--- title: "ServiceMate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceMate Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/238530/ServiceMate/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ServiceMate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceMate ## What is ServiceMate? ServiceMate is the new job management system specifically designed for domestic Appliance Engineers. Not only managing staff and all aspects of your business, ServiceMate is capable of generating reports, invoices and quotes with the click of a button while keeping all your business admin information in one place such as Parts, customer details, audit logs and much more. ## What is ServiceMate used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £59 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceMate?[Manage this product listing](https://www.g2.com/products/servicemate/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceMate 3.0 (1) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price £59 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.7 (3,248) Value For Money 2.0 (1) Value For Money 4.5 (2,936) Customer Service 3.0 (1) Customer Service 4.6 (2,904) ## ServiceMate alternatives [4.3 (1,982)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (508)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ServiceMate Overview ### What company size and specific industries is ServiceMate built for? ServiceMate is designed for domestic appliance engineers and businesses that provide domestic appliance repair and servicing. It suits small teams and larger service operations in the home appliance sector that need software tailored to field engineering work, scheduling, and service management. Features and Usability ### What are the key features of ServiceMate? ServiceMate offers employee scheduling, automated scheduling, and calendar management for shift planning, plus time & attendance, time tracking, timesheet management, and attendance tracking. It also includes time off management, vacation/leave tracking, sick leave tracking, labor forecasting, workflow management, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does ServiceMate integrate with? ServiceMate integrates with 3 third-party platforms: Stripe for payments, Trustpilot for reviews, and Twilio for messaging. These catalog integrations cover core functions for billing, customer feedback, and communications. Getting Started and Support ### What training and onboarding options does ServiceMate offer? ServiceMate provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, webinars cover group learning, and videos offer self-paced reference material. Getting Started and Support ### What customer support options does ServiceMate offer? ServiceMate offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback on support, user experience details such as response speed, agent helpfulness, or common service issues cannot be assessed from the available data. ## Features AI summary Based on 4,466 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing workforce management software: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Clock In/Out** (**60%**) - **Timesheet Management** (**53%**) ServiceMate supports **Employee Scheduling** and **Timesheet Management**, so it covers two of the top features buyers look for in this category. However, it does not offer **Clock In/Out**. Instead, it provides **Time & Attendance** (**50%**), which can still help businesses track work hours and attendance data. Together, these features help teams organize shifts, record time worked, and keep payroll-related processes more accurate and efficient. Automated Scheduling 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Real-Time Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Reporting 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Active reporting of data and metrics Skills Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee skills, competencies, training & qualifications Vacation/Leave Tracking 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks ServiceMate 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Labor Forecasting: Predict labor requirements based on past and present data/trends - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Basic £59.00 Flat Rate,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews ## Integrations [ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating Counts reflect reviews available in this feed. 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: I used a free trial ### "Servicemate review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 15, 2025 My experience with ServiceM8 has been largely positive, especially for a small service-based business. It’s incredibly user-friendly, with a clean and intuitive interface that made it easy to get started. The mobile app is particularly strong on iOS — it allowed our field staff to quote, schedule, and invoice jobs directly from their phones, which really improved our workflow and customer response times. The automation features, like reminders and follow-ups, reduced a lot of the manual admin work and helped us look more professional to clients. Online booking, live job tracking, and job histories made our day-to-day operations smoother and more transparent. However, there were some limitations. The reporting tools are fairly basic, and we had to use a few paid add-ons to unlock features that felt like they should be standard — like recurring jobs and advanced forms. Also, the Android app is very limited, which made it hard for teams using mixed devices. Pros Easy-to-Use Interface, Powerful Job Scheduling & Dispatching, Mobile-First Design, Automation & Workflows. Cons Limited Android App Functionality, Basic Scheduling Features, Dependence on Add‑Ons and Reporting & Customization are Limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.