# Page 2 | ThriveDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ThriveDesk the right Help Desk solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238111/ThriveDesk/reviews --- ThriveDesk 4.7 (37) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ThriveDesk ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Cosmetics Used the software for: Less than 6 months ### "Best Woocommerce support software used" October 20, 2021 5.0 Pros Thrivedesk has been very effecient in streamlining communication between us and the customers. The built in WooCommerce and Shopify integration helps us solve customer queries in minutes. Cons I would like to see social inbox aswell as alot of our customers do contact us on the social media to inquire about their orders. Social media integration will make thrivedesk the complete solution. Review Source Yvens U. Owner Marketing and Advertising Used the software for: 6-12 months ### "Very good intercom alternative" October 20, 2021 4.0 This piece of great software makes even I appear organized and on top of things. We haven't missed a support ticket since, and our customers love us for it. I always wanted intercom, but didnt want to pay intercom prices. thrivedesk does a great job, at a better price. Pros looks super professional, as if my business is well establish. We're just getting started, but appear to have been around for years. Cons Wanted chat bot features across all channels. but this is more a great ticketing system Review Source PS Punardeep S. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Excellent help desk product" October 21, 2021 5.0 Pros ThriveDesk provides a support platform for freelancers. I have been using ThriveDesk for a short time and I am very happy with this product. One of the best features is the ability to set up mailboxes for different support aspects. This allows me to respond to my clients efficiently and effectively. The product UI is well thought out and quite intuitive, requiring minimal training/hand-holding. Add to that an excellent support team and supportive community.I am very positive about the product and would recommend it to anyone. Cons ThriveDesk has little that I don't like about it. Some features are still in the development phase, but the team behind the product is working tirelessly to release them according to the roadmap. Review Source VR Verified Reviewer President Education Management Used the software for: I used a free trial ### "All in one Platform for Customer Support" October 20, 2021 4.0 Looks interesting. I am looking forward to explore the Community and Learn LMS features of thrive. Pros I like the simplicity of ThriveDesk and the tools it has for us to engage in customer support like shared inbox, live chat, and community. I also like that the team is passionate and driven. Cons There is just three inboxes as part of the Starter plan. It would be nice to have art least 15-20 to ensure teams across the organization can work on multiple projects/divisions. Review Source VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Great platform" October 20, 2021 5.0 Very good, and promising for the future, quick development Pros I really liked its ability to manage customer tickets in a clear way that supports eCommerce customers. Cons I am waiting for the Shopify deep integration which I believe is launching soon Review Source Md. R. Senior Manager Investment Banking Used the software for: Less than 6 months ### "An awesome client support system" October 20, 2021 5.0 Pros ThriveDesk is very easy to use with clean design and user interface.It is pretty straightforward and there is zero learning curve. I was surprised toi see how easy it is to configure and set up mailboxes for whatever you need. It helps you keep everything separate and organized. Cons As the product s new, there are some features still missing, but these features are in RoadMap. Review Source LS Luis S. CEO Legal Services Used the software for: 6-12 months ### "Much easier life!" July 14, 2022 5.0 Pros How it helped me and my team to organize and manage our customer support proccess, and how that helped me making my life much easier Cons Some minor initial problems due in the first version, obviously due to be a young platform. Review Source TA Tyler A. Entrepreneur Marketing and Advertising Used the software for: I used a free trial ### "Thrivedesk will be huge in helping my business to thrive" October 20, 2021 4.0 Overall, thrivedesk will be huge for freelancers, small business or even agencies! The clean UI and strong features will definitely help any and all! You dont want to miss out on this product! Pros Super powerful live chat! Plus the clean UI is awesome! Cons I havent found anything... Yet. But if I do, I will edit my review. Review Source Hoang P. Freelancer E-Learning Used the software for: Less than 6 months ### "ThriveDesk - a HelpDesk that thrives with many features" October 21, 2021 5.0 I think ThriveDesk has a lot of potential to become a solid HelpDesk system, with its rich of features and speed of development. Pros I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk. I also like that ThriveDesk comes with a lot of features. Apart from the shared inbox, there are knowledge base and most importantly the Community feature. Cons Many features that are very thrilling at ThriveDesk are currently in the Roadmap. I look forward excitedly to these, but I also hope these would be available there now. Review Source Nilayan G. Content Writer Internet Used the software for: I used a free trial ### "Incredible product" October 20, 2021 4.0 Pros Thrivedesk is full of amazing features. It is very easy to use. It has great development and support teams. Cons Any tool has shortcomings. I'm sure even ThriveDesk has a few. But I'm yet to encounter any. Review Source AZ Ashraf Z. Chief Executive Officer Computer Software Used the software for: I used a free trial ### "A Promising Company, their best afford to easy business and smooth customer relationship smoothly" July 23, 2022 5.0 Good Pros Personal In-boxing system and their own support system for their software. Cons Personal Inbox system and enhance Customer Relationship management Reason for choosing ThriveDesk Easy to use Review Source MAN Mohammad Asif N. Senir Software Developer Real Estate Used the software for: I used a free trial ### "Excellent User Experience." July 13, 2022 5.0 Pros The thing I liked most is the User Experience. The design is super clean and trendy. Switching to another page is smooth and fast. This is important to save time navigating and tp train an employee. All the best the software. Cons I miss a dark theme here. This is pretty common for applications now. The way the application is designed I am sure they have kept the way to add themes. Looking forward to seeing it. 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