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DeepConverse

DeepConverse

4.5 (2)
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What is DeepConverse?

DeepConverse is a customer support automation platform to reduce your support load by up to 80%. DeepConverse offers Chatbot, Interactive Guides and, Conversational Search to provide delightful support experiences to your users.

Do you work for DeepConverse?Claim this product profile
We offer AI Chatbots, Interactive Support Guides, Conversational Search products to supercharge your support process.
We offer AI Chatbots, Interactive Support Guides, Conversational Search products to supercharge your support process.
Chatbot - Build your bot flows easily in just a few minutes with no code chatbot builder.
Interactive Guide - Support guide builder to make your high ticket knowledge articles ultra interactive with guides.
Conversational Search - Understands intent and fetches answers from multiple sources to suggest answers even before your customers hit enter.

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How much is DeepConverse?

Starting From:
Not provided by vendor
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact DeepConverse for pricing information

DeepConverse Features

What solutions does DeepConverse provide?

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DeepConverse Reviews

Showing all 2 reviews
Overall
4.5
Ease of Use
5.0
Customer Service
5.0

Most Helpful Reviews for DeepConverse

Verified Reviewer
Head of Demand Generation
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 28, 2021

"Next Gen Customer Support Automation Platform"

Overall: We used a combination of AI Chatbot + Interactive Guides to automate the customer support and it helped us provide a good user experience.

Pros: Chatbot understands the intent pretty well and we were able to automate 80%+ of the inbound queries after implementing the product. The time to go live is within a week which is very awesome. The drag and drop feature to build an enterprise-level customer support bot is very easy.

Cons: Nothing for now. Product is improving day by day by adding more features.

Verified Reviewer
Tech Lead
Information Technology and Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 18, 2022

"Good AI tool to reduce call center costs. "

Pros: We can enable and customer support in multiple languages with in short span of time, the responses generated near good, it helps to collect all the basic needs to resolve the customer problem before it reaches the agent.

Cons: We have add multiple languages as add-on, it won't support by default. And we experienced issues while linking the generated chat cases to customer account based on provided email address.