# ProviderSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProviderSuite the right Medical Practice Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2383/ProviderSuite/reviews --- ProviderSuite 4.4 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProviderSuite Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Judy S. Medical Claims Billing Specialist Management Consulting Used the software for: 2+ years ### "Good, Not Great, Practice Management Program" March 12, 2019 4.0 Easy to set up patient account. Claims entry is quick and easy. Claims entry and clearinghouse integration are seamless. Claims scrubbing is excellent, very rare claims errors, and errors are detailed on clearinghouse website, making claims correction and resubmissions almost painless. Customer service and tech service is outstanding and, by far, the best I have ever encountered with a Practice Management program. The only negative experiences I have with ProviderSuite is that the transaction history screens are poorly designed and almost impossible to interpret; and the user must take too many steps in order to "clean up" EOB/ERA posting. Pros Easy to set up new patients and updated demographics and insurance information. Entering claims are quick and easy. This is the third practice management program I have used, and the claims scrubbing and clearinghouse integration are the best of the three! Almost no claims errors. PA assigns any claims errors to "buckets" which are reviewable on the home page, and then you can go to the clearinghouse website to get a detailed explanation as to why the claim was rejected or denied. Cons While many features are some of the best I have ever encountered, others are extremely not user-friendly. The patient transaction history screens are very confusing and almost useless. My client's office staff cannot understand the transaction history screen at all, and if a patient has a question about their account, I end up having to pull out the paper EOBs and manually figuring it out myself, and then making an Excel spreadsheet to break down the account in understandable way for them. Patient payments do not automatically post to the total balance due; you have to post it to the claim, and then it's almost impossible to locate that payment later, particularly if the payment covers several claims. The transaction history screen only lists limited details, so if you are looking for a payment or something in particular, you have to search for it. Would be better if the transaction screen was listed chronologically, with ALL transactions displayed (claim, insurance payment, patient payment, etc.) on a line-by-line basis, so you don't have to go searching for a particular transaction. Insurance payment posting also could be easier; takes too many steps to "clean up" an account. Often, you have to update the debtor, transfer payments from one service line to another, from one claim DOS to another, etc. Statements could be less confusing for the patient if more details were printed. The Reports function is average. Would be nice if it was easier to customize reports. Review Source Response from PracticeAdmin March 15, 2019 Thank you so much for your review of our ProviderSuite solution! We are so glad to hear that the claims scrubbing and clearinghouse integration have worked so well for your billing company. We appreciate your feedback regarding the patient transaction history screen, we are always evaluating new ways to enhance our customers' experience. I will be sure to pass this information along to our product management team for review. KR Kyle R. Vice President Medical Practice Used the software for: 2+ years ### "REVIEW TO MAKE PA BETTER AND MORE USER FRIENDLy" March 19, 2019 4.0 (continued from above) but I don't buy that explanation. Those items could be archived in a database so as to be available "if" needed for audit trace in the future. The codes need to be simplified....some even mention specific Doctors (and they are no part of our practice). So why can I not have those deleted (or at least modify my view so I cannot see them)? Pros Over my years of using the software, I've learned to navigate it's quirks. There are several issues but the Cons question won't allow me enough space. Cons There are numerous items that should be available to modify/customize by the user. For example, the list of transactions for Adjustments often repeat (ADJUST PER OFFICE is listed twice) or differ by only one word (ACCOUNT CORRECTION CR vs ACCOUNT CORRECTION CR-RESUBMIT). Adjustment codes attributed to specific insurance companies...those would be noted under the debtor column on the claim transaction detail page. I've been told that removal of those codes would interfere with audit Review Source Response from PracticeAdmin March 28, 2019 Thank you so much for your review of our ProviderSuite solution and for being a customer for over 11 years! We are so glad to hear that the claims scrubbing process and clearinghouse integration have worked so well for your anesthesiology practice. We appreciate your feedback regarding the patient transaction history screen, we are always evaluating new ways to enhance our customer experience. I will be sure to pass this information along to our product management team for review. Feel free to reach out to your Account Manager regarding any future enhancement request at 844-269-4780, option 5. GC Ginny C. owner Medical Practice Used the software for: 1-2 years ### "Somewhat Cumbersome" March 22, 2019 3.0 Customer and support is top knotch its just that after using countless PM and EMR systems, I really don't see anything that stands above the others with your software. Pros It is easy to follow and user friendly for the most part. Cons All of the "buckets" are confusing I don't find them useful. The reports need to extrapolate more data for example, what patient;s have been assigned to bad address. I don't like that when you do an adjustment or transfer, it is not instant. If you do an adjustment on one line item, you have to wait until that one is finished to do the next one on that claim. Review Source Response from PracticeAdmin March 28, 2019 Thank you so much for your review of our ProviderSuite solution. When posting multiple adjustments from the claims adjustment details screen, simply click the Add To Preview button after each entry to make sure that what you¿re posting is correct and then click the Commit Preview button once you¿re finished so that everything will post at once. As a reminder, PracticeAdmin customers can take advantage of unlimited group training classes as part of your monthly subscription fees. To schedule a training session with the PracticeAdmin training department, please use our online training calendar reservation system: https://attendee.gototraining.com/2923d/catalog/4288312322618218752 You may also contact our support team for additional assistance at 844-269-4780, option 1. MV Melissa V. Business Manager Medical Practice Used the software for: 2+ years ### "A client since 2006 - that says alot!" March 13, 2019 5.0 Everyone I have trained to use Provider Suite has commented on how easy it is to learn and use compared to other programs they have used at other offices. The customer and technical support teams respond within minutes and the upgrades are flawless. We have been a client since 2006 and have no plans to change that. Pros Ease of use and the upgrades are friendly! Plus they must have low turnover in customer and technical support because I always work with the same specialists and I rarely need to reach out to them. Cons Seriously I can't think of anything - really. Review Source Response from PracticeAdmin March 28, 2019 Thank you so much Melissa for the wonderful review. It¿s great to hear that we¿ve been able to provide you with an excellent customer support experience since you started with us in 2006! We strive to go above and beyond with each and every customer interaction and truly do value your business! DH Debbie H. Billing manager Health, Wellness and Fitness Used the software for: 2+ years ### "Happy we made the switch !" December 10, 2018 5.0 The overall experience with PA has been great. The staff is always pleasant to talk with about new products or any concerns. They are always updating things to keep up with the technology and making the software always flow . Pros When we switched to Practice admin there was a ton of things we liked about the software. The insurance card viewing attached to the patient. Trizzetto being easily accessible. The training that was offered. The flow of the entire program. Cons The only thing coming to mind that is a con would be when you delete an ERA from posted / pending review and then it puts it in the unprocessed ERAs. Then you have to delete it from there as well. Review Source Response from PracticeAdmin March 28, 2019 Thank you so much for your review of our ProviderSuite solution! We are so glad to hear that accessibility to TriZetto and our ongoing training program has worked so well for your team. We appreciate your feedback regarding the ERA process, we are always evaluating new ways to enhance our customers' experience. AM Angela M. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" January 10, 2017 4.0 I appreciate the easy to the program. The consistent problem is when it interfaces with another program. We have had concerns when scheduling patients as well as billing. We have been the ones to consistently bring it to the attention of the program customer service reps. Either the patients do not process from scheduling to the other program or on to billing. Pros The program is user-friendly and the reports are very helpful in identifying information. Cons Interface concerns are present and consistent. Review Source Response from PracticeAdmin January 10, 2017 Thank you for your kind comments about our ease-of-use, our reporting, and the value received. We're sorry to hear that you had issues with your EMR interface. Our interface team has built dozens of successful interfaces to EMRs, lab systems, and other third party products. While the vast majority run smoothly. there can be occasional challenges with certain vendors. If you are still experiencing interfaces issues, please be sure to open a support ticket with PracticeAdmin and your EMR vendor. CC Chris C. president Insurance Used the software for: 2+ years ### "Provider Suite" March 22, 2019 5.0 Pros The ease of use. Not complicated at all. Cons Nothing really. Enjoy working on the software. Review Source Response from PracticeAdmin March 28, 2019 Thank you Chris for the wonderful review, that means a lot coming from a customer that¿s been with us for over 10 years! JP JENNIFER P. ADMIN Medical Practice Used the software for: 2+ years ### "GREAT PRODUCT!" June 5, 2018 5.0 Pros I love this program, very very easy to use and figure out on your own how to work around in it. Awesome product!!! Cons The only problem I ever had with this product is that it tends to freeze or not respond when the computer needs to be updated to keep up with its running system. Review Source jH jamie H. Billing Specialist Medical Practice Used the software for: 1-2 years ### "BEST CUSTOMER SERVICE!!!!" March 29, 2019 4.0 Pros Very user friendly and ease of updates make it for this office. Cons Honestly haven't found anything that I would consider a con. Review Source Response from PracticeAdmin April 11, 2019 Thank you so much for your review Jamie, we appreciate your business! KB Kerry B. office manager Medical Practice Used the software for: 2+ years ### "Practice Admin" March 13, 2019 5.0 Pros This program is pretty easy user friendly. It has been good to work with overall. Cons Recording payments as a lump sum would be best instead of having to do a breakdown on each charge. Review Source MS Michelle S. VP of Operations Used the software for: 2+ years ### "I have used PA for over 6 years. We use scheduling/billing for MD " February 24, 2015 4.5 Pros It's very easy to use compared to the 5 other software products we have to support due to clients picking different systems for EHR needs. Cons I wish that it had a great EHR companion, and support needs to be increased. It feels like they are spread pretty thin and are not as timely in response to our tickets at times, and it is the same person taking care of us. Review Source KO Kristy O. Billing company, owner Medical Practice Used the software for: 2+ years ### "Cost effective for anesthesia practices" March 10, 2019 4.0 “PracticeAdmin is great for Anesthesia practices. I love how the system can auto-populate billing codes as I enter them which saves me time. I don’t have to manually do the math.” Pros Intuitive software that I've found to be super user friendly. Cons More specific anesthesia based practice reporting. Review Source KD Kathy D. CEO Used the software for: ### "Practice Management the is simple to implement and Stay on top of your Revenue!" August 26, 2014 5.0 Practice Admin is one of many Practice Management systems that I have used. It is my choice for clients without an integrated EMR/PMS solution. It is simple to implement, easy to get EDI in place and works well for practices of 1-5 physicians. The pricing is so competitive and makes it a great choice for all of my clients. The Today Screen gives you an instant summary of every component of your revenue cycle and allows the office management team to be aware of challenges in the billing offices before they get out of hand. Reporting is very robust but would really like to have the ability to do Crystal Reporting or simple customizations to the standard reports for unique situations. Review Source Response from PracticeAdmin August 26, 2014 Thanks for the feedback! Also, enhanced on-demand reporting capabilities to complement the 350 reports currently in the product are on our road map. KM Karen M. Office Manager Medical Practice Used the software for: Less than 6 months ### "PA in my POV" December 13, 2016 4.0 PA could be a very useful program. It has many quality functions and is, for the most part, user friendly. However, there are a few things that I wish were different or could be changed and the customer support was better. I have found it very difficult to get in contact with customer support or to get a call back in a timely manner. Pros love the flow of the screens user friendly Cons do not like the reports customer support respond time Review Source KE Kelley E. owner Used the software for: ### "PA/ARI" August 22, 2014 4.0 I am not liking the new dx layout from the last update. Overall I like the easy use of the system. ARI has to be one of my favorite tools. I just know that even after all these years with PA that I am not using ARI to the fullest. I have been able to teach my accounts over the phone (w/o a GTM) how to enter pts, add insurance co, run reports ect.. PA has so many reports that I can run in many different ways (DOS/accounting) and ALL my accounts LOVE the fact that I can give them a reports minutes. Looking forward to many more years with you all. Thank you! Review Source Response from PracticeAdmin August 22, 2014 Thank you for the feedback about the dx layout! We appreciate your continued business and thanks for your positive comments. CE Chela E. Office Manager Medical Practice Used the software for: I used a free trial ### "Did a trial and worked very well" March 29, 2018 4.0 Pros I did a trial run on it trying to figure out the program and see if it was useful for us. As a scheduling contractor we thought this would be a good selection. Cons This product works best with healthcare and all that good stuff. To just use it for the perks of scheduling is no good, it's way to complicated for the use we wanted it for. Review Source MB Mike B. CEO Used the software for: ### "Great practice management software, great support" September 29, 2014 5.0 Revenue cycle management is difficult work, so the software matters. And as much as my company supports clients on many major PM software platforms, including Epic, ECW, EMD, Vitera, Allscripts, NextGen and others, the best medical billing results are achieved by us using PA's PM system. For larger volume practices and medical groups, there are many features of the software that greatly assist in workflow management, and for denial management, the ARI module is the best there is. The tools available in the PA system are first rate, and the support of that system is first rate too. If you need help, PA's customer service is there for you. Review Source MS Michelle S. VP of Operations Used the software for: ### "Enrollment process for my new clients" August 26, 2014 5.0 I have worked with PA for 6 + years and still to this day receive excellent customer service. Even when I do not get the answer I want, I am made to feel that PA has and will consider all of my requests. Their sales department is so timely in their responses to me. Thanks to Diane and Jim for everything! Review Source PL Patricia L. Manager Used the software for: ### "Practice Admin Review" September 10, 2014 4.0 Overall, a good software. Its a little complicated when you are first starting out, but gets easier with time. I wish they were able to customize reports a bit more, but for the most part, they have everything we need. Customer service is slow to respond sometimes, but they eventually get around to us! Review Source LY Linda Y. Office Manager Used the software for: ### "We have been a customer of Practice Admin for several years. We have really enjoyed the system" June 2, 2015 4.0 This system is really easy friendly. All of the staff have been very helpful and get back to our issues in a timely manner. Would highly recommend this system. Review Source Response from PracticeAdmin June 5, 2015 Thanks so much for your review and your compliments about our support team. ML Michael L. President Used the software for: ### "Review of PracticeAdmin's Practice Manager" September 29, 2014 5.0 We have been very pleased with the functionality and effectiveness of Practice Manager and appreciate very much all of the support we receive from the PracticeAdmin Team. Review Source Response from PracticeAdmin September 29, 2014 Thank you for such a positive review! SK Sayeeda K. Manager Used the software for: ### "Claims" August 15, 2014 5.0 Practice Admin is very easy to submit claims electronically and you will see the funds in your bank account in no time. Review Source Response from PracticeAdmin August 22, 2014 Thanks! It's always nice to hear such positive comments from a customer. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.