--- title: "High Level Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about High Level Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more." source_url: "https://www.capterra.com/p/238251/High-Level-Software/" page_type: "product" language: "en" --- # High Level Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) High Level Software ## What is High Level Software? Maximise your online exposure and increase revenue without double booking! High Level Software's hotel channel management connects with over 250 OTAs, attracting new guests from all over the world. What’s more, its real-time connection to your PMS enables you to advertise all rooms, on all channels & at all times, without fear of overbooking. High Level Software connects to your hotel PMS providing you with complete control over your inventory, rates and restrictions, all from one dashboard. ## What is High Level Software used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 75% Neutral 10% Negative 15% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for High Level Software?[Manage this product listing](https://www.g2.com/products/high-level-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### High Level Software 4.0 (20) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (20) Ease Of Use 4.6 (1,623) Value For Money 4.1 (17) Value For Money 4.6 (1,549) Customer Service 3.7 (17) Customer Service 4.7 (1,591) ## High Level Software alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) [4.3 (254)](https://www.capterra.com/p/183836/Amenitiz/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183836/Amenitiz/) [View all alternatives](https://www.capterra.com/p/238251/High-Level-Software/alternatives/) ## FAQs about High Level Software Overview ### Which roles and teams benefit most from High Level Software? High Level Software is most used by business owners, directors, and executive leaders who need centralized control over customer communication, sales activity, and operational performance. Marketing and revenue teams use it to automate campaigns, manage leads, and track conversions, while managers rely on it to streamline client follow-up and day-to-day workflows. Answer based on 20 reviews Overview ### What company size and industries is High Level Software built for? High Level Software is built mainly for small hospitality businesses, with 90% of reviewers from small companies and 60% from hospitality. It is aimed at group and independent hotels, pubs, and inns, with limited use in IT services at 15% and marketing and advertising at 10%, often for channel management. Answer based on 20 reviews Features and Usability ### What are the key features of High Level Software? High Level Software offers booking management, reservations management, and online booking, plus calendar management and room booking for property scheduling. It also includes billing and invoicing, credit card processing, rate management, revenue management, and reporting and analytics. Additional features include channel management, multi-channel distribution, and guest experience management. Integrations ### Which third-party tools and platforms does High Level Software integrate with? High Level Software integrates with 4 third-party tools and platforms: Zonal, EPOS, Triptease, and iPOS. These integrations cover point-of-sale and hospitality systems, including room postings and billing workflows. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does High Level Software offer? High Level Software provides in person training, live online sessions, documentation, and videos. In person training supports direct instruction, live online sessions allow guided remote training, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and steps at any time. Answer based on 3 reviews Getting Started and Support ### What customer support options does High Level Software offer? High Level Software offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe support as helpful and patient during setup and day-to-day questions, though a few mention inconsistent service and slower follow-up at times. Overall, support is often seen as responsive and useful. Answer based on 3 reviews ## Features AI summary Based on 656 Hotel Channel Management reviews Capterra data shows that buyers of hotel channel management software rank the following features as their top priorities: - **Channel Management** (**50%** of reviewers rated this feature as critical) - **Multi-Channel Sync** (**57%**) - **Reservations Management** (**53%**) High Level Software supports all three of the features reviewers rate most important: **Channel Management**, **Multi-Channel Sync**, and **Reservations Management**. Together, these capabilities help hotels keep availability and rates consistent across booking channels, manage reservations more accurately, and reduce manual updates, allowing teams to improve occupancy control and respond faster to booking activity. Channel Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Multi-Channel Sync 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Ability to see leads received from various distribution channels in one place Online Booking 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Room Inventory 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage hotel room inventory on multiple channel partner sites to prevent overbooking Calendar Management 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Reservations Management 4.4 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event High Level Software 62 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Engine: The ability for guests to book a room online directly on a hotel's website. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kill Switch: Immediately stop the process from executing - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.0 (20) 4.0 Based on 20 reviews ## Pricing Value for money 4.1 (17) ### Starting price Free trial not available Value for money 4.1 (17) 4.1 Based on 17 reviews ## Integrations [ Triptease](https://www.capterra.com/p/188461/Triptease/)[ Zonal](https://www.capterra.com/p/199138/Zonal/)[ iPOS](https://www.capterra.com/p/232040/iPOS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (17) 3.7 Based on 17 reviews ## User reviews Overall rating 4.0 Based on 20 reviews Filter by rating 5(10) 4(5) 3(2) 2(2) 1(1) Mentioned topic Sorted by most recent CP Chen P. Manager and owner Health, Wellness and Fitness ### "Good stuff, not for Israeli's" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 28, 2025 Fascinating but short lived. I kinda got lost in there and barely made it out... Pros All encompassing. One stop shop for businesses and agencies Cons Not for Israeli's, too complicated for light, lets go and do something... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Melissa C. Owner Information Technology and Services ### "Good software for sales agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 September 7, 2024 My experience with Highlevel has been good other than occasional 404 errors unexplained and difficulty with email set up / deliverability. Pros I love how Highlevel connects pipelines to workflows and all other features cohesively. Generous affiliate program. Cons It isn’t extremely easy for an average user to onboard themselves and set up their entire account. Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Needed more robust and flexible features at the time including social media scheduler and the ability to easily track multiple clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Ely D. Automated Systems Strategist Marketing and Advertising ### "A solution for a lot of problems" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 December 14, 2023 Beyond the CS issue (which I hope are just growing pains) I love High Level. It's been a dream for myself and my clients to have one great platform that is flexible and can do everything we need. I recommend it to others almost daily. Just know that like most software companies, the support can be frustrating. Pros I've used other CRM systems and have had issues left and right over the years. It's software, so there are going to be bugs from time to time, but High Level is always looking to innovate and add more features to the platform. It's great to finally have one place where everything works together without a lot of duct tape. Cons Customer support. I find this is an issue with most SAAS companies but it canbe really frustrating when support knows less than I do 100% of the time when I need help. I've had tickets get lost and take months to get resolved. (Mostly not with a good answer.) That said, I RARELY need to contact them so it stands out as bad CS when all the tickets I have end up like that. Other than that, It' runs way smoother than any other platform I've worked with in over 20 years. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap pissed me off too many times. I was with them since 2007 so know that it took a lot to make that switch. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reasons for choosing High Level Software More features and price both were major factors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ali K. Founder Information Technology and Services ### "Hotel clients love HL software" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 22, 2023 Pros Analytics and visual reports are very useful and the fact they're always updating, improving and making the app better overtime. Cons There are so many limits within this app, like email sending out, customizations, not a good calendar for booking system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Information Technology and Services ### "The best tool for your business hands down " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2023 Super great experience you have to do a bit of learning to learn how to use the software but its all videos and easy to do so you be up and running know time. Pros I like that am able to bring all of my businesses to one place and be able to manage them all. The tools and training given with High Level is unmatched and pure value this software has changed my business and continues to make it better each day super work team. Cons I love everything about this software nothing to complain about, but if I had to ask for one thing is to be able to customize the back office with color and change the icons with out having to use vendors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bradley F. Owner Hospitality ### "Lovely Software for hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 17, 2023 Pros This is so lovely and easy to use when you have a small hotel is no more difficult than click and point. Cons Few niggles but the developers are happy to make changes based on feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA James A. Owner E-Learning ### "High Level Software is still the best complete hotel management solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 23, 2022 High Level Software replaced our WordPress booking management system, which also lacks important features. Pros What I like about High Level Software is the contactless hotel experience. This got it's importance since the pandemic. Cons What I like least about High Level Software is the "not so newbie" friendly interface. Reasons for choosing High Level Software It's quite complaicated to set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Professional Marketing and Advertising ### "Good but could be better" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 12, 2022 Pros It's easy to use. the cost is reasonable and analytics are helping. I would recommend this to my new clients. Cons I wish there was more tutorials and even images to show to my clients before they try the demo. They are simply tells me there are better options to go with. High Level Software is not going sharp in this area! so please be more creative and work on a new up-tp-date look for the whole software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sophie H. Owner Hospitality ### "Simple but mostly effective" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 14, 2022 Overall it is simple and does what it needs to do. A few tweaks and additional features to streamline processes would be helpful. Return to original view of extras needed on homescreen would be beneficial. Pros Very simple to use- easy to train staff in usage. Very visual. Cons The ability to use more coding in emails for ease of use eg. Being able to link to input booking dates to save sending multiple emails. It does not automatically send confirmations. Set up of temporary alert emails (for restaurant closures etc) for particular dates only is not a function available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Marcella S. Groups Hotels Accommodation Manager Hospitality ### "HLS User Friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2022 We are using High Level Software across 3 sites and are very happy with the product When opening a new hotel the support and guidance offered was second to none and I had great confidence in the team, nothing is ever too much trouble for them and they are very open to new ideas and suggestions. The support team are amazing and no matter what kind of question or query you may have, they are always happy to assist and resolve any issues. Pros High Level Software is a very user friendly system and is easy to navigate. The ease of making a reservation to printing the financial reports needed is a very easy process. It is great you can log in from anywhere. The integration with the channel manager is instant and excellent. Cons It took a little while to get the financial reporting to where we needed it, but got there in the end. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/238251/High-Level-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.