--- title: "ServiceMate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceMate Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more." source_url: "https://www.capterra.com/p/238530/ServiceMate/" page_type: "product" language: "en" --- # ServiceMate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceMate ## What is ServiceMate? ServiceMate is the new job management system specifically designed for domestic Appliance Engineers. Not only managing staff and all aspects of your business, ServiceMate is capable of generating reports, invoices and quotes with the click of a button while keeping all your business admin information in one place such as Parts, customer details, audit logs and much more. ## What is ServiceMate used for? [Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £59 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceMate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://about.servicemate.app&name=ServiceMate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceMate 3.0 (1) VS. [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price £59 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.7 (5,309) Value For Money 2.0 (1) Value For Money 4.5 (5,067) Customer Service 3.0 (1) Customer Service 4.6 (5,081) ## ServiceMate alternatives [4.3 (1,931)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,867)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (492)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ServiceMate Overview ### What company size and specific industries is ServiceMate built for? ServiceMate is designed for domestic appliance engineering businesses of any size that handle appliance servicing, maintenance, or repairs. It suits companies operating in the domestic appliance sector, especially those employing engineers who work on household equipment for residential customers. Features and Usability ### What are the key features of ServiceMate? ServiceMate offers employee scheduling, automated scheduling, and calendar management for shift planning, plus time & attendance, employee time tracking, and timesheet management for labor capture. It also includes attendance tracking, time off management, vacation/leave tracking, sick leave tracking, customizable reports, real-time reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does ServiceMate integrate with? ServiceMate integrates with 3 third-party tools: Stripe for payments, Trustpilot for reviews, and Twilio for messaging and communications. These catalog integrations cover core billing, customer feedback, and notification workflows. Getting Started and Support ### What training and onboarding options does ServiceMate offer? ServiceMate provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct instruction, live online sessions and webinars provide guided learning remotely, and videos give users a self-paced format for reviewing setup steps and features. Getting Started and Support ### What customer support options does ServiceMate offer? ServiceMate provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be described. ## Features AI summary Based on 4,360 Workforce Management reviews Capterra data shows that buyers of workforce management software rank the following features as their top priorities: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Employee Management** (**48%**) - **Timesheet Management** (**52%**) ServiceMate supports all three of the features reviewers value most: **Employee Scheduling**, **Employee Management**, and **Timesheet Management**. Together, these capabilities help businesses assign shifts more efficiently, maintain accurate employee records, and track work hours with greater accuracy, allowing teams to manage daily operations with better visibility and control. Automated Scheduling 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Real-Time Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Reporting 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Active reporting of data and metrics Skills Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee skills, competencies, training & qualifications Vacation/Leave Tracking 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks ServiceMate 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Labor Forecasting: Predict labor requirements based on past and present data/trends - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Basic £59.00 Flat Rate,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DM Daniel M. Owner Building Materials ### "Servicemate review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 14, 2025 My experience with ServiceM8 has been largely positive, especially for a small service-based business. It’s incredibly user-friendly, with a clean and intuitive interface that made it easy to get started. The mobile app is particularly strong on iOS — it allowed our field staff to quote, schedule, and invoice jobs directly from their phones, which really improved our workflow and customer response times. The automation features, like reminders and follow-ups, reduced a lot of the manual admin work and helped us look more professional to clients. Online booking, live job tracking, and job histories made our day-to-day operations smoother and more transparent. However, there were some limitations. The reporting tools are fairly basic, and we had to use a few paid add-ons to unlock features that felt like they should be standard — like recurring jobs and advanced forms. Also, the Android app is very limited, which made it hard for teams using mixed devices. Pros Easy-to-Use Interface, Powerful Job Scheduling & Dispatching, Mobile-First Design, Automation & Workflows. Cons Limited Android App Functionality, Basic Scheduling Features, Dependence on Add‑Ons and Reporting & Customization are Limited. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) [SortScape](https://www.capterra.com/p/147236/SortScape/) Reasons for choosing ServiceMate Was doing a trail between different applications Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.