--- title: "Touchstream Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Touchstream Software - reviews, pricing plans, popular comparisons to other Video Management products and more." source_url: "https://www.capterra.com/p/238142/Touchstream/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Touchstream Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Touchstream ## What is Touchstream? Touchstream Live Stream Monitoring Software is a cloud-based video delivery monitoring solution that provides end-to-end observability of OTT workflows to diagnose issues before they impact viewers. The software features a virtual NOC with real-time dashboards to monitor 15,000+ live streams, enabling operations teams to quickly identify and resolve delivery problems across global channels and CDNs. ## What is Touchstream used for? [Video Management](https://www.capterra.com/video-management-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Touchstream?[Manage this product listing](https://www.g2.com/products/touchstream/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Touchstream 4.5 (13) VS. [### Filecamp](https://www.capterra.com/p/133218/Filecamp/) [4.7 (116)](https://www.capterra.com/p/133218/Filecamp/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.6 (116) Value For Money 4.7 (9) Value For Money 4.8 (96) Customer Service 4.8 (13) Customer Service 4.8 (87) ## Touchstream alternatives [OpenText HighTail](https://www.capterra.com/p/147183/Hightail/) [4.4 (290)](https://www.capterra.com/p/147183/Hightail/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147183/Hightail/) [StoryXpress](https://www.capterra.com/p/203376/StoryXpress/) [4.7 (79)](https://www.capterra.com/p/203376/StoryXpress/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203376/StoryXpress/) [TwentyThree Personal](https://www.capterra.com/p/241157/TwentyThree-Personal/) [0.0](https://www.capterra.com/p/241157/TwentyThree-Personal/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241157/TwentyThree-Personal/) Highest Rated [Riverside](https://www.capterra.com/p/10004414/Riverside/) [4.8 (315)](https://www.capterra.com/p/10004414/Riverside/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004414/Riverside/) [View all alternatives](https://www.capterra.com/p/238142/Touchstream/alternatives/) ## Features AI summary Based on 1,383 Video Management reviews Capterra data shows that buyers of Video Management software rank the following features as their top priorities: - **Video Streaming** (**58%** of reviewers rated this feature as critical) - **Content Management** (**45%**) - **Access Controls/Permissions** (**44%**) Touchstream includes **Content Management**. However, it does not offer **Video Streaming** or **Access Controls/Permissions**. Its **Content Management** capabilities help businesses organize, store, and maintain video assets more efficiently, providing teams with a clearer way to manage content libraries and keep media resources accessible for day-to-day operations. Features 4.4 (13) 4.4 Based on 13 reviews ## Pricing Value for money 4.7 (9) Value for money 4.7 (9) 4.7 Based on 9 reviews ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(6) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CDN Operations Engineer Used the software for: 3-5 years ### "Essential Piece of the Puzzle in Streaming Media Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2022 Touchstream is at heart a very simple idea that is a massively useful piece of the puzzle when it comes to troubleshooting. When it comes to monitoring tools the focus is usually in broad strokes: you can get aggregate numbers on rebuffering, VPFs, HTTP responses etc. What Touchstream offers you granular flexibility that also paints an overall picture of your stream health. Having a historical record of geo-diverse individual client responses helps me drill down on individual sessions and solve problems quickly that aren't always visible with aggregate tools. Pros There are other similar products, but Touchstream really gets that A. you need an easy to digest and parse way to see how your streams are performing over time and B. broadcasters etc need to be able to set up, shut down, and swap out streams on a daily basis and Touchstream makes it very easy to do all that. Cons The tools take a bit of a learning curve to understand at first, but the documentation is very good and their customer support team is very patient and willing to help walk you through challenges to help you get the most out of your experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Streaming Engineer Used the software for: 3-5 years ### "Review from NENT...." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 14, 2022 Great experience overall. Haven't been in contact with support a whole lot, but that's a good thing right. We get what we are looking for, a way for our operations/monitoring team to get a good overview of the health of our streams. Thanks! Pros We use Touchstream to measure the health of our streams, from different locations where our users are streaming from. I know there's a lot more to Touchstream than just this, but this fits perfect into our Operations department who are monitoring the streams. This gives them a great overview and a fast way to detect if streams are not functioning as expected. Cons We have been playing with alerts in the past, to not have to solely have to watch the dashboards, but not with an optimal result. I'm not sure if this has been changed recently, but when we tried to implement alerts to slack for example, we didn't get the results we were looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Engineer Used the software for: 1-3 years ### "Support Events" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 20, 2022 Pros I use this software to monitor our live events in Fox and it's pretty helpful Cons You need some training to understand the tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Operator Used the software for: Less than 1 year ### "Touchstream" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 19, 2022 Pros The Live Overview section with the Status History is very helpful for our industry and tracking how our virtual channels are performing on certain CDN's. It's easy to track and detect, and having the alerts emailed to us helps us diagnose any possible issues as well. Cons Honestly, software is great overall. I guess when you go to look into the Status History and see what the issue is, that can be slightly confusing with all the different codes listed out. Otherwise, most of the features and displays on this software are easy to read and understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Streaming Engineer Used the software for: 3-5 years ### "Monitoring via Touchstream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2021 I my experience Touchstream actively seek to improve their products responding to feedback, and provide very quick support. Pros Touchstream is easy to use, and easy to maintain. Cons Hard to fault, but I'd like to see Touchstream offer the ability to run basic scripts upon the data gathered, in a developer mode. There are occasions when it would be useful to utilise what Touchstream does well (data capture) for bespoke investigations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Management Used the software for: 3-5 years ### "TouchStream - Virtual end-to-end DNOC." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pros Touchstream enables us to leverage a more proactive approach to supporting critical & complex customer streaming workflows - tying in encoders, origins,CDNs and endpoints for a fuller situational awareness experience. Cons Touchstream takes a more no-frills approach to presenting data. This can be helpful if you're used to simpler interfaces. The ability to modularize and customize views would be a welcome addition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer L2 Streaming Operator Used the software for: 3-5 years ### "Works Great with Our Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 28, 2022 I think that this one of the most used and useful tools that our team uses to monitor out DTC applications. Pros I like the visual alert system that lets us view on a color scale as well as notice the timeframe that the alert occurred. Cons I think that it can be frustrating that we have no control over the arranging of the different VCs. I wish we could have the ability to customize the order so we can prioritize alerts based on relevant issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Live Operations Manager Used the software for: 3-5 years ### "Good live stream monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2021 We use Touchstream all the time and like how the software and UI is working. Really good and quick support when needed. Pros The easy UI and all the functions. Very friendly dashboard to have on the wall for our NOC. Cons I have no really anyobjections here. Maybe there could be another alternative dashboard view without logging on needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Platform Controller Used the software for: 3-5 years ### "The Monitoring I trust" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2021 Of all the monitoring at my disposal it is the one to alert me to issues that is closest to real time. Touchstream have always been quick to respond to communications Pros Really easy GUI to alert you of problems Cons I don't get enough time to investigate its true potential so training modules would be good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Streaming Engineer Used the software for: 3-5 years ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2022 Pros We use it for monitoring our different streaming endpoints - just simple probing from different locations. Works great. Cons I guess the UI looks a bit dated - but it does the job just fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/238142/Touchstream/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.