As the owner of Dig Designs, a digital agency, I cannot speak highly enough of ThriveDesk and the tremendous value it has brought to my business. This remarkable customer support system has truly revolutionized the way we manage customer conversations and streamlined our operations like never before. ThriveDesk has become an indispensable tool for my team. It has transformed the way we handle customer conversations, improved our efficiency, and ultimately enhanced our overall client satisfaction. One of the standout features of ThriveDesk is its ability to consolidate all customer tickets and conversations into one central place. Before adopting this system, we were inundated with emails, messages, and support requests spread across various platforms. It was a logistical nightmare to keep track of everything, leading to missed inquiries and frustrated clients. However, since integrating ThriveDesk into our workflow, everything has changed for the better.The seamless integration with WordPress has been an absolute game-changer for us. Our agency heavily relies on WordPress for our clients' websites, and being able to handle customer support inquiries directly within the platform has made our lives so much easier. We no longer have to juggle between different tools or waste time switching back and forth. ThriveDesk's integration has simplified our workflow, allowing us to respond to client tickets promptly and efficiently. If you're looking to streamline your ticketing system Cons None, improvements have been consistent since launch. Review Source CT Christophoros T. Managing Director Computer & Network Security Used the software for: Less than 6 months ### "Amazing helpdesk software" October 20, 2021 5.0 Pros Its amazingly easy to use and it transformed how we support our customer in our agency! We are so thrilled to have this in out arsenal of support products! Cons We actually didnt find something we dont like! Review Source RM Raisul M. Founder, CEO Computer Software Used the software for: I used a free trial ### "Excellent" July 13, 2022 5.0 Pros Live Chat, CRM, Suppor System, Ticketing Cons This software is very user friendly, and I recommend it. Review Source SF Stacy F. CEO Publishing Used the software for: Less than 6 months ### "Just getting started but love the integrations!" January 9, 2022 4.0 I'm excited to see how this software develops! Pros ThriveDesk integrates with Autonami, the CRM created by WooFunnels, and it appears to be an excellent solution for managing customer support. Cons Since I'm just getting started, I haven't encountered any issues. Initial setup seems to be going smoothly, and the dashboard is quite intuitive. Review Source Response from ThriveDesk January 12, 2022 Thanks Stacy for your honest feedback. AS Aditya S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "All-In-One Support and Communication Platform" October 20, 2021 5.0 Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help. All the features along with nice support makes its a perfect fit for me. Pros I like how it is very easy to setup, though it seems like it would take time to set up such a powerful platform, it is in reality very easy and quick to get going. This is because the platform is laid out very thoughtfully in regards to the UX. The UI is nice and pleasing. I like how it is a complete communication suite and offers so many features and customisability. From live chat to support to knowledge base to a full featured community, it's a great platform and the only one you will need. The shared inbox feature is another one that I love! Cons Not much that I don't like but something to improve on is to provide more gamification options for the community feature. Other than that it's pretty good. Review Source hS hm S. Producer and Marketing Manager Media Production Used the software for: Less than 6 months ### "Customer dealing is fun in ThriveDesk" October 20, 2021 5.0 ThriveDesk is the perfect solution for customer management. Everything we need to give support to the customers is in the same place. So, I don't have to use multiple software from the multiple tabs. Pros About this software, I mostly like dealing with customers in a single inbox feature, community, self-service portal, autoresponder, canned email, customizable live chat, and team member assigning feature. Cons This software is excellent in functionality but the looks of the user interface are average. Review Source JT JH T. Cofounder Events Services Used the software for: 1-2 years ### "Great for Ticket and Inbox Management" October 30, 2023 5.0 My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well. Pros What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution. Cons The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems Review Source Marius T. CMO Retail Used the software for: 6-12 months ### "Very good value for your money & best support ever" March 30, 2022 5.0 Pros They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place - thats peace of mind. Cons Still a little eary stage - for example there is no search function within the tickets. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing ThriveDesk Good offer, established team. Review Source Bimbisara P. Web Designer Design Used the software for: 6-12 months ### "A complete Customer Support solution" July 13, 2022 5.0 Pros ThriveDesk is a well-thought tool with a very user-friendly interface. It didn't take me long to setup my account and everything worked exactly as it should. The support team are very helpful and quick to respond. There have been consistent updates to the software with regular bug-fixes and new features added. The biggest plus in my opinion is that the team behind it seem to be very committed to their product and are actively engaged with their customer community. Cons Being a new player in this space Thrivedesk was initially a work in progress but since the recent release of version 2.0 I feel it has everything I need and more. I'm not yet making use of the Community and Knowledge Base features so I'm not sure about those. Review Source Kaushal S. Founder Internet Used the software for: I used a free trial ### "Effective Helpdesk Support Solution" October 20, 2021 5.0 Overall am quite happy with the product and will watch closely with the new updates and features getting added. Pros I have been testing thrivedesk for a while now and I am pretty impressed with the features it offers. The chat widget is excellent. Shared inbox, Live Chat, Woocommerce integration along with Community feature makes it an excellent choice for any small medium businesses looking to provide support services to their clients or customers. You can streamline support tickets with collision detection, taggings csat surveys and much more. The support is great and have been effectively listening to all the feedback from users. Cons There is no social media integration available at the moment available on thrivedesk. Knowledgebase is missing at the moment. However knowledgebase will be added soon to Thrivedesk. Review Source Francisco O. Director Computer Software Used the software for: Less than 6 months ### "Powerful Helpdesk platform and affordable price" September 12, 2022 4.0 Suitable for such an affordable platform. Robust features out of the box and tons of integrations. Pros The team is always ready to collaborate and help along the way, the product is clean and the modern interface helps a lot. Cons For now, no native mobile notifications are the only drawback. Honestly, the platform is excellent. Review Source Sandeep N. Designer and Marketer Marketing and Advertising Used the software for: I used a free trial ### "Help Desk and Customer Service Software" October 21, 2021 5.0 Easy to share files right from the chat widget and send chat transcripts to your customers as soon as the chat ends. It saves time and helps you respond quickly. Pros ThriveDesk is a simple and easy-to-use tool that will increase your customer support. Live Chat, a shared inbox and a community feature make ThriveDesk a complete help desk solution. Cons So far, so good. I haven't found anything yet. Review Source AA Anil A. Founder Marketing and Advertising Used the software for: I used a free trial ### "Robust System for Multichannel Customer Support" October 21, 2021 4.0 Pros From the sign up to onboarding to setting things up and then finding different features, it was an awesome experience. The ease of moving between various sections of the app is a breeze. Cons Don't have any cons as yet since the app covers pretty much all three critical channels for customer support. Chat, Inbox, and community features are nice, although one would have to subscribe to a higher plans to get all the features... Reason for choosing ThriveDesk ThriveDesk videos on features showing how the app works made me decide to try it. Review Source UG Unesh G. Owner Information Technology and Services Used the software for: 6-12 months ### "Complete support desk solution with shared inbox and community. " August 31, 2022 4.0 Overall experience is smooth and above average. Pros I like most in thrivedesk is community, which is a complete solution of forum and customer engagement. Cons what i least like about this is community needs to be improved with more features like other focused commmunity platforms, team gave a positive respons on developing more features. Reason for choosing ThriveDesk I chose Thrivedesk before of community / forum and shared inbox. Review Source Josh V. Owner Marketing and Advertising Used the software for: I used a free trial ### "Making communication between you and your clients a joy" August 4, 2022 5.0 It was so easy to use and has lots of functions to help you support your customers success. Pros Help desk solution that has everything you need in the one place. Cons At this point in time it looked good. Simple to use and no issues. Review Source Erantsoa R. Marketing manager Marketing and Advertising Used the software for: Less than 6 months ### "Best helpdesk alternatives if you are on low budget but want to get gem in features" October 20, 2021 4.0 Pros shared Inbox feature is very expensive so having it with this pricegroup range is alreasy outstanding + the ability to get access to API, sky is the limit Cons If it can be extended with a full chabot features for automation Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Similar Products Featured