# High Level Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is High Level Software the right Hotel Channel Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238251/High-Level-Software/reviews --- High Level Software 4 (20) [View alternatives](https://www.capterra.com/p/238251/High-Level-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of High Level Software Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews Stephen S CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The tools and training given with High Level is unmatched and pure value this software has changed my business and continues to make it better each day super work team.“ July 21, 2023 CS Cindy S Hotel Owner Hospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Blips in the system costing bookings , no availability calendar therefore clunky for the guest to book , it does not perform consistently“ January 19, 2022 Bradley F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “This is so lovely and easy to use when you have a small hotel is no more difficult than click and point.“ March 17, 2023 CS Catherine S OwnerHospitality, Self-employedUsed the software for: 1-2 years. “Sometimes a bit clunky when using the calendar for forward bookings“ January 19, 2022 Masoud F Marketing ProfessionalMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “the cost is reasonable and analytics are helping.“ May 12, 2022 SD Sian D OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Disappointing have now left and switched to cloudbeds for same cost but a hugely“ January 19, 2022 MS Marcella S Groups Hotels Accommodation Manager Hospitality, 201 - 500 employeesUsed the software for: More than 2 years. “The support team are amazing and no matter what kind of question or query you may have, they are always happy to assist and resolve any issues.“ February 8, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bradley F. Owner Hospitality Used the software for: 1-2 years ### "Lovely Software for hotels" March 17, 2023 5.0 Pros This is so lovely and easy to use when you have a small hotel is no more difficult than click and point. Cons Few niggles but the developers are happy to make changes based on feedback. Review Source MC Melissa C. Owner Information Technology and Services Used the software for: 1-2 years ### "Good software for sales agencies" September 7, 2024 4.0 My experience with Highlevel has been good other than occasional 404 errors unexplained and difficulty with email set up / deliverability. Pros I love how Highlevel connects pipelines to workflows and all other features cohesively. Generous affiliate program. Cons It isn’t extremely easy for an average user to onboard themselves and set up their entire account. Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Needed more robust and flexible features at the time including social media scheduler and the ability to easily track multiple clients. Review Source CS Cindy S. Hotel Owner Hospitality Used the software for: 1-2 years ### "High Level Software think before you leap" January 19, 2022 2.0 My overall experience has been negative I have now before my contact end gone back to my previous booking system even though it means me paying for two contracts I figure two contracts still costs less than the lost bookings through HLS Pros Visually pleasing , analytics are good , other than that there’s not too much to recommend this product . Cons Blips in the system costing bookings , no availability calendar therefore clunky for the guest to book , it does not perform consistently Reason for choosing High Level Software Naiivity, I did not know how wrong it can go with the wrong software system . Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Eviivo did not provide good analytics at the time, they now do . Review Source Response from High Level Software January 24, 2022 Hi Cindy, thank you for taking the time to provide us with a review. I am extremely sorry to hear that your experience with High Level Software has been negative and you have taken the decision to return to your previous booking system. We are continually working to improve our product and service in response to customer feedback and would value the opportunity to discuss your experience to ensure we are making the necessary improvements. A member of our customer success team will reach out to you to discuss your feedback. Best wishes, The team at High Level Software ED Ely D. Automated Systems Strategist Marketing and Advertising Used the software for: 1-2 years ### "A solution for a lot of problems" December 14, 2023 4.0 Beyond the CS issue (which I hope are just growing pains) I love High Level. It's been a dream for myself and my clients to have one great platform that is flexible and can do everything we need. I recommend it to others almost daily. Just know that like most software companies, the support can be frustrating. Pros I've used other CRM systems and have had issues left and right over the years. It's software, so there are going to be bugs from time to time, but High Level is always looking to innovate and add more features to the platform. It's great to finally have one place where everything works together without a lot of duct tape. Cons Customer support. I find this is an issue with most SAAS companies but it canbe really frustrating when support knows less than I do 100% of the time when I need help. I've had tickets get lost and take months to get resolved. (Mostly not with a good answer.) That said, I RARELY need to contact them so it stands out as bad CS when all the tickets I have end up like that. Other than that, It' runs way smoother than any other platform I've worked with in over 20 years. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing High Level Software More features and price both were major factors. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap pissed me off too many times. I was with them since 2007 so know that it took a lot to make that switch. Review Source PS Pete S. Group Sales & Revenue Manager Hospitality Used the software for: 6-12 months ### "High Level Software" February 1, 2022 5.0 Great customer service, easy installation and deployment, brilliant value for money, intuitive user-friendly system! Pros Cost of acquisition and running costs are extremely competitive. The System is very intuitive making it easy to use and keeping training requirements to a minimum. Cons It wouldn't be unfair to stay there aren't as many reports in HLS compared to other PMS systems, however, who use them all anyway. The big win on the other hand is their open API so you can link up with other reporting systems and then the skies the limit, you can build whatever report or dashboard you want Reason for choosing High Level Software Value and ease of use of the system Switched from [Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) As we grow as a company we needed a system that gave us the functionality we needed without a huge price tag. Review Source CP Chen P. Manager and owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Good stuff, not for Israeli's" February 28, 2025 4.0 Fascinating but short lived. I kinda got lost in there and barely made it out... Pros All encompassing. One stop shop for businesses and agencies Cons Not for Israeli's, too complicated for light, lets go and do something... Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "The best tool for your business hands down " July 21, 2023 5.0 Super great experience you have to do a bit of learning to learn how to use the software but its all videos and easy to do so you be up and running know time. Pros I like that am able to bring all of my businesses to one place and be able to manage them all. The tools and training given with High Level is unmatched and pure value this software has changed my business and continues to make it better each day super work team. Cons I love everything about this software nothing to complain about, but if I had to ask for one thing is to be able to customize the back office with color and change the icons with out having to use vendors Review Source GR Gina R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer Service" January 19, 2022 5.0 Ive had many years of service which has required very few reasons for me to have to get in touch with them - so runs reasonable smoothy in the background which is what you want. Customer service is the most important reason for choosing them, I'm still with them 5 odd years later which says everything really. Pros The software is very good but the Team are always improving and developing the product. Initially when I first joined you could speak with the technical team instantly which was fantastic and the main reason I picked this product which was quite a bit more costly than competitors. They have changed this which is a bit disappointing as its much harder to get instant help but I have an awesome account manager which I can just call or email and is a main reason I stay with High Level Software Cons Limitation, I can't create auto emails to send out earlier than 14 days or customise the confirmation email very much. There are also a lot of clicking between actions which slows me down as we don't have the best internet service in the area. Reason for choosing High Level Software customer service Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) bad customer service Review Source Response from High Level Software January 24, 2022 Hi Gina, firstly thank you for being a loyal customer of High Level Software. We pride ourselves in our customer service and it's great to hear your account manager is doing a great job! Sorry to hear you have recently felt disappointed with the service from our technical support team. I've passed your comments onto the team who are continually reviewing their processes to ensure they are providing our customers with the best levels of support. Thank you for your review and ongoing business! Best wishes from the team at High Level Software. KS Kenneth S. Director Hospitality Used the software for: 2+ years ### "Best Value for Money PMS we could find." January 19, 2022 5.0 Very good from selection to implementation and ongoing support. New feature roll outs are also well handled and have always improved functionality. Pros It does everything you need particularly integration with our EPOS and control of 3rd party rates and inventory with the OTAs. Does it in a user-friendly way with no extraneous confusing features. Cons The integration into our website could be prettier, however, that is a s much about our web platform as it is about High Level. Review Source SD Sian D. Owner Hospitality Used the software for: 2+ years ### "Very Poor customer service and restrictive system" January 19, 2022 1.0 Disappointing have now left and switched to cloudbeds for same cost but a hugely Improved system and customer service. Pros Local company and initial interactions were great and helpful. Served purpose initially Cons Very little development through future releases which were infrequent and system not upgraded to stay relevant in the market Over last 2 years Customer service was very poor and no understanding by the company to the plight of the hospitality sector to the restrictions and impact of COVid Review Source Response from High Level Software January 24, 2022 Hi Sian, thank you for taking the time to provide us with a review. I am extremely sorry to hear that your experience with High Level Software has been disappointing and you have taken the decision to move to another booking system. We are continually working to improve our product and service in response to customer feedback and would value the opportunity to discuss your experience to ensure we are making the necessary improvements. A member of our customer success team will reach out to you to discuss your feedback. Best wishes, The Team at High Level Software MS Marcella S. Groups Hotels Accommodation Manager Hospitality Used the software for: 2+ years ### "HLS User Friendly " February 8, 2022 4.0 We are using High Level Software across 3 sites and are very happy with the product When opening a new hotel the support and guidance offered was second to none and I had great confidence in the team, nothing is ever too much trouble for them and they are very open to new ideas and suggestions. The support team are amazing and no matter what kind of question or query you may have, they are always happy to assist and resolve any issues. Pros High Level Software is a very user friendly system and is easy to navigate. The ease of making a reservation to printing the financial reports needed is a very easy process. It is great you can log in from anywhere. The integration with the channel manager is instant and excellent. Cons It took a little while to get the financial reporting to where we needed it, but got there in the end. Review Source CS Catherine S. Owner Hospitality Used the software for: 1-2 years ### "Excellent product" January 19, 2022 5.0 Excellent. It does what we need it to do for the basics Pros The product is easy to use with a comprehensive set of easy to use guides if you get stuck. The team are on hand to support further if needed Cons Sometimes a bit clunky when using the calendar for forward bookings Would like a function to block book across all of our rooms (there may be a function that I haven’t found yet) and not just across dates Reason for choosing High Level Software Local business Personal contact made Ease of access to help Review Source SH Sophie H. Owner Hospitality Used the software for: 2+ years ### "Simple but mostly effective" February 14, 2022 4.0 Overall it is simple and does what it needs to do. A few tweaks and additional features to streamline processes would be helpful. Return to original view of extras needed on homescreen would be beneficial. Pros Very simple to use- easy to train staff in usage. Very visual. Cons The ability to use more coding in emails for ease of use eg. Being able to link to input booking dates to save sending multiple emails. It does not automatically send confirmations. Set up of temporary alert emails (for restaurant closures etc) for particular dates only is not a function available. Review Source EM Emma M. Owner Hospitality Used the software for: 2+ years ### "Excellent software & service" January 19, 2022 5.0 Pros Ease of use and good customer service are important. Cons I haven’t had any problems with the software. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) HLS is a local company Review Source DO Dave O. Director Hospitality Used the software for: 2+ years ### "Makes sense" January 19, 2022 5.0 Very positive Pros Easy to use and navigate. Very competitive pricing model that avoids commission based fees. Have recommended to other hoteliers who have remained with HLS Cons Their main strength of being a small company is a mild weakness as feature creation and integration can take some time. Reason for choosing High Level Software Zonal Review Source AK Ali K. Founder Information Technology and Services Used the software for: 6-12 months ### "Hotel clients love HL software" November 22, 2023 3.0 Pros Analytics and visual reports are very useful and the fact they're always updating, improving and making the app better overtime. Cons There are so many limits within this app, like email sending out, customizations, not a good calendar for booking system. Review Source VJ Vicki J. Accounts Hospitality Used the software for: 1-2 years ### "Style over substance" January 27, 2022 2.0 Pros None. Not a front end user so that may be OK, although speaking to colleagues they have a list of complaints about it too. Cons Awful from an accounts point of view. Multiple VAT rates in operation has completely stumped the developers and the bill to room option is a complete nightmare. Unlimited list of issues that have been reported and just arent getting resolved, to the point where I have all but given up and we are working around the issues as best we can. If things don't improve drastically we will be switching at the first contract get out window. Review Source PW Pamela W. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Good Quality product" January 19, 2022 5.0 High-level is what are business needed. Pros Easy to use, easy to complete training with staff. Cons Happy with the product, if we run into issues they are quickly solved. Reason for choosing High Level Software Good price, good product Review Source JA James A. Owner E-Learning Used the software for: Less than 6 months ### "High Level Software is still the best complete hotel management solution!" October 23, 2022 5.0 High Level Software replaced our WordPress booking management system, which also lacks important features. Pros What I like about High Level Software is the contactless hotel experience. This got it's importance since the pandemic. Cons What I like least about High Level Software is the "not so newbie" friendly interface. Reason for choosing High Level Software It's quite complaicated to set up. Review Source VR Verified Reviewer Marketing Professional Marketing and Advertising Used the software for: I used a free trial ### "Good but could be better" May 12, 2022 3.0 Pros It's easy to use. the cost is reasonable and analytics are helping. I would recommend this to my new clients. Cons I wish there was more tutorials and even images to show to my clients before they try the demo. They are simply tells me there are better options to go with. High Level Software is not going sharp in this area! so please be more creative and work on a new up-tp-date look for the whole software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.