# IBI-aws Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IBI-aws Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/238424/IBI-AWS --- # IBI-aws Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IBI-aws ## What is IBI-aws? Precise user information: With IBI-aws, affected users are precisely informed in the event of disruptions or maintenance. This is achieved through freely combinable selection criteria (applications, directory service objects, IP addresses, registry entries). Additionally, IBI-aws messages can be sent to smartphones, MS Teams channels, or websites. Reduce calls: By providing precise information with IBI-aws, you reach your users exactly where it matters. Proactively prevent overloaded phone lines in your IT or service desk. Instead, empower your employees to focus on solving problems even faster. ## What is IBI-aws used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IBI-aws?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ibi-aws.net/de/&name=IBI-aws) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IBI-aws 5.0 (4) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.3 (3,603) Value For Money 5.0 (4) Value For Money 4.2 (2,658) Customer Service 5.0 (4) Customer Service 4.3 (2,766) ## IBI-aws alternatives Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Customizable Templates 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements IT Asset Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases IBI-aws 40 features System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Campus Notifications Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Determines the location of a device using GPS or an IP address Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Adapt content to display differently based on viewer location Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Provide notifications in multiple languages Trigger clickable pop-up messages Notifications that are delivered to users as soon as an event occurs Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Notifying as a warning or reminder of a potential or imminent hazard Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Send messages via SMS Allow customers/users to submit support queries and service requests Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (4) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AK Andreas K. Delivery Manager Information Technology and Services ### "Klasse Tool zum entlasten des Helpdesks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2025 Wir nutzen das Tool gerne um den Helpdesk zu entlasten und damit auch Geld zu sparen durch weniger Tickets Pros Jede Client, virtuellen Session oder mobile Device können wir gezielt, auch einzelne usern gezielt Wartungs oder Störungsmeldungen senden. Aktuell testen wir auch das Web Portal um anderen Abteilung die Möglichkeit zu geben, Meldungen zu schalten. Anbindung an Azur und Local ad problemlos möglich Cons Das Admin Tool hat etwas veralteten Look - hat aber keinen Einfluss auf Funktionen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gilbert S. Teamleader IT-Solution Center Information Technology and Services ### "IBI-aws hat unsere Abläufe optimiert" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2022 Zielorientierte Info über Wartungen, Störungen, Brandalarme, etc. möglich. Hohe Akzeptanz im Unternehmen. "IBI" ist bei uns mittlerweile ein Begriff wie "Google" mit dem jeder etwas anfangen kann. Sehr einfache EInrichtung bzw. Übernahme des Testsystems in Produktion Pros Durch die AD-Abindung sind praktisch alle Rechner/Personen/SW zu erreichen. Was früher über tausende, nicht zielgerichtete Mails gegangen ist, rennt jetzt über IBI. Wenn eine Wartung mal länger dauert, wird dies ebenfalls über die Statusmeldung in IBI kommuniziert. Cons Habe bisher nichts gefunden, mit dem ich nicht leben könnte. Reasons for choosing IBI-aws Persönlich bei einer Messe kennengelernt, sehr nette persönlich Kontakte. Unkompliziert ein (funktinonal nicht eingeschränktes) Testsystembekommen. Support immer zufrieden stellend - Verbesserungsvorschläge sind in den meisten Fällen umgesetzt worden. Hat bereits Anwendertreffen gegeben Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HE Horst E. Systemanalytiker Financial Services ### "Schnelle und einfache Störungsmeldungen" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2022 Durch die Störungsmeldungen wird der IT Service Desk beim Callvolumen spürbar entlastet. Pros Bei IT-Störungen können Anwender schnell und einfachauf ihrem Bildschirm informiert werden. Cons Der Aufruf des Clients zum Einstellen der Meldungen braucht etwas Zeit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christian G. IT Support Arts and Crafts ### "Keep it simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 31, 2022 zielgerichtete Informationsverbreitung der Software-Anwender, zB schnelle Wartungsankündigung. Pros die Integration dieser Software ist sehr simpel und die Anwendung einfach in der Bedienung. Cons eigentlich nicht. "Nice to have" wenn es technisch umsetzbar ist, wäre die Möglichkeit Screenshots in AWS Meldungen zu verpacken. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)