--- title: "2 Step Reviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 2 Step Reviews Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/238517/2-Step-Reviews/" page_type: "product" language: "en" --- # 2 Step Reviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 2 Step Reviews ## What is 2 Step Reviews? A review capture platform that helps businesses capture, manage, and share reviews on a unified interface. Main features and benefits: - Automated review request reminders - Real-time alerts for 1, 2, and 3-Star Reviews - Auto-responses to 4 and 5-Star Reviews - Local competitor analysis - Team leaderboard - Dedicated Customer Success Manager - An easy to use app and web dashboard - Social media review sharing - Facebook - Twitter - LinkedIn ## What is 2 Step Reviews used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 2 Step Reviews?[Manage this product listing](https://www.g2.com/products/2-step-reviews/claim_requests/new?auto=true) ## 2 Step Reviews Overview Updated August 2026 AI summary 2 Step Reviews helps small and midsize businesses manage and respond to customer feedback across multiple locations and platforms. Focusing on review request, monitoring, notification, and response management, it supports teams aiming to increase and track online reviews. The platform is accessible via web and mobile devices, with integrations for Google My Business and Twitter/X. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 2 Step Reviews 5.0 (3) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.7 (59) Value For Money 5.0 (3) Value For Money 4.5 (53) Customer Service 5.0 (3) Customer Service 4.6 (53) ## 2 Step Reviews alternatives [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about 2 Step Reviews Overview ### What company size and specific industries is 2 Step Reviews built for? 2 Step Reviews is designed for local businesses in home services, healthcare, veterinary care, pet grooming, and senior centers, as well as any business with a Google My Business or Facebook page. It also serves enterprise and multi-location organizations that need review management across multiple locations. Features and Usability ### What are the key features of 2 Step Reviews? 2 Step Reviews includes review request and review sharing tools, plus a dashboard for tracking activity. It also offers reminders, alerts/notifications, review monitoring, response management, and reporting/analytics. Additional features include SMS messaging, social media integration, real-time data, and an API. Integrations ### Which third-party tools and platforms does 2 Step Reviews integrate with? 2 Step Reviews integrates with Google My Business Review Manager and Twitter/X. These cataloged connections cover review management and social media publishing, giving the product a focused set of native integrations for handling customer feedback and sharing activity across key platforms. Getting Started and Support ### What training and onboarding options does 2 Step Reviews offer? 2 Step Reviews provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does 2 Step Reviews offer? 2 Step Reviews provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common issues cannot be assessed from the catalog data. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) 2 Step Reviews includes **Review Request** and **Review Monitoring**, giving businesses a way to ask customers for reviews and keep track of new feedback across review channels. However, it does not include **Feedback Management**. By supporting **Review Request** and **Review Monitoring**, the product helps businesses generate more customer reviews, stay aware of brand sentiment, and respond faster to changes in their online reputation. Review Monitoring 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Notification 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifies a business when a review is left Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SMS Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities 2 Step Reviews 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. --- Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/) ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BB Brody B. Project manager Construction ### "Fantastic using for your company’s reviews " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2022 Pros How simple it is to leave a review, and show to potential customers Cons I don’t have any complaints, it’s a great software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT allison T. office Director Public Safety ### "2 Step Reviews - Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 This company is amazing always there when i have a question and has helped Grow my business beyond my expectations . Pros So Easy to use and keeps us on point love it. Cons nothing not to like super easy to use totally transparent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA David A. Desktop support Banking ### "2 Step Reviews gets reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2021 They are fast to respond when we reach out to them. Onboarding and implementation were very easy. Pros The ease of use. The app and the web version are very easy to use and understand Cons Everything looks good here. Noting to add. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.