# Trend Micro Smart Protection Complete Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trend Micro Smart Protection Complete Suite the right Threat Intelligence solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238554/InterScan-Messaging-Security/reviews --- Trend Micro Smart Protection Complete Suite 4.1 (75) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trend Micro Smart Protection Complete Suite Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Saurabh Kumar S Senior Associate consultantComputer & Network Security, 10,001+ employeesUsed the software for: 6-12 months. “this cutting-edge security conveys the leading security at numerous layers: endpoint, application, and organization, utilizing the broadest run of anti-malware methods accessible.“ October 6, 2022 Hossam S Network Operations ManagerRetail, 10,001+ employeesUsed the software for: More than 2 years. “Unfortunately Trend Micro's experience with our Company is not satisfying, it has a lot of issues being deployed on a large scale, and causes problems with integration with other software, and actually stops important upgrades which are actually safe, it caused issues with our Network Monitoring software (Solarwinds Orion) and actually impacted our production badly.“ February 5, 2022 Pradip B StudentEducation Management, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Using this software has resulted in my office pc being protected because of its awesome protection services.“ May 14, 2022 Pradip B StudentEducation Management, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “When performing vulnerability assessment in the devices, it sometime shows false-positive results.“ May 14, 2022 Carlos S RPA DeveloperChemicals, 201 - 500 employeesUsed the software for: 1-2 years. “The licenses are billed annually at a very good and economical price because it also offers web protection in the browser, email, anti-spam and attacks from external intruders.“ February 19, 2022 MH Marc H UnemployedConstruction, Self-employedUsed the software for: 6-12 months. “Once again it's hard to enjoy the free version when you're constantly being reminded to purchase the full.“ January 26, 2021 Robert M EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The client is easy to deploy and we are running it in more than one country, with central reporting.“ May 18, 2022 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ana A. Security Architecture Discipline leader Banking Used the software for: 1-2 years ### "Service that helps to detect unsuitable or malicious sites." July 8, 2022 4.0 Using the email information leak module and Pattern Micro-Manager centralized management together, you can reduce the manager's load with regard to information leakage countermeasures. In addition, provided that the unauthorized use of data can be identified on the basis of keywords, standard expressions, and file attributes, it is possible to avoid leakage of information from within the business. It has the ability to track and monitor sensitive data on network output points, personal devices, and SaaS applications, but even businesses that have any business smartphone or have SaaS apps enabled are completely secure. Pros Trend Micro Smart Protection Complete Suite, is a filtering program that blocks unwanted HTTP contact and prevents significant information from threats such as guided cyber attacks and ransomware. You will focus on knowledge processing duties on the organization with this program and speed up admin work. You can use it with faith since it is a part of the well-known Pattern Microbusiness. You will install the trial version and you can install it after checking compatibility, so you can be sure. InterScan Network Protection has a lot of functionality to protect the device from certain cloud threats until it gets irreparable due to viruses or external attacks. As well as being able to set up a whole protection scheme for safeguards against malicious programs and cyber metrics, you should even set up URL proxies, etc., to reduce the chance of information leakage from inside. Cons Currently, it's not the cloud version, but it would take longer to introduce it than the cloud version. Alternatives considered [Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/) Reason for choosing Trend Micro Smart Protection Complete Suite An administrator can control and protect the use of Internet communication in the business via a single console. It can be said to be great protection for information leakage steps such as unwanted entry, improper and a feature that can delete URLs. Switched from [AVG Internet Security Business Edition](https://www.capterra.com/p/199318/AVG-Internet-Security-Business-Edition/) This software has numerous filtering features such as counter measurement of malicious applications, counter measurement of malware, URL filters, and Site fame, and protects the data from any threats. Review Source Andy H. Technology Planning for Transport Networks Telecommunications Used the software for: 1-2 years ### "Recommended if you don't mind support delays." August 13, 2022 4.0 The product has a long history, and many release cases and the knowledge on the Internet is also considerable. With this in mind, it is easy to introduce and operate in environments and situations where it is not possible to spend too much on the cost of security operations and where experience and knowledge can go back to the past. Security precautions are also taken by restricting communication with firewalls etc, but I think the stability of antivirus software is very important. As a user, I feel that the existence of this antivirus software gives me a sense of security. In addition, due to the ease of management, the working time of the information system department can be reduced. Pros Although we update the server machine's version once a year, the client terminal automatically gets the information in the form of definition files, so we can keep the system up to date with almost no effort. I think it's also convenient as it's easy to see each client's computer's registry. For companies that don't want to spend a lot on installation, management, and operating costs. Cons However, the support is terrible. The response speed, quality, registration request settings, information collection, etc. are inferior to the above. Alternatives considered [AVG Internet Security Business Edition](https://www.capterra.com/p/199318/AVG-Internet-Security-Business-Edition/) Reason for choosing Trend Micro Smart Protection Complete Suite Previous knowledge and networking skills can be easily used during the introduction, and introduction work can be kept to a minimum. There are some hard parts and the cost of learning is considered low. No advice is required, and management and operating costs are minimal. As mentioned above, there is an advantage in that it is easy to reduce the cost of implementation and operation. Switched from [Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/) Trend Micro Smart Protection Complete Suite has a strong brand image as the best enterprise endpoint security provider, and the low cost of explanation seems to be an advantage. Review Source Hossam S. Network Operations Manager Retail Used the software for: 2+ years ### "Trend Micro's Review by Hossam" February 5, 2022 2.0 My overall experience with Trend Micro is not satisfactory & i don't recommend it for Large Enterprises, especially when you have to integrate it with lots of software, as we have experienced a lot of issues with it, which ended up terminating it & replacing it with another protection software. Pros Only its Pricing may be considered as one of its few advantages. Cons Unfortunately Trend Micro's experience with our Company is not satisfying, it has a lot of issues being deployed on a large scale, and causes problems with integration with other software, and actually stops important upgrades which are actually safe, it caused issues with our Network Monitoring software (Solarwinds Orion) and actually impacted our production badly. Review Source VR Verified Reviewer Technical Consultant Information Technology and Services Used the software for: 2+ years ### "One of the essential tools to have in your Security Swiss Army Knife" November 9, 2021 5.0 Trend Micro has been innovating in the past decade and this can be observed in the quality of the solution. The latter is so lightweight that you barely notice that it is there. Pros So easy to implement and deploy on small to large scale. Management and support is even easier! Cons Not so much to comment about. The solution simply works great! Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Reason for choosing Trend Micro Smart Protection Complete Suite Presencewise; local support is available! The partners selling Trend Micro know their stuff! Switched from [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/) SEP is buggy and take up so much memory and cpu resources! Review Source JJ Jessica J. Paralegal Law Practice Used the software for: 2+ years ### "Program Pretty Much Runs Itself" January 31, 2022 5.0 Pros This program keeps me protected in all areas. It scans every day and will do additional scans anytime I need it to. I love that you can still continue to use the computer when the scan is being run. Cons Sometimes blocks documents being sent to me that pertain to my job but after several steps I can get through the block. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) We were still getting viruses on our computer and being hacked while using Norton. Review Source VR Verified Reviewer It network and Security leader Banking Used the software for: 2+ years ### "Good thinking Less Functionality" May 2, 2019 5.0 It is one Of first products in starting Apt base attack protection. Pros Security architecture is good for protection it cover all signature protection at multiple appliance and easy of flexiable and multiple Security options like antivirus,ips,behavioral analyze , URL filter also etc. Cons Some custom configuration is more difficult and is not . Alternatives considered [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/)[Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/) Reason for choosing Trend Micro Smart Protection Complete Suite In the last years it cover and Innovative Technology in this league. And some feature are very strong Review Source AM Amanda M. Help Desk Information Technology and Services Used the software for: 1-2 years ### "It did it's job" July 8, 2019 4.0 Pros I don't have a whole lot to say about it but that it did it's job. Cons My biggest complaint was the installation seemed to be a bit long. Other software seems to install quicker which is important at a client with 200+ computers. Alternatives considered [OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/) Reason for choosing Trend Micro Smart Protection Complete Suite The client chose Trend but has since changed to a different product. I believe Trend was in place for over two years. Review Source Carlos S. RPA Developer Chemicals Used the software for: 1-2 years ### "A great cost-effective device protection solution." February 19, 2022 5.0 The licenses are billed annually at a very good and economical price because it also offers web protection in the browser, email, anti-spam and attacks from external intruders. The protection is complete and has great performance on devices without crashing or failing. Pros The Trend Micro Smart Protection Complete Suite solution has everything we need to protect devices such as corporate computers and notebooks against intruders, worms, viruses and also hacker attacks. The system is simplified and easy to use for scheduling daily scans, fault finding, outdated software and viruses. Cons The system has some bugs in the smartphone version but we use it as the main one in Windows on the workstations. I don't see another problem. Review Source Marlin H. Systems Administrator Food Production Used the software for: 2+ years ### "Just difficult to use" April 19, 2019 2.0 When I used the software, it made me worry that it was letting problems in and not letting me know since the software not only never detected problems even on a heavily infected machine but also slowed down any machines that it was installed on. Pros There wasn't really anything to like about the software other than it let you lock it so that the user was not able to remove it without your consent Cons It never did what it was suppose to and never found or prevented viruses Review Source Jammer A. F. Desarrolador WEb Used the software for: 1-2 years ### "You could not expect less from this long-standing company, personally recommended " July 17, 2018 4.0 I no longer fear being attacked by a lot of spam Pros This application has many Pros, but the most important thing is that it keeps annoying unwanted emails at bay, I really like its ease of installation, its friendly interface. I have been using products from this company for years and they are synonymous with quality. Cons I think the updates are not as frequent as they are with other products of this same brand. but it is something that can be solved without major problem. It really is difficult to get negative aspects to this useful tool Review Source GG GARIMA G. Sql Developer Computer Software Used the software for: 1-2 years ### "Very Trustworthy and efficient anti-spam and anti-virus software" August 10, 2021 5.0 Pros It has never failed. I have been using it for years and never had any malicious virus or spam attack on my PC. We also use it at work and never had any issues. We used Symantec endpoint earlier than replaced it with trend micro. Cons It is heavy and installation on large networks can be a pain Review Source ML Michael L. Sales Associate Retail Used the software for: 2+ years ### "User friendly protection " February 27, 2022 3.0 It's user friendly and is great about scheduled maintenance etc, overall I felt protected however I was advised to switch due to not enough emphasis playing a role on malware protection. Pros Very easy to use and can be setup across multiple devices at no extra cost. Cons More focused as an anti-virus product rather than anti-malware. Review Source OL Oliver L. IT Manager Used the software for: 1-2 years ### "Easy enterprise AV management" July 31, 2018 5.0 Worth using as is easy to configure overall and deployment into a larger marketplace Pros Easy deployment to our international locations managing thousands on clients. Very agile and user friendly, easy policy configuration and adaptable to business needs. Cons Policy management can be misleading, does need time spent to test and configure initially before wide scale deployment. Review Source MM Mylene M. Sales Manager Computer Software Used the software for: 1-2 years ### "Specialized in eliminating security gaps on network." July 12, 2018 4.0 Pros Trend Micro Enterprise security suite protect your network from malicious, unauthorized and harmful attacks. The suite has endpoint security, mac support, mobile and control for management. It easy use for administrator, just install the platform and configure the policy and the system will do the rest protecting your investment. Cons Trend Micro security has different type of suite, make sure to choose proper package for your company complete protection requirement. Review Source FW Faye W. Business owner Marketing and Advertising Used the software for: 2+ years ### "Trend Micro review" November 14, 2018 5.0 Pros I use Trend Micro for my home based online business computer protection. It is efficient and works away in the background always checking. Very happy with this product. Cons Im actually not disappointed with anything about this product so far. Had it for several years. Very happy. Review Source MH Marc H. Unemployed Construction Used the software for: 6-12 months ### "Basic protection with lots of notifications" January 26, 2021 5.0 Pros It definitely does its job it scans thoroughly and I haven't had a problem with any viruses because it catches any sort of thing it scans for. Cons Once again it's hard to enjoy the free version when you're constantly being reminded to purchase the full. After the trial. Ends you are required to register it so I went back to AVG Alternatives considered [AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/) Switched from [AVG Internet Security Business Edition](https://www.capterra.com/p/199318/AVG-Internet-Security-Business-Edition/) Avg is free and less hassle. Review Source TP Ty P. Director E-Learning Used the software for: 6-12 months ### "Flawless protection for the right price" August 2, 2018 5.0 Pros Nothing questionable gets through, ever! Hands down, Trend is easily the best at keeping our system safe. I never have to worry about people clicking malicious links, because the messages that contain them are nonexistent. Cons Everything has been smooth sailing. What's not to like about software that minimizes risk so well? Review Source VR Verified Reviewer Area Manager Computer Software Used the software for: Less than 6 months ### "Need an email protection, search no more" May 25, 2018 4.0 Pros After install there's no much you need to do. Just sit and relax, this sw will do everything for you. Cons I didn't like that my every email had a signature that it was scanned with this software. It didn't look good for me. Review Source CH Chris H. Owner Insurance Used the software for: 1-2 years ### "Overly Protective" November 27, 2018 4.0 Not bad protection for the money. Pros The software certainly made you feel protected from anything that might be acquired through the internet. Cons This software would flag/block a lot of the websites I would use regularly which made doing business sometimes a hassle. Review Source BS Becky S. Administrative Assistant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Trend Micro Review" November 28, 2018 5.0 We have this software on our office computers to protect against viruses and malware. Pros This software gives us the assurance that we are being protected against viruses/malware. Cons Not really a problem of the software, but I forget that it's there and I really should be checking it every now and then just to make sure it isn't finding things so I can alert our IT person. Review Source GR Guillermo R. University Professor in Telecommunications Enginee Used the software for: 2+ years ### "Security software used to identify and block threats to the system." June 5, 2018 3.0 Pros \- Security in different layers. - Detects security breaches present in the systems. - It allows to have good security in sensitive information. - Mobile security is very useful for our times. Cons \- It has presented the need to download patches to resolve vulnerabilities. - They could improve their support system. Review Source HV Hemant V. director Entertainment Used the software for: 2+ years ### "Protection for Mac" February 23, 2019 4.0 Pros A very well known brand name, trustworthy in its lists of spam/viruses. Updates to new virus lists often. Not that expensive Cons Makes mac a little clunky after install. Slows it down sometimes Review Source RD Rachel D. Sgt. Law Enforcement Used the software for: 6-12 months ### "Good Product for the money" January 10, 2020 4.0 Pros Provided the protection that I needed, doesn't slow down my computer and a great product for the money Cons File seemed to take awhile to download on the installation, software needs to have more updates Review Source PK Paul K. Business Owner Used the software for: 6-12 months ### "Decent functionality, but with drawbacks" March 6, 2018 3.0 Does the job, but not the best user interface. Pros I've managed a Smart Protection install at a client site for several years. In general, it does a decent job of filtering out the junk and passing legitimate messages. Cons The user interface is not well designed in my opinion. Often requiring additional steps to access info that should be at ones fingertips. Just because it's technical/ professional software should not preclude a degree of user friendliness. Review Source TA Taylor A. Salesperson Food & Beverages Used the software for: 6-12 months ### "Definitely better alternatives" February 7, 2018 3.0 Pros Good malware protection, has password keeper, file encryption, and file shredding, and has a firewall booster Cons Heavy performance hit, no hardened browser, webcam protection, and no unlimited plans which is a very useful feature to me Review Source Similar Products Featured